Hey Harper Reviews 

The hey harper support team are very helpful and friendly and they are very quick to respond to the emails

Great customer service. When I reached out because my ring tarnished (first time I've had this issue after years of buying their products), they wrote back promptly with a discount code to purchase the same ring with free shipping again.

I messaged the company that my necklace had some discoloration and was wondering if there was anything they could do about it. The answered within 24 hours immediately confirmed my address to send me a new necklace. The process was simple and easy and left me happy to have purchased with this company !

When a necklace my partner purchased as a gift went missing from around my neck, I paid for a replacement. The second one arrived with a faulty clasp, which explained how the first one fell off. Hey Harper tried to fob me off with store credit even though I made it clear that I would never order one of their necklaces again. Steer clear as if a clasp does fail and the necklace falls off, they will refuse to do anything about it.

Great customer service. Beautiful earrings. Delivered within a couple of days. So happy with my purchase. Will be ordering more again soon.

I ordered a ring from Hey Harper as a Christmas gift for my daughter in the size she always wears. Unfortunately, the ring ran small and did not fit. When I reached out in early January—shortly after Christmas—to request an exchange for a different size, I was told the return window had already closed.

I wasn’t asking for a refund, only an exchange for the correct size. Despite several back-and-forth messages, my request was not accommodated. Given that this was immediately after the holidays, I felt the timeframe was reasonable and hoped for some flexibility.

As a result, I was left with an $80 ring that couldn’t be worn and ultimately had to donate it. I was very disappointed with the lack of customer service and understanding in this situation. Unfortunately, based on this experience, I would not purchase from Hey Harper again.

I ordered rings & bracelets from here approx a year ago and the rings tarnished very very quickly, the bracelets with daily wear, swimming, showering etc. are only slightly tarnishing now.
More recently I did another order and the one ring I wanted to keep was damaged, so I returned and wanted to reorder, I reordered to my old address by accident (recently moved house) and then when I realised the ring had gone back to full price, so I asked as the original was damaged could I have a discount to be able to reorder it, I was told no by the online chat. I then ordered anyway, then received an email from customer service if I still wanted a discount code.
Now I finally have the ring at the right price, it's very pretty but I have snagged so much on It in 24 hours and scratched my daughter by accident, it feels too sharp tbh. Alot of effort & money for something I will probs wear for holiday then part with

The items I received weren’t to my liking, when I wanted to return them some issues a cured. The package got lost, when I contacted customer service, they replied within 1/2 hours and sent me my money back, without receiving the returning package.
I really appreciated it, they were super kind and even though the items I shop were not my taste I’m overall happy with the experience!

I had some troubles with an order and a return I placed. The customer support was impeccable - we exchanged a bunch of emails and they were nothing but kind, patient, caring, and invested in my experience as a customer.
They contacted the carrier for one of my orders, when the shipping had a huge delay because it got lost/stuck somewhere, and managed to help get it back on its way again.
They answered all of my questions, and explained + provided any information I needed to helped me through the whole process of returning some items I ordered in duplicate.
Troubles with orders/returns/shipping are always stressful and messy, but thankfully they never left me alone to deal with it, at any point.
And independent of all of this, the items I got are stunning, both for their beauty, including the brand's touch, and their quality. The deals I enjoyed during Black Friday/holidays season, when I first discovered the brand, were so good, I already have items in my basket for the next one.
Even the packaging/envelope where the order comes in is cute (it's pink).

One earring clasp loose and earring kept falling out only purchased 2 weeks ago contacted company wanted a video sent video asked for another video not impressed

Fantastic customer service, real humans, swift, helpful, kind and fantastic studs that do not hurt when you sleep on your ear.

I ordered a bathing suit set and a set of necklaces. They were shipped immediately and arrived wrapped neatly. The bathing suit top and bottom came in separate bags and unfortunately I got two bottoms. I reached out to their customer service and they immediately shipped me a new top and told me I could keep both bottoms! They responded to my email within literally three minutes. I can’t speak for the quality of the jewelry as of yet but I wanted to applaud Hey Harper on their excellent customer service. I will definitely shopping there again.

Great custom service, and super easy to work with. Their jewelry is great quality and at an affordable price.

I was assured that all orders would be delivered safely, yet my parcel was sent via Evri, one of the lowest-rated delivery companies, and arrived damaged. When I requested assistance to address the issues caused during delivery, I was told it was “not an option,” even though consumer protection laws require the company to liaise with the delivery service.

This experience raises concerns about their commitment to customers. Expensive jewellery alone is not enough to justify a business that does not prioritize care, service, or accountability. I cannot recommend shopping here, as it seems customer care is not a priority.

I’m very happy with the customer support I received from the Hey Harper team. I originally purchased a faith necklace from another website, and although it was cute, it didn’t meet my needs. I wanted something I could wear during workouts, showers, and daily life without worrying about rusting or turning my skin green.

When I found Hey Harper and saw their waterproof and tarnish-resistant specs, I knew I had found exactly what I was looking for. I immediately ordered my faith necklace.

There was a small issue with my first order, but what truly impressed me was how the Hey Harper team handled it. They were supportive, responsive, and fixed the issue quickly. I received my necklace just a few days later.

Thank you so much! I love the design, the packaging, the necklace itself, and especially the amazing customer service from Jack . Highly recommend!

Hey Harper markets itself as a brand that empowers women, with warm messaging, hearts, and exclamation marks everywhere. But my experience shows a very different reality.

I had a delivery issue with Evri: they claimed to attempt delivery and provided a questionable “proof of attempt” (a blacked-out photo). When I raised this, Hey Harper CS completely avoided accountability. Legally, as the seller who paid for postage, they are responsible for resolving delivery issues, but instead, their response was dismissive, filled with childish emojis, and offered nothing beyond “it will be delivered, come back if not.”

This is a far cry from the supportive, ethical image they project. It feels like a brand focused on profit rather than people. Atolea, by contrast, handles such issues responsibly and ethically — a brand that actually delivers on its promises. I will never buy from them again.

My earrings were broken. It took some time and communication to get the problem clear with hey Harper, but in the end they gave a perfect solution by giving the money back with a discount code, so I was even free to buy something else. Thankyou!

I simply love these pieces
I ve been wearing Hey Harper bracelets for months, also when showering
And they are good as new
I am now only wearing their pieces, and I couldn't be happier.
Also, they have an amazing customer service
I really recommend this brand :)

Love Love Love this brand. I honestly reccommend Hey Harper to every single person i know (i get a lot of compliments on my jewellery). Great products but also really great communication with real people that want to help. Thank you!!

Attentive to all of my questions, inquiries and suggestions.

My rings and earrings are made of the best quality, I wear them when I shower, swim and they remain brand new!