I had the pleasure of speaking with Chrys Castro this morning, as she was helping me roll over my 401k into a Roth IRA. She was incredibly kind and attentive. I'm not usually one to write reviews, but... See more
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Review summary
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Reviews shaping this summary
I was shocked at how simple this was. I'd never done a rollover before and was a little uneasy about how my funds would transfer but it all turned out to be smooth and exactly as explained. The only t... See more
I've rolled over several 401Ks into my IRA over the years and this process was by far the easiest and smoothest. No phone calls, no document uploads, just easy. Everything being done over email and te... See more
I was looking for my old 401k rollover transfer to Robinhood and I got some good offer from Robinhood which has done smooth transfer using Capitalize. Overall, I am satisfied with Robinhood and Capita... See more
Company details
About Capitalize
Written by the company
Don't leave your old 401(k) in the dust.
We find, consolidate, and roll over your retirement savings into one account — for free.
We help people find and consolidate their old retirement accounts, like 401(k)s. Through Capitalize, you can:
- Transfer your 401(k) assets from previous jobs into a new or existing IRA
- Get matched with an IRA from leading providers like Fidelity, Betterment, SoFi, and others based on your preferences
- Let us do all the hard work, for free. Rollovers can be a pain. We’re experts on retirement accounts and offer unbiased help. We’ll coordinate with your old 401k provider to process the transfer, for free.
Rolling your old 401(k)s over into an IRA allows you to invest your money however you want rather than letting it sit in an old employer-sponsored plan!
Contact info
156 5th Avenue, 10010, New York, United States
- contact@hicapitalize.com
- hicapitalize.com
4.6
Excellent
4K reviews
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Only Received Help After Filing a BBB Complaint
My first rollover through Capitalize went smoothly, but my second rollover was a disaster.
One of my 401(k) rollovers stalled for months because I never received the required envelope to complete the process. During that time, I spent hours trying to contact support by phone and email. Calls repeatedly went to voicemail, messages were not returned, and emails went unanswered.
The most frustrating part is that I was only able to reach someone after I submitted a BBB complaint. Once that happened, I received a text saying an envelope had been sent. There was no apology, no acknowledgment of the months of delay, and no discussion of the financial opportunity cost caused by the funds being stuck in limbo.
These are retirement funds, and delays like this matter. While Capitalize may work well when everything goes smoothly, my experience was that if something goes wrong, customer support and accountability were extremely lacking.
May 19, 2026
Reply from Capitalize
Hi Scott, thanks for reaching out with your feedback. We're sorry for the experience you had. At Capitalize, we make the rollover process easy for our customers, and we're disappointed that your experience wasn't in line with the norm here and our high bar. Thank you again for the honest feedback; our customer service experience team will reach out to you directly to discuss the questions and issues you've had.
Very fast and smooth process
Very fast and smooth process. They were very communicative and helpful. Will use them again.
April 19, 2026
Unprompted review
Exceptional Customer Service
The customer service was exceptional! Prompt, friendly, and capable. Capitalize helped me rollover a relatively small amount of money from an obscure retirement fund to my traditional IRA. Despite it being a small amount, they helped me with all parts of the process and made it so much easier for me to deal with!
May 1, 2026
Unprompted review
I still don’t see my deposits it’s been…
I still don’t see my deposits it’s been over 10’days
May 16, 2026
Reply from Capitalize
Hi Max -- thanks for reaching out with your feedback. We’re really sorry for the experience you had. At Capitalize, we make the rollover process easy for our customers, and we’re disappointed that your experience wasn’t in line with the norm here and our high bar.
We’ve reflected your feedback in our internal processes as we’re constantly looking to provide a better, more streamlined experience to our users.
Thanks again for the honest feedback-- our Customer Experience team will reach out to you directly to discuss the questions you have regarding your 401(k).
Very easy process
The process was very straight forward and easy to complete on my own. It did take a few business days but that is absolutely understandable. I liked receiving consistent updates and the process moved along.
May 15, 2026
Unprompted review
David and Ralph is very helpful and…
David and Ralph is very helpful and made the experience seamless
April 22, 2026
Unprompted review
Reply from Capitalize
Hi Leo,
Thank you so much for taking the time to share your feedback. At Capitalize, our goal is to make the rollover process easier for our customers. Thanks again for the honest feedback, we really appreciate the review.
Best,
Smooth and easy.
May 14, 2026
It was quick and easy.
May 14, 2026
Capitalize made the process SO easy
Capitalize made the process SO easy! In the past, I had to call one bank, print out the documents, scan and email them back . This time with Capitalize the effort on my end was minimal. I loved the experience & that you can schedule calls in advance.
May 14, 2026
the company updated me through every…
the company updated me through every step and kept me abreast of everything. they are diligent and stay ahead of the next step. it was a pleasure to be guided by them.
May 1, 2026
Unprompted review
The process to roll over my old…
The process to roll over my old accounts were made so easy thanks to capitalize. Highly recommended
May 14, 2026
Unprompted review
Very clear and streamlined process
Very clear and streamlined process, no snags or anything, super helpful!
May 6, 2026
Unprompted review
Derrick helped me rollover smoothly…
Derrick helped me rollover smoothly from my previous 401k to current human interest account. Everything was prefect and quick.
Appreciate the team
May 4, 2026
Unprompted review
The whole process was very seamless and…
The whole process was very seamless and transferred occurred without any problems. I also received emails about the progress. Overall a very good experience.
May 12, 2026
Unprompted review
Great customer service and follow up
Great customer service and follow up. Excellent guidance from cust serv representatives.
May 6, 2026
Unprompted review
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