heycar UK Reviews 2,156

Heycar were friendly and responsive throughout the purchasing process. They make a point of explaining “what happens next” which is a comfort.

The whole process was carried out with the minimum of fuss. Plenty of information was provided by the company representatives. All email enquiries were answered swiftly.
This was the first occasion on which I have purchased a car on-line and it proved to be very easy in spite of my anxieties.

Hey car have Ford bedford selling a red Audi convertible VO69JYR, Ford bedford who are owned by pendraggon tried there best to scam me and I found out this car Has been in sone kind of collision, pain work is off and they failed to let my car inspecter take it for a test drive, but they lied and failed to show me the otherside of the car on the videos they provided for me, Heycar take this company off, I will sue them for what they have done.

The purchasing of a car was nice and easy, I ended up sending my car back because of some issues but the customer service was second to none, Joanne in customer services made sure to keep in touch all the way through and answered any queries swiftly. I would definitely buy from Hey Car again.

I was a little sceptical to try a new firm, but I have been incredibly impressed by HeyCar's service. The car was delivered on time, with plenty of communication on progress. Unfortunately, do to an issue with the car (due to the dealer, outside of HeyCar's control), we had to return the car. The car was collected and we were fully refunded immediately. Joanne, from HeyCar, was so helpful and efficient throughout the entire process.

Great experience buying my car from heycar. As soon as proceedings started Henor starting engaging with me keeping me up to date on all the progress. Once the payments had all been completed Isabel took over and was a true professional answering every question and reassuring me. Finally the car arrived and I have to say I was more than happy with it. Fantastic savings on the car free delivery even though the car was 200+ miles away.
Couldn’t be happier and more than satisfied with Henor and Isabel for the work communications they gave. Fantastic job all around.

From their high number of positive reviews they must get it right most of the time, however when it goes wrong they struggle to put things right in a timely fashion and when that involves thousands of pounds, are you prepared to take that risk? When 6% of reviewers give them the lowest possible score and they are handling thousands of pounds of your money, are you prepared to use a company you can’t trust?
As others have reported the sale appeared to be progressing smoothly, I had paid the deposit and the balance for the car only to be told 48 hours later, despite having conformation from Harkaran Heer that he had spoken to the dealer, that the car had been sold to someone else. I understand mistakes happen but the measure of a good company is how they sort the problem. To be told repeatedly that it would take between 3 and 5 business days for the money to be returned is frankly not good enough. The sales team work hard 7 days a week and will happily phone and chase leads on Saturdays and Sundays, the other departments clearly don’t work the same way and are very difficult to speak to.
I would expect a good company to be bending over backwards to return money that doesn’t belong to them.

Very professional service

The follow up call after my enquiry left me reassured that you understand what I want and no pressure was put on me, which is much appreciated by potential customers.

My first time using Heycars to buy a car and would highly recommend them.
The process was easy and straightforward, they delivered the car over 350 miles for free and we expect to receive the cash back offer soon.
There is nothing negative to say, I had a great, positive experience.

Can’t fault the service of HeyCar. Prompt, efficient and friendly service throughout the entire process of my car purchase. Would definitely use them again.

After deciding which car I wanted and viewing several at local dealers, I decided to try hey car as it offered significant savings, including extra specifically for veterans. I was apprehensive buying a car without seeing it, but was reassured by the no questions ask money back guarantee. Sales rep Harkaran Heer was responsive and helpful through out. When it came to paying I was pretty anxious as my online bank flagged up the various red flags that might suggest the sale was bogus (high value, insisting on bank transfer, never having seen the product etc). But the Sale went off without a hitch. The car arrived as planned and was in better condition than those seen locally. We got what we wanted for much cheaper than we could have got locally.

A very satisfactory experience, the people I spoke with were very helpful. The purchase was straight forward and delivery on schedule.

good service

Buying through heycar was a very smooth process. I think I found myself a great deal on the car through heycar. No unnecessary haggling and everything was reasonable.

I had a really good experience with HeyCar. Really quick and an easy process with good communication. Henor was brilliant- replied quickly with all the information I needed. He was really friendly and approachable too making the process easy.
The delivery was quick and the deliver man was friendly and professional.
Really pleased with the service and experience, I would use HeyCar again. Thank you.

Vast search through uk for car model and spec. Fast and good search for best price.

The choice was good and easy to navigate. Transfer to the dealership was automatic

Great experience dealing with sales consultant Kenan Boateng at Heycar
He was very knowledgeable polite and a lovely chap to chat with .