Good products but terrible shipping and communication. I really like my Olivia 2.0 and the wireless mic that I ordered from them but the shipping was extremely slow and my order arrived about a week l... See more
Company replied
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Created with AI, based on recent reviews
Tools to make independent creators stand out on social media and build connections. Our equipment will showcase your creativity to its full potential and capture your audience's attention, by elevating all aspects of the creative process. Wether you are selling products or telling your own story to the world on TikTok, Instagram, Reels, YouTube or your own website we help you stand out from the crowd.
6 Mallard Rise, CB63TY, Ely, United Kingdom
Replied to 83% of negative reviews
Typically replies within 2 weeks
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I couldn’t be happier with my new phone mount! It’s taken filing my jewellery making from a chore to a joy! Can’t recommend enough!
I simply adore my Olivia, and can’t fathom how I’ve managed without it! She makes life easier, and I love that she’s so compact and pretty! It’s a tripod, and a ring light and everything you need in a box you can fit in your bag!
Great experience. I was a bit scared of facing a scam, with a dodgy item or no delivery at all. I was pleasantly surprised with the communications : as soon as the order is received, I got an email to use Olivia properly when I receive it. Delivery took 2 weeks, which is not disturbing as I received an email warning about a little delay following the change of logistics laws, etc. I'm very happy about my Olivia ! It's exactly as advertised. The icing on the cake was a very reactive and friendly support. Thank you !

Reply from Paparazzo

Reply from Paparazzo
Great product!
Was sceptical of buying something off of Instagram but was pleasantly surprised. The Olivia is sturdy, compact and does everything it advertises. Great for small spaces or putting in a backpack etc.
Customer service replied straight away when I had an issue opening it initially.
Very happy!

Reply from Paparazzo
I was quite impressed in how many lighting options there are. The phone holder is pretty strong and deep so you don’t have to take out the phone from its case to place it on the holder like some other stands out there. I love how long it can extend so no need to pile books or find a bench. This little thing is pretty darn cool, I highly recommend.

Reply from Paparazzo
The structure of the product felt flimsy and a bit wobbly. The base was not heavy enough to remain stable when I attached my phone and leaned forward slightly from the weight of my phone. It was slight and might not bother some people but it was enough to bother me. I returned it a few weeks ago and still waiting for my refund.

Reply from Paparazzo
Did respond to email in a kind way unfortunately I would like to return it as it can't take the weight of Iphone 13 pro max. I mounted both ways and it did not stand level. Bummer

Reply from Paparazzo
Thank you for the amazing service, the product is excellent and the customer service is amazing !!
Olivia's content creator's bundle is in all in one package for the mobile content creator. It comes with two different lights to provide the right lighting for whatever I'm recording from my phone. The flexibility of the stand is awesome and covers any angle that I need. Only downside is my phone is a little heavy so I need to support the end if I have the stand fully extended. Setup is simple and connects to the phone easily. I hope a tablet version comes out eventually because I like looking on bigger screens but thats a personal thing. Overall its a quick way to record and create content on the go without the hassle of having tons of baggage.

Reply from Paparazzo
They informed me on why there was a delay and were super polite and friendly. Sent me helpful product videos and tips and it didn't take much longer to get to me, was just as advised and works fantastically.
Great job.

Reply from Paparazzo
Nothing ever arrived. I checked with their delivery service and they don't care and have been messaging for days. I wasted my money.
Edit: They offered to ship the item out again. I didn't know that they would, so I wrote the one star review because I was upset. I'm sorry that the item needs to be paid for twice by them, but I do feel like they seem to care.

Reply from Paparazzo
I am impressed with the entire ordering process, the quality of my Olivia, the instructions and follow-through during the shipping process. Paparazzo continually kept me informed of the shipping status of my order. The detailed instructions were very helpful, as opening everything up the first time is not super intuitive. That's where the instructions provided were important. I would recommend this product to my friends.

Reply from Paparazzo
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