Happy Gaming World Reviews 351

TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, most reviewers were somewhat happy with their experience overall. Customers generally express mixed feelings about the products and services offered. While some people are happy with the quality of the products they receive, others have concerns about the accuracy of product descriptions and the condition of items upon arrival. The overall experience with order fulfillment also varies, with some customers receiving their items promptly and as expected, while others encounter issues. However, a significant number of people were dissatisfied with the customer service and response times. Many customers report difficulties in getting timely responses to their inquiries, issues with after-sales support, and problems with receiving refunds or replacements for faulty products. These experiences often lead to frustration and a perception of unreliability.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality. Many consumers report receiving defective or... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported issues such as receiving defective... See more

Customer service

Clients share negative opinions on customer service, with many reporting unanswered calls and unhelpful or... See more

Service

Reviewers highlight ambiguous aspects of service, with many expressing significant dissatisfaction. Customers... See more

Response time

People report negative experiences with response times, expressing significant frustration. Many customers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

hello i ordered ps4 1tb with 25games on June 29th order no #147983 I am still waiting for it not delivered yet giving 3 star only for they at least they respond to my messages. Their website also show... See more

Company replied

Rated 3 out of 5 stars

Their product quality is good and trusted.Problem is that it is their delivery system and communication.After placing the order they had not replied for 15 days about the order after paying the money... See more

Company replied

Rated 4 out of 5 stars

I ordered my ffb wheel for cheaper than usual i order open box then canceled it and ordered new but still recived open box with sign of use and i payed the full amount on new one . The thing that disa... See more


Company details

  1. Electronics Wholesaler

Written by the company

Happy Gaming World is is an online store and virtual supermarket dedicated in trading new and pre-owned gaming consoles online, covering all current consoles (PS4, PS3, Xbox One, Xbox 360, PS2 and Nintendo Switch) at price never before for sure with best unbeatable price and quality guaranteed in India. HGWORLD offer you the free local pickup points available at 27 cities. HGWORLD will offer you unique experience that you can check product before paying and pay only after Receiving, Checking and Verifying the product to meet your satisfaction. Beware of scammers who ask innocent buyers to pay first because customer satisfaction is our top most priority. “Your Trust is our Success” HAPPY GAMING. THANK YOU!


Contact info

2.8

Average

TrustScore 3 out of 5

351 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely satisfying gaming experience

Extremely satisfying gaming experience. Indeed, no match. Yeh dil maange more....
Thank you very much!!

April 20, 2024
Unprompted review
Happy Gaming World logo

Reply from Happy Gaming World

Dear Narinder Khajuria,

Thank you for your wonderful words! 😊🎮 We're delighted to know that you had an extremely satisfying gaming experience with Happy Gaming World. Your excitement and enthusiasm motivate us to keep delivering the best!

Yeh dil maange more? Don’t worry—we’re always here to bring you more amazing gaming experiences! 🚀🔥

Happy Gaming! 🎮✨
- Team HGWorld

Rated 1 out of 5 stars

FRAUD COMPANY

I've given them my ps3 for repairing. its been 3yrs since then they are not replying to my calls or messages. also others you see are from their own employees.
i'm going to case against them in consumer court cause i have all the proofs.

April 1, 2024
Unprompted review
Rated 5 out of 5 stars

Very good

Very good service.

March 15, 2024
Unprompted review
Happy Gaming World logo

Reply from Happy Gaming World

Dear Sumanshu Awasthi,

Thank you for your kind words! 😊🎮 We’re glad you had a very good experience with our service. Your satisfaction is our top priority, and we look forward to serving you again!

Happy Gaming! 🚀🎮✨
- Team HGWorld

Rated 1 out of 5 stars

Please Answer this question.

Your company sells PS5 40 games bundle which include games which require internet but in the product's about section you tell not to connect to internet,but all those games require internet to play how can people play them without internet?

March 10, 2024
Unprompted review
Happy Gaming World logo

Reply from Happy Gaming World

Dear Shayan,
Thank you for asking this important question. We completely understand your curiosity, and we’re happy to explain everything with full transparency.

🔹 Let’s clarify the logic behind “Don’t connect to the internet if you want to enjoy the preloaded games”:

HGWorld’s PS5 Preloaded Console includes ₹2,00,000 worth of top-rated AAA games for just approx ₹15k. This is made possible by a special game-sharing method that legally enables us to preload premium games on multiple consoles—making it affordable for everyone in India.

✅ Why Internet Matters:
• When you connect to the internet and login or change key settings, it may interrupt this sharing method and lock or disable preloaded games.
• Hence, we strongly recommend avoiding internet unless you're ready to factory reset and use your console normally like a fresh unit.

But here’s the most important part:

👉 Accidental connection is not possible.
Your console is already set to “offline” mode, Wi-Fi is turned off, and unless you:
 1. Open Settings
 2. Manually turn on Wi-Fi
 3. Select your network
 4. Enter your password
 ...your console won’t connect on its own.

So unless a customer intentionally goes deep into settings and connects the console to Wi-Fi, the games will remain intact and playable.

✅ Offline Gaming is Fully Supported:
✔ 99% of the 40 games we preload are completely offline-compatible
✔ No downloads, no patches, no internet needed
✔ Instant gameplay out of the box

Thousands of gamers across India enjoy this offline advantage daily—and because of its popularity, we currently have a 10–15 day waiting period on this PS5 package.

So, no—you don’t need the internet to play.

And if in the future you wish to connect online, no problem! Just perform a factory reset and your console becomes a normal PS5 again—without the preloaded games, but ready for online play, digital downloads, and Blu-ray game discs.

✅ Why This Method is a Game-Changer:
📉 Instead of paying ₹2,00,000 for 40 games, you pay just approx 15k.
📦 You get 3 TB storage preloaded & ready
🔄 You can refresh your game library later through our Game Refueling Service
💡 You keep internet freedom for future use—just with one reset

✅ HGWorld’s Promise:
We are one of India’s only sellers offering such value with full clarity.
We boldly write in BOLD on every product page—“DO NOT CONNECT TO THE INTERNET IF YOU WANT TO ENJOY PRELOADED GAMES”
We share this upfront because honesty is our foundation.

📽️ Every unit is video-recorded during setup for proof & trust
📦 Warranty seals are untouched, and Blu-ray/CD gaming always works
💬 We are just a WhatsApp away if you ever need help updating the console offline or switching to internet mode.

In Conclusion:
This isn’t a scam—it’s a clever, customer-first solution to make elite gaming affordable.
Whole India is buying this, loving it, and waiting 10–15 days for it.
So Shayan bhai, thank you again for your question. We respect it, and we hope this reply clears all doubts—not just for you but for everyone reading this.

🎮 HGWorld – Trusted by Thousands | Loved for Our 101% Honesty

Rated 1 out of 5 stars

The price was not given as per the deal…

The price was not given as per the deal just for a silly cd drive 2000 rs were deducted will not recommend this site to anyone

February 14, 2024
Unprompted review
Happy Gaming World logo

Reply from Happy Gaming World

Dear Faiz Attari,

Thank you for considering HGWorld for selling your used PS3 console. We truly appreciate your feedback, as it helps us improve and serve our customers better. We'd like to address your concerns regarding the pricing discrepancy.

Highest Value Offered: Our aim is to provide the best value for our customers' devices compared to any other platform.
Quality Assurance: We only accept perfectly working devices, ensuring transparency and reliability in our transactions.
Transparent Pricing: While your PS3 was initially assessed as fully functional, upon quality check, it was found that the blue-ray player (CD drive) was not functioning. This component is essential for gaming and movie playback.

Exceptional Customer Service: Despite the faulty Blu-ray CD player, we wanted to ensure your satisfaction. As a gesture of goodwill, we made an exception by deducting only Rs. 2000 from the original offer, which was significantly less than the actual Rs. 4000 cost of CD player replacement.
Customer Cooperation: We understand the importance of customer satisfaction. Despite the PS3 not being purchased from us originally, we cooperated to find the best possible resolution, which you agreed upon.

Flexible Options: Throughout the process, we kept the option open for you that we will ship the device back to you, if the offer was not satisfactory, providing flexibility and transparency.

Commitment to Improvement: We are genuinely disappointed that our efforts did not meet your expectations. Our goal is to support and promote the gaming community while ensuring our customers' satisfaction.

We sincerely hope you reconsider your experience with us and recognize our commitment to providing fair and transparent services to our valued customers. If there's anything further we can do to assist you, please don't hesitate to reach out.
Thank you for your understanding.

Warm regards,
HGWorld Team

Rated 5 out of 5 stars

SOLD PLAYSTATION3

I just sold Playstation 3 to happy gaming world . The whole process was smooth and the support staff was connected with me during the whole process starting from the evaluation of the product , to the delivery of product to them till the final receipt of amount from them

February 2, 2024
Unprompted review
Happy Gaming World logo

Reply from Happy Gaming World

Dear Consumer,

Thank you for trusting Happy Gaming World with your PlayStation 3 sale! 😊🎮 We’re glad to hear that the entire process—from product evaluation to payment—was smooth and hassle-free. Ensuring a transparent and seamless experience for our sellers is our top priority.

We truly appreciate your support and look forward to serving you again in the future! 🚀

Happy Gaming! 🎮✨
- Team HGWorld

Rated 5 out of 5 stars

Games at its best

Games at its best ! Good choice and options available

January 14, 2024
Unprompted review
Happy Gaming World logo

Reply from Happy Gaming World

Dear Syed Khadri,

Thank you for your wonderful feedback! 😊🎮 We’re thrilled to know that you found great choices and options in our collection. Our goal is to provide the best gaming experience with a wide range of options for every gamer!

Looking forward to serving you again soon. Happy Gaming! 🚀🎮

- Team HGWorld

Rated 5 out of 5 stars

Happy game is best gaming site

January 1, 2024
Unprompted review
Happy Gaming World logo

Reply from Happy Gaming World

Dear Mohit Gupta,

Thank you for your kind words! 😊🎮 We’re delighted to hear that you consider Happy Gaming World the best gaming site. Your support motivates us to keep delivering the best gaming products and services.

Looking forward to serving you again soon! Keep gaming and stay awesome! 🔥🎮

- Team HGWorld

Rated 5 out of 5 stars

Best place to buy console game.

January 12, 2024
Unprompted review
Happy Gaming World logo

Reply from Happy Gaming World

Dear Raj Rao,

Thank you for your amazing feedback! 😊🎮 We’re thrilled to hear that you consider Happy Gaming World the best place to buy console games. Your trust and support mean everything to us!

Enjoy your gaming, and we look forward to serving you again soon! 🚀🔥

- Team HGWorld

Rated 5 out of 5 stars

Got a Quest 3 512 GB delivered in just…

Got a Quest 3 512 GB delivered in just 2 days. Best prices I could find online in India for a 512 gb variant were on HGworld.

January 6, 2024
Unprompted review
Happy Gaming World logo

Reply from Happy Gaming World

Dear Gurasis Anand,

Thank you for your amazing feedback! 🚀🎮 We’re delighted to know that you received your Meta Quest 3 (512GB) in just 2 days and found the best prices with us. We always strive to provide fast delivery, unbeatable prices, and top-notch service for our gaming community.

Enjoy your VR adventures, and we look forward to serving you again! 😊

- Team HGWorld

Rated 1 out of 5 stars

Post Sales Service is extremely PAINFUL

Bought a PS5 controller from HG World. After 3 months the controller started drifting left. As the controller was within Warranty period, I contacted HG world Service guy. Couriered the Controller to HG World on 19th October, 23 for replacement. Yesterday was 5th November. I was supposed to receive it by yesterday but still not got it. Now the Service person from HG World says that I will get it by 25th November. That too they are not sure. Does it take 30 days to replace a controller? Facing worst service here. It's easy to purchase but if your product malfunctions, please be ready for the world of pain to get things serviced from HG World.

November 6, 2023
Unprompted review
Rated 5 out of 5 stars

Best place to buy consoles without any…

Best place to buy consoles without any hesitation. Totally trust worthy people as well as products .staff is amazing and helpful. Roop ohja and Ankit Agarwal made my experience a great one through their efforts . I had purchased a renew ps4 standard and the product was exact what I was lookin for. Thank you Happy Gaming World for your kind services.

November 2, 2023
Unprompted review
Happy Gaming World logo

Reply from Happy Gaming World

Dear Daivik Shidhaye,

Thank you for your kind words and trust in Happy Gaming World! 😊🎮 We’re thrilled to know that your renewed PS4 Standard met your expectations perfectly. Our team, including Roop Ojha & Ankit Agarwal, always goes the extra mile to ensure a smooth and satisfying experience for our customers.

We appreciate your support and look forward to serving you again! Enjoy your gaming adventures! 🚀🔥

- Team HGWorld

Rated 5 out of 5 stars

PS4 - Brand new

I bought a brand new PS4 with 16 preloaded games from HG World last year, and I was very happy with the service. They offer a great 'check and buy' option, where we can order the console by just paying 500rs, and the rest can be paid on delivery. I even bought one pre-owned console, and it was excellent. Moreover, they provide extended warranty services at a minimal cost, which is like the cherry on the cake.

July 26, 2022
Unprompted review
Happy Gaming World logo

Reply from Happy Gaming World

Dear Shaikh Mearaj,

Thank you for your continued trust and support! 😊🎮 We're delighted to know that both your brand-new PS4 and pre-owned console from HGWorld provided an excellent experience.

Our ‘Check and Buy’ option is designed to give customers complete confidence before making a purchase, and we’re glad you found it helpful. We also appreciate your recognition of our extended warranty services, as we always aim to provide maximum value and assurance to our customers.

Enjoy your gaming sessions, and we look forward to serving you again soon! 🚀🔥

- Team HGWorld

Rated 5 out of 5 stars

Genuine website, genuine products

I have recently bought one Nintendo Switch OLED from HGW.

1. Product was genuine.
2. Delivery was swift.
3. Brand new product with all genuine accesories.
4. Shipped th sqm day of purchase.
5. Owner Ankit's behaviour was great and comforting.
6. Price was also cheapest in the online market.
7. Over all extremely happy with the purchase.

One suggestion: Please discuss with the courier partner for improving courier Handling. As the box was damaged at a corner rest inside products were absolutely fine.

June 12, 2023
Unprompted review
Happy Gaming World logo

Reply from Happy Gaming World

Dear Subhajit Ghosh,

Thank you for your detailed and positive feedback! 😊🎮 We are thrilled to hear that you had a great experience with your Nintendo Switch OLED purchase from HGWorld. Your appreciation for our genuine products, swift delivery, best pricing, and customer-friendly approach means a lot to us!

Regarding your suggestion about courier handling, we truly value your input. While we ensure secure packaging, we understand that sometimes third-party courier handling can be improved. We will actively discuss this with our logistics partners to enhance the shipping experience further.

Your trust and satisfaction are our top priorities! 🚀🔥 Looking forward to serving you again.

- Team HGWorld

Rated 5 out of 5 stars

Very safe website

Very safe website, I booked my ps vr 2 at 6pm and I got the product delivered to me the next day 11:30am. It was cash on delivery. For 1 day delivery I had to pay extra Rs 500. But totally worth it. They waited till i checked the product and only then I paid. At start I was nervous, but totally a trust worthy experience.
Do shop with HG , they have extra ordinary customer service and trusted website.

June 10, 2023
Unprompted review
Happy Gaming World logo

Reply from Happy Gaming World

Dear Trio Excellence,

We truly appreciate your amazing feedback and are delighted to hear about your trustworthy and smooth experience with HGWorld! 😊🎮

Delivering your PS VR 2 within just a day with cash on delivery was our pleasure! Our priority is always customer trust and satisfaction, which is why we offer the Check & Buy service—so you can verify your product before making the payment.

Your words motivate us to continue providing extraordinary service and lightning-fast deliveries! 🚀 Thank you for trusting HGWorld, and we look forward to serving you again soon.

- Team HGWorld

Rated 5 out of 5 stars

best site for buying gaming console

I ordered steam deck i got it there is cash on delivery that's a good option it's a trustable website

April 5, 2023
Unprompted review
Happy Gaming World logo

Reply from Happy Gaming World

Dear Basil Zaman,

Thank you so much for your kind words and trust in HGWorld! 😊🎮 We’re glad to hear that you had a smooth experience while ordering your Steam Deck and that our Cash on Delivery option made your purchase even more convenient.

Customer trust and satisfaction are our top priorities, and we always strive to provide a safe, reliable, and hassle-free shopping experience. 🚀

Happy Gaming! Looking forward to serving you again soon.

- Team HGWorld

Rated 5 out of 5 stars

Great assistance received from the team…

Great assistance received from the team and they've fulfilled my requests upto my satisfaction. Have already referred my friends to you guys and look forward for more purchases.

March 13, 2023
Unprompted review
Happy Gaming World logo

Reply from Happy Gaming World

Dear Jaikishan Vaishnav,

Thank you for your amazing feedback! 😊🎮 We’re thrilled to know that our team could fulfill your requests to your satisfaction. Your trust and referrals mean the world to us! 🚀

Looking forward to serving you and your friends with the best gaming products & support in the future. Happy Gaming! 🎮🔥

- Team HGWorld

Rated 5 out of 5 stars

Amazing experience buying a ps5 from…

Amazing experience buying a ps5 from Happy Gaming World

March 29, 2023
Unprompted review
Happy Gaming World logo

Reply from Happy Gaming World

Dear Gamer Vlogger,

Thank you for sharing your amazing experience with us! 🎮✨ We’re delighted to know that your PS5 purchase from Happy Gaming World was smooth and satisfying. 🚀

Enjoy your gaming adventures, and we look forward to serving you again! Happy Gaming! 🎮🔥

- Team HGWorld

Rated 5 out of 5 stars

I wanted to gift a ps5 for my brother…

I wanted to gift a ps5 for my brother and only place I found where PS5 was available and the price was the the market price the first thing came to my mind was i is definitely a scam but was an emergency so I contacted happy gaming world and was i bit worried but after a week or so of me eating the head of the them a got the ps5
I would like to thanks happy gaming world for delivery ps5 to me and for tolerating me and my anxiety.

Ps:- my brother got bored with ps5 now he want a ps5 pro when it releases I hope hgw will have that in stock as well .

February 26, 2023
Unprompted review
Happy Gaming World logo

Reply from Happy Gaming World

Dear Manas Kedia,

Thank you for trusting Happy Gaming World for such a special gift! 🎁🎮 We totally understand the excitement (and anxiety 😅) that comes with ordering a PS5, and we appreciate your patience throughout the process. Your satisfaction means everything to us!

We’ll definitely be ready when the PS5 Pro drops, so stay tuned! 🚀🔥 Looking forward to serving you again.

Happy Gaming! 🎮🎉
- Team HGWorld

Rated 5 out of 5 stars

Completely genuine and best delivery experience.

I bought PS5 with 32 games package, I got it on time and Ankit was there to help with any queries. Best experience and I'm now a happy customer. Just wish i had found this site sooner.

March 24, 2023
Unprompted review
Happy Gaming World logo

Reply from Happy Gaming World

Dear LUFFY APEX,

We’re thrilled to hear about your amazing experience with us! 🚀🎮 Your trust in Happy Gaming World means everything, and we’re glad that Ankit could assist you with all your queries.

Enjoy your PS5 with 32 games—it’s a powerhouse of entertainment! 🔥 We, too, wish you had found us sooner, but hey, better late than never! 😃

Looking forward to serving you again. Happy Gaming! 🎮✨

- Team HGWorld

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look