Hey Harper Reviews 

Customer service was excellent—staff were kind, attentive, and resolved my issue quickly. I truly appreciate the efficiency and friendliness.

Great quality product—solid, dependable, and worth the purchase.

Responsive and helpful customer service and beautiful products!

BEAUTIFUL JEWELLERY, BUT …….I have to be really clear here and tell you that the jewellery is of excellent quality and arrived within the stated period. However, the reason I have given this review a 3 is because it took over a month to get a refund which is just not acceptable.

First, I loved the necklace I purchased. It instantly because one of my favorites. But when the pendant came off while taking off my sweater, the team at Hey Harper replaced it and we’re super sweet about it. 10/10 experience

The company got in touch and have sent me a voucher to use on the website, so as long as it works (not yet tried it!) the issue has been resolved - thank you.

I have updated the star rating accordingly.

Some of the products we got were good, but one was not - it broke instantly. You have to request a return and then they need to approve it and they send you a postage label. They aren't approving it. I've tried contacting customer services and all I get is a bot, never a real person. They say they are transferring me to speak to someone and no-one ever comes online. Have tried multiple ways to get hold of them. So I'm currently stuck with a broken bracelet.

GREAT jewelry & the customer team is always very helpful when needed.

I ordered the Bella Earrings, and the closing mechanism broke after two uses. I am now trying to get a refund, and they asked me to send in a video of the fault. This is not just inconvenient but also feels like they don't trust their customers. I said that I was happy to return the item so they could see for themselves the poor quality they produce.

Edit: I have now received a full refund of the item.

Top! I was assisted perfectly on my second order. The products that I got are lovely and will surely be back!

I received my order and the necklace felt very poor quality, so I opted to return it. I was sent a return label that’s mostly not in English and told to just drop it in a post box. This would have given me no comeback should it not reach the company. I took it to the post office and they refused to take it. The company replied by email and assured me to just drop it in a box, but since expressing my concerns they’ve blanked me. Wouldn’t recommend or use again.

Hey Harper was so accommodating when my return package got lost in the mail with USPS. I reached out to them to see if there was anything they could do and they immediately refunded me and said not to worry about it. I am so grateful for their excellent customer service!

1 of 4 items received was defective, but I got a very prompt and helpful reply from customer service in response to my inquiry, and I was able to obtain a replacement in a timely fashion.

Even though I subscribed and successfully received my subscription delivery twice (and also received a confirmation email for each subscription order), I am unable to cancel the same subscription because the website says my email does not exist in their client base. Yes, the same email I got my order confirmation and shipping update to.

EDIT:
It took a while for an agent to get back to me and cancel it, but probably only because I submitted this review.

Also, the reason I wanted to cancel my subscription is the second delivery - an obvious clearance item that doesn't sell. They refused to refund it.

Never dealing with this company again.

The items are exactly what you see in the pictures. The customer service is really useful, fast and efficient. I am really happy with the entire process.

I had an issue with an earring I was given for Christmas so I contacted the website chat for help. I had a bit of communication but then they suddenly went quiet and I didn’t get any further. I then contacted them via Instagram and was very pleasantly surprised as to how quick the help was and my issue was resolved! Thank you!

I had an issue with the delivery of my order and I had to contact Hey Harper's team. I explained what happened and they were very quick to help and give me a solution to the problem. I couldn't be happier with the customers service! Plus all the jewellery I've ordered over time (quite a lot of it! 😂) is beautiful and long lasting. I use some of the pieces daily and they look as good as new. Love Hey Harper and their team!

This company has the best customer service ive ever encountered.
After a few orders i unfortunately got a defect pair of earrings. After mailing with the company I got the most apologetic explanation with tips on how to fix the earring, videos included and all. When this unfortunately did not work on this particular pair they send me a new pair in NO time.
Im actually blown away by how nice and quick they were, honestly very impressive.

I attempted to contact customer service via email regarding my Copenhagen Bracelet -which has tarnished significantly. I wished to enact their colour warranty. However each time I attempted to contact them through their support page my emails bounced back as undeliverable. There was no human response from their support chat either. I'm very disappointed. Before they rebranded they were my go-to, now their marketing reflects their customer service - trash.

UPDATE: I hadn't closed the customer service chat window and a full day after the chat was initiated I received a response saying sorry for the error and the correct customer service email address is: INFO at HEYHARPER dot COM (I had to write it out as they don't allow email addresses in reviews)
I received a prompt response and a discount code for the price of the tarnished bracelet so I could order a new one.
They clearly know that the email address on the customer service page is incorrect but haven't done anything about it as yet.

My item got lost in the mail and while it took a while they gave me a full refund for my purchase and offered to reship the item as well.

Update: 2/6/2026 - I contacted Hey Harper through their website and their contact information has been updated to allow customer contact. They asked for a picture of the broken chain which I sent and they offered a refund or new necklace. Since the chain is so thin, I chose a refund and they refunded my money promptly. I’ve changed from 1 star to 3 stars as it was resolved but it sure took a lot of work to get there.

The necklace broke in 6 days. When I tried to contact them by email published in their site, it came back as “undeliverable because the website does not exist”! I tried to use the chat button to speak with an agent….none of the chat buttons published on their website work. They don’t do anything! This might have been a decent company previously, but now it is a scam!

Update: 1/8/2026 - I got an email asking for a reference number, my full name and phone number “or my review may be taken down!” Because the company has asked for more information…..what more information? The links don’t work to chat, the email address doesn’t work, what more information can I give them? The necklace broke after 6 days. Really? More information? Tell me what you want to know!!! I still think it is a scam!