Hey Dude Shoes Reviews 476

Edit:(12/14) a week later we have received the shoes. Still no contact from customer care, not one person contacted us to let us know what if anything was being done....
Very sad.....
Their website says customer care is their #1 priority.. TOTAL BS
Ordered 3 pr of shoes and for some reason they shipped 2 in 1 package and 1 separately with the same tracking #. So 2 were delivered over a week ago 1 was not and NO one is replying to emails, chats or FB message. The only options they give for contacting them. Only a generic message saying "sorry we didn't get back sooner". But nothing about order or missing item or refund.. Nothing...

How can a multi million $ company have such terrible customer service??

Ordered a size 10 shoe. Received a size 8 shoe. Ordered via PayPal. Unable to locate an order number through PayPal. No order number in junk mail or inbox. I have sent SEVERAL emails without a reply. I also sent photos of the shipping label. I just want to exchange the shoes!

Terrible customer service. I had a problem with an order and they are finally responding 13 days later (today). I contacted their customer service multiple times only to receive a canned email saying they are too busy to help. The shoes are already on the way back to them but I doubt if I will get my refund on a timely basis if at all. Their service sucks!

I ordered 5 pairs of shoes. Three as Christmas Gifts and 2 for myself. Mine did not fit. I attempted to contact the company 3 times and they never responded. They said they are unreturnable!!!!

They never said that when I purchased the shoes.

My new shoes insole liner is dissolving and sticking to my feet. I have to scrape this crap off the bottom of my feet like every hour. Who makes crap like this?

I would love to leave no star customer service is no where to be found they cancelled my entire order after a week. I have been trying to reach them over and over nothing worst place to order anything online.

I received the wrong size on one of the pair of shoes I ordered. The same day that I received them, I tried to use online return and they are marked as "not returnable". I sent an email to customer service. No reply. I have started several chat sessions and finally after about 3 hours of waiting, a service agent responded. The agent was very pleasant and took care of my return in less than a minute. I would give her 5+ stars for service. Too bad you have to wait 3 hours to connect.

Hopeless online ordering system, gave up in the end.
After reading the reviews I’m glad I didn’t bother.

Items never arrived, customer service respond with generic emails, rather than answer questions, never again use heydude , just throw your money away :(

Shipping is horrible. Takes weeks to receive. They use DHL for shipping rather than UPS, FEDEX or USPS. Said shipping label made Friday, almost a week after ordering. Then the DHL pickup was 4 days later. Obviously no sense of urgency for customer. Will not do this again!!

I got the Wendy Fringe size 8 Rose Gold- cute shoes however my heal pops out but my toe touches the end. I went to return them and because they are on "sale" its a non-refundable/ non returnable. Nowhere on the website does it say FINAL sale and no where does it say non-returnable. AND when i went to put the review it keeps disappearing.

I recently bought a pair of blue Hey Dude Shoes. They are extremely comfy, but they have been falling apart. The material feels fairly cheap, and they can get a little sore after a while. Overall, the shoe design looks nice and goes with a few of my outfits, but I'm not sure I would buy again.

Sandals broke in 5 weeks. Extremely comfortable but they won’t last

I absolutely LOVE Hey Dude shoes!!! They are extremely comfortable and very stylish! I am a teacher and am on my feet all day, so I really am thankful for this shoe option Also, the customer service is TOP NOTCH! I purchased the wrong size of shoe for my boyfriend. Hey Dudes made the exchange painless. I highly recommend this shoe!

The experience was a delight. The exchange process was very easy and service was amazing.

I have a pair of shoes, I got as a gift, one year later, they fell apart, the sole are worn out, I can’t wear them, they SUCK, I think it is that your. company doesn’t have a phone number that works, lousy crap, will NEVER BUY ANY OF THOSE ITEMS AGAIN. THANKS FOR NOTHING.

I recently ordered a pair of hey dudes.they came to me with one of the shoelaces cut.hey dudes do not use regular shoelaces.i contacted the company.they had no shoelaces in stock.so to resolve my issue they are sending me another pair of shoes.i did not ask for this.i think it is wonderful that hey dude did this.great company.great shoes

I purchase a pair of jet dude shoes because they were recommended. Would have given a 1 star but they are comfortable. My issue is I wore them for 3 weeks and went to Disney world and they are completely worn out and after 60.00i need to go buy another pair of shoes. I hope this reaches someone because I like the way the shoe fits on my foot but I can’t buy 12 pairs of shoes every year that would become expensive. Thanks for the time.

Wrote my address wrong and they have been working with me to get my shoes to the right place! They have been so helpful and on top of emailing me back!

They were great and fast giving me an exchange, got my new dudes and they are beautiful and so comfortable