Ordered a car on October 26th. Paid deposit on October 28th - Finance Approved on October 28th. Car promised as soon as possible. November 11th still waiting for a delivery date and it's impossib... See more
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This website consistently serves as my primary resource for vehicle searches. The platform is highly informative, providing realistic price comparisons through its integrated tools. The price grading... See more
Bought a used car through heycar and got £200 cashback and free delivery that was ~380 miles; door to door. Henor Ajeti is great, responds fast, concisely and professionally and kept the purcha... See more
I am delighted to say I had a really good experience with the team at Heycar. Hanor and Tilly were very professional and any issues I thought I had were sorted instantly. All in all a good experienc... See more
Company details
Written by the company
We only feature the best quality cars from franchise dealers. With quality checks, warranties with every car and a website that’s easy, enjoyable and refreshingly helpful to use.
All the best used cars, all in one place
Written by the company
- Why use heycar?
- All our cars come with a warranty; a 10 day money back guarantee, and are fully checked from boot to bonnet. What's more, they're from trusted dealers.
10 day Money Back Guarantee
Have total peace of mind with a 10 day money back guarantee.
At heycar, we know that buying a car can be daunting. It’s a big purchase that you want to get right. We’re confident that you’ll love your car - but to give you some extra peace of mind, we offer a 10 day money back guarantee with cars bought from selected dealers through heycar. So you can worry less, and enjoy your new car more.
Contact info
Lacon House, 84 Theobalds Rd, Holborn, , WC1X 8NL, London , United Kingdom
- 020 3936 1257
- hey@heycar.co.uk
- heycar.co.uk
4.3
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Used car experience
The sales executive looked at my enquiry very efficiently. No pressure was applied to secure the deal l was looking for.
The car was ready at the time arranged full of fuel and battery fully charged. Excellent service.
December 14, 2024
Well pleased with heycar uk highly recommended
Very polite friendly the person I spoke to at hey car, and dealt with my query promptly.
December 14, 2024
3 stars because the car itself is…
3 stars because the car itself is lovely, as described and a good price point.
Unfortunately, the process was extremely drawn out and trying to get in touch with anyone regarding an update was almost impossible. Numerous calls and emails went unanswered. The date I was told I would receive my vehicle came and went without any contact from HeyCar. I felt I was left to do all the leg work, asking for updates and estimate delivery dates without any straight answer. I was passed to numerous different members of staff (who were all very polite and apologetic) with nobody appearing to take responsibility or be willing to provide an explanation.
A really shame as the vehicle is lovely, but I would not return or recommend HeyCar if you want your car anytime soon.
December 20, 2024
Unprompted review
Scammers - Very poor customer service
Very poor customer service - 9 (7) working days after reserving the car I get a email saying they have arranged to pay the dealer but that will take another 3 working days - no idea when the car will be scheduled for delivery - a shambles of a scam by complete incompetents - they are scammers keeping your money for as long as possible to try to make interest on your money (millions) - save time effort and stress by going direct to the dealer
December 20, 2024
Unprompted review
A smooth experience
I purchased a car via the HeyCar app. The process was simple, I was put in direct contact with the dealer that was selling and all went through with no problems. The dealer was great and the purchasing journey straightforward.
December 18, 2024
Shocking customer service trying to buy…
Shocking customer service trying to buy a car and can't even get through
December 12, 2024
Unprompted review
Like many people I was a bit skeptical…
Like many people I was a bit skeptical about buying a car without having a physical inspection and a test drive. The particular car that I bought was over 200 miles away so free delivery was very attractive. I dealt with Henor who explained the procedure and was then passed over to Liz who handled the delivery details. The car was driven to me by a very polite, helpful and interesting driver who handled the neccesary details and paperwork. On the day he phoned me a couple of times to let me know his progress on the journey.
All in all, the process was very easy and quite quick. The car is as good as I hoped for and I have been very satisfied with the experience.
December 7, 2024
Evans Halshaw Hilsea Portsmouthtsmouth
Nev, the salesman was very friendly and provided a great experience. Although new to the Portsmouth branch he was very knowledgeable
December 13, 2024
Unprompted review
Really straightforward purchase with…
Really straightforward purchase with good and clear communication. Very happy with my vehicle purchase!
December 13, 2024
They are good.
August 7, 2024
Unprompted review
Great until they had my money
Great until they had my money then disappeared without a trace for 10 days. Phoned me on day 11 to say there was paint scuffing on the boot due to loading and unlading heavy items. Said it would be two weeks to repair or I could have £300 off if I accepted as it was. After being sent photos and them upping their offer to £500 I accepted. Upon delivery there was additional damage to the wheel arch and a much larger and deeper paint scratch which they hadn't mentioned. This was consistent with a collision - it looks like someone had reversed the car into something solid. It was impossible to speak to customer services as no-one answered the phone and despite leaving messages no-one got back in touch. Eventually 5 days after the car was delivered someone replied to an email. Several emails later they have offered a paltry £150 further off the car. Will go back to using CINCH as they were completely transparent with detailed photos of even minor blemishes and they actually answered the phone.
EDIT: They eventually offered a further £150 which I've accepted. However, there is no sign of the cashback offered when I bought the car (£700). According to their terms and conditions this is supposed to be offered after 14 days and we're now on day 26.
December 5, 2024
Unprompted review
Good and efficient and explained every…
Good and efficient and explained every thing in detail
December 8, 2024
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