Hey Harper Reviews 

Hey Harper is always lovely to work with! Their customer service is top tier!

I ordered a necklace from Hey Harper for my daughter's birthday. When my wife saw a photo of it she said she would like one also! I could have ordered two necklaces and got 25% discount, but by the time my wife asked for one, the order had been sent for just one necklace and was being processed.
The order confirmation email from Hey Harper says: "If you have any questions or concerns, please reply to this email and our support team will be happy to help". So I did reply and got immediate help from Janice. She arranged to add another necklace and gave the 25% discount.
It was nice to have a friendly human response, instead of the usual automated reply. I received the two necklaces this morning, only two days after my request. They are beautiful, my daughter AND my wife will love them.
I also had the cooperation to have the discount I nearly missed!

Have ordered multiple times for myself and as gifts and always thoroughly impressed! When I had one chain necklace break they gave me the full price (have never paid full price fore anything since they always run sales) store credit to replace it or get whatever I wanted with the credit!

The customer service team is excellent.
I contacted them via email as an incorrect item was delivered to me.
They responded within the hour. Unfortunately the item I had ordered was unavailable as it had subsequently sold out.
Customer service were very apologetic and I received a credit note for another item.
Throughout the interaction they were helpful and prompt in their response.
It was a really positive experience.

Awful jewellery, does tarnish. Do not use subscription as they send you ugly earrings and refuse to let you cancel even within cool off period. Tell you that you are tied in for 12 months. Customer service is just chat bots. Avoid avoid avoid.

Very very friendly and really quick responses

I love all of my pieces that I have received from Hey Harper. It is a wonderful company with great customer service and the quality is outstanding. Their pieces are always on trend and go with so many of my other pieces.

Great designs, quality and CS. Forever a customer and definitely recommend ❤️‍🔥

Hey Harper are fantastic!

The products are second to none and the customer service they supply is above and beyond helpful.
I would recommend buying the subscription box (if still available as its such good value with sublime pieces.

Firstly, I truly love your pieces. They're beautiful, super affordable, and most importantly, they LAST. I've been wearing the same bracelet for over a year, everyday, and it still looks the same as the day I bought it (and I never take it off). All my jewellery rotation now is purely Hey Harper.

Secondly, I had an issue with one of the deliveries and not only it was handled swiftly, the custom service was extremely nice and impeccable. Not receiving something you had been so excited to get is a bummer, but it was honestly handled so well it made me forget about it all.

Thank you so much 🌸 what a great team! 👏

I had an issue with delivery and after reaching out to them, they promptly sorted things out, resent my order and it arrived in no time. They were very kind and open to solve my issue.

Jewels are cool and great quality, customer service helpful, a real game changer.

Very satisfied with the price-performance of the product. The quality of the jewellery allows you to wear it all day and night.

But what really surprised me was their customer service. They are very responsive, friendly, and eager to help. You always feel welcome.

Highly recommend!

I have had the Suprise monthly subscription for about 8 months now and I am OBSESSED. Most of jewellery I have received has now become part of my daily wear! Sure, there's a couple that haven't necesarily been my style, but a) to be expected with a surprise subscription and b) I've still found times to wear them all!

The quality of everything has been amazing. And whenever I have had an issue (only relating to postage or account access) the customer service team have been really helpful.

Customer service was quick to resolve the issue. That and their products keep me coming back. They're constantly releasing pieces, the jewelry hasn't given me any issues in the shower, and the company always have sales-- it's truly a good value for what you pay for. Unless you are hyper-sensitive, I don't think the earrings will bother you. I probably wore them for 2 weeks straight, water/grime/sweat and all, and they started getting a little irritated but after a cleaning/general maintenence, they didn't cause me issues. Just remember to clean your pieces so that they don't irritate and will last long. Overall trustworthy company and will be returning.

Great customer service! Quick and reliable. And amazing and beautiful products!

I wanted to buy 2 pair of earrings, but due to their offer “buy three, get a free gift”, I decided to add another thing. Did not receive a free gift. When I reached out the customer service, they said that I needed to have added the fee gift myself. I asked them how, since I never got that option in my order. When they explained how you do it, I checked their website and it still didn’t allow me to do it. When confronted about this, they say that that offer is no longer active. When I pointed out that they are still offering this on their website, they simply stopped responding. The offer is still stated on their website.

My package also got delayed. It stated that it would take 2-7 working days, but after waiting 8 working days, I reached out to them (one item was supposed to be a birthday gift for a friend). When reaching out to them, they did not want to help me (even though it was already overdue the stated time). Instead they told me to wait 2 days more until they would agree to help me. I could not give the item to my friend on her birthday.

I unfortunately received a faulty earring but when I messaged Hey Harper customer service about it I immediately got a reply and a refund. Extremely nice service and I love Hey Harper products so I will continue to buy more in the future! <3

The hey harper support team are very helpful and friendly and they are very quick to respond to the emails