Products are well made and look lovely now I've eventually fitted them. The unpacking instructions could be a little clearer because to get the handles off the package you need an Allen key.
Company replied
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Review summary
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What people talk about most
Based on these reviews
Easy to order. Good comms. Prompt delivery. Very competitive and nice quality product. Product is simply a satin nickel interior door (looks mint) which was the nearest l could find to match the old... See more
Company replied
Suffolk Gate Latch sold for £7.98; this is an absolute bargain for an item of superb quality. I ordered 6 but one was missing on delivery; company agreed to replace right away. So I strongly recomme... See more
Company replied
Ordered 6 x door handles - Edwardian fluted door knob, natural wood and antique brass. Arrived quickly and of very good quality. Look lovely in my late Victorian house. Finish the doors off well.
Company replied
Company details
- Hardware Store
- Do-it-Yourself Shop
- Door Shop
- Hardware Accessories Store
- Home Improvement Store
- Interior Door
About Hiatt Hardware (UK) Limited
Written by the company
At Hiatt Hardware, we are experts in door hardware manufacturing.
We supply a wide range of top-quality Door Handles, Locks, Latches, Cabinet Knobs, Cabinet Handles and more, all at competitive prices.
With all of our products available through a Next Working Day delivery service, when ordered before 3 pm, you will receive your hardware in no time at all. Even better, if your order is over £75, then your delivery is FREE!
Submit your feedback today to help us continue to deliver a quality shopping experience with excellent customer service.
Contact info
106 Elkington Street, B6 4SL, Birmingham, United Kingdom
- 0800 0590 950
- websales@hiatt-hardware.com
- hiatt-hardware.com
4.7
Excellent
13K reviews
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Very happy with my ironmongery and the…
Very happy with my ironmongery and the price was total value money. Quick delivery, will definitely use again and recommend 👍🏻
April 7, 2026
Reply from Hiatt Hardware (UK) Limited
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Items arrived completley different to…
Items arrived completley different to images online
April 7, 2026
Reply from Hiatt Hardware (UK) Limited
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Hiatt Hardware (UK) Limited
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Impressed
Easy ordering process, products arrived on time and well packaged - very happy with them
April 7, 2026
Reply from Hiatt Hardware (UK) Limited
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Items missing
Package arrived slightly bent, and the pieces were all loose in the box, One of the 3 drill was not present.
April 7, 2026
Reply from Hiatt Hardware (UK) Limited
We’re really sorry to hear about your experience — that’s certainly not how your order should have arrived.
We’re arranging to send you a replacement free of charge right away to make things right. You’ll receive confirmation and tracking details shortly.
Thank you for bringing this to our attention, and we appreciate your patience while we resolve this for you.
Read for colour description
Happy with supplier - no problems. Product review; happy with these door knobs for the price. I have a more expensive beehive knob in the house, which is better quality, but these are a good economical alternative. The antique brass colour is much darker than the first picture. they are more like the ones with the dark background (black tones)
April 15, 2026
Unprompted review
Reply from Hiatt Hardware (UK) Limited
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
I bought handles from Hiatt Hardware…
I bought handles from Hiatt Hardware last year when I moved into my new house. They were the wrong size and I was told I need to pay and organise return shipping. However, I became unwell and needed an operation so didn’t organise this in time. When I contacted them afterwards they said there nothing they could do, that this was there policy. So now I have 15 handles and locks in my garage that I can’t use, and I’m £300 out of pocket.
January 30, 2025
Unprompted review
Reply from Hiatt Hardware (UK) Limited
Thanks for your feedback, and we’re really sorry to hear about your situation.
While our returns policy does include specific timeframes, we do on occasion accept returns outside of this window at our discretion. We understand that unexpected circumstances can arise, and we’d like the opportunity to review your case more closely.
We have reached out to request some additional information regarding your order so that we can look into this in greater detail and see how we may be able to assist further.
We appreciate your patience and hope to resolve this for you as soon as possible.
Quality of product is very good
Quality of product is very good, delivery was also superb, will definitely be buying from here again
March 27, 2026
Reply from Hiatt Hardware (UK) Limited
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Hiatt Hardware (UK) Limited
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Excellent service and products
Absolutely love my brushed brass sockets and light switches. An order went missing & they resent it immediately. Excellent customer service. Gorgeous products.
April 2, 2026
Reply from Hiatt Hardware (UK) Limited
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Hiatt Hardware (UK) Limited
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Superior quality hinges
fast speedy delivery, excellent quality door hinges, far superior to those supplied by or available in stores am glad I chose Hiatt hinges to hang my heavy oak doors, 1st time I've used Hiatt but I doubt it'll be my last. You really can't go wrong highly recommended.
April 1, 2026
Reply from Hiatt Hardware (UK) Limited
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Hiatt Hardware (UK) Limited
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Hiatt Hardware (UK) Limited
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Good range of quality fitments
Good range of quality fitments. Speedy delivery and good prices.
March 31, 2026
Reply from Hiatt Hardware (UK) Limited
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Hiatt Hardware (UK) Limited
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Hiatt Hardware (UK) Limited
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Hiatt Hardware (UK) Limited
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
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