Hey Harper Reviews 

Brilliant customer service. I was sceptical about their Colour Guarantee but they have replaced a ring of mine that is several years old. Love their designs and I think the quality is really good for the price.

The jewelry seems really great quality for the price and there’s so many styles to choose from! But the customer service is the number 1 reason I am now a loyal customer! One of the pieces I ordered didn’t make it my shipment and customer service was so responsive and easy to communicate with and they got me a replacement item sent out so fast!

I received gold hoops that the clasps unclicked super easily. I messaged the customer support and sent a couple imagines and the team apologized and sent me back a $85 gift card that completely covered the cost of new hoops as well as money left over to purchase whatever else I wanted! And they were very quick to respond!!

The new hoops came in the mail and seem to be much more sturdier! In the email threads, the team mentioned they did quality control on their pieces and sometimes every now and then there’s one that gets by. The new earrings and very good and nice!

No tarnishing yet with any of my jewelry from Hey Harper. And I wear them in hot sculpt class and in the shower!

The necklace that my husband ordered snapped , and customer service has offered me ways to replace the product with ease and I’m very satisfied with the service that was provided . Hey Harper company protects and serves their customers very well !

I was really excited to try Hey Harper’s 6-month subscription, but unfortunately my experience has been extremely disappointing from the start.
My very first box didn’t match my style at all—even after completing the questionnaire. I understand it’s a “surprise,” so I brushed it off and gifted the items. But things went downhill from there.
In my second shipment, the earrings arrived broken. I made multiple attempts to contact customer service using the email listed on the website, but my emails bounced back. I searched for other ways to get in touch—no phone number, no response through any channel. It was incredibly frustrating to have a damaged product and no way to resolve it.
The third shipment was a bracelet I actually liked—but it broke within the first week of wearing it. At that point, the lack of quality combined with zero customer support became very clear.
I’ve since received a couple items that were okay, but the overall experience has already been disappointing enough that I’m just waiting for my final shipment so I can cancel.
The biggest issues for me:
Poor product quality (items arriving broken or breaking quickly)
Styles not aligning with preferences provided
No accessible or responsive customer service
A subscription service should feel exciting and reliable—this has been neither. I wouldn’t recommend it based on my experience.

Great tarnish free jewellery, would recommend to anyone. I have quite a big Hey Harper collection now and have never been disappointed

HeyHarper has one of the best customer service i reached out ! They are really responsive and solved my problem immediately, even better than what i expected. It is really nice to be able to contact a reliable customer service, given you clear and detailed explanations :)
They also have good quality items, i have been wearing a few of their rings for the past few months and they are still as new

The Hey Harper team are absolutely fantastic, quick replies with customer service questions, high quality jewellery also with lovely packaging and dust bags for jewellery. Excited for my next subscription delivery! :)

The customer service team is very responsive and works hard to find solutions quickly. I’m very grateful for such a pleasant experience!

Lovely jewellery however, the clasps are not great on the earrings and I have as a result lost a pair. Really disappointing because I love the earrings.

I have been a good customer to Hey Harper. I have told friends about them. I have bought new pieces of their jewelry from Hey Harper directly. I have bought new and used pieces of their jewelry from eBay and Poshmark. I loved this stuff.

I recently made an order directly with Hey Harper for some fun animal hoops. I bought 3 different earrings. Unfortunately I was hospitalized while the package was delivered. I opened the package when I felt well enough to go through my mail/packages. I had bought a pair of money hoop earrings. I could not find the earring without the tag. Hey Harper used a felt jewelry pouch to package their jewelry. The pouch is nice but almost all of their jewelry is polished and slippery. I felt bummed that I may have lost a cute earring.

I contacted Hey Harper through their messaging. The first contact was an AI response to my questions. I was then directed to a human representative. I asked if I could buy a single earring. The AI representative directed me to the single item earrings. Unfortunately the monkey hoop earring is unavailable for purchase.

I placed another order including the monkey hoop earrings. I was okay with doing that. I did find the other monkey hoop earring when I did a more extensive search. I sent a message to Hey Harper telling them I found the earring, asked if I could cancel that pair of earrings from my order. I sent 5 messages with no human response. I did get a message my new order will be shipping soon.

It’s a shame because I like Hey Harper’s jewelry. Customer Service is what drives a company’s growth and customer loyalty. I am going to see if it is worth returning the extra set of monkey hoop earrings. I’m a little embarrassed at how much I have spent on Hey Harper jewelry but I have to accept that. I will be more careful with any future purchases.

03/30/26: I read some of the other reviews here. I ended up contacting Hey Harper on Instagram. I got a quicker response. Unfortunately my 2nd order wasn’t able to be stopped. Now the page for a return has an unavailable link. I love their jewelry so much. I would also recommend contacting Hey Harper via Instagram. If you place an order, make sure you know exactly what you want so you don’t need to make a return. I can’t really change my rating.

The necklace itself is absolutely beautiful — the design is stunning and the quality of the chain feels thick and well-made. The gold finish also looks very nice and hasn’t faded so far.

However, I’m quite disappointed with the clasp. It feels much thinner and lower quality compared to the rest of the necklace. The spring mechanism doesn’t fully close properly, which means the clasp doesn’t secure correctly. Because of this, the necklace has already come undone several times without any pulling, and I almost lost it.

I also contacted the brand to see if an exchange or solution would be possible, but I was told that this issue was not considered significant enough for a return or replacement, which I find quite disappointing.

Additionally, it seems impossible to leave a negative review directly on the product page, which raises concerns about the transparency of the reviews.

It’s a real shame because the piece itself is gorgeous, but the clasp seriously affects the usability and trust in wearing it. I hope this can be improved in the future.

Great customer service. Very responsive and helpful! Will be ordering from
This brand again!

I’ve had a really great experience with Hey Harper. They are incredibly attentive to their customers, always ready to listen and respond in a thoughtful and helpful way. It’s clear they genuinely care about customer satisfaction, which makes a big difference.

They are also very reliable, everything arrives well packed and on time, and the service is consistently excellent. The quality of the products is outstanding, and I’ve been especially impressed that they never tarnish, even with everyday use.

The monthly subscription is absolutely worth every penny. You truly get great value for the quality and service provided. I definitely recommend them to anyone looking for dependable service and high-quality products.

Issue with my gorgeous earrings resolved swiftly by a super helpful Customer Service rep.

Very happy with jewellery and the level of support received.

I had gotten a necklace and it was perfect. So beautiful and the quality truly didnt tarnish. But then it broke and I was sad, so I sent them an email to activate the breakage warranty. they got back to me that very same day with a discount code to get another necklace, free shipping too. I was so impressed with them. I will definitely be shopping here from now on.

Customer service was incredibly helpful and kind! Really awesome work!

I signed up for a 12-month subscription expecting variety — the service promises a mix of earrings, necklaces, and bracelets. In reality, I've received gaudy earrings month after month, none of which I've worn once.
When I raised this with Hey Harper, I was met with zero empathy — no apology, no explanation for why I'd received the same type of product repeatedly. Their response was essentially that I'm locked into the 12 months and there's nothing they can do.
This feels like a breach of what they advertise: jewellery you'll actually want to wear "on repeat." I haven't worn a single piece. The whole experience has left me wondering whether the subscription exists to offload unsellable stock rather than to delight customers.
I'd strongly caution anyone considering signing up.

Hey Harper has been very patient with me especially when I’ve thought I lost my package. They respond quickly and are always a delight. Great product and customer service.

I've been ordering from Hey Harper for a number of years now and really like their affordable jewellery range. What stands out for me is their excellent customer service. I've had a few pieces that have been faulty or tarnished over time and they are always very quick to respond and offer a replacement or credit no questions ask. I recently placed an order with them which went missing in the post and they were very supportive in arranging a replacement.