Can’t fault this Company at all! certainly recommend after my experience, collected from my seller within the designated time slot, emailed me to inform item was collected ,It was picked up from Esse... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Generally very good. Driver and HQ kept me well informed of pickup time. Only small niggle was that I booked via Shiply who explicitly say on their website not to make payment until delivery is... See more
Have used these guys twice in the last couple of weeks Compared to others I have used found that their communications and system that they have with their website much better than most - lots of e... See more
Company replied
Never used the company before - but i wanted a small sofa moved from Llanelli to Cardiff. Great experience TBF Great customer support, and messaging service to use which included all parties... See more
Company replied
Company details
Written by the company
A courier company specialized in transportation of furniture, eBay purchases, shop returns. Antiques, Pallets and cars
Contact info
29 Kent Avenue , ME15 7HQ, Maidstone, United Kingdom
- 0203 150 1402
- office@hflogisticsservice.co.uk
- hflogisticsservice.co.uk
4.5
Excellent
344 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Should be renamed Hassle Logistics as…
Should be renamed Hassle Logistics as the device is terrible. Collected well over a week late and then once collected kept moving the delivery day and time.
I had to keep approaching them for info, very pore communication from them.
Not recommended at all.
December 9, 2021
Unprompted review
Reply from Hassle Free Logistics Service LTD
Dear Mr Wotton The technical issues we experiences that week caused a delay to all services. We considered this as unforeseen circumstances and we kept informed all our customers. 78% of our customers are returned and understand completely that this thing can happen to any logistics company in the world. We are only humans and sometimes things do not go as smooth as planned but we always try to resolve the issues ASAP. As a customer-oriented company and we would like to apologize for the delay and inconvenience we might cause
Highly recommended
Great guys to deal with. The furniture was collected and delivered on time and in great condition. Highly recommended and I'd certainly use them again.
November 24, 2021
Unprompted review
Reply from Hassle Free Logistics Service LTD
Dear Valuable Customer. Thank you very much for your positive feedback and for the time to share your comments. We are hoping to see you soon again . Should you have any other inquiries please do not hesitate to contact us
Super quick and easy service
Super quick and easy service. Really friendly, really helpful and great price.
November 23, 2021
Unprompted review
Reply from Hassle Free Logistics Service LTD
Dear Valuable Customer. Thank you very much for your positive feedback and for the time to share your comments. We are hoping to see you soon again . Should you have any other inquiries please do not hesitate to contact us
Great courier company
Thank you for everything! I appreciate the communication & service so much, I will recommend you. Take care
November 17, 2021
Unprompted review
Reply from Hassle Free Logistics Service LTD
We appreciate very much the time you spare to share your experience with Hassle-Free Logistics Service LTD and your positive comments. We are here and always ready to assist with any further request. Thank you for choosing our services
Great courier firm
Great courier firm, used them multiple times now and always friendly, competent and courteous and very well priced!
November 16, 2021
Unprompted review
Reply from Hassle Free Logistics Service LTD
Dear Valuable Customer. Thank you very much for your positive feedback and for the time to share your comments. We are hoping to see you soon again . Should you have any other inquiries please do not hesitate to contact us
Ebay Shipment - Fantastic Service
Ebay shipment arranged via Hassle Free Logistics and they were excellent. Great communication before collection and during transit. Excellent value and would highly recommend them. Delivery driver very professional and courteous. A++
November 16, 2021
Unprompted review
Reply from Hassle Free Logistics Service LTD
Dear Valuable Customer. Thank you very much for your positive feedback and for the time to share your comments. We are hoping to see you soon again . Should you have any other inquiries please do not hesitate to contact us
A good experience all round.
Found through the Shipley website which took the hassle (sorry) out of finding a courier. Hassle Free Logistics communicated quickly and kept me reasonably in the loop throughout the transaction. Possibly not as fast as I would have liked it for the standard service, (1st contact 2nd Nov, delivery 15th), but maybe that is standard. Very professional throughout and the goods arrived intact and undamaged. So a good experience all round.
November 15, 2021
Unprompted review
Reply from Hassle Free Logistics Service LTD
Dear Valuable Customer. Thank you very much for your positive feedback and for the time to share your comments. We are hoping to see you soon again . Should you have any other inquiries please do not hesitate to contact us
Brilliant service from start to finish
Brilliant service from start to finish
Good communication updates and
transparent pricing; nice helpful delivery man too. Highly recommend
November 8, 2021
Unprompted review
Reply from Hassle Free Logistics Service LTD
Dear Valuable Customer. Thank you very much for your positive feedback and for the time to share your comments. We are hoping to see you soon again . Should you have any other inquiries please do not hesitate to contact us
Fantastic Service
Fantastic Service. Great value and excellent communications, will definitely use again
November 6, 2021
Unprompted review
Reply from Hassle Free Logistics Service LTD
Dear Valuable Customer. Thank you very much for your positive feedback and for the time to share your comments. We are hoping to see you soon again . Should you have any other inquiries please do not hesitate to contact us
Excellent service from start to finish
Excellent service from start to finish. This is the first time I’ve ever used a service like this and I have to say communication was excellent and response time to my questions was very quick. I will certainly be using Hassle Free again.
November 4, 2021
Unprompted review
Reply from Hassle Free Logistics Service LTD
Dear Valuable Customer. Thank you very much for your positive feedback and for the time to share your comments. We are hoping to see you soon again . Should you have any other inquiries please do not hesitate to contact us
Very good communication friendly staff…
Very good communication friendly staff everything on time made me happy reminder 30 min before collection and delivery. Very recommended
5 star service
October 30, 2021
Unprompted review
Reply from Hassle Free Logistics Service LTD
Dear Valuable Customer. Thank you very much for your positive feedback and for the time to share your comments. We are hoping to see you soon again . Should you have any other inquiries please do not hesitate to contact us
Great servcie will use again
October 25, 2021
Unprompted review
Reply from Hassle Free Logistics Service LTD
Thank you very much for your positive feedback and for the time to share your comments. We are hoping to see you soon again . Should you have any other inquiries please do not hesitate to contact us
Great communication, efficient, friendly service
Delivered an armchair for me and made everything easy and pleasant. Thanks!
October 22, 2021
Unprompted review
Reply from Hassle Free Logistics Service LTD
We appreciate very much the time you spare to share your experience with Hassle-Free Logistics Service LTD and your positive comments. We are here and always ready to assist with any further request. Thank you for choosing our services
I used this collection / delivery…
I used this collection / delivery service for the first time on a large EBay purchase and am extremely happy with the service and communication received.
October 19, 2021
Unprompted review
Reply from Hassle Free Logistics Service LTD
Thank you very much for your positive feedback and for the time to share your comments. We are hoping to see you soon again . Should you have any other inquiries please do not hesitate to contact us
Thank you for your great service
Thank you for your great service. Courier was prompt and item arrived on time. Great Comunication was kept updated through the process. I am very pleased. The musical instrument received safely. Thank you A++ Hassle Free Logistics Service
October 15, 2021
Unprompted review
Reply from Hassle Free Logistics Service LTD
Thank you very much for your positive feedback and for the time to share your comments. We are hoping to see you soon again . Should you have any other inquiries please do not hesitate to contact us
very reliable did what they said when…
very reliable did what they said when they said they would
October 15, 2021
Unprompted review
Reply from Hassle Free Logistics Service LTD
We appreciate very much the time you spare to share your experience with Hassle-Free Logistics Service LTD and your positive comments. We are here and always ready to assist with any further request. Thank you for choosing our services
Reply from Hassle Free Logistics Service LTD
We appreciate very much the time you spare to share your experience with Hassle-Free Logistics Service LTD and your positive comments. We are here and always ready to assist with any further request. Thank you for choosing our services
Great comms and arranged logistics…
Great comms and arranged logistics admirably - “no hassle” indeed!
October 11, 2021
Unprompted review
Reply from Hassle Free Logistics Service LTD
We appreciate very much the time you spare to share your experience with Hassle-Free Logistics Service LTD and your positive comments. We are here and always ready to assist with any further request. Thank you for choosing our services
Great will use again
Great, booked for a chair to be collected and delivered to me, easy quick,very good price, would recommend 💯. Thankyou
October 11, 2021
Unprompted review
Reply from Hassle Free Logistics Service LTD
We appreciate very much the time you spare to share your experience with Hassle-Free Logistics Service LTD and your positive comments. We are here and always ready to assist with any further request. Thank you for choosing our services
Brilliant service every time
Brilliant service every time. Great communication and fast collection and delivery. Many thanks
October 6, 2021
Unprompted review
Reply from Hassle Free Logistics Service LTD
Dear Valuable Customer. Thank you very much for your positive feedback and for the time to share your comments. We are hoping to see you soon again . Should you have any other inquiries please do not hesitate to contact us
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.