Had a lovely visit from Bruno Moniz! He came to install our new fast fibre broadband. Don’t normally write reviews but had an urge to as he was very professional, friendly and efficient - fantastic se... See more
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Review summary
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Reviews shaping this summary
The engineer who came to resolve my outage was brilliant. Communicated when he would arrive and was prompt. Established the problem and resolved perfectly. Great customer facing skills too My only... See more
Company replied
Pedro Brito is very professional broadband installer, he was at all times polite, courteous and answered questions when asked. After he left the system worked well and I was able to connect my pc, pr... See more
Company replied
I have been a client of Hey!Broadband almost since they started and the speed of the internet and the service provided by technical support has always been first class. The service provided by Daniel... See more
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Company details
Written by the company
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Contact info
25 Wilton Road, SW1V 1LW, London, United Kingdom
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4.0
Great
5K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Yadwinder singh came to fix my…
Yadwinder singh came to fix my broadband withing 48 hrs of contacting them.located the problem and had it sorted within roughly 30 to 40 minutes.right before bank holiday too so I’m very pleased.
May 1, 2026
Unprompted review
Reply from Hey!Broadband
Hey there,
Many thanks for taking the time to review Hey!Broadband. We are so grateful for your kind words and that we were able to get you quickly back with your full fibre broadband!
Thanks for being a valued customer.
Best wishes,
Khushi
H!B
Alwande was great !
May 1, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Katie,
Many thanks for taking the time to review Hey!Broadband. We are so grateful for your kind words for Alwande.
Thanks for being a valued customer.
Best wishes,
Khushi
H!B
Absolute shocking do not go near these…
Absolute shocking do not go near these people
May 1, 2026
Unprompted review
Reply from Hey!Broadband
Hi Colin,
We’re sorry to see your review.
As we don’t have any details on your experience, we’re unable to investigate or address your concerns directly. Please contact us at info@heyb.co.uk with your account details and reference this review so we can look into this further.
Thanks,
Khushi
H!B
ISP issue
Had an ISP issue when working from home, Ash assisted and problem was solved promptly. He called us back when convenient to us to save us hanging on hold or back in a queue.
April 29, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Mark,
Many thanks for taking the time to leave a 5 star review. Your kind words mean so much to us and we appreciate valued customers like yourselves choosing Hey!Broadband to stay #happilyconnected with your ultrafast, reliable full fibre broadband.
Best wishes,
Khushi
H!B
Chris Bellott did a great job
Chris Bellott attended my installation. He was prompt and communicated with my prior to his arrival. He asked questions to established how I wanted equipment fitted and his work was of a very high standard. Polite and courteous at all times throughout. Really good job and experience .
April 30, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Jon,
Many thanks for taking the time to leave a 5 star review. Your kind words mean so much to us and we appreciate valued customers like yourselves choosing Hey!Broadband to stay #happilyconnected with your ultrafast, reliable full fibre broadband.
Best wishes,
Khushi
H!B
Steffan was on charge of my broadband…
Steffan was on charge of my broadband installation.He is very professional and experienced.I really apreciate all the explanations as the service work and the progress made over the installation.
He was very carefull about our house,walls and carpets.At the end he was also cleaning all the work are.
Definitely a wornderfull professional.I higly recomend Stefan and heybroadband.Excelent service
April 29, 2026
Unprompted review
Reply from Hey!Broadband
Hey! ML,
Many thanks for taking the time to leave a 5 star review. Your kind words mean so much to us and we appreciate valued customers like yourselves choosing Hey!Broadband to stay #happilyconnected with your ultrafast, reliable full fibre broadband.
Best wishes,
Khushi
H!B
Good experience with the engineer Chris…
Good experience with the engineer Chris Bellot very patient and kind gave all the answers which we had doubts.
Thanks alot Chris
April 29, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Preety,
Many thanks for taking the time to leave a 5 star review. Your kind words mean so much to us and we appreciate valued customers like yourselves choosing Hey!Broadband to stay #happilyconnected with your ultrafast, reliable full fibre broadband.
Best wishes,
Khushi
H!B
Jamie - cancellations team
Spoke to the cancellation team and was considering leaving due to a small price increase.
Then I spoke to Jamie — completely changed my decision.
Confident, clear, and genuinely helpful without being pushy. He explained everything properly and made the whole process easy.
Because of him, I’ve decided to stay with HeyBroadband for another year.
He’s a real asset to the team — top service.
April 29, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Shania,
Many thanks for taking the time to leave a 5 star review. Your kind words mean so much to us and we appreciate valued customers like yourselves choosing Hey!Broadband to stay #happilyconnected with your ultrafast, reliable full fibre broadband.
Best wishes,
Khushi
H!B
Reply from Hey!Broadband
Hey! Dilip,
Many thanks for taking the time to leave a 5 star review. Your kind words mean so much to us and we appreciate valued customers like yourselves choosing Hey!Broadband to stay #happilyconnected with your ultrafast, reliable full fibre broadband.
Best wishes,
Khushi
H!B
Reply from Hey!Broadband
Hey! Pankaj,
Many thanks for taking the time to reviewing Hey!Broadband. I am so pleased to hear you had a 5 star experience with us.
Thanks for being a valued customer of ours and for choosing us to stay #happilyconnected with us.
Happy streaming,
Best wishes,
Khushi
H!B
Chris bellot is very nice person the…
Chris bellot is very nice person the serive he gave us is excellent we are happy with his service
April 29, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Annu,
Many thanks for taking the time to reviewing Hey!Broadband. I am so pleased to hear you had a 5 star experience with us.
Thanks for being a valued customer of ours and for choosing us to stay #happilyconnected with us.
Happy streaming,
Best wishes,
Khushi
H!B
Very helpful team
Very helpful team, got the things I needed sorted in no time
April 29, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Nathan,
Many thanks for taking the time to reviewing Hey!Broadband. I am so pleased to hear you had a 5 star experience with us.
Thanks for being a valued customer of ours and for choosing us to stay #happilyconnected with us.
Happy streaming,
Best wishes,
Khushi
H!B
Engineerr Chris Bellott attended my…
Engineerr Chris Bellott attended my house and fix my Internet very promptly and professionally, recommended
April 29, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Vinukant,
Many thanks for taking the time to reviewing Hey!Broadband. I am so pleased to hear you had a 5 star experience with us.
Thanks for being a valued customer of ours and for choosing us to stay #happilyconnected with us.
Happy streaming,
Best wishes,
Khushi
H!B
Chris Bellott was very pro and quick…
Chris Bellott was very pro and quick and excellent customer service
April 28, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Osmund,
Many thanks for taking the time to reviewing Hey!Broadband. I am so pleased to hear you had a 5 star experience with us.
Thanks for being a valued customer of ours and for choosing us to stay #happilyconnected with us.
Happy streaming,
Best wishes,
Khushi
H!B
Excellent customer service! Hey Broadband, give this man a raise! 🙌
I rarely take the time to write reviews, but my experience with Kwanda today absolutely warranted one. He truly deserves to be recognised.
I contacted Hey Broadband after struggling with slow speeds and my smart appliances constantly dropping off the network. It turned out to be a setup issue on my end (user issue), but rather than making me feel embarrassed about it, Kwanda was warm, patient, and completely non-judgmental from the very first moment.
He didn't just fix the problem. He went well beyond what I expected. Not only did he resolve my broadband speed issue (bringing it far above what I was even anticipating), but he also correctly configured my modem and reset my IP address. The result? Lightning-fast broadband and every single one of my smart devices connected and working perfectly.
What truly set Kwanda apart was that he called me back twice after our call to notify me of further updates and improvements. That is beyond the call of duty and something you simply do not see enough of. Excellent customer service!
His kindness, professionalism and genuine care for the customer are exceptional. He is a true credit to the Hey Broadband team.
Hey Broadband, give this man a raise! Kwanda, a very big thank you from me. Wonderful service. You deserve a medal. 🙌
April 28, 2026
Unprompted review
Reply from Hey!Broadband
Hey there,
Wow this is such a lovely review to read! Many thanks for taking the time to reviewing Hey!Broadband. I am so pleased to hear you had a 5 star experience with us. I will be sure to pass on your kind words to Kwanda.
Thanks for being a valued customer of ours and for choosing us to stay #happilyconnected with us.
Happy streaming,
Best wishes,
Khushi
H!B
Reply from Hey!Broadband
Hey! Deliala,
Many thanks for taking the time to reviewing Hey!Broadband. I am so pleased to hear you had a 5 star experience with us.
Thanks for being a valued customer of ours and for choosing us to stay #happilyconnected with us.
Happy streaming,
Best wishes,
Khushi
H!B
Highly recommended
A very reasonably priced broadband provider offering speedy internet connections. I received brilliant customer service from Alwande Sithebe when I had an enquiry. Highly recommended.
April 27, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Daniel,
Many thanks for taking the time to reviewing Hey!Broadband. I am so pleased to hear you had a 5 star experience with us.
Thanks for being a valued customer of ours and for choosing us to stay #happilyconnected with us.
Happy streaming,
Best wishes,
Khushi
H!B
Had HeyBroadband installed yesterday…
Had HeyBroadband installed yesterday and everything ran smoothly , the installer was friendly and efficient , had to call customer services about installing the Norton security and eras dealt with , once again in a friendly efficient manner ,broadband works well and is a lot faster than my old provider so far so good
April 27, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Ien,
Many thanks for taking the time to reviewing Hey!Broadband. I am so pleased to hear you had a 5 star experience with us.
Thanks for being a valued customer of ours and for choosing us to stay #happilyconnected with us.
Happy streaming,
Best wishes,
Khushi
H!B
Yadwinder Singh was courteous
Yadwinder Singh was courteous, polite and professional
April 28, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Wasim,
Many thanks for taking the time to reviewing Hey!Broadband. I am so pleased to hear you had a 5 star experience with us.
Thanks for being a valued customer of ours and for choosing us to stay #happilyconnected with us.
Happy streaming,
Best wishes,
Khushi
H!B
Excellent installation and outstanding service from Stefan
Hey!Broadband installed our fibre broadband on Saturday and I am genuinely very satisfied and impressed with both the service and the installation.
A special mention has to go to Stefan, the fibre installer. He was extremely professional, friendly, and clearly very knowledgeable. What initially looked like it could be a difficult installation was turned into a smooth and quick process. Stefan assessed the situation properly and recommended the best and quickest way to install the fibre using our existing home network.
The whole experience was excellent from start to finish. Please give Stefan a raise. It feels rare these days to receive service that is genuinely 100% plus, both in professionalism and friendliness.
April 25, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Fabian,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a 5 star experience with us. Thanks for choosing us to stay #happilyconnected
Happy streaming,
Khushi
H!B
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