Had a lovely visit from Bruno Moniz! He came to install our new fast fibre broadband. Don’t normally write reviews but had an urge to as he was very professional, friendly and efficient - fantastic se... See more
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Review summary
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The engineer who came to resolve my outage was brilliant. Communicated when he would arrive and was prompt. Established the problem and resolved perfectly. Great customer facing skills too My only... See more
Company replied
Pedro Brito is very professional broadband installer, he was at all times polite, courteous and answered questions when asked. After he left the system worked well and I was able to connect my pc, pr... See more
Company replied
I have been a client of Hey!Broadband almost since they started and the speed of the internet and the service provided by technical support has always been first class. The service provided by Daniel... See more
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Company details
Written by the company
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Contact info
25 Wilton Road, SW1V 1LW, London, United Kingdom
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4.0
Great
5K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have recently moved from High Wycombe…
I have recently moved from High Wycombe to Ross on Wye. HeyB do not cover my new address. I asked them therefore to cancel my account. I have had an account since 10/10/23. This is the e-mail I received.
'Your broadband contract is for 24 months
After this, you will move to a 30‑day rolling contract until you give us notice to leave or sign up to a new contract. We will contact you around one month before your fixed contract period comes to an end'.
I have every mail HeyB have ever sent me and a new contract was not one of them. I have therefore been on a rolling 1 month contract since 11/10/25 as far as I am concerned. When I asked to cancel they told me I was in a contract until October 2027 and was liable to pay until then. They are absolute charlatans and I will not be paying this.
April 13, 2026
Unprompted review
Reply from Hey!Broadband
Hi Andy,
We’re sorry to hear about your experience and appreciate you setting this out.
Our records show that a renewal was agreed in September 2025 via the link provided in our renewal communication, which created a new fixed-term contract. We understand this may not align with your expectations, so we would want this reviewed carefully to ensure everything was clearly communicated at the time.
In situations where we’re unable to supply a new address, there are specific processes we follow and we recognise how frustrating this can feel.
We’d encourage you to contact us at info@heyb.co.uk so our complaints team can fully investigate the renewal and cancellation details and provide a formal response.
Best wishes,
Khushi
H!B
Very disappointing broadband speed
Very disappointing broadband speed.
After being promised 900Mb, I on average get 90Mb. I have called technical support multiple times and spoken to an overseas advisor (who is clearly working at home as lots of background noise making it hard to communicate) their resolve was to reset the router each time. Resulting in every device in my household going offline and wifi having to be reconnected - very time consuming. The technical assistance was very basic and did not help the issue and no customer service in the UK in seems. Their sale rep and advertising are very misleading.
April 13, 2026
Unprompted review
Reply from Hey!Broadband
Hi Lynsey,
Thank you for your feedback- we’re sorry to hear you’ve been disappointed with your experience so far.
We did reach out to gather a few more details so we could investigate this properly, but unfortunately we didn’t receive a response in time to look into your case internally.
In terms of speeds, our packages are advertised as offering speeds of up to 900Mbps, which refers to the maximum speed available to the property, typically achieved via a wired connection. Wi-Fi speeds can vary depending on factors such as device capability, distance from the router and interference within the home. That said, consistently seeing speeds significantly lower than expected is something we would want to investigate further.
We’re also sorry to hear that your support experience didn’t meet expectations - this isn’t the level of service we aim to provide.
If you’re open to it, please get in touch with us at info@heyb.co.uk with your account details, and we’ll ensure this is looked into thoroughly by our team.
Best wishes,
Khushi
H!B
Daniel at the Technical Team
I had multiple issues with my broadband and I just wanted to say that Daniel at the technical department at Heybroadband was so helpful. He understod my situation and tried his best to resolve the issue,
April 12, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Kell,
Many thanks for taking the time to leave a review! We are pleased to hear you had a good experience with Daniel from our tech support helping you with your concerns. We hope we can turn this around to the 5 star experience we strive for. Nevertheless, thanks for choosing Hey!Broadband to stay #happilyconnected
Best wishes,
Khushi
H!B
Positive experience . Thanks to Alwande
I have a very positive experience with Hey broadband . I have called and talked to Alwande who is very helpful and professional .
April 11, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Majid,
Many thanks for taking the time to leave a review! We are so pleased to hear you had a 5 star experience with us - thanks for choosing Hey!Broadband to stay #happilyconnected
Happy streaming!
Khushi
H!B
The best -Pedro Brito
April 11, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Romeo,
Many thanks for taking the time to leave a review! We are so pleased to hear you had a lovely installation experience getting #happilyconnected with your new full fibre broadband
Happy streaming!
Khushi
H!B
Quick installation
Just want to give a quick shout out to the installer Nuno who sorted out the broadband installation. He was on - time, communicated clearly, was neat and completed the installation quickly. Very helpful.
March 30, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Christina,
Many thanks for taking the time to leave a review! We are so pleased to hear you had a lovely installation experience getting #happilyconnected with your new full fibre broadband
Happy streaming!
Khushi
H!B
Wrong way to get customers
I don't like to be hijacked at home and that is what happened today with Hey Broadband. I already have a service provider but they waffled on talking rubbish. Told them I will call my service provider and they can talk to them. So they left.
April 10, 2026
Unprompted review
Reply from Hey!Broadband
Hi there,
Thank you for your feedback - we’re sorry to hear that your experience felt this way. We would never want any interaction to come across as intrusive or uncomfortable.
We did attempt to reach out to gather a bit more information so we could look into this further, but unfortunately we didn’t receive a response in time to investigate internally.
Our teams are expected to be respectful and leave immediately if a customer is not interested, so we’ll continue to reinforce this standard.
If you’d be open to sharing more details, please feel free to contact us at info@heyb.co.uk so we can review this properly.
Best wishes,
Khushi
H!B
Great installation
Pedro Brito was great today doing our installation. He arrived early and was quick and efficient!
April 9, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Leonie,
Many thanks for taking the time to review Hey!Broadband. We are so pleased to hear you have had a 5 star experience with us getting installed to your new fast and reliable full fibre broadband
Best wishes,
Khushi
H!B
Bad Business ethics don't get worse than Hey Broadband
What an awful company!
Sold a broadband package by a conman on my doorstep. Big Mistake! They lied to me about my service and pressurised me into selling a contract
After a year they almost doubled my monthly subscription
Then when I tried to cancel they pressurised me into a cheaper contract and again increased the price massively after a year.
Then I cancelled online, they refused to cancel my contract unless I spoke to them directly! I was unable to do so as I was in Hospital, by the time I realised that they were still taking payments (for a service I was no longer using) They refused to cancel without a further 31 days contract payments!
Now taking the company to the small claims court
Looking forward to a future Refund when fraudulent companies have to pay back their Excessive charges with fines - Much like the miss-selling Scandals!
April 9, 2026
Unprompted review
Reply from Hey!Broadband
Hi there,
I am sorry to hear you had difficulties cancelling with us. We do not accept cancellations online. This is something we can only do when you speak to us directly for security reasons.
I did try to request more information from you through Trustpilot to try and chase this up internally with the relevant team. As I did not hear back from you it is hard to understand why this might be the case specific to your account. I encourage you to contact our friendly customer service on info@heyb.co.uk referencing this case and we will be sure to help you and remedy any issues around this.
All the best,
Khushi
H!B
Very fast and helpful service..
Very fast and helpful service... problem noted and fixed within the hour
April 8, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Caroline,
Many thanks for taking the time to review Hey!Broadband. We are so pleased you had a 5 star experience with our support team. We are always happy to help
Happy streaming!
Best wishes,
Khushi
H!B
Thy agreed a deal over the phone £11…
Thy agreed a deal over the phone £11 mount but somehow thy charged me £23 a month, too many hidden charge,
April 4, 2026
Unprompted review
Reply from Hey!Broadband
Hi there,
Many thanks for your review. I am sorry to hear you had a negative experience with us with regards to your bill. I did try to request more information from you through Trustpilot to try and chase this up internally with the relevant team. As I did not hear back from you it is hard to understand why this might be the case specific to your account. I encourage you to contact our friendly customer service on info@heyb.co.uk referencing this case and we will be sure to help you and remedy any issues around this.
All the best,
Khushi
H!B
SLOW / Non Existent response to Plume issue
I have the mega fast Hey with 3 Plume pods to enhance coverage around the house. I had an issue with two Plume pods upstairs which went off line. Support tried help and then said she has escalated to a more senior team as she can’t resolve. Up to this point was fine, but then she said it could take up to two days for them to get back to me. It has been three days since, and there is no sign of the senior team to whom it was escalated. My issue with this type of support is that we are not living in the 2000s when internet at home was just entertainment and you could wait 2 days to get it fixed. Hey! have to step into the current times and take customer issues with more seriousness and sense of urgency.
Edit: Got a call after this review and after giving more information. Afraid to say that the technical feedback was totally useless: that my pods are too far away and "can i bring these closer like within 2 meters". I had explained that second pod is one story up so about 3 meters away from the first, and the 3rd pod was a further 6 meters from the 2nd pods.
It is unbelievable to get this type of technical input. Plume pods are supposed to enhance coverage in the house. These are not supposed to be 2 meters apart. The immediate issue of the two Pods going offline was resolved more or less by itself. But what is amazing is that they can call the customer and give the feedback from their Senior team that the pods are too far away. But they cant describe what is too far. Absolutely unbelievable!!
April 5, 2026
Unprompted review
Reply from Hey!Broadband
Hi Farooq,
Thank you for taking the time to update your review - we’re really sorry to hear your experience left you feeling this way. We understand how frustrating it is when the guidance provided doesn’t feel clear or helpful.
Following your initial query, our team did investigate the issue with your Plume pods and we’re pleased that they are now back online and working. However, we appreciate your feedback regarding the advice given around pod placement.
To clarify, Plume pods are designed to extend coverage, but their performance can be affected by distance, layout, and obstacles within the home. While they don’t need to be placed extremely close together, there is an optimal range where they perform best, and our team should have explained this more clearly and tailored the guidance to your setup.
We’re sorry that this wasn’t communicated in a helpful or detailed way during your interaction. That’s something we’ll take on board to improve how we support customers with more complex home layouts.
If you’re open to it, we’d be happy to take another look at your setup and provide more precise guidance to ensure you’re getting the best possible coverage from your pods.
Best wishes,
Khushi
H!B
It was really nice talking to Randy…
It was really nice talking to Randy Ndlovu and she sounds very professional and explained everything things nicely, thank you so much.
April 3, 2026
Unprompted review
Reply from Hey!Broadband
Hey there,
Many thanks for taking the time to review Hey!Broadband - we are so pleased to hear you have had a 5 star experience with our customer service team - I will be sure to pass on your kind words! Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
HEY BROADBAND PRE AND POST INSTALLATION
Straight forward company to deal with.
No stress with installation, polite work people and regularly kept up to date via email and telephone. Thank you!!
March 27, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Wandy,
Many thanks for taking the time to review Hey!Broadband. We are so pleased to hear you had a no hassle experience getting installed and #happilyconnected to your new fast and reliable full fibre broadband. It is also nice to hear you love the service we deliver before and after installing - this is exactly what we strive for!
Best wishes,
Khushi
H!B
Top Notch Installation
Stefan (my installer) was very polite and accommodating with cable route and box positioning.
Top notch 10/10.
Thank you.
April 1, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Jeremy,
Many thanks for taking the time to review Hey!Broadband. We are so pleased you had a 5 star experience getting installed with your new fast & reliable full fibre broadband! Thanks for choosing us to stay #happilyconnected and happy streaming!
Best wishes,
Khushi
H!B
Chris bellot was amazing he did an…
Chris bellot was amazing he did an amazing job hiding the fibre cable and speeds are as described. Excellent service
April 1, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Avneet,
Many thanks for taking the time to review Hey!Broadband. We are so pleased you had a 5 star experience getting installed with your new fast & reliable full fibre broadband! Thanks for choosing us to stay #happilyconnected and happy streaming!
Best wishes,
Khushi
H!B
Really great service and response
Really great service and response. Ran into issues with laying the fibre but they have been out several times, kept me informed and are running a new cable just for me. Perfect. Thank you.
March 13, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Jag,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear our friendly support team were able to deliver the 5 star experience we strive for! Thanks for choosing us to stay #happilyconnected
Wishing you a great Easter weekend ahead!
Best wishes,
Khushi
H!B
Pedro Brito was a Very polite efficient…
Pedro Brito was a Very polite efficient and help man. Excellent service
March 31, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Laura,
Many thanks for taking the time to review Hey!Broadband. We are so pleased you had a 5 star experience getting installed with your new fast & reliable full fibre broadband! Thanks for choosing us to stay #happilyconnected and happy streaming!
Best wishes,
Khushi
H!B
Reply from Hey!Broadband
Hey! Ibrahim,
Many thanks for taking the time to review Hey!Broadband. We are so pleased you had a 5 star experience getting installed with your new fast & reliable full fibre broadband! Thanks for choosing us to stay #happilyconnected and happy streaming!
Best wishes,
Khushi
H!B
FRAUD!
The install Engineer blew a huge piece of stone and render off my external wall( £400 damage) while drilling out for cable entry.
He left without telling me and saying goodbye.
When I inspected after realising he had gone I found the bay tree had been moved to cover it over!
I've since complained again after they offered me 1 month free broadband (12 quid!) and are now sending me paperwork with my forged signature on it saying that I signed the installation off!
This company will actually resort to fraud to get away with the damage they caused!
Needless to say the police and my lawyer have now been given all the evidence of this and I have very good grounds to sue for fraud.
Disgusting company.
DO NOT USE!
March 30, 2026
Unprompted review
Reply from Hey!Broadband
Hi Matt,
We’re very sorry to read your review — this is clearly a serious concern, and not the experience we want any customer to have.
We did reach out to gather further details so we could investigate this fully, but unfortunately we didn’t receive a response in time to progress this internally and provide you with a clear update.
Given the nature of what you’ve described, we would like to look into this as a priority. We take any concerns regarding property damage and documentation extremely seriously and it’s important we review all the details thoroughly.
Please could you get back in touch with us directly at info@heyb.co.uk with your account details and any supporting information, so we can escalate this appropriately and work towards a resolution.
All the best,
Khushi
H!B
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