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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often highlighting its quality, sturdiness, and ease of use. Many appreciate the thoughtful design, which includes features like adjustable height and angle, dimmable light, and a compact, portable form factor, making content creation stress-free. However, some people were dissatisfied with the delivery service, noting slow shipping times and a lack of clear communication regarding tracking and origin. Additionally, some reviewers were not happy with customer service, reporting unhelpful responses to issues like product defects, missing parts, or difficulties with product functionality.

What people talk about most

Product

Reviewers mention positive feedback about the product. Many consumers are satisfied with the Olivia 2.0,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the products as... See more

User experience

Users describe positive interactions with the user experience. Many reviewers are very happy with their... See more

Delivery service

Consumers have mixed experiences with delivery services. While some reviewers report fast shipping and quick... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers express frustration with unhelpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good products but terrible shipping and communication. I really like my Olivia 2.0 and the wireless mic that I ordered from them but the shipping was extremely slow and my order arrived about a week l... See more

Company replied

Rated 4 out of 5 stars

The olivia 2 is great for top view filming while making something! If you are working in a small space or if you want very specific angles it is less practical. Customer service is excellent, quic... See more

Company replied

Rated 4 out of 5 stars

I hadn't realised the light was being shipped from China so it took over 2 weeks to arrive. The instructions were not great so it took a while to figure out how to assemble the light and how to use it... See more

Company replied

Rated 4 out of 5 stars

The package arrived quickly. The Olivia was well packed. I watched a video about the Olivia 2 features. I missed the fact I was getting version 1 instead. This will work for me because I want to recor... See more

Company replied


Company details

  1. Electronics Store
  2. Cell Phone Accessory Store

Written by the company

Tools to make independent creators stand out on social media and build connections. Our equipment will showcase your creativity to its full potential and capture your audience's attention, by elevating all aspects of the creative process. Wether you are selling products or telling your own story to the world on TikTok, Instagram, Reels, YouTube or your own website we help you stand out from the crowd.


Contact info

4.0

Great

TrustScore 4 out of 5

363 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love the quality of the mic and this…

I love the quality of the mic and this company keeps on improving

October 21, 2025
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Reply from Paparazzo

Hi Maria, thank you so much for your lovely review. We're really happy to hear you’re loving the mic quality, and we appreciate you noticing our ongoing improvements. Feedback like yours keeps us motivated to keep getting better. Thanks again for your support.

Rated 4 out of 5 stars

Great device

Great device, instructions could be better regards how to use the remote.
Having fun using it to take photos of students work.

October 17, 2025
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Reply from Paparazzo

Hi Hannah, thank you for your great review! We’re glad you’re enjoying Olivia and having fun using it to capture your students’ work. We appreciate your feedback about the instructions and will pass it along to our team.

Rated 4 out of 5 stars

Quality unit and helpful staff

Good solid, heavy unit that doesn't take up too much space on my desk and packs away nicely. My last light needed to be gaffa taped to my desk to stop it falling over, so this is a real treat to use.
I had some tech problems and the staff were very helpful via email, and got around the problem was having.

October 1, 2025
Unprompted review
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Reply from Paparazzo

Hi Tomasin, thank you for your lovely review. We’re so glad you’re enjoying your Olivia and that our team was able to help you quickly.

Rated 4 out of 5 stars

Good products but terrible shipping and…

Good products but terrible shipping and communication. I really like my Olivia 2.0 and the wireless mic that I ordered from them but the shipping was extremely slow and my order arrived about a week later than it was supposed to. Trying to contact customer service was terrible.

January 30, 2025
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Reply from Paparazzo

Hi Katheryn, thank you for your feedback and for enjoying your Olivia 2.0 and wireless mic. We’re sorry for the shipping delay and communication issues and appreciate your patience.

Rated 3 out of 5 stars

The remote for my Olivia 2 did not…

The remote for my Olivia 2 did not work. There were several rounds of emails to try and trouble shoot it. I finally returned it We'lll see if they send me another that works.

September 24, 2025
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Reply from Paparazzo

Hi Holley,

Thank you for sharing your experience. We’re glad we could assist and hope your Olivia is now working perfectly with the remote. If you have any further questions or need help, we’re always happy to support you.

Rated 5 out of 5 stars

I needed to be able to create videos to…

I needed to be able to create videos to share in my classes so that students can see my hands and the needle on my machine as I free motion quilt. Olivia is my new best friend.she is working alongside me to make this a possibility. Thank you!

September 21, 2025
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Reply from Paparazzo

Hi Donna, thank you for your lovely review! We’re thrilled to hear Olivia is helping you create your videos and make your classes even better. Happy quilting!

Rated 5 out of 5 stars

I love my Olivia 2.0

If you want a phone holder that is so simple and easy to use then the Olivia 2.0 is definitely for you. The attention to detail is excellent - dimmable light, swivel holder, telescopic arm, remote control that can operate your phone camera and lastly, the overall compact design. I have used it several times now and can honestly say I am so glad I made the purchase as it has made taking pictures and videos so stress free - no more struggling with trying to hold my phone whilst videoing. I can now produce videos that aren’t moving all over the place!

September 20, 2025
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Reply from Paparazzo

Hi Lorraine, thank you for your fantastic review! We’re so happy to hear that Olivia 2.0 is making your videos and photography easier and stress-free. Enjoy creating with her!

Rated 4 out of 5 stars

Haven't a chance to use yet. Looks good

Haven't a chance to use yet. Seems well made. Quite heavy.
I am sure it will work for what I need it for.
Two things I would say are needed.
1. A battery level indicator
2. Clearer instructions for setting up and using

September 19, 2025
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Reply from Paparazzo

Hi Fiona, thank you for your feedback! We’re glad to hear Olivia looks well made. We appreciate your suggestions will pass them on to our team. We hope you enjoy using her soon!

Rated 5 out of 5 stars

Olivia 2

This review is for the Olivia 2 in pink. I am very pleased with this product, it is easy to set up and very stable. I love the fact that you can easily adjust the height and angle for filming. I have a craft business and it’s perfect for filming short reels for my social media. I also love the fact that it folds away and can easily be stored until I need it again. Great customer service too.

October 11, 2025
Unprompted review
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Reply from Paparazzo

Hi Rosamund, thank you for your wonderful review! We’re thrilled to hear Olivia 2 is helping you create content for your craft business and that you’re enjoying the ease of use, stability, and storage. We really appreciate your kind words about our customer service too!

Rated 5 out of 5 stars

Great stuff

Great stuff! Shooting content for my Insta page @pixelkaiju.

Just what I needed <3

August 25, 2025
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Reply from Paparazzo

Hi Jordy, thank you for your awesome review! We’re so glad Olivia is helping you create the art content you need for your Insta page.

Rated 2 out of 5 stars

Wish I had saved my £90

I find the base is very unstable and once I put my phone on it feels like it is going to topple so I sent a heavy book on it just incase. Also, the charge only lasts for approx 25 minutes, which is no good when you need to video a whole painting session. Also, the charge lead is extremely short and the charging point is at the furthest away location on the opposite side of the machine. You can't charge it at the same time as using because the cable is too short.

August 24, 2025
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Reply from Paparazzo

Hi Deborah, thank you for your feedback. We’re sorry Olivia hasn’t met your expectations regarding stability and battery life. Proper balancing of your phone is key, and using the brightest light will reduce battery duration. The stand can also be used while plugged in for uninterrupted filming.

If you’d like, you can reach out to our customer service team via email or simply reply to our previous message to arrange a return for a full refund. We want to make sure you’re taken care of.

Rated 5 out of 5 stars

Olivia 2.0

Shipping can took around a week but definitely worth the wait this is mentioned on the site that shipping can take 5-7 days as well!
I purchased the Olivia 2.0 and I think it’s a fantastic product it’s very well made feels great quality, super quick and simple to set up to get those awkward angles and perfect for top down views! All the light settings look lovely and the remote that comes with it is a nice add on!

August 26, 2025
Unprompted review
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Reply from Paparazzo

Hi Kayla, thank you for your great review! We’re glad to hear Olivia 2.0 is living up to your expectations and helping you get those perfect top-down shots. We appreciate your patience with the shipping and hope you continue enjoying it!

Rated 5 out of 5 stars

Great for insta photos and videos

The Olivia 2 is easy to use with a brilliant light. The backgrounds are also very well made. I would buy any upgrades to this product

July 16, 2025
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Reply from Paparazzo

Hi Sheleza, thank you for your wonderful review! We’re thrilled to hear Olivia 2 is helping you create great photos and videos, and we appreciate your enthusiasm for future upgrades!

Rated 5 out of 5 stars

Ordering was easy and quick

Ordering was easy and quick. So was delivery and communication. Love the Olivia 2.0! For me it's a gamechanger!

July 23, 2025
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Reply from Paparazzo

Hi Angelique, thank you for your fantastic review! We’re so happy to hear that Olivia 2.0 has been a gamechanger for you and that the ordering and delivery process was smooth.

Rated 5 out of 5 stars

Excellent Customer Service Rectifying Package not received

UPDATE. James from Paparazzo reached out to me to try and rectify my lost product. When it became apparent that my original order was truly lost, he initiated a new order which I received in good shape and in time for a planned adventure to use my new light/camera stand. Thank you for your excellent customer service.

Old review: “I placed an order on 7/21 and have still not received it. The last tracking information is 7/22. Even with an email sent to you, I didn't get any more information than the same tracking link with the same last entry. “

July 19, 2025
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Reply from Paparazzo

Hi Kelly, thank you for updating your review! We’re so glad James was able to help and that your replacement order arrived in time for your adventure. We really appreciate your patience and kind words about our customer service!

Rated 5 out of 5 stars

Very well designed

Very well designed. Shipped quickly. I love it. Sturdy and durable!

August 8, 2025
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Reply from Paparazzo

Hi Ronda, thank you for your great review! We’re thrilled to hear you love Olivia and appreciate your kind words about the design, sturdiness, and quick shipping!

Rated 3 out of 5 stars

Slow delivery

July 17, 2025
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Reply from Paparazzo

Hi Rosanna, thank you for your review! Unfortunately, any delays during shipping are beyond our control, but we truly appreciate your patience. We’re glad your order arrived safely and hope you’re enjoying your Olivia.

Rated 4 out of 5 stars

Perfect for top view filming

The olivia 2 is great for top view filming while making something! If you are working in a small space or if you want very specific angles it is less practical.

Customer service is excellent, quick responses and they really want to help you!

July 16, 2025
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Reply from Paparazzo

Hi Mara, thank you for your thoughtful review! We’re glad Olivia 2 is helping you get those top-view shots and that our customer service was able to assist you. We appreciate your feedback on its practicality too!

Rated 4 out of 5 stars

Good product

I hadn't realised the light was being shipped from China so it took over 2 weeks to arrive. The instructions were not great so it took a while to figure out how to assemble the light and how to use it. Other reviewers mentioned a video but there was no info about that in the package, in emails or on the website (apart from a very fast video which looked more like advertising). But the product itself is great, easy to use, easy to charge and did what I needed with far less hassle than the ring light and phone holder I'd used previously.

July 14, 2025
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Reply from Paparazzo

Hi Hilary, thank you for your honest feedback! We’re glad to hear Olivia 2.0 is making things easier for you compared to your previous setup. We appreciate your comments about shipping and instructions and will use them to improve the experience for future customers.

Rated 5 out of 5 stars

My Olivia

Ordering, was easy.
Delivery was as promised. Package secure.
Product exactly as shown in media.
Such a compact product, so easy to use....open up and pack down and store.

May 24, 2025
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Reply from Paparazzo

Hi Jane, thank you for your lovely review! We’re thrilled to hear that ordering, delivery, and using Olivia were all smooth and that you find her compact and easy to store.

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