While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its user-friendly interface and ease of use, making it simple to create polished and interactive flipbooks from various documents. Many highlight the excellent customer service, noting quick response times and helpful, professional support that resolves issues efficiently. People also appreciate the product's ability to transform PDFs into engaging, shareable content that looks good on all devices. However, some customers have experienced issues with the customer service, reporting slow responses or conflicting information. A few users also mentioned encountering bugs, such as one in Safari, and limitations with features like domain mapping, which can be restrictive for businesses with multiple URLs or sub-brands.

What people talk about most

User experience

People report positive experiences with user experience, highlighting the software's intuitive and... See more

Customer service

Users describe positive interactions with customer service, highlighting their responsiveness, helpfulness,... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use and intuitive interface.... See more

Response time

Consumers consistently report positive experiences with response times. Many reviewers highlight the... See more

Product

Clients share positive opinions on the product, with many praising its versatility and high quality for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant for showcasing work. I've been using Heyzine to host dossiers of examples of my Live Illustration work - it makes it easy for clients to flick through and also share. Also I have create... See more

Rated 5 out of 5 stars

Such a handy tool. We were able to turn our catalogues and brochures into a clean, professional flipbook in minutes, and it always looks good. Simple to use, easy to share, and the results feel really... See more

Rated 5 out of 5 stars

I don’t give compliments easily… but sometimes, true talent deserves to be acknowledged. Heyzine stands out among digital flipbook platforms for one simple yet brilliant reason: it allows you t... See more

Company replied


Company details

  1. Software Company

Written by the company

Flipbook maker. Create awesome magazines, catalogs, brochures or any kind of online publication with no ads and highly customizable with different page flip effects.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

147 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service!!

Amazing website, providing up to 5 free books. Easy to upload, and do some edits. Super support team! Had an issue and it has been resolved in 15 min! What a service! will definitely recommend to other business! Thank you!

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

Heyzine is one of the best

I've been using the Heyzine flipbook app for a while now, and it has been a fantastic addition to my ebook experience. The app is user-friendly, and the features it offers are incredibly versatile. Creating flipbooks has never been easier, and the end results look professional and engaging. The customization options allow me to tailor each flipbook to my exact needs, making my content stand out. Heyzine has truly enhanced my digital publishing, and I highly recommend it to anyone looking to elevate their ebooks or digital documents. Great job, Heyzine team!

July 16, 2024
Unprompted review
Rated 5 out of 5 stars

Their support is gold

This system is very easy and effective to use, and what I REALLY LOVE is their support. I've had two contacts with them over the past year and each time they treat me like a blue ribbon winner, when in actual fact I'm still on the starting blocks.

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

A+ experience

Customer service was great. We just created a guide for our business and ran into some issues. Their customer service responded quickly and we were up and running.

June 3, 2024
Unprompted review
Rated 2 out of 5 stars

I have been a Heyzine user for many…

Your comments have been duly noted. I certainly do not want a refund as HEYZINE works for me and will continue to use HEYZINE in the future.

I had a particular problem that needed resolution. I have adapted our system and have found a solution that works for me.

Keep safe in this crazy world.

In reply, Your emails are skant and Heyzine is skirting the problem. The purpose of the Library is to add several ebooks that are password protected through the use of a singular password that protects all the eBooks from being copied. Your solution to create a second password to open a ebook in a library that is initially password protected is ludicrous. Once one of the eBooks is opened in the library the address in the Google search bar can be copied and sent anywhere and password protection is now missing and can be forwarded onto countless other parties at a great financial loss to ourselves. There has to be a simple solution whereby any eBook opened out of the Library is directly linked to the Library password and any attempt by a third party to try and open it through links or any other method must require the Library Password. The person using the library should not be inconvenienced through having to enter secondary passwords to secure what in essence is a bug in your system.

I have been a Heyzine user for many years and have actively used your creator. Recently i picked up a problem and have been dealing with Albert Labada trying to resolve a password issue on your eBook Library. There is a bug in your Library section whereby the Password protection can be bypassed by copying the link in the browser and then forwarding the link to anyone and the Password no longer works. Despite several emails and your help section on your portal there seems to be no solution and it now seems Albert is ignoring me as he no longer responds. Please can someone sort this out as it is a bug that affects all your users.

May 30, 2024
Unprompted review
Heyzine logo

Reply from Heyzine

In reply:

What is totally clear is that this is not a bug. It's not possible to skip the password-protection when you make the ebooks in the library private through a password instead of making them public.

I'm sorry you feel this way, but sending two different screen recordings with your exact case and the steps to follow doesn't seem scant to me. As always, we can refund the payment if you think we are not doing things well enough.

In any case, I think you are not following the steps we mentioned because what you describe is not how it works.

On the first screen recording, you can see how setting a password on the eBook will password-protect it when opened individually. When opened through the library, your readers must only type the library password, not the ebook password. So you are not inconveniencing them with two passwords.

This way:
- It allows you to have both public and private eBooks and libraries
- It allows you to have a password for the library. (The reader will not have to type the eBook password again).
- When someone forwards the eBook, they will have to type the eBook password; when someone forwards the library, they will have to type the library password.
- Opening the library with the password and then forwarding the flipbook link will require the receiver to type the ebook password



Original answer:

Everything is working as expected on our end.

We have sent you several emails explaining that you need to add individual passwords to your flipbooks if you want to protect not only the library but also each publication. When the reader opens an ebook through the library, he only needs to type in the library password

We also included screen recordings to help guide you through the process.

Since we've already exchanged over 15 emails about this issue, we've temporarily de-prioritized your support request to assist other customers. However, we'll get back to you within the next 24 hours.

Thank you for your understanding and patience.

Rated 5 out of 5 stars

HeyZine Has Great Features

HeyZine provided options that I was looking for in a flipbook, like the ability to download source code. I also appreciate the reasonable cost, since my organization rarely needs to create Flipbooks.

May 7, 2024
Unprompted review
Rated 5 out of 5 stars

Heyzine.com customer support is…Awesome!

Heyzine.com customer support is awesome! I have had several questions about my new account and they answer them all quickly and thoroughly. Honestly, some of the best customer service I have ever gotten from any company!
Their product is great also - I highly recommend Heyzine.com!!

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

Heyzine support is the best customer experience I have experienced....ever!

I just discovered heyzine.com the other day, and as I examined their website to see if it was the right fit for me and my training projects, I had a couple questions about "HOW" certain features worked and which pricing plan best fit my needs.

So I wrote and submitted a customer service request. Later I received a bulleted list of topics that answered my questions or pointed toward guides or videos that would address my concerns and help me make an informed decision.

I think it was one of the very best customer service experiences - I have ever had. With others venders - I typically have received short, impersonal, and incomplete responses and they almost suggested that my request was somewhat of a bother.

In contrast this support was detailed, in a user-friendly format, and included what seemed to be a genuine desire to help me.

I was impressed with the software, but even more impressed with the company.

May 9, 2024
Unprompted review
Rated 5 out of 5 stars

Top-tier Flipbook

I searched multiple websites comparing various flipbook creators and was unable to find exactly what I needed. I tested multiples, compared prices, searched features, etc.
I was minutes from settling for the one that offended me the least when I did one last web search and found Heyzine. I'm so glad I did! Not only all the features I wanted but also dramatically cheaper than what I was going to settle for. Terrific product and I hope the designers are proud of what they've put together and continue to work on.

May 5, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing application. Full of features. Beyond expectation

There are several flipbooks applications that I have tried, both on and offline. HeyZine have everything I needed in a flipbook. It is feature rich and a well designed system. The speed has always been good when viewing the books. Support is always fast and reliable. Keep up the good work Heyzine!

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

The best for my clients

It was a very pleasant experience to use Heyzine, it has allowed me to develop professionally and provide my clients with high quality service.

April 17, 2024
Unprompted review
Rated 1 out of 5 stars

GARBAGE GARBAGE GARBAGE

GARBAGE GARBAGE GARBAGE! MORE GARBAGE! THE INTERNET IS FULL OF GARBAGE!!!!! YOU RECORD ONCE, IT'S DONE. YOU HAVE TO RECORD ANOTHER FILE BECAUSE YOU CAN'T SAVE ANYTHING AND SEE A CHANGE. ANOTHER CRAP BUILT BY PEOPLE WHO DON'T KNOW HOW TO USE THEIR BRAIN .

January 16, 2024
Unprompted review
Heyzine logo

Reply from Heyzine

Well Dan, this is probably the least constructive and least helpful comment we have received. I don't know what you mean, why you are so angry or what problem you have had. Anyway, if you feel like it, you can write to us in much more detail in support and we will do our best to help you.

Rated 5 out of 5 stars

Great software

Mosaic is a Marketing Agency, and overall, we are 100% satisfied with the flipbook software. We have no complaints and are looking for Heyzine to continue to improve this product and stay in line with other flip book software providers. Your customer service is excellent.
We believe that Heyzine is one of the best flipbook providers in the market. Kudos to the team!!

September 14, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look