While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often highlighting its quality, sturdiness, and ease of use. Many appreciate the thoughtful design, which includes features like adjustable height and angle, dimmable light, and a compact, portable form factor, making content creation stress-free. However, some people were dissatisfied with the delivery service, noting slow shipping times and a lack of clear communication regarding tracking and origin. Additionally, some reviewers were not happy with customer service, reporting unhelpful responses to issues like product defects, missing parts, or difficulties with product functionality.

What people talk about most

Product

Reviewers mention positive feedback about the product. Many consumers are satisfied with the Olivia 2.0,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the products as... See more

User experience

Users describe positive interactions with the user experience. Many reviewers are very happy with their... See more

Delivery service

Consumers have mixed experiences with delivery services. While some reviewers report fast shipping and quick... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers express frustration with unhelpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good products but terrible shipping and communication. I really like my Olivia 2.0 and the wireless mic that I ordered from them but the shipping was extremely slow and my order arrived about a week l... See more

Company replied

Rated 4 out of 5 stars

The olivia 2 is great for top view filming while making something! If you are working in a small space or if you want very specific angles it is less practical. Customer service is excellent, quic... See more

Company replied

Rated 4 out of 5 stars

I hadn't realised the light was being shipped from China so it took over 2 weeks to arrive. The instructions were not great so it took a while to figure out how to assemble the light and how to use it... See more

Company replied

Rated 4 out of 5 stars

The package arrived quickly. The Olivia was well packed. I watched a video about the Olivia 2 features. I missed the fact I was getting version 1 instead. This will work for me because I want to recor... See more

Company replied


Company details

  1. Electronics Store
  2. Cell Phone Accessory Store

Written by the company

Tools to make independent creators stand out on social media and build connections. Our equipment will showcase your creativity to its full potential and capture your audience's attention, by elevating all aspects of the creative process. Wether you are selling products or telling your own story to the world on TikTok, Instagram, Reels, YouTube or your own website we help you stand out from the crowd.


Contact info

4.0

Great

TrustScore 4 out of 5

363 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality and great service!

We’re really happy with our Olivia 2. The product is well-made, sturdy, and exactly as described. Delivery was quick and everything was carefully packaged.

What stood out most was the friendly and responsive customer service all our questions were answered promptly, and we felt well taken care of.

All in all, both the product and the service exceeded our expectations. Highly recommended!

June 16, 2025
Unprompted review
Paparazzo logo

Reply from Paparazzo

Hi Louise, thank you for your fantastic review! We’re thrilled to hear that both Olivia 2 and our customer service exceeded your expectations. We really appreciate your recommendation!

Rated 5 out of 5 stars

Thank you. Prompt service

Prompt service. But too may emails selling more stuff which I don’t want

May 22, 2025
Paparazzo logo

Reply from Paparazzo

Hi Kitty, thank you for your feedback! We’re glad you were happy with our prompt service and appreciate your note about the emails, we’ll make sure to review this so it’s not overwhelming.

Rated 5 out of 5 stars

Best tool ever !

This is great ! It took me a while to get it all figured out so that I could broadcast the way I wanted but I love my new phone stand now !

May 7, 2025
Paparazzo logo

Reply from Paparazzo

Hi Cheryl, thank you for your wonderful review! We’re so happy to hear you love your new Olivia and that it’s helping you broadcast just the way you want.

Rated 5 out of 5 stars

Perfect for artists!

Most phone stands (from my limited experience) are often very clunky, take up a lot of space, and will break if they get knocked over. (I've looking at you, ring lights) As an artist, I've been needing a good phone stand for content creation for a long time and so far, I love the Olivia 2!! Content creation is so much more feasible now and I love how dynamic, compact, and how easy it is too use. I'm excited to see what Paparazzo comes up with next and what kind of updates and improvements they make in the future.

April 16, 2025
Paparazzo logo

Reply from Paparazzo

Hi Miranda, thank you for your fantastic review! We’re thrilled to hear Olivia 2 is making content creation easier and more enjoyable for you. Your excitement for future updates means a lot to us!

Rated 5 out of 5 stars

Overall good

It was confusing at first to get Olivia down in it's 'resting state', but after looking up some youtube video's, I've got it under control. I hope to use this in the future, thank you <3

April 14, 2025
Paparazzo logo

Reply from Paparazzo

Hi Jennifer, thank you for your review! We’re glad you’ve got Olivia under control now and hope she helps you create amazing content in the future.

Rated 5 out of 5 stars

I love my new Olivia 2.0

I love my new Olivia 2.0 and it has been a great addition for filming my content for social media, making things so much easier! Delivery time from the point of purchase was good and communication with the company has been excellent!

May 1, 2025
Unprompted review
Paparazzo logo

Reply from Paparazzo

Hi Jordan, thank you for your wonderful review! We’re so happy to hear Olivia 2.0 is making your content creation easier and that you had a smooth experience with delivery and communication.

Rated 4 out of 5 stars

My new favorite Phone Stand!

The Paparazzo Olivia 2 is my new favorite phone stand to use! It’s so handy and I can’t imagine making content without it anymore! It also arrived relatively fast, so that’s a plus! The only critique I have is that I wish the light lasted a bit longer. As someone who records his art content, I tend to take quite a while to this a piece. So I have to record while the Olivia is charging, which is fine because other than that, it’s truly a great product!

April 30, 2025
Unprompted review
Paparazzo logo

Reply from Paparazzo

Hi Bruno, thank you for your fantastic review! We’re thrilled to hear Olivia 2 is your new favorite and making content creation easier. We appreciate your feedback about the light duration and will keep it in mind for future improvements!

Rated 4 out of 5 stars

Happy with the Olivia 2 bundle (except the adaptor/charge)

The updates regarding delivery were frequent and my items arrived on time as stated and in good condition. (Packed well and secure).

However when i assembled the 'Olivia' unit and tried charging - the USB C/A Adapter component for Australian power point was flimsy, loose and 'zapped' when i tried to plug in and I felt was unsafe to use.

The team were helpful and organised a refund for the adapter/charger.

The Olivia 2 stand has been great to use for me as a beginner in making content. The other accessories I received with my bundle work well.
Downside is the limited time the charged devises stay charged ... but this seems to be typical of wireless devises.
Overall happy with my purchase and service.

March 29, 2025
Paparazzo logo

Reply from Paparazzo

Hi Nicole, thank you for your detailed review! We’re glad to hear you’re enjoying the Olivia 2 stand and the accessories, and that our team was able to help with the adapter issue. We appreciate your feedback on charging time and will keep it in mind for future improvements. Overall, we’re happy you’re satisfied with your purchase and experience!

Rated 5 out of 5 stars

This it IT!

Stop scrolling and overthinking it. This is THE tool you need. I love it.

January 21, 2025
Paparazzo logo

Reply from Paparazzo

Hi Hirman, we cannot thank you enough for recommending Olivia! Much obliged!

Rated 4 out of 5 stars

My issue with the remote has been resolved

Initially I wrote a less than glowing review on Trustpilot about the Olivia 2 in February when I had issues with the remote out of the box. I found it difficult to pair with my iPhone and then after pairing it didn't activate the video or photo switch to start/stop as anticipated. I had email exchanges with Hey Paparazzo over a period of a month and as time went on the emails were not responded to. I also wish that they had a Trouble Shooting page on their website. To give them their due after the review was published Hey Paparazzo did contact me to try and rectify the situation. After much to-ing and fro-ing they have managed to resolve the issue. It appears that the remote has to be fully charged before it can operate all functions smoothly. Although this sounds basic knowledge and a 'given' one can't tell when the remote is fully charged or not. Anyhow I am pleased to report that it's now working well and so I am rewriting the review to record my experience. Thank you James.

January 13, 2025
Unprompted review
Paparazzo logo

Reply from Paparazzo

Hi Lisa, thank you for your feedback and it is heartening to know that James helped you resolved the issue. We will consider your suggestion on creating a troubleshooting page. Thank you again for taking the time for this review!

Rated 5 out of 5 stars

works amazing

works amazing, the only thing I have to remember is that I have to have my phone stand charging while I film but other than that I'm very happy

January 7, 2025
Paparazzo logo

Reply from Paparazzo

Hi Esther, thank you for your review! We’re glad to hear Olivia 2 is working well for you and that you’re happy with it. We appreciate your note about keeping it charged while filming!

Rated 5 out of 5 stars

Perfect for video demonstrations

I was able to easily demonstrate crafting online with excellent lighting and an excellent angle.

December 23, 2024
Paparazzo logo

Reply from Paparazzo

Hi Scherolyn, thank you for your great review! We’re thrilled to hear Olivia 2 helped you achieve excellent lighting and angles for your crafting demonstrations.

Rated 5 out of 5 stars

Love my Olivia 2.0!

Just a great product. Does precisely what you expect it to do. Can't wait to make more hands-free content :)

November 29, 2024
Paparazzo logo

Reply from Paparazzo

Hi Sophie, thank you for your wonderful review! We’re so happy to hear Olivia 2.0 is helping you create hands-free content and that it’s living up to your expectations!

Rated 2 out of 5 stars

Battery life non- existent

Charged upon receiving, all appeared to be good. Unfortunately battery on light does not last more than a few minutes, works fine if permanently plugged in to charge, but this is not what was expected and provides constraints for filming. Likewise on the remote… would not suggest to anybody if you have cheaper alternatives, these struggles do not go with the price tag.

December 24, 2024
Unprompted review
Rated 5 out of 5 stars

Gamechanger product, and swift delivery

Really love the new Olivia 2 phone stand. I'm throwing out my tripods! Easy to use. The weight is great because it's nice and sturdy and holds my heavy iphone. I love it because it sits on your desk and doesn't take up loads of room in my tiny workspace. You can move it about if you wanted to film somewhere different. The pink colour is lovely! I was kept fully up to date with where my order was, from China to the UK and to my door was about 5 days which is brilliant!

October 16, 2024
Rated 5 out of 5 stars

Highly recommend this tool for all content creators

Very happy with my Olivia 2.0! It has made creating video content a lot easier for me. It's compact, efficient, sturdy, and super easy to set up. Highly recommend this tool for all content creators.

October 23, 2024
Unprompted review
Paparazzo logo

Reply from Paparazzo

Hi Sanne, thank you so much for your feedback! We are elated that Olivia 2 has made filming your content a lot easier!

Rated 5 out of 5 stars

Have only good things to say about…

Have only good things to say about Paparazzo and the Olivia 2.0 I got. It really helps me a lot with documenting my puzzle experiences on instagram. Great service from the company. Quick response with answering questions and fast shipping. Highly recommend!

October 10, 2024
Unprompted review
Paparazzo logo

Reply from Paparazzo

Hi Sandra, thank you for taking the time to share your shopping experience and your feedback on Olivia. Please tag us on your social media! We look forward to seeing your content.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look