Had a lovely visit from Bruno Moniz! He came to install our new fast fibre broadband. Don’t normally write reviews but had an urge to as he was very professional, friendly and efficient - fantastic se... See more
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The engineer who came to resolve my outage was brilliant. Communicated when he would arrive and was prompt. Established the problem and resolved perfectly. Great customer facing skills too My only... See more
Company replied
Pedro Brito is very professional broadband installer, he was at all times polite, courteous and answered questions when asked. After he left the system worked well and I was able to connect my pc, pr... See more
Company replied
I have been a client of Hey!Broadband almost since they started and the speed of the internet and the service provided by technical support has always been first class. The service provided by Daniel... See more
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Company details
Written by the company
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Contact info
25 Wilton Road, SW1V 1LW, London, United Kingdom
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4.0
Great
5K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chris bellot is very nice person the…
Chris bellot is very nice person the serive he gave us is excellent we are happy with his service
April 29, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Annu,
Many thanks for taking the time to reviewing Hey!Broadband. I am so pleased to hear you had a 5 star experience with us.
Thanks for being a valued customer of ours and for choosing us to stay #happilyconnected with us.
Happy streaming,
Best wishes,
Khushi
H!B
Very helpful team
Very helpful team, got the things I needed sorted in no time
April 29, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Nathan,
Many thanks for taking the time to reviewing Hey!Broadband. I am so pleased to hear you had a 5 star experience with us.
Thanks for being a valued customer of ours and for choosing us to stay #happilyconnected with us.
Happy streaming,
Best wishes,
Khushi
H!B
Engineerr Chris Bellott attended my…
Engineerr Chris Bellott attended my house and fix my Internet very promptly and professionally, recommended
April 29, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Vinukant,
Many thanks for taking the time to reviewing Hey!Broadband. I am so pleased to hear you had a 5 star experience with us.
Thanks for being a valued customer of ours and for choosing us to stay #happilyconnected with us.
Happy streaming,
Best wishes,
Khushi
H!B
Chris Bellott was very pro and quick…
Chris Bellott was very pro and quick and excellent customer service
April 28, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Osmund,
Many thanks for taking the time to reviewing Hey!Broadband. I am so pleased to hear you had a 5 star experience with us.
Thanks for being a valued customer of ours and for choosing us to stay #happilyconnected with us.
Happy streaming,
Best wishes,
Khushi
H!B
Excellent customer service! Hey Broadband, give this man a raise! 🙌
I rarely take the time to write reviews, but my experience with Kwanda today absolutely warranted one. He truly deserves to be recognised.
I contacted Hey Broadband after struggling with slow speeds and my smart appliances constantly dropping off the network. It turned out to be a setup issue on my end (user issue), but rather than making me feel embarrassed about it, Kwanda was warm, patient, and completely non-judgmental from the very first moment.
He didn't just fix the problem. He went well beyond what I expected. Not only did he resolve my broadband speed issue (bringing it far above what I was even anticipating), but he also correctly configured my modem and reset my IP address. The result? Lightning-fast broadband and every single one of my smart devices connected and working perfectly.
What truly set Kwanda apart was that he called me back twice after our call to notify me of further updates and improvements. That is beyond the call of duty and something you simply do not see enough of. Excellent customer service!
His kindness, professionalism and genuine care for the customer are exceptional. He is a true credit to the Hey Broadband team.
Hey Broadband, give this man a raise! Kwanda, a very big thank you from me. Wonderful service. You deserve a medal. 🙌
April 28, 2026
Unprompted review
Reply from Hey!Broadband
Hey there,
Wow this is such a lovely review to read! Many thanks for taking the time to reviewing Hey!Broadband. I am so pleased to hear you had a 5 star experience with us. I will be sure to pass on your kind words to Kwanda.
Thanks for being a valued customer of ours and for choosing us to stay #happilyconnected with us.
Happy streaming,
Best wishes,
Khushi
H!B
Reply from Hey!Broadband
Hey! Deliala,
Many thanks for taking the time to reviewing Hey!Broadband. I am so pleased to hear you had a 5 star experience with us.
Thanks for being a valued customer of ours and for choosing us to stay #happilyconnected with us.
Happy streaming,
Best wishes,
Khushi
H!B
Highly recommended
A very reasonably priced broadband provider offering speedy internet connections. I received brilliant customer service from Alwande Sithebe when I had an enquiry. Highly recommended.
April 27, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Daniel,
Many thanks for taking the time to reviewing Hey!Broadband. I am so pleased to hear you had a 5 star experience with us.
Thanks for being a valued customer of ours and for choosing us to stay #happilyconnected with us.
Happy streaming,
Best wishes,
Khushi
H!B
Had HeyBroadband installed yesterday…
Had HeyBroadband installed yesterday and everything ran smoothly , the installer was friendly and efficient , had to call customer services about installing the Norton security and eras dealt with , once again in a friendly efficient manner ,broadband works well and is a lot faster than my old provider so far so good
April 27, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Ien,
Many thanks for taking the time to reviewing Hey!Broadband. I am so pleased to hear you had a 5 star experience with us.
Thanks for being a valued customer of ours and for choosing us to stay #happilyconnected with us.
Happy streaming,
Best wishes,
Khushi
H!B
Yadwinder Singh was courteous
Yadwinder Singh was courteous, polite and professional
April 28, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Wasim,
Many thanks for taking the time to reviewing Hey!Broadband. I am so pleased to hear you had a 5 star experience with us.
Thanks for being a valued customer of ours and for choosing us to stay #happilyconnected with us.
Happy streaming,
Best wishes,
Khushi
H!B
Advertised Speeds Not Delivered
I pay for a 900 Mbps package but regularly receive only 80–150 Mbps at peak times, often far below what was advertised. Even wired testing showed major shortfalls.
Late-night speeds can reach 700–850 Mbps, which strongly suggests the problem is network congestion or oversubscription, not my equipment.
This is a repeat issue. My router, modem and fibre line were previously replaced for the same fault, yet the problem continues. Despite repeated complaints, evidence, and time spent troubleshooting, there has been no proper resolution. I have have been sent another router and told to replace it myself my request to have an engineer attend to do the installation and run diagnostics was ignored.
In my experience, the service sold is not the service consistently delivered. I would urge others to look closely at whether advertised speeds match real-world performance before signing up.
April 15, 2026
Unprompted review
Reply from Hey!Broadband
Hi Abdul,
We’re sorry to hear about your experience.
Our 900Mbps package refers to the speed delivered to the property, and while wired speeds should typically reflect this, performance can vary depending on a number of factors. That said, consistent drops to the levels you’ve described are not expected and should be investigated further.
We can see you’ve already completed multiple troubleshooting steps, and we understand your frustration at the issue persisting. Where equipment replacements are provided, this is to rule out common causes, but we appreciate your request for an engineer visit and that this should have been better addressed.
As we haven’t been able to review your case in detail, please contact us at info@heyb.co.uk with your account details and reference this review so we can carry out a full investigation.
All the best,
Khushi
H!B
Thank heavens for great technical support
I have been a client of Hey!Broadband almost since they started and the speed of the internet and the service provided by technical support has always been first class. The service provided by Daniel (Hansraj) today was first rate and managed to sort out my 'issues' perfectly. So glad we made the switch from Virgin Media back in '21/22 and hope to be a client for a long time to come.
April 26, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Mark
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a 5 star experience with us. Thanks for choosing us to stay #happilyconnected
Happy streaming,
Khushi
H!B
Standiwe gave me terrific support
Standiwe gave me terrific technical support well above expectations, assuring and confident with any and all technical questions.
April 26, 2026
Unprompted review
Reply from Hey!Broadband
Hey there,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a 5 star experience with us. Thanks for choosing us to stay #happilyconnected
Happy streaming,
Khushi
H!B
Today Daniel Hansarj from support check…
Today Daniel Hansarj from support check apartment was rally helpful an patient about my internet connection issue and he solved the problem
Thank you Daniel
April 25, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Anwar,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a 5 star experience with us. Thanks for choosing us to stay #happilyconnected
Happy streaming,
Khushi
H!B
MVP Nuno ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
I have to give a shoutout to Nuno Andrade who did the fiber installation yesterday. He is a top notch engineer and did an incredible job.
We faced some frivolous and irrational challenges while installing the wiring to the building, however Nuno went above and beyond to make sure the install was successful. He was extremely patient, listened carefully to concerns on all sides, and was tremendously helpful in resolving a bizarre scenario.
Before leaving, Nuno confirmed the fiber service was online at 900 mb download/upload speeds (unlike our previous fiber install with Openreach)
THANK YOU SO MUCH Nuno and keep up the good work!
April 24, 2026
Unprompted review
Reply from Hey!Broadband
Hey there,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a 5 star experience with us. Thanks for choosing us to stay #happilyconnected
Happy streaming,
Khushi
H!B
Reply from Hey!Broadband
Hey! Rafsan,
Thanks you for your kind words and for being a valued customer of Hey!Broadband.
Happy streaming!
Khushi
H!B
Chris Bellott attended my Internet…
Chris Bellott attended my Internet installation today, great speeds and service. Very helpful.
April 24, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Karim,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a 5 star experience with us. Thanks for choosing us to stay #happilyconnected
Happy streaming,
Khushi
H!B
Chris Bellot was great
April 24, 2026
Unprompted review
Reply from Hey!Broadband
Hey there!
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a 5 star experience with us. Thanks for choosing us to stay #happilyconnected
Happy streaming,
Khushi
H!B
Good speed
Good speed, Engineer Chris Bellott made a wonderful job today at home installation.
April 24, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Daniel,
Many thanks for taking the time to review Hey!Broadband. We are so pleased to hear you had a 5 star experience with our installer getting you happily connected to your new full fibre broadband.
Happy streaming! Enjoy the sun this weekend
Best wishes,
Khushi
H!B
Very good service from Chris bellott he…
Very good service from Chris bellott he explained what he was doing at all times
April 24, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Mark,
Many thanks for taking the time to review Hey!Broadband. We are so pleased to hear you had a 5 star experience with our installer getting you happily connected to your new full fibre broadband.
Happy streaming! Enjoy the sun this weekend
Best wishes,
Khushi
H!B
Daniel on the Techsupport
Daniel on the Techsupport
helped me alot in wifi setting
April 23, 2026
Unprompted review
Reply from Hey!Broadband
Hey there,
Many thanks for taking the time to review Hey!Broadband. We are so pleased to hear you had a 5 star experience with our tech support team keeping you happily connected to your full fibre broadband.
Happy streaming! Enjoy the sun this weekend
Best wishes,
Khushi
H!B
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