Hifigo Reviews 369

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service, highlighting the helpfulness and responsiveness of the support team in addressing inquiries and resolving issues. Many people appreciate the competitive pricing and the wide selection of products available, often finding items at the lowest prices online. The delivery service is consistently described as fast and reliable, with many customers receiving their orders quickly and in perfect condition, even for international shipments. Reviewers also commend the careful packaging, ensuring products arrive undamaged. However, some customers reported issues with delayed shipping and unexpected tariff fees, and a few were dissatisfied with the quality of certain products, specifically mentioning cables that did not meet expectations.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the wide selection of hi-fi gear,... See more

Delivery service

People report positive experiences with delivery service. Many consumers praise the fast shipping times, with... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, quick responses,... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the smooth ordering process, competitive... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the competitive and low prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am pleased to share my satisfaction with Hifigo’s customer service. I returned a faulty IEM, but unfortunately, my shipment got lost in China. Despite this, Nelson and his team still sent me a repla... See more

Rated 5 out of 5 stars

I already made several purchases at Hifigo and every time I had excellent experience and found the lowest price in the whole internet. They have all the best Asian hifi brands, everything on stock and... See more

Rated 5 out of 5 stars

Sent my iem out for repair. While the whole process took about a month (understandably so), the customer support representative kept me updated all the way through. They are active, respond fast, are... See more

Rated 5 out of 5 stars

I received the Kefine Klean IEM as a gift from my friend who ordered it from HiFiGo webiste, and I never thought I’d have such a wonderful experience! The delivery was super fast. It arrived within... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

369 reviews

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Replied to 57% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

My new first stop for audio gear

I've been ordering my audio gear from various online retailers for a while. Recently, I started ordering from HiFiGo and due to their competitive pricing, rewards system, and exclusives I now find myself checking here for an item I'm looking for before going elsewhere.

December 6, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent contact

My contacts with Hifigo have been excellent so far.
Their selection of products is excellent and I like very much the ones I purchased that they sell on their website.

December 12, 2022
Unprompted review
Rated 5 out of 5 stars

A great site for audiophiles.

A great site for audiophiles.
I liked it very much because I could buy various headphones and amplifiers quickly.
Even with regular shipping, you can rest assured that the product will arrive relatively quickly.

December 6, 2022
Unprompted review
Rated 5 out of 5 stars

DUNU x Z レビュー SA6 Ultra

It took about 3 weeks, but it arrived safely
I think that iem would have been perfect if the bass and imaging could be adjusted a little more.
The atmosphere of instruments and vocals was very good.
Regarding accessories, many earpieces are included in the package, and I am personally satisfied with them, and the faceplate is also beautiful.
I will be exclusive to this iem for a while.
Thank you very much.

Postscript I was surprised when I tried it with 4.4mm and normal Sednaear.
The bass became tighter, and the vocals became clearer, thicker, and more airy.
This is really worth it.

October 26, 2022
Unprompted review
Rated 2 out of 5 stars

I purchased a newly released product…

I purchased a newly released product from Hifigo. Delivery was slow (almost 1 month) but that's expected with Chinese products. In general, and therefore not only a Hifigo issue, return policies are essentially useless. So, my rule of thumb, if you buy from 3rd party resellers, you do so at your 100% risk. (For e.g., I'll never buy from Linsoul again with their ridiculous 7 day return policy & horrible customer service.) The Hifigo item was a new well anticipated product that unfortunately was a very poor quality. The sound quality was terrible. (I had better AM transistor radio 1 earpiece sound 55 years ago.) Due to Hifigo's return policy, an open IEM cannot be returned. So, $170.00 down the drain. So bear in mind, if you buy gear from any 3rd party, you're gambling on if you like the product great. If not, are you willing to lose that amount of money?

August 30, 2022
Unprompted review
Rated 5 out of 5 stars

I purchased my second pair of Dunu iem's from HiFiGo

HiFiGo recently supplied me with a pair of Dunu Zen iem's within 10 days - from the date of online purchase to postal arrival here in The UK. The company's service is exemplary, and the Dunu Zen iem's are excellent too!

I got in a muddle over ordering some other products and HiFiGo's customer service immediately voided the order as requested and refunded the amount paid to my PayPal account.

I have no hesitation in Highly Recommending HiFiGo as an online retail store.

September 10, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended for Chi-Fi and audio products!

I have now purchased several items from Hifigo.com and can recommend them wholeheartedly.
Aside from having unbeatable prices on a lot of Audio products especially Chi-Fi IEMs, DACs, Amps, they ship very promptly, have excellent customer service, and even run a pretty cool Youtube channel!
Overall highly recommended if you are looking for a reliable reseller of top brand audio products.

September 15, 2022
Unprompted review
Rated 5 out of 5 stars

Bought Yanyin Moonlight

Bought Yanyin Moonlight from them and it arrived quickly to Canada in perfect condition. I really love how balanced everything sounds on them and you can easily EQ them to different sounds and they still sound good. The customer service was very helpful when I had a question about my order.

August 26, 2022
Unprompted review
Rated 5 out of 5 stars

Surprise good experience.

is been happy purchasing the Z12 Limited Edition iem exclusive from HIFIGO, with the free delivery to Malaysia is extra bonus. but hope can shorten the duration of delivering. also the question response is fast from Hifigo chat. what a good experience shopping on Hifigo.

Chong.

August 12, 2022
Unprompted review
Rated 5 out of 5 stars

Great place!!

Never heard of Hifigo before this order, but I wouldn’t hesitate to order from them again. My item arrived to Canada fast, in about 10 days from when when I ordered. Good tracking info as well, great job!!!

August 7, 2022
Unprompted review
Rated 5 out of 5 stars

Great company it's the first time I…

Great company it's the first time I have brought from them, I was looking for headphone DAC, and they come up, and the price was great for the item I was looking for, so I got them and some other items and I got my order a week just can't knock them I will buy from them again.

July 15, 2022
Unprompted review
Rated 5 out of 5 stars

Wide range of products

Wide range of products, knowledgeable staff and best price. Their delivery time is also quick. And to top up, they offer reward points for every 1$ spent, which has no expiry and can be redeemed for coupons.

July 1, 2022
Unprompted review
Rated 5 out of 5 stars

I ordered the LT-LT3 OTG cable to…

I ordered the LT-LT3 OTG cable to connect my IPhone 11 to my Chord MoJo 2 rather than use the Apple Camera adapter. Al in all, a superbly made quality cable that fits even better than the USB C cable I normally use. Perfect length as well. Fast postage by FedEx. I would personally recommend this product for anybody looking for a little bit more quality and robustness when considering portable Audio.

June 24, 2022
Unprompted review

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