MISTR Reviews 340

Mistr has been a, god-send! I like how they, remind me of future refills, they've been extremely simple to work with, they're very responsive...I just love'em!

Timely delivery on refills, even when I was not using their service for a while, returning back to regular refills was pretty quick and easy!

Easy pathway to obtain PrEP and PEP and conform to the requirements to initiate and maintain treatment.

First off I wanna say the actual doctor is great. He was kind and professional. Customer support in the other hand is the absolute worst. Pharmacy support as well. You need to fill your scripts with them if you don't qualify or don't qualify either with your own instance or some kind of prescription assistance program. They don't say this when you sign up. My insurance doesn't support their pharmacy so I have them my pharmacy. Not once. Not twice. But 6 separate times. To date, my pharmacy still doesn't have the scripts. I kept reaching out to pharmacy and customer support who both keep pointing me back to my pharmacy for questions. They've asked me to verify my pharmacy at least 4 times. It's been the same all along. It's a good thing I went to another place for my meds.

Working with MISTR is so easy and convenient. You answer some questions and they ship your tests and prescriptions through mail. I think its really admirable to provide a service that improves sexual health of gay men.

I signed up with MISTR because their website clearly promises “no doctor’s office, no needles, and no paperwork” — and that they “handle everything,” including free lab tests, doctor consults, and medication delivery, with everything doable at home.

Instead, my experience was frustrating and disappointing:

• Misleading marketing vs reality
Their advertising made it sound like ALL services — labs, testing, doctor consult, prescription refills, and delivery — would be easy, needle-free at home with no clinic visit. I chose them specifically because of that promise.

• I received a test kit I never asked for
The first step was a mailed test kit. I cannot use blood tests — I have a phobia of needles and was explicitly trying to avoid that. So this completely defeated the point of choosing a service that advertises “no needles.”

• Poor communication and lack of help
I reached out when I made it clear I couldn’t/ wouldn’t use the kit. A doctor responded saying they couldn’t do anything beyond what their limited scope allows, which I understand — but then I never received any useful follow-up. The only meaningful follow-up message from the service was a reminder to send the kit back ASAP. Messages claiming someone would be in touch went nowhere.

• Insurance still paid for care that wasn’t delivered
Even though I didn’t pay out of pocket, my insurance was billed for a visit that never actually provided services I could use. It feels negligent not to listen to a patient’s clearly stated needs — especially when the whole service is supposed to be convenient and tailored. 

Overall, MISTR’s web promises looked great, but the execution did not match. Telemedicine shouldn’t be convenient on paper only. They took time and insurance resources but didn’t give the care or support I needed.

Would not recommend based on my experience.

Stopped communicating with me after several week of back and forth messages. Sent them blood and urine samples. Then after saying i was approved, I was ghosted.

I love the convenience of Mistr and the shipping doesn’t take long at all! Much faster than Amazon Prime! I do wish the annual check in with the doctor was a little more personable but I guess when everything is going well there isn’t much to talk about! Overall, very very pleased with the service and the product! Thank you!!

This company is a mess and I have to guess half the reviews are fake since virtually everyone I've spoken with has had the same experience as I.

They have no systems in place when something is needed out of the norm, their testing labs are beyond enept, getting test results are ridiculously long if you're lucky enough to get them, and their customer service does not have a clue how to address problems and their only response is an apology for the inconvenience. When you do get responses, the info provided is totally inaccurate as it relates to the drugs they dispense.

Virtually, every quarter when it comes to testing, there is an issue. I'm now going to run out of my PREP supply becuase one month after confirming receipt of my test kit, they still haven't been able to provide my results and therefore, refill my PREP. They are totally inept and unreliable.

I had no issues what so ever.

I wasn’t able to produce enough blood for the test and support continuously brushed off my question asking what I should do with my other samples to the point that I am now choosing a different service

Mistr is absolutely the easiest way to maintain your sexual health as a gay man without having to talk to your own physician (my doctor’s office is a pain in the @ss) and just handle everything through the internet. It’s easy to work into a busy life while being treated with respect and being responsible about your health and wellbeing. Been using them for almost a year and have no complaints.

I have always gotten my meds from Mistr.com, recently I took another job that doesn't have insurance and I'm not eligible for the ACA. It's approximately 12 days of back and forth texts, and several phone calls. Then I was asked would you like to terminate your account. They refused to help me get my Decovy through there so called programs. This organization is not what it used to be, it has failed.

So disappointed in this service. There was a period of time when things were getting better, but lately they have completely fallen apart again. At this point I am going to have to switch providers.
There have been times when the nurse/provider just doesn't show up for an appointment at all. Which is a total waste of time. Then the months where they forget to actually send out the medication and you can't reach anyone. They are putting people at risk by not providing good service. I appreciate it being free, but there has to be better companies out there. I am going to try Q Care or Freddie. If anyone has any suggestions let me know, b/c I am done with Mistr.

Absolute Clown Show, I wouldn't let these fools operate a coloring book. Their customer service is the worst. They don't have the competence to understand what is being communicated. From Sept to Jan received only (1) bottle of Prep and (1) Dox. Find your supplies somewhere else. I can only imagine the how furious I would be If I was paying for this service. Find another source.

Brooked appt, provider never showed up. Wasted time
Bad service I don’t recommend.

Excellent experience. The ease of access to doctors and clinical services as well as simple medical queries is amazing!! I wish I had this kind of care with Northwestern Medicine and my primary physician

MISTR has been so easy to work with! My medication is always on time, their customer service is fantastic, and not a single cent has had to come out of pocket. If you need PrEP this is the best service for sure!

The experience is awesome, very comfort and confident! The process and attendance is too easy, private and secure, so I’m highly recommend to the other people take care and have a control of them sexual lifes.

Mistr has made testing and safe sex incredibly easy and just as fast, if not faster, than handling appointments and pick ups in person.