I would give them 2 stars if they had a live person on their chat, 3 if they answered the phone or replied to voicemails, 4 if they responded to an email, 5 if they delivered the goods. In all fairne... See more
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See what reviewers are saying
Placed order 26th Feb, received an automated "order processing" email 2nd March, then absolutely nothing from them since. Email to them has gone unanswered. Have just initiated claim for a fu... See more
I placed an order with Hg-Hydroponics on the 31st January, it's now 21st March and not received my item. Have spent over £197 with them and sent over 50 emails and called most days, they an... See more
So, Wish I had looked here before ordering because nothing seems to have changed in 2026. Delivery supposedly 1-5 days DPD but when I had received nothing I contacted them several times by email,... See more
1.4
Bad
144 reviews
Replied to 47% of negative reviews
Typically replies within 1 month
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Avoid
I would give them 2 stars if they had a live person on their chat, 3 if they answered the phone or replied to voicemails, 4 if they responded to an email, 5 if they delivered the goods. In all fairness, I'll give them a 1 for having a website - their marketing is OK.
March 16, 2026
Unprompted review
I placed an order with Hg-Hydroponics…
I placed an order with Hg-Hydroponics on the 31st January, it's now 21st March and not received my item.
Have spent over £197 with them and sent over 50 emails and called most days, they answered once a guy called Chris who said he would assist me and sort this out for me, that was over two weeks ago and still no response or update.
I did ask if Chris was the owner but he denied this, after doing a bit of research I can see that CHRIS ALEMAN is in fact the owner, very strange.
This company is absolutely disgraceful and has DOES NOT care about its customers.
Will pop in when I pass by CHRIS ALEMAN see you soon you scamming rat.
March 21, 2026
Unprompted review
absolutely the worst company out…
absolutely the worst company out there,dont waste your time ordering from these guys,you wont recieve your order & they wont reply to your emails or phone calls,I had to get paypal to step in & refund me,they dont even respond to paypal claim,far better hydro shops out there,You have been warned,save yourselves the hassle & order elsewhere
February 28, 2026
Unprompted review
nothing delivered, no contact at all. Useless
same as everybody else. I ordered stuff in February, my email and messages are left unanswered. I called, used whatsapp, email, nothing. I wish i had check the reviews first.
March 19, 2026
Unprompted review
I would not recommend ordering from here
Placed order 26th Feb, received an automated "order processing" email 2nd March, then absolutely nothing from them since.
Email to them has gone unanswered.
Have just initiated claim for a full refund through PayPal - wish I'd checked reviews here before ordering!
March 18, 2026
Unprompted review
Ordered from them on 5th February and…
Ordered from them on 5th February and still waiting for my delivery. I have tried phoning but no-one answers the phone and told they are short staffed and to leave a message. Have left messages but have had no response.
February 5, 2026
Unprompted review
complete and utter feckless company run…
complete and utter feckless company run by dullards will take you money and not send your gear out will not answer phones or emails , just had to go though paypal to get refund , be warned stay away
February 27, 2026
Unprompted review
Absolute Scammers - Time Wasters - Non Genuine
So, Wish I had looked here before ordering because nothing seems to have changed in 2026.
Delivery supposedly 1-5 days DPD but when I had received nothing I contacted them several times by email, left a message on their answerphone but no reply.
I referred this back to PayPal who have refunded my payment.
It will be interesting to see if they paste in the same rubbish as last year blaming a flood!!
Under no circumstances use this company it just isn't worth the bother.
January 24, 2026
Unprompted review
Scam took money no stuff sent excuse…
Scam took money no stuff sent excuse after excuse should be removed from advertising
September 1, 2025
Unprompted review
Avoid this company
As per the other reviews, stay away from this company. I ordered a chiller that was showing as in stock. I had an initial confirmation around a week ago that the order was pending. They are now ignoring my e mails after banking my money. I will give them a few more days before instructing my credit card company to charge back the money.
August 16, 2025
Unprompted review
SCAMMERS!!
SCAMMERS!!! DO NOT BUY FROM THEM
Dont even deserve 1 star!
They take your money dont deliver the products for months not contactable
Tried cancelling the order before it even got dispatched to be ignored via phone, email, WhatsApp and social media and have been trying to contact them for over 2 months now
DO NOT ORDER FROM THESE PEOPLE THEY ARE SCAMMERS
July 4, 2025
Unprompted review
Reply from HG Hydroponics
Dear Customer
I would like to apologise on behalf of the company for our recent Service & Communication delays. A recent flood caused by roadworks caused us some severe unexpected operational delays. Due to this we have fallen short on our usual standards of service & communication for a number of weeks, for this I would like to offer my sincere apologies for any and all worry, concern or stress caused by our failure to communicate and provide orders in the expected and stated time frames agreed. I have been looking in to your order and I believe you have either received your order or expected refund, if I am incorrect or there are any other outstanding issues I can help resolve for you please do not hesitate to contact us at info@hg-hydroponics.co.uk We would of course like to ensure any outstanding issues orders or refunds are corrected as promptly as possible.
Although the order arrived with you incredibly late for which again I apologise I would like to think the order arriving with you does prove we are not a scam. If there is anything I have missed or am possibly not aware of at all then please let us know.
I hope I have not further inconvenienced you replying to your review.
Thank You HG
AVOID! SCAM!
AVOID!! SCAM!
If I could give less stars I would.
Over £1k spent with this “company” and guess what.. nothing received!
Absolute SCAM!!! Refuse to believe they had a “flood” like they are claiming. Surely if you have a flood you can still contact your customers and issue refunds. Order placed mid May and still nothing.
Disgusting behaviour
July 2, 2025
Unprompted review
Reply from HG Hydroponics
Dear Customer
I would like to apologise on behalf of the company for our recent Service & Communication delays. A recent flood caused by roadworks caused us some severe unexpected operational delays. Due to this we have fallen short on our usual standards of service & communication for a number of weeks, for this I would like to offer my sincere apologies for any and all worry, concern or stress caused by our failure to communicate and provide orders in the expected and stated time frames agreed. I have been looking in to your order and I believe you have either received your order or expected refund, if I am incorrect or there are any other outstanding issues I can help resolve for you please do not hesitate to contact us at info@hg-hydroponics.co.uk We would of course like to ensure any outstanding issues orders or refunds are corrected as promptly as possible.
Although the order arrived with you incredibly late for which again I apologise I would like to think the order arriving with you does prove we are not a scam. If there is anything I have missed or am possibly not aware of at all then please let us know.
Unfortunately the flood ruined some of our main computers and electronics and electrics causing temporary restrictions to the building, for security a lot of details and systems can only be accessed within the building, due to this is issue it caused a back log that took us a few weeks to get back on top of.
I hope I have not further inconvenienced you replying to your review.
Thank You HG
This company takes your money then…
This company takes your money then ignores your emails and calls and doesn't send the item out that youve paid for they are 100% scammers and this website needs to be closed down as it's fraudulently taking peoples money and not sending the items paid for. AVOID AVOID AVOID
July 2, 2025
Unprompted review
Reply from HG Hydroponics
Dear Customer
I would like to apologise on behalf of the company for our recent Service & Communication delays. A recent flood caused by roadworks caused us some severe unexpected operational delays. Due to this we have fallen short on our usual standards of service & communication for a number of weeks, for this I would like to offer my sincere apologies for any and all worry, concern or stress caused by our failure to communicate and provide orders in the expected and stated time frames agreed. I have been looking in to your order and I believe you have either received your order or expected refund, if I am incorrect or there are any other outstanding issues I can help resolve for you please do not hesitate to contact us at info@hg-hydroponics.co.uk We would of course like to ensure any outstanding issues orders or refunds are corrected as promptly as possible.
The flood ruined a lot of our computer systems and electronics and electrics, we were unable to gain access to certain systems and the main phone line outside of the main building which caused a huge back log.
Although the order arrived with you incredibly late for which again I apologise I would like to think the order and or refund arriving with you does prove we are not a scam. If there is anything I have missed or am possibly not aware of at all then please let us know.
I hope I have not further inconvenienced you replying to your review.
Thank You HG
Don’t order
I have ordered from these guys previously and although they took a while, the product was delivered.
I made a second order on 16 May and I still haven’t received it. I’ve contacted the company several times, at first I was told there had been a flood and staff were working round the clock to send out orders. Unfortunately it’s been two weeks now since that email and they still haven’t sent any product. Now they aren’t replying to emails or responding to requests for a refund.
I don’t know if they’ve run out of money or what but it is very frustrating
May 16, 2025
Unprompted review
Reply from HG Hydroponics
Dear Customer
I would like to apologise on behalf of the company for our recent Service & Communication delays. A recent flood caused by roadworks caused us some severe unexpected operational delays. Due to this we have fallen short on our usual standards of service & communication for a number of weeks, for this I would like to offer my sincere apologies for any and all worry, concern or stress caused by our failure to communicate and provide orders in the expected and stated time frames agreed. I have been looking in to your order and I believe you have either received your order or expected refund, if I am incorrect or there are any other outstanding issues I can help resolve for you please do not hesitate to contact us at info@hg-hydroponics.co.uk We would of course like to ensure any outstanding issues orders or refunds are corrected as promptly as possible.
If there is anything I have missed or am possibly not aware of at all then please let us know.
I hope I have not further inconvenienced you replying to your review.
Thank You HG
ABSOLUTE SCAMMERS!
BEWARE OF THIS COMPANY!
I have just reported them to my credit card company after we made a purchase of nearly £100 and still haven't received the goods! I too had an email from a previous order telling me they had floods etc! What a load of BS? Avoid at all costs!!
June 9, 2025
Unprompted review
Reply from HG Hydroponics
Dear Customer
I would like to apologise on behalf of the company for our recent Service & Communication delays. A recent flood caused by roadworks caused us some severe unexpected operational delays. Due to this we have fallen short on our usual standards of service & communication for a number of weeks, for this I would like to offer my sincere apologies for any and all worry, concern or stress caused by our failure to communicate and provide orders in the expected and stated time frames agreed. I have been looking in to your order and I believe you have either received your order or expected refund, if I am incorrect or there are any other outstanding issues I can help resolve for you please do not hesitate to contact us at info@hg-hydroponics.co.uk We would of course like to ensure any outstanding issues orders or refunds are corrected as promptly as possible.
Although the order arrived with you incredibly late for which again I apologise I would like to think the order arriving with you does prove we are not a scam. If there is anything I have missed or am possibly not aware of at all then please let us know.
I hope I have not further inconvenienced you replying to your review.
Thank You HG
scam
scam, have not replied to and form of communication in over 6 weeks
Guess I'm out of pocket
June 11, 2025
Unprompted review
ABSOLUTE CHARLATANS
These guys are hands down the worst shop I have ever dealt with. Ordered at the end of April, rang a week later and actually got through to them and they assured me it would ship within 2 weeks. Since then no communication that has addressed my order specifically after trying every channel they offer. No one answers the phone or replies to messages, WhatsApps or emails. They apparently had a flood but unless the flood washed away their brains I can't see how they aren't capable of sending updates on backorders or issuing refunds. Beginning to believe this might be a scam. ABSOLUTE CHARLATANS.
June 19, 2025
Unprompted review
Reply from HG Hydroponics
Dear Customer
I would like to apologise on behalf of the company for our recent Service & Communication delays. A recent flood caused by roadworks caused us some severe unexpected operational delays. Due to this we have fallen short on our usual standards of service & communication for a number of weeks, for this I would like to offer my sincere apologies for any and all worry, concern or stress caused by our failure to communicate and provide orders in the expected and stated time frames agreed. I have been looking in to your order and I believe you have either received your order or expected refund, if I am incorrect or there are any other outstanding issues I can help resolve for you please do not hesitate to contact us at info@hg-hydroponics.co.uk We would of course like to ensure any outstanding issues orders or refunds are corrected as promptly as possible.
Although the order arrived with you incredibly late for which again I apologise I would like to think the order arriving with you does prove we are not a scam. If there is anything I have missed or am possibly not aware of at all then please let us know.
I hope I have not further inconvenienced you replying to your review.
Thank You HG
Still up to the same tricks
Still up to the same tricks ! Paid and received confirmation then nothing. Finally got a reply to my emails claiming that the shop was flooded and that the items would be dispatched with tracking ! No surprise no dispatch confirmation 5 days later. PayPal agreed to refund me as they failed to reply. Avoid Avoid Avoid!
June 10, 2025
Unprompted review
Reply from HG Hydroponics
Dear Customer
I would like to apologise on behalf of the company for our recent Service & Communication delays. A recent flood caused by roadworks caused us some severe unexpected operational delays. Due to this we have fallen short on our usual standards of service & communication for a number of weeks, for this I would like to offer my sincere apologies for any and all worry, concern or stress caused by our failure to communicate and provide orders in the expected and stated time frames agreed. I have been looking in to your order and I believe you have either received your order or expected refund, if I am incorrect or there are any other outstanding issues I can help resolve for you please do not hesitate to contact us at info@hg-hydroponics.co.uk We would of course like to ensure any outstanding issues orders or refunds are corrected as promptly as possible.
If there is anything I have missed or am possibly not aware of at all then please let us know.
I hope I have not further inconvenienced you replying to your review.
Thank You HG
Avoid at all costs
Item never delivered and no response to email, land line, mobile number or live chat. As far as I can see this is a scam website.
May 26, 2025
Unprompted review
Reply from HG Hydroponics
Dear Customer
I would like to apologise on behalf of the company for our recent Service & Communication delays. A recent flood caused by roadworks caused us some severe unexpected operational delays. Due to this we have fallen short on our usual standards of service & communication for a number of weeks, for this I would like to offer my sincere apologies for any and all worry, concern or stress caused by our failure to communicate and provide orders in the expected and stated time frames agreed. I have been looking in to your order and I believe you have either received your order or expected refund, if I am incorrect or there are any other outstanding issues I can help resolve for you please do not hesitate to contact us at info@hg-hydroponics.co.uk We would of course like to ensure any outstanding issues orders or refunds are corrected as promptly as possible.
Although the order arrived with you incredibly late for which again I apologise I would like to think the order arriving with you does prove we are not a scam. If there is anything I have missed or am possibly not aware of at all then please let us know.
I hope I have not further inconvenienced you replying to your review.
Thank You HG
you dont get your order or money back
one email saying processing then nothing, wont answer calls, voicemail full and no one ever available online chat. i consider my 50 quid gone
May 2, 2025
Unprompted review
Reply from HG Hydroponics
Dear Customer
I would like to apologise on behalf of the company for our recent Service & Communication delays. A recent flood caused by roadworks caused us some severe unexpected operational delays. Due to this we have fallen short on our usual standards of service & communication for a number of weeks, for this I would like to offer my sincere apologies for any and all worry, concern or stress caused by our failure to communicate and provide orders in the expected and stated time frames agreed. I have been looking in to your order and I believe you have either received your order or expected refund, if I am incorrect or there are any other outstanding issues I can help resolve for you please do not hesitate to contact us at info@hg-hydroponics.co.uk We would of course like to ensure any outstanding issues orders or refunds are corrected as promptly as possible.
Although the order arrived with you incredibly late for which again I apologise I would like to think the order arriving with you does prove we are not a scam. If there is anything I have missed or am possibly not aware of at all then please let us know.
I hope I have not further inconvenienced you replying to your review.
Thank You HG
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