I had a truly excellent experience purchasing from Donkeye. From the very beginning, their communication was fast, clear, and professional. They responded to all of my questions quickly and pa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I had a truly excellent experience purchasing from Donkeye. From the very beginning, their communication was fast, clear, and professional. They responded to all of my questions quickly and pa... See more
Company replied
I was a little nervous ordering from overseas, as I could easily be scammed and have no recourse, but Hiframe maintained good communication and my frames showed up with zero issue AND a way better pri... See more
Company replied
This time I had to wait the oder because the frame was made in the factory. But I was informed and I ecept the waitig time. But I was already paid the frame and I didn't know then the waiting time... See more
Company replied
I was in search of very specific style of frames to replace a broken pair I had purchased years ago in the United States. I was unable to find them here in the US, but I finally found them here at Hi... See more
We’ve updated our domain! hiframe.it is now donkeye.com, but we’re still the same company, with the same team and commitment to quality. The new name reflects our growth and evolution, while our values and customer focus remain unchanged. Abbiamo aggiornato il nostro dominio! Da hiframe.it siamo diventati donkeye.com, mantenendo la stessa azienda, lo stesso team e la stessa qualità di servizio. Il cambio di nome riflette il nostro percorso di crescita, ma i nostri valori e l’impegno verso i clienti restano invariati.
contrà muscheria 6, 36100, vicenza, Italy
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a truly excellent experience purchasing from Donkeye. From the very beginning, their communication was fast, clear, and professional. They responded to all of my questions quickly and patiently, which made me feel confident and completely safe about placing my order.
They confirmed that the product was in stock and shipped it immediately after a quality check. The delivery with DHL Express was extremely fast, and the package arrived sooner than expected. Everything was carefully packed and exactly as described – 100% original and in perfect condition.
It is not always easy to find a trustworthy seller when purchasing high-value tech products, but Donkeye proved to be reliable, efficient, and professional. I truly felt secure throughout the entire process.
I highly recommend this store to anyone looking for a safe and smooth shopping experience.
Thank you again for the excellent service!

Reply from Donkeye.com
Perfect. Gentle contact. Super fast in ordering from Götti and 1-day transeuropean Delivery! Was faster than intragerman service. Will Order there from now on!

Reply from Donkeye.com
This time I had to wait the oder because the frame was made in the factory. But I was informed and I ecept the waitig time. But I was already paid the frame and I didn't know then the waiting time.
The srews of the frame have to set harder on place time to time, but it's easy.
The look of the frame is great.

Reply from Donkeye.com
I was a little nervous ordering from overseas, as I could easily be scammed and have no recourse, but Hiframe maintained good communication and my frames showed up with zero issue AND a way better price than I could find in the states for the same frame... will definitely order again!!

Reply from Donkeye.com
For a second time, absolute best. Fair prices, excellent service, firm and secure packaging, fast shipping.
Thanks again.

Reply from Donkeye.com
I'm glad I found this site. What a great selection of frames at terrific prices. I found a Vinylize Ras frame to replace the frames I recently lost. This is the only place I could find the frames. Also, International shipping was super fast. Thanks for a wonderful experience.

Reply from Donkeye.com
I found exactly what I was looking for and they were delivered in a week!

Reply from Donkeye.com
Great experience with these guys! Surprisingly fast shipping, effortless experience.

Reply from Donkeye.com
Thank you for perfect performance.
Super quick delivered, great packaging, simple trade procedure. I would buy anytime again at Hiframe.

Reply from Donkeye.com
I have purchased more than a few frames from Stylottica, Some they ordered because they did not carry the ones I wanted! And they did at a reasonable price and shipping! They care about their service and your experience with them! Thanks, for being there!

Reply from Donkeye.com
Prices were great, but more importantly the customer service was fantastic. Alberto answered all my questions promptly and was able to source a TAVAT frame I've been trying to find for a while.
Thank you!

Reply from Donkeye.com

Reply from Donkeye.com
I am based in the United States and placed an order for a pair of Sabine Be eyeglass frames back on June 14, 2024.
Alberto was the person I worked with for my order.
The online purchase process was very easy and the support provided to me by Alberto was exceptional, both in timeliness of response and clarity of his communications.
The shipment of my frames occurred very quickly and exceeded my expectations.
As a result of this transaction I have bookmarked HiFrame by Ottica Soprana E Marcato SNC as a favorite for future purchases of eyeglass frames.

Reply from Donkeye.com
Great frame selection; excellent discounts; fast shipping; exceptional packaging. Timely communication. The best place to buy eyeglasses frames on the Internet! I have purchased 4 frames from them so far.

Reply from Donkeye.com
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.