Had a lovely visit from Bruno Moniz! He came to install our new fast fibre broadband. Don’t normally write reviews but had an urge to as he was very professional, friendly and efficient - fantastic se... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The engineer who came to resolve my outage was brilliant. Communicated when he would arrive and was prompt. Established the problem and resolved perfectly. Great customer facing skills too My only... See more
Company replied
Pedro Brito is very professional broadband installer, he was at all times polite, courteous and answered questions when asked. After he left the system worked well and I was able to connect my pc, pr... See more
Company replied
I have been a client of Hey!Broadband almost since they started and the speed of the internet and the service provided by technical support has always been first class. The service provided by Daniel... See more
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Company details
Written by the company
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Contact info
25 Wilton Road, SW1V 1LW, London, United Kingdom
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4.0
Great
5K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly & Professional Installer
The installer Stefan is very friendly and efficient. He listened to customers and did his job professionally. Appreciate his service very much. He deserves praises a lot! Good job and thank you!!
April 20, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Noel,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a 5 star experience getting installed. Thanks for choosing us to stay #happilyconnected
Happy streaming!
Best wishes,
Khushi
H!B
Being hassled for unknown charge 6 months after cancelling
I am extremely shocked by the service I've had during my 2 yr contract. I had to call them out several times due to me getting no signal/interference. I wanted to cancel, but was still in my contract. So I asked for a cancellation date and sat back waiting for it. During this time I was diagnosed with stage 4 cancer of my esophagus. I've barely been home this last year spending over 8 months in total in hospital after 5 operations. I rang to cancel Heybroadband last August/September. I was told, no problem, a box would arrive for me to send back the router. Which I did. I'm now in a hospice after 5 months in hospital. Over the last 3-4 weeks I've been getting continues calls from Heybroadband saying I have an outstanding bill. I've asked them to explain where this has come from, as I've had no letters or emails telling me this. And should I received a final bill when I cancelled?
I've asked a number of times, sent emails, even to the complaints department 3 days ago. All I keep getting is text saying I am going to be past on to debt collectors.
Am I asking too much for an explanation? I am still very unwell, and this is seriously stressing me out. There are no managers or supervisors to talk to or email? I feel they've just plucked this figure out of thin air. Why wasn't I told at the time of cancelling? Why wait 5 months to stay hassling me?
I just don't know what to do! It's not a massive amount, but I'm not paying until they can provide a breakdown etc.
Any advice please?
April 1, 2026
Unprompted review
Reply from Hey!Broadband
Hi Jo,
We’re very sorry to read this and for the circumstances you’ve shared. We understand how distressing this situation must be and this is not the experience we want for any customer.
If an account is cancelled, a final bill should always be issued clearly at that time, including any outstanding balance and a breakdown of charges. We’re sorry this doesn’t appear to have been communicated properly and that you’ve had to repeatedly chase for clarity.
Given the situation you’ve described, this should be reviewed with priority and care. Please ask a family member or representative, if possible, to email us at info@heyb.co.uk with your HB number and reference this review. We will ensure a senior member of the team investigates this fully, provides a clear breakdown and handles the matter appropriately.
We sincerely apologise for the stress this has caused.
Wishing you good health.
Best wishes,
Khushi
H!B
Yadwinder Singh
Yadwinder Singh
Job is done very nicely and quickly. I appreciate the work.
April 20, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Anju,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a 5 star experience getting installed. Thanks for choosing us to stay #happilyconnected
Happy streaming!
Best wishes,
Khushi
H!B
Great internet but they play hardball at renewal
Great internet but they play hardball when the two year contract is up and you want a good price, failing to offer the current advertised packages to a continuing customer until after I'd handed in my notice.
April 2, 2026
Unprompted review
Reply from Hey!Broadband
Hi there,
Thank you for your feedback - we’re glad to hear you’ve been happy with the service itself.
At the end of a fixed term, pricing will differ from introductory offers, which are typically reserved for new customers. Renewal options are always based on current packages and are confirmed at the point of agreement.
We appreciate your comments and will take them on board.
All the best,
Khushi
H!B
£90 equipment return fee error
I returned my equipment early as per instructions and Hey broadband have decided to bill me regardless.
This is after they also billed me for early termination after being made homeless by the passing of a loved one.
Awful company with no compassion, now I have to contact them yet again to resolve a money issue despite no monetary loss to them and me being a customer of 3 years.
April 7, 2026
Unprompted review
Reply from Hey!Broadband
Hi Joseph,
We’re very sorry to read this and for the situation you’ve described.
Equipment charges are normally only applied where items aren’t returned within the required timeframe, so if you’ve already sent this back, we would want to review this. Similarly, early termination charges are applied in line with contract terms, but we appreciate that personal circumstances can make situations like this especially difficult.
As we haven’t been able to review your account in detail, please email us at info@heyb.co.uk with your information and reference this review so we can investigate both the billing and equipment return. I hope we can resolve this for you as soon as possible.
All the best,
Khushi
H!B
Very friendly and did job perfectly…
Very friendly and did job perfectly very happy with Chris Bellott job thanks
April 18, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Ashish,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a 5 star experience getting installed. Thanks for choosing us to stay #happilyconnected
Happy streaming!
Best wishes,
Khushi
H!B
Yadwinder was good
April 18, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Mustafaa,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a 5 star experience getting installed. Thanks for choosing us to stay #happilyconnected
Happy streaming!
Best wishes,
Khushi
H!B
Yadwinder singh from Hey broadband came…
Yadwinder singh from Hey broadband came to install my broadband today. Installation was very quick and was very professional.
April 18, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Rianne,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a 5 star experience getting installed. Thanks for choosing us to stay #happilyconnected
Happy streaming!
Best wishes,
Khushi
H!B
Chris Bellott was amazing
Chris Bellott was amazing, very fast and efficient also very polite and respectful. Done an amazing job
April 17, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Jordan,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a 5 star experience getting installed. Thanks for choosing us to stay #happilyconnected
Happy streaming!
Best wishes,
Khushi
H!B
Helpful nature of Alwande Sithebe
Helpful nature of Alwande Sithebe, who was polite, courteous and understood my issue.
April 17, 2026
Unprompted review
Reply from Hey!Broadband
Hi Mohammed,
Thank you for your feedback - we’re pleased to hear that Alwande provided a helpful and professional experience.
We understand the wait for porting can be frustrating. These timelines are dependent on the required information being received and the standard transfer process, which unfortunately can’t always be expedited.
We appreciate your patience and your comments. I hope we can turn this around to the 5 star experience we strive for. If there is anything we can further support with, please don't hesitate to reach out!
Best wishes,
Khushi
H!B
Broadband installation
Chris Ballot visited us to install our hey broadband, very professional installation, looked amazing (far better than the last telephone line installation!!)
April 17, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Martin,
Many thanks for taking the time to review Hey!Broadband. We are so pleased to hear you had a 5 star experience getting installed with your new full fibre broadband - thanks for choosing us to get #happilyconnected
Best wishes,
Khushi
H!B
Unreliable broadband and poor customer service…
I signed up with Hey Broadband less than a month ago, and I’m already experiencing service outages. The internet is currently down, and it’s been causing problems far too early into the contract.
I work from home and rely on a stable connection, so this is extremely frustrating. Today is Thursday, and the issue still hasn’t been resolved. I’ve been passed from one team to another, told I would receive a call back, but no one has followed up.
I also sent an email to report the issue and received no response — yet I did receive an email about my invoice, which is disappointing and shows a lack of priorities when it comes to customer support.
To make matters worse, the installation process required drilling holes in my walls to set up the connection. This isn’t a simple plug-and-play system like other providers, so I expected a reliable service in return. Instead, after just three weeks, the connection is already down.
At this point, I regret switching to Hey Broadband. The service has been unreliable, and the customer support has been poor. I would not recommend this provider based on my experience so far.
April 16, 2026
Unprompted review
Reply from Hey!Broadband
Hi Belen,
We’re sorry to hear about your experience, especially so soon after joining.
While our full fibre service does require installation work to bring a dedicated connection into the property, it’s designed to provide a stable and reliable service. An outage this early isn’t the experience we aim to deliver and we understand how disruptive this is when you work from home.
We also apologise for the lack of follow-up - you should not need to chase for updates once an issue is raised.
As we haven’t been able to review your case in detail, please email us at info@heyb.co.uk with your account information and reference this review so we can investigate and resolve this properly.
All the best,
Khushi
H!B
Do not join this company
Do not join this company! Hopefully I can help someone else from getting in trouble with this company’s incompetency.
Absolutely terrible customer service and unprofessional .
Unprofessional - turn up late in the afternoon instead of morning as booked. Had to call for them to even send and engineer. The guy disappeared on the job and returned about 30mins later.
Customer services - over promise and just ignore you and your concerns. Promised for a call (100% guaranteed call) but didn’t hear back from anyone. Had to call them again!
Door to door sales guy doesn’t even respond to his messages after leaving card for any issues.
Thought of trying something new and targeted to specific region. Very wrong decision. Stick to others with excellent reviews.
April 15, 2026
Unprompted review
Reply from Hey!Broadband
Hi Krishen,
We’re sorry to hear about your experience and the frustration caused.
On the day of installation, the engineer was delayed and we appreciate this isn’t ideal. The initial visit also couldn’t be fully completed due to a power issue at the service box, which required a follow-up from our maintenance team. This was scheduled promptly, but we understand you chose to cancel before this could be resolved.
We also apologise for the lack of follow-up you experienced — if a callback is promised, it should always be completed.
We appreciate your feedback and are sorry we didn’t get the opportunity to fully resolve this for you.
All the best and we hope you can trust us to fulfil your broadband needs in the future,
Khushi
H!B
The engineer who came to resolve my…
The engineer who came to resolve my outage was brilliant. Communicated when he would arrive and was prompt. Established the problem and resolved perfectly. Great customer facing skills too
My only gripe - if your broadband goes down, pray it's not a Friday as hey BroadBand don't work on the weekend and you end up off the air for at least three days
April 14, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Tony,
Many thanks for taking the time to leave a review! We are so pleased to hear you had a lovely installation experience getting #happilyconnected with your new full fibre broadband
Happy streaming!
Khushi
H!B
Worst experience
Worst experience. They weren’t serviceable to our new address so we had to cancel the subscription. After repeated calls turns out they hadnt actually cancelled the subscription for 3 months and kept charging us. The customer service adviser gave confusing replies on emails that we will be charged early termination fees which added to the stress and frustration.
March 19, 2026
Unprompted review
Reply from Hey!Broadband
Hi Manpreet,
We’re sorry to hear about your experience and understand how frustrating this must have been, especially when moving home.
At the time, a 60-day notice period was applied as part of the cancellation process, which was agreed alongside account credits. However, we recognise that the communication around this and the overall handling caused confusion and added stress, which is not the experience we aim to provide.
We can confirm that the charges in question have now been written off, while your SIM account remains active.
We appreciate your feedback and apologise for the inconvenience caused.
All the best,
Khushi
H!B
The installation engineer was polite…
The installation engineer was polite and helpful and went out of his was to install the broadband the way i wanted.
April 14, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Amanjit,
Many thanks for taking the time to leave a review! We are so pleased to hear you had a lovely installation experience getting #happilyconnected with your new full fibre broadband
Happy streaming!
Khushi
H!B
Fast and informed responses to my…
Fast and informed responses to my questions
April 14, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Thomas,
Many thanks for taking the time to leave a review! We are so pleased to hear you had a 5 star experience with us - thanks for choosing Hey!Broadband to stay #happilyconnected
Happy streaming!
Khushi
H!B
Hey! Good Job!
I had a very good experience with a quick and easy set up, the improvements in speeds were amazing and immediate (I was already on a so called fast connection), noticed it straight away and updated my connections to all my devices.
April 14, 2026
Unprompted review
Reply from Hey!Broadband
Hey! David,
Many thanks for taking the time to leave a review! We are so pleased to hear you had a 5 star experience with us - thanks for choosing Hey!Broadband to stay #happilyconnected
Happy streaming!
Khushi
H!B
very efficient from chris bellott
April 14, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Anosch,
Many thanks for taking the time to leave a review! We are so pleased to hear you had a lovely installation experience getting #happilyconnected with your new full fibre broadband
Happy streaming!
Khushi
H!B
I have recently moved from High Wycombe…
I have recently moved from High Wycombe to Ross on Wye. HeyB do not cover my new address. I asked them therefore to cancel my account. I have had an account since 10/10/23. This is the e-mail I received.
'Your broadband contract is for 24 months
After this, you will move to a 30‑day rolling contract until you give us notice to leave or sign up to a new contract. We will contact you around one month before your fixed contract period comes to an end'.
I have every mail HeyB have ever sent me and a new contract was not one of them. I have therefore been on a rolling 1 month contract since 11/10/25 as far as I am concerned. When I asked to cancel they told me I was in a contract until October 2027 and was liable to pay until then. They are absolute charlatans and I will not be paying this.
April 13, 2026
Unprompted review
Reply from Hey!Broadband
Hi Andy,
We’re sorry to hear about your experience and appreciate you setting this out.
Our records show that a renewal was agreed in September 2025 via the link provided in our renewal communication, which created a new fixed-term contract. We understand this may not align with your expectations, so we would want this reviewed carefully to ensure everything was clearly communicated at the time.
In situations where we’re unable to supply a new address, there are specific processes we follow and we recognise how frustrating this can feel.
We’d encourage you to contact us at info@heyb.co.uk so our complaints team can fully investigate the renewal and cancellation details and provide a formal response.
Best wishes,
Khushi
H!B
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