Hey Harper Reviews 

Attentive to all of my questions, inquiries and suggestions.

My rings and earrings are made of the best quality, I wear them when I shower, swim and they remain brand new!

Had a slight issue with one part of my order and the customer service response was swift and fabulous. Beautiful jewellery, would always return to Hey Harper ✨️💫💛

Incredible experience with hey harpers customer service team. Janice who helped me was professional, helpful and efficient with helping with my issue.
I'm a loyal customer and was so happy to be treated like one. Hey harpers earrings are the only ones I can wear that don't irritate me. Brilliant experience with a brilliant company. Many thanks

Did a subscription and a couple of days later they were offering the jewelry five times cheaper for a one time purchase. Emailed requesting cancellation of the subscription, the email contained my email address (obviously) and full name. They delay the cancellation requesting the same information again and shipped and charged another order.

Needed to swap out an item but was leaving the country - customer service was fast and amazing and solved my issue immediately. thank you!

Perfect! We had also a problem with the delivery (due to carriers fault) and they handle it in an amazing way.

Was having trouble with the clasp and reached out to customer service. They responded with care and assurance that my earrings could be fixed. They provided videos and tutorials on how to fix my earring clasp myself and my earrings are back to normal! I love when something can be fixed!

I love my jewellery from Hey Harper, and the chain on my necklace snapped not long after purchasing - customer service gave me a code to get a new necklace to replace it - absolutely fantastic service and so kind (even when my emails couldn't find the replies, they were patient and kind) 10/10 experience.

I bought some £35 gold 'Boyfriend Huggie Earrings' as a Christmas gift. The recipient had requested them as the claim was that they are waterproof and can be left in all the time. She came back to me on 9th January to let me know they do not stay shut. A mere brush of the fingertip against them caused them to open. I contacted Hey Harper and experienced very poor customer service. They asked for a video of them coming open and this was dilligently recorded and passed to them. They claimed the video didn't show the problem, which it clearly did. I asked if I could return them for them to take a look at but they said the return window had shut. Most reputable companies give 28 days from Christmas not 2 weeks. They did all they could to evade responsibility. I see the earrings have now been reduced to half price and I suspect this is because other buyers had the same issue. The product just wasn't any good. Will never buy anything from Hey Harper again.

This is my second time ordering from Hey Harper and again they didn't disappoint.... Very quick to sort my order and despatch it. As before they are more than happy to help you with any questions you may have.
Would definitely recommend 👌 👍 🙂

I placed an order with Hey Harper and only one item arrived. After contacting customer service, they initially seemed helpful and offered to assist me with a replacement order for the missing item’s value. However, once I selected a replacement item of a vallue of more than 11 euros, I was told I still needed to pay an additional €16 because the item I chose was discounted.
This was disappointing. The mistake was on their side, yet I was expected to pay extra to resolve it. No compensation or goodwill gesture was offered for the inconvenience.
While the products themselves may be nice, the way this issue was handled left a very poor impression. I would not expect a customer to be out of pocket because of a fulfillment error

the process for the refund itself took time but i have absolutely none complaints; despite forgetting to send the returns slip inside the package they helped me with kindness and earnestness and communications have been fluid and efficient. totally recommend the store and the products.

A really amazing company. I have never had such brilliant customer service and I cannot recommend Hey Harper highly enough. The quality of the one thing I ordered is exceptional and so I have ordered 2 more pieces. Lovely, really different jewellery, well made and substantial.

I’ve been using the Hey Harper Monthly Surprise subscription and it’s been a joy. Every month I receive a sweet piece of jewelry. It feels like a little gift to myself.
What stood out to me was their customer service. My December delivery got stuck at customs and didn’t arrive, but the team handled it immediately. They were kind, responsive, and proactive, and sent a replacement without any hassle.
You can feel that they care about their customers. From the quality of the jewelry to the communication, it feels thoughtful and personal. Highly recommended if you like small surprises and great service 💛

I love the products but unfortunately one of my necklaces broke. I emailed them and they were wonderful. They provided me with a code to repurchase the necklace or anything else I wanted.

Good products. Worn the earrings for a month straight no tarnishing or color change. Customer support is very prompt too. I always get an email back within 24 hours and they’re very kind and polite and they actually solve your problem or answer your question.

Update from previous review. They have now agreed to send out a replacement. If only they had people to talk to and not just bots I am sure it would make problems easier to deal with.

Cute jewellery but steer well clear if you have a nickel allergy. After wearing one of their rings my skin became very sore and irritated.

Amazing service. I thought u had not received my package (my mistake, I looked in the wrong mailbox) and the customer support service was super quick and proactive. When I found the package, I loved all the items and the boxing of them. The quality is amazing.

Really recommend!

Where’s customer service?
I have tried reaching out on the website chat, written 2 emails to their customer service email ID, reached out on Instagram… no response. They haven’t refunded returns i have sent back, haven’t shipped one item, and haven’t responded to my request to cancel my subscription. (FYI: there’s no accounts page or portal where i can manage my membership). Terrible, worrying customer service. Going to contact my bank to pursue the matter now.