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Hey Pharmacist Reviews 

7,376
•
TrustScore 4.5 out of 5

4.7

Pharmacy
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Review summary

Created with AI, based on recent reviews

Looking at 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the seamless digital ordering process, noting how remarkably easy it is to manage repeat prescriptions online. Consumers also love the convenient home delivery service, which brings medications straight to their doors without any travel hassle. Reviewers truly value the regular updates and proactive reminders that keep them fully informed about order progress. Some reviewers were not happy with occasional slower delivery times and extended turnaround periods for receiving their medications. A few other people also felt that dealing with stock shortages and unhelpful automated support tools created frustrating experiences.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting an efficient and stress-free way to manage... See more

Delivery service

Customers had positive experiences with the delivery service, frequently highlighting that medications arrive... See more

Order

Customers consistently note positive experiences with order processes, highlighting the user-friendly app... See more

User experience

People report positive experiences with user experience, highlighting that the app is easy to set up,... See more

Staff

Clients share positive opinions on staff, frequently praising the team for being highly efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to order repeat prescriptions using the Hey pharmacy app. You have nothing more to do and the drugs arrive through the post a few days later. Much easier than contacting a surgery and going... See more

Rated 5 out of 5 stars

So easy to use, no messing and delivered in days, no queue for script, no pharmacy queue, only to be told sorry we can’t complete your order you’ll have to come back, Summary, don't shout too loud eve... See more

Rated 5 out of 5 stars

Hey Pharmacist is always efficient. The pharmacy reminds me when I should order and informs me if a holiday is due which could delay delivery. They tell me the request is at the doctor, when permitt... See more

Rated 5 out of 5 stars

Always really easy for me to place orders for my repeat prescription. Good regular, quick updates and I always get my order delivered promptly. Set up is fairly straightforward too and thankfully not... See more

Company details

  1. Pharmacy
  2. also in
  3. Home Health Care Service
  4. Online Pharmacy

Written by the company

Hey Pharmacist lets you order, track and get reminded about your NHS repeat prescription in just two taps and also book appointments for vaccines and other health services.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(7,376)

202 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I use Heys Pharmacy for my 4 weekly…

I use Heys Pharmacy for my 4 weekly prescription. Once set up, the app is easy to use, you can enable monthly reminders to place your prescription. Heys keep you up to date with the progress of your order so you know exactly when it’s going to arrive.

January 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service record.

I have used this service for quite a while and have absolutely no bother with it. Always kept informed of progress and my tablets are well-packaged and delivered promptly. Brilliant!

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I order my meds on the Hey App get a notification that they have received it & have sent request to my doctors. Get another notification when they have left pharmacy & i receive them within a few days. Never had a problem. Great service

February 18, 2026
Unprompted review

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