H Hogarth  Reviews 

26
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Lovely helpful staff who spent time helping me choose pieces and advising me which items matched my request. I felt under no pressure to make any purchase. Being a small family business made the exp... See more

Company replied

Rated 5 out of 5 stars

Ann just give me an amazing service, she listened to me and gave options with that n mind, she was kind and patient… 100% recommend the store and if you can ask for her, it’s a mega plus Thanks

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Rated 3 out of 5 stars

I was disappointed with the service. Took my wedding ring to be resized. I was not offered a receipt for it and was told 'we have been here 100 years and we don't give receipts'. I left the ring but n... See more

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Rated 5 out of 5 stars

We’ve shopped at H Hogarth’s for many years and will continue to do so. Their service is without equal, simply wonderful. Staff are extremely courteous, warm and friendly. Their knowledge and abil... See more

Company replied

Company details

  1. Jeweler

Written by the company

H Hogarth are a fourth generation independent family jewellers established in 1879, specialising in diamond and wedding rings. Fine jewellery, silver jewellery, branded jewellery, watches, repairs and alterations.


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4.7

Excellent

TrustScore 4.5 out of 5

26 reviews

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4.7

All reviews

(26)

3 reviews in the last 12 months

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Rated 3 out of 5 stars

I was disappointed with the service

I was disappointed with the service. Took my wedding ring to be resized. I was not offered a receipt for it and was told 'we have been here 100 years and we don't give receipts'. I left the ring but next day went back as I wasn't happy about that. The same member of staff again said about the 100 years. So I said I was anxious leaving it with no receipt and decided to take the ring back. A different member of staff said she could give me a repair receipt, which I accepted. Even if a firm has been open 100 years there is always room for human error. Things can get lost or stolen , as I well know.. This ring had been my husband's grandmothers and was itself over 100 years old. Also a couple of years ago we were burgled and I lost all of my jewellery apart from the wedding ring. When I collected the ring I asked whether they could tell from the hallmarks how old it was. Everyone seemed busy and not very helpful, I was told the guide book was upstairs so I would have to leave it, which I didnt want to do. To have been very good service, one of the three members of staff might have gone upstairs to get the book and brought it down. It was early morning and no one else in the shop. Defintiely put me off going there for my new watch. I went there in the first place as it is a local and well established firm. But not friendly and helpful enough, felt rather 'snobby and judgemental' to be honest, disappointing.

November 30, 2023
Unprompted review
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Reply from H Hogarth

Hi Jan,
Thank you for taking the time to leave us a review. We don’t give receipts for items left with us, it’s something we have never done and works well for us so it isn’t something we feel we have needed to change. When repairs are left with us they are logged multiple times and kept in our safe. We know jewellery is very precious and often sentimental to our customers so take pride in taking exceptional care of items left with us. We didn’t offer a receipt in the first instance as this isn’t our policy but are happy to do so for customers who are still unsure.

I am very sorry that we didn’t offer to look at the hallmark and date the ring for you, this should have been done when you asked. It’s disappointing to hear how you felt as this in no way the way we like to may anyone who walks through our door feel. Please accept our sincere apologies.

Kind Regards,
Laura

Rated 5 out of 5 stars

Best in the Lakes!

We travelled from Liverpool to the Lakes in search of the perfect wedding rings and we couldn’t have asked for a better place to find them than H. Hogarth.
We called in advance to ask what was in stock and as soon as we arrived, the staff knew exactly who we were and why we were there.
We were lucky enough to discuss our rings with the wonderful Graham, who provided the most phenomenal experience from start to finish.
Thank you so much for the VIP treatment, extensive knowledge and beautiful rings
Hannah & Neil

October 29, 2022
Unprompted review
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Reply from H Hogarth

Hi Hannah & Neil,

Thank you so much for taking the time to leave us such a lovely review.

We are so pleased you enjoyed the experience and found your perfect rings.

Thank you again,
Graeme & everyone at Hogarth's

Rated 5 out of 5 stars

Cumbria’s Number One Jewellers

I love this family jewellers! A warm welcome is always guaranteed and all the staff are so friendly and knowledgeable. Whether you’re choosing a small present or something very precious, you can be assured of a professional service from the team at Hogarth’s.

The care and attention to detail in this family owned jewellers makes them the number one choice in Cumbria. Shopping here is always an absolute pleasure, why would you go anywhere else?!

March 27, 2021
Unprompted review
Rated 5 out of 5 stars

This is the highest quality jewellers…

This is the highest quality jewellers in the area with excellent service, fantastic staff and high quality stock of jewellery.

March 13, 2021
Unprompted review
H Hogarth  logo

Reply from H Hogarth

Thank you very much for taking the time to write us a review Richard, its very much appreciated.

Rated 5 out of 5 stars

Superb service, from people you can trust.

After shopping at Hogarths for many years, for various presents replacement of batteries in my watch and repairs to existing jewellery, I fully recommend their services, the staff are obviously trained to a very high standard, And they have many years experience amongst them all, with it being a family business you get that extra care and attention.

March 13, 2021
Unprompted review
H Hogarth  logo

Reply from H Hogarth

Thank you Adrian for taking the time to write us a review. We really appreciate it. We look forward to welcoming you in the shop again soon.

Rated 5 out of 5 stars

The staff at Hogarths are wonderful

The staff at Hogarths are wonderful. From the moment you walk in you’re made to feel welcome and comfortable. The whole buying experience is exceptional.

March 12, 2021
Unprompted review
H Hogarth  logo

Reply from H Hogarth

Thank you so much for your lovely review Bethany, we will look forward to welcoming you in the shop again soon.

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