Had a lovely visit from Bruno Moniz! He came to install our new fast fibre broadband. Don’t normally write reviews but had an urge to as he was very professional, friendly and efficient - fantastic se... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The engineer who came to resolve my outage was brilliant. Communicated when he would arrive and was prompt. Established the problem and resolved perfectly. Great customer facing skills too My only... See more
Company replied
Pedro Brito is very professional broadband installer, he was at all times polite, courteous and answered questions when asked. After he left the system worked well and I was able to connect my pc, pr... See more
Company replied
I have been a client of Hey!Broadband almost since they started and the speed of the internet and the service provided by technical support has always been first class. The service provided by Daniel... See more
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Company details
Written by the company
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Contact info
25 Wilton Road, SW1V 1LW, London, United Kingdom
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4.0
Great
5K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service from Chris bellott he…
Very good service from Chris bellott he explained what he was doing at all times
April 24, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Mark,
Many thanks for taking the time to review Hey!Broadband. We are so pleased to hear you had a 5 star experience with our installer getting you happily connected to your new full fibre broadband.
Happy streaming! Enjoy the sun this weekend
Best wishes,
Khushi
H!B
Daniel on the Techsupport
Daniel on the Techsupport
helped me alot in wifi setting
April 23, 2026
Unprompted review
Reply from Hey!Broadband
Hey there,
Many thanks for taking the time to review Hey!Broadband. We are so pleased to hear you had a 5 star experience with our tech support team keeping you happily connected to your full fibre broadband.
Happy streaming! Enjoy the sun this weekend
Best wishes,
Khushi
H!B
I had Yadwinder Singh come today
I had Yadwinder Singh come today. All was good and fast. WiFi is up and running.
April 23, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Kirstie,
Many thanks for taking the time to review Hey!Broadband. We are so pleased to hear you had a 5 star experience with our installer getting you happily connected to your new full fibre broadband.
Happy streaming! Enjoy the sun this weekend
Best wishes,
Khushi
H!B
Yadwinder Singh was very good
Yadwinder Singh was very good. Very thorough
Well pleased
April 23, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Edward,
Many thanks for taking the time to review Hey!Broadband. We are so pleased to hear you had a 5 star experience with our installer getting you happily connected to your new full fibre broadband.
Happy streaming! Enjoy the sun this weekend
Best wishes,
Khushi
H!B
im very happy with the job done and…
im very happy with the job done and staff named chris bellott was very polite and friendly
April 22, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Darshan,
Many thanks for taking the time to review Hey!Broadband. We are so pleased to hear you had a 5 star experience with our installer getting you happily connected to your new full fibre broadband.
Happy streaming! Enjoy the sun this weekend
Best wishes,
Khushi
H!B
Yadwinder Singh
Yadwinder Singh
Is great man & great service
Thank you
April 22, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Raj,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a 5 star experience with us getting installed.
Happy streaming,
Khushi
H!B
Chris Bellot is such a nice and…
Chris Bellot is such a nice and experience one. Great to see his work. Everything is perfectly good.
April 22, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Imran,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a 5 star experience with us getting installed.
Happy streaming,
Khushi
H!B
Yadwinder Singh very good…
Yadwinder Singh very good communication. 5 stars installation
April 22, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Luis,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a 5 star experience with us getting installed.
Happy streaming,
Khushi
H!B
Reply from Hey!Broadband
Hey! Prabhjot,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a 5 star experience with us getting installed.
Happy streaming,
Khushi
H!B
They cant do any think right.
They cant do any think right.
I asked for a referral a friend code so myself and my friend could get £50 Amazon vouchers each. My friend said the code did not work phoned up hey broadband and they reply was the code would not work because myself needs to speak to the person who referred me. I try to explain and to say that no one referred me as I took a broadband on myself. I am trying to a refer,friend can’t do nothing right
April 15, 2026
Unprompted review
Reply from Hey!Broadband
Hi Steve,
We’re sorry to hear about the confusion around our Refer a Friend scheme.
To clarify, referral codes need to be linked to an existing Hey!Broadband customer (the referrer). If a code doesn’t work at sign-up, the referrer must contact us with their account details so we can validate and apply it correctly. This must be done within 90 days of installation, as outlined in our terms.
We understand this may not have been clearly explained at the time, and we appreciate your feedback.
If there is anything further we can support with, kindly email info@heyb.co.uk with the referrer and referee's HB code so we can clearly look into your account. I did try to request more info for you so I could check and get back to you here but unfortunately I didn't hear back from you.
UPDATE: 28/4: Hi Steve, having looked at your account which our team had been able to look into, we can see your RAF voucher was sent yesterday. We can also see you have redeemed your voucher. We are not at fault here as your cooling period was ending 2/5/2026 and vouchers are paid at the end of the calendar month of your cooling period. In this case, that would've been end of May. This is all outlined in our refer a friend terms and would highly recommend you read through to avoid confusion in the future when referring. We would really appreciate you updating your review. Thanks.
All the best,
Khushi
H!B
4 days and still no Internet
4 days! How can you provide no Internet for 4 days? Every day your poor support team say "we're told it will be back by 5pm" and each day at 5pm I get a message about "circumstances beyond our control". I just want Internet. It can't be that hard, can it? My friends and neighbours seem to have Internet. I cannot wait for my contract to end!
April 20, 2026
Unprompted review
Reply from Hey!Broadband
Hi Antoine,
We’re sorry for the frustration caused by this outage.
This was due to a local network issue in your area which required ongoing engineering work. While initial estimates were provided, in some cases faults can take longer to resolve than expected depending on the complexity of the repair.
We understand how frustrating repeated delays are, especially when updates change, and we apologise for the disruption and communication not meeting expectations.
Our engineers have been working to restore service as quickly as possible, and we appreciate your patience while this was resolved.
Best,
Khushi
H!B
AVOID LIKE THE PLAGUE
AVOID LIKE THE PLAGUE. WOULD GIVE NO STARS IF I COULD.
This company have taken out their services at my property without my knowledge but in my neighbours name. She signed up to them at her address after pushy doorstop selling, she then cancelled within the permitted timescale, they have then made another account at my address in her name. I am now receiving debt collector letters at my home with my neighbours name. Hey Broadband have been informed numerous times by my neighbour this is incorrect but they still persist. I have sort legal advise and they do not have a leg to stand on but unfortunately they continue to hound my property.
March 2, 2026
Unprompted review
Reply from Hey!Broadband
Hi Lynn,
We’re very sorry to read this and understand how concerning this situation must be.
This case has been escalated internally and is currently under formal investigation. Based on our initial findings, there appears to have been an error during the sign-up process which we take very seriously.
We can confirm that steps are being taken to resolve this, including removing the account from collections activity and addressing any outstanding balance linked to this issue.
We appreciate this has caused unnecessary stress and apologise for the impact. Our complaints team will ensure this is fully resolved.
Best wishes,
Khushi
H!B
Daniel went the extra mile
Daniel from the Tech Team was very helpful in resolving issues with slow internet speeds. He was understanding, listened carefully to my concerns, and made every effort to escalate the issue and secure a prompt resolution.
April 20, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Desmond,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a 5 star experience with our tech support. Thanks for choosing us to stay #happilyconnected
Happy streaming!
Best wishes,
Khushi
H!B
Yadwinder Singh was excellent in…
Yadwinder Singh was excellent in installing our hey broadband network.
Great communications and very efficient and flexible with our requests.
April 20, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Jagmeet,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a 5 star experience getting installed. Thanks for choosing us to stay #happilyconnected
Happy streaming!
Best wishes,
Khushi
H!B
Friendly & Professional Installer
The installer Stefan is very friendly and efficient. He listened to customers and did his job professionally. Appreciate his service very much. He deserves praises a lot! Good job and thank you!!
April 20, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Noel,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a 5 star experience getting installed. Thanks for choosing us to stay #happilyconnected
Happy streaming!
Best wishes,
Khushi
H!B
Being hassled for unknown charge 6 months after cancelling
I am extremely shocked by the service I've had during my 2 yr contract. I had to call them out several times due to me getting no signal/interference. I wanted to cancel, but was still in my contract. So I asked for a cancellation date and sat back waiting for it. During this time I was diagnosed with stage 4 cancer of my esophagus. I've barely been home this last year spending over 8 months in total in hospital after 5 operations. I rang to cancel Heybroadband last August/September. I was told, no problem, a box would arrive for me to send back the router. Which I did. I'm now in a hospice after 5 months in hospital. Over the last 3-4 weeks I've been getting continues calls from Heybroadband saying I have an outstanding bill. I've asked them to explain where this has come from, as I've had no letters or emails telling me this. And should I received a final bill when I cancelled?
I've asked a number of times, sent emails, even to the complaints department 3 days ago. All I keep getting is text saying I am going to be past on to debt collectors.
Am I asking too much for an explanation? I am still very unwell, and this is seriously stressing me out. There are no managers or supervisors to talk to or email? I feel they've just plucked this figure out of thin air. Why wasn't I told at the time of cancelling? Why wait 5 months to stay hassling me?
I just don't know what to do! It's not a massive amount, but I'm not paying until they can provide a breakdown etc.
Any advice please?
April 1, 2026
Unprompted review
Reply from Hey!Broadband
Hi Jo,
We’re very sorry to read this and for the circumstances you’ve shared. We understand how distressing this situation must be and this is not the experience we want for any customer.
If an account is cancelled, a final bill should always be issued clearly at that time, including any outstanding balance and a breakdown of charges. We’re sorry this doesn’t appear to have been communicated properly and that you’ve had to repeatedly chase for clarity.
Given the situation you’ve described, this should be reviewed with priority and care. Please ask a family member or representative, if possible, to email us at info@heyb.co.uk with your HB number and reference this review. We will ensure a senior member of the team investigates this fully, provides a clear breakdown and handles the matter appropriately.
We sincerely apologise for the stress this has caused.
Wishing you good health.
Best wishes,
Khushi
H!B
Yadwinder Singh
Yadwinder Singh
Job is done very nicely and quickly. I appreciate the work.
April 20, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Anju,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a 5 star experience getting installed. Thanks for choosing us to stay #happilyconnected
Happy streaming!
Best wishes,
Khushi
H!B
Great internet but they play hardball at renewal
Great internet but they play hardball when the two year contract is up and you want a good price, failing to offer the current advertised packages to a continuing customer until after I'd handed in my notice.
April 2, 2026
Unprompted review
Reply from Hey!Broadband
Hi there,
Thank you for your feedback - we’re glad to hear you’ve been happy with the service itself.
At the end of a fixed term, pricing will differ from introductory offers, which are typically reserved for new customers. Renewal options are always based on current packages and are confirmed at the point of agreement.
We appreciate your comments and will take them on board.
All the best,
Khushi
H!B
£90 equipment return fee error
I returned my equipment early as per instructions and Hey broadband have decided to bill me regardless.
This is after they also billed me for early termination after being made homeless by the passing of a loved one.
Awful company with no compassion, now I have to contact them yet again to resolve a money issue despite no monetary loss to them and me being a customer of 3 years.
April 7, 2026
Unprompted review
Reply from Hey!Broadband
Hi Joseph,
We’re very sorry to read this and for the situation you’ve described.
Equipment charges are normally only applied where items aren’t returned within the required timeframe, so if you’ve already sent this back, we would want to review this. Similarly, early termination charges are applied in line with contract terms, but we appreciate that personal circumstances can make situations like this especially difficult.
As we haven’t been able to review your account in detail, please email us at info@heyb.co.uk with your information and reference this review so we can investigate both the billing and equipment return. I hope we can resolve this for you as soon as possible.
All the best,
Khushi
H!B
Very friendly and did job perfectly…
Very friendly and did job perfectly very happy with Chris Bellott job thanks
April 18, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Ashish,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a 5 star experience getting installed. Thanks for choosing us to stay #happilyconnected
Happy streaming!
Best wishes,
Khushi
H!B
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