I had the pleasure of speaking with Chrys Castro this morning, as she was helping me roll over my 401k into a Roth IRA. She was incredibly kind and attentive. I'm not usually one to write reviews, but... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was shocked at how simple this was. I'd never done a rollover before and was a little uneasy about how my funds would transfer but it all turned out to be smooth and exactly as explained. The only t... See more
I've rolled over several 401Ks into my IRA over the years and this process was by far the easiest and smoothest. No phone calls, no document uploads, just easy. Everything being done over email and te... See more
I was looking for my old 401k rollover transfer to Robinhood and I got some good offer from Robinhood which has done smooth transfer using Capitalize. Overall, I am satisfied with Robinhood and Capita... See more
Company details
About Capitalize
Written by the company
Don't leave your old 401(k) in the dust.
We find, consolidate, and roll over your retirement savings into one account — for free.
We help people find and consolidate their old retirement accounts, like 401(k)s. Through Capitalize, you can:
- Transfer your 401(k) assets from previous jobs into a new or existing IRA
- Get matched with an IRA from leading providers like Fidelity, Betterment, SoFi, and others based on your preferences
- Let us do all the hard work, for free. Rollovers can be a pain. We’re experts on retirement accounts and offer unbiased help. We’ll coordinate with your old 401k provider to process the transfer, for free.
Rolling your old 401(k)s over into an IRA allows you to invest your money however you want rather than letting it sit in an old employer-sponsored plan!
Contact info
156 5th Avenue, 10010, New York, United States
- contact@hicapitalize.com
- hicapitalize.com
4.6
Excellent
4K reviews
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401k rollover Incompetence
Setup a 401k rollover and had a scheduled call setup a month in advance and received several reminders for me to confirm the rollover call and no one called and then over an hour after the confirmed call was not received I got a survey about the call that never happened and after calling customer several times finally got a callback and then the person who called could not help me or connect me to someone who could.
May 11, 2026
Unprompted review
Smooth experience
Worked with a prompt and professional representative that made it an easy process to complete.
April 28, 2026
Unprompted review
The representative was very knowledgeable.
The representative was very knowledgeable and thoroughly answered all my questions. Capitalize kept me informed via email through the whole transition process. Thank you for your assistance with my rollover. I would definitely use this service again and recommend it.
May 7, 2026
Unprompted review
Great experience
Great experience, amazing customer service with great knowledge. Rolling my 401K over was pretty easy.
May 5, 2026
trusted roll over
Victor Aguilar as a middle man to make sure the 401K roll over transaction won't make any mistake. Since this comfortable transaction, I am willing to do next rover over through Capitalize, soon.
April 20, 2026
Unprompted review
5 Stars Service
Capitalize provided excellent assistance in rolling over several dispersed small 401K’s. Within a couple of hours, everything was sorted out. Capitalize made it very easy for me. I could not be happier.
May 2, 2026
Capitalize does the legwork for you
I appreciate that you digitally did as much of the transaction as possible. Dealing with Inspira was horrible. Constantly put on hold then disconnected. Inspiria financial is stuck in the past. Thank you for dealing with Inspiria, as I had lost patience with them.
May 3, 2026
Awesome service!
They were super communicative, had very clear instructions, and kept me updated along the way. Thank you!
May 3, 2026
Simple and easy
Easy, streamlined process. Good follow-up and helpful updates along the way.
May 3, 2026
The rollover was seemless.
May 1, 2026
Unprompted review
The staff was very helpful getting my…
The staff was very helpful getting my rollover done fast and easy
May 3, 2026
Unprompted review
I still dont have my money transferred…
I still dont have my money transferred it was lost. And now its been 2 weeks of support working on it.
May 1, 2026
Merrill 401k transfer to Traditional IRA
The actions completed were easy to follow and the agent assisted in completion and continued to monitor the transaction through to the end deposit
April 23, 2026
Derrick North did a great job…
Derrick North did a great job explaining the process and instilling confidence. It was easy to do the transfer of funds from Fidelity to Facet! Thank you!
April 29, 2026
May use AI-assist with repliesRead more
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My experience was terrible!
My experience was terrible. I was scheduled to have a call with a representative but it was canceled. I was never informed of the process. I received my rollover check without direction on next steps, which I had to contact SoFi to get. Then a few days later I received a package with the pre-paid envelope. Which was too late because two days earlier I sent the check via FedEx. The was assuming the rollover funds would've been sent directly and didn't understand why they wrecked sent to me and I had too forward to the clearing company. Overall it was confusing and not presented to me and a terrible process
April 28, 2026
Unprompted review
Reply from Capitalize
Hi Will,
Thank you so much for taking the time to share your feedback. At Capitalize, our goal is to make the rollover process easier for our customers. We're sorry your experience didn't meet our high bar.We’re working on reflecting your feedback in our internal processes as we’re constantly looking to provide a better and useful experience for our users. Thanks again for the honest feedback, we really appreciate the review.
Best,
process has been quick and easy so far!
process has been quick and easy so far! i’m very happy with the exceptional service that i received today
April 30, 2026
Unprompted review
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