I signed up for the welcome offer.. deposit and spend £10 on spins to get 50 free spins which you need to claim from the bonus section. Shortly after meeting the criteria I get an email saying I am... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I hope I can help stop one person from making the mistake I did, they are not a safe site, they will take your money and give all the excuses under the sun there’s no consequences for there actions, n... See more
Highbet refuses to withdraw your funds and will hold them. Claiming your bank "refused the deposit" what???. They pushed for each card to deposit an additional £10 to register it as valid to withdraw... See more
Shocking , signed up deposited 1 hour later still no deposit showing , only way to contact is to email , I guess its a scam company trying to rip people off Edit deposit was eventually done ,... See more
Company replied
Company details
- Online Casino or Bookmaker
- Bookmaker
- Casino
- Gambling Service
- Gaming service Provider
- Online Sports Betting Vendor
Written by the company
All thrills, no filler that’s the Highbet way. We bring you the best of both worlds: top-tier sportsbook action and a stacked casino floor, all in one place. Big matches, big jackpots, big moments without the runaround. No confusing promos. No overcomplicated steps. Just clear offers, real excitement, and proper value whether you’re backing your team or spinning the reels. Withdrawals? Fast and hassle-free because when you win, it’s your money. From Premier League showdowns to in-play thrills, from classic table games to the latest slots, Highbet keeps the action moving 24/7. A welcome offer that brings the heat: Join today, make your first deposit, and unlock an exclusive welcome bonus across Sportsbook and Casino*. Whether you’re placing your first bet or chasing your first jackpot, Highbet gets you straight in the game. No drama. No delays. Just proper betting and gaming done right. Ready to get involved? Highbet.com - Where the Action Lives.
Contact info
Breach of guidelines
DO NOT PLAY THIS APP !
DO NOT PLAY THIS APP !! It’s absolutely disgusting you’ll never win anything !! It’s a dodgy scam site make you deposit money with no intention of giving you your bonuses !! Contact the. They ignore you ….. spun over 500 times on big bass splash to win 20p it’s a scam do not play !!!
November 15, 2025
Unprompted review
Reply from Highbet
Hi Lance,
Thank you for sharing your feedback. I’m sorry to hear you feel this way, and I understand how frustrating that experience must have been. We never want players to feel ignored or misled, and we take concerns about fairness and support responsiveness very seriously.
Please reach out to our support team with your account details so we can review what happened with your bonuses, game results, and any unanswered messages. We’re committed to looking into this properly and helping you as quickly as possible.
Your feedback is important, and we’d like the chance to put things right.
Highbet
Reply from Highbet
HI Angelika,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it can feel when results don’t go your way or when bonuses don’t seem to work as expected. Please know that all our games use certified RNG technology, meaning outcomes are completely random and never influenced by deposits or player activity.
We also take customer support very seriously, so we’d like to look into why you didn’t receive a response. If you can contact our support team with your account details, we’ll happily review your bonuses, recent gameplay, and any issues with communication so we can make things right.
Your satisfaction matters to us, and we’re committed to resolving this for you.
Highbet
Opt in to 50 free spins on depositing…
Opt in to 50 free spins on depositing 10 pound no free spins and no one to contact. No wounder the reviews are rubbish I feel violated. Scam
November 14, 2025
Unprompted review
Reply from Highbet
Hi Dean
We’re truly sorry to hear you’ve had such a frustrating experience. All our games operate with certified RNG technology, meaning results are random and can sometimes feel streaky. That said, you should always feel supported and treated fairly.
If your bonuses didn’t trigger or you’ve been unable to reach the team, please contact us with your account details so we can investigate immediately. We want to make this right and ensure you receive any promotions you’re eligible for.
Thank you for bringing this to our attention.
Highbet
Stipulations on welcome offers
Stipulations on welcome offers. Was supposed to recieve 2x free bets, but they won't give out. Customer service via messaging not too great either. Would not recommend.
November 1, 2025
Unprompted review
Reply from Highbet
Hi Max,
We’re sorry to hear about your experience.
Welcome offers are subject to specific terms and conditions, which might affect eligibility. We understand your frustration regarding the free bets and the support you received, and we’re working to improve our customer service experience. If you’d like, please reach out to us directly so we can review your account and assist you further.
Thank you for your feedback t helps us improve.
TERRIBLE
TERRIBLE! I have been scammed! My £20 has been taken from my bank account yet it is not showing in my Highbet account!! Fuming is an understatement.
October 23, 2025
Unprompted review
Reply from Highbet
Hi R.B.
We’re very sorry to hear about this situation and understand your frustration. Please rest assured that your funds are important to us. We recommend contacting our support team directly with your payment details so we can investigate this issue and ensure your £20 is correctly credited.
Thank you for bringing this to our attention we’re committed to resolving it quickly.
Very dodgy practices
Very dodgy practices. Closed account after winning £1,000. Prior to that, numerous withdrawal issues and never get a response.
As other reviews have stated, they produce fake reviews. They also told my friend that if they left a positive review they will be granted a bonus so basically any positive review is manipulated.
Trust me, stay away from this site. Crooks.
October 3, 2025
Unprompted review
Reply from Highbet
Hi Dilip,
We’re sorry to hear about your experience.
We take all customer concerns seriously and strive to resolve any issues promptly. Please contact our support team directly at support@highbet.com with your account details so we can investigate this matter further.
Thank you for your feedback.
Highbet
So as a new player I deposited multiple…
So as a new player I deposited multiple times on this site to play one game a medium volatility game which I've played on many sites and it did pretty much nothing but dead spin, I was able to win like 3 times but it was only 1=4x my bet in the multiple times I deposited I had like 32 bonuses of which 30 paid 0x and 1 paid 0.5x and the other 3x on top of that I had hundreds and hundreds dead spins. It genuinely felt rigged like I wasnt allowed to win, i sont mind losing but having 30 bonuses pay 0x is an absolute joke and tells me all I need to know about this site which is one of them where you deposit over and over and over to constantly lose. Luckily I only deposited a few times so i haven't lost much but if you like losing money join this site if not stay well clear is a very unfair site.
October 8, 2025
Unprompted review
Reply from Highbet
Hi De Ce
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and completely understand how frustrating it can be when results don’t go your way.
Please note that all our games are provided by licensed and certified providers, using RNG (Random Number Generator) systems that ensure completely fair and random outcomes. Results can vary significantly due to volatility and luck, and it’s possible to experience long runs without wins especially on medium or high-volatility games.
If you have any specific concerns, feel free to reach out to our support team.
Thanks
Highbet
Scammers
I deposited then opted into the sign up offer. They are saying I needed to opt in before depositing to qualify for the sign up offer. Clearly this is highly unusual and it’s meant to deceive! Another penny pinching scam site
October 7, 2025
Unprompted review
Reply from Highbet
Hi K Clarry,
Thank you for sharing your feedback. We’re sorry to hear about your experience. Our sign-up offers do require users to opt in before making a deposit, and this policy is clearly stated in our terms and conditions to ensure fairness for all participants. We understand it can be frustrating if this was missed, and we encourage all users to review the offer details carefully before depositing.
If you’d like, our support team would be happy to review your account to see if any solutions are available. We value your feedback and are committed to transparency in all our offers.
Highbet
Free bet payouts capped...Sneaky behaviour!!
Signed up to HighBet recently and qualified for the signup free bets. When I went to use them the payout on these free bets is restricted to 4x the stake but there was nowhere to see this restriction other than on the betslip after placing the bet. Absolutely pathetic behaviour. Backed a 10/1 horse and payout was capped at £40. Ridiculous.
October 2, 2025
Unprompted review
Reply from Highbet
Hi MH,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointment regarding the free bet terms. The 4x stake payout limit is part of the promotional terms and conditions, but we understand your frustration if this wasn’t made clear enough before you placed your bet.
We’re currently reviewing how this information is displayed to ensure it’s more visible and transparent for all customers in the future. Please reach out to our support team at support@highbet.com so we can take a closer look at your account and make this right.
We appreciate your feedback, it helps us improve both our platform and customer experience.
Regards,
Highbet
I signed up on Sunday night for the…
I signed up on Sunday night for the casino free spins offer,, spent my money and did not receive my bonus, I have spoke to support more than 4 times now and still not resolved, they clearly dont save support chat either because I have had to tell them everything over and over again as if nobody is listening or trying to fix my problem.. proper annoyed (update is im not getting nothing from them because apparently I did not opt in) most definitely opted in after even talking to support before I played anything aswell was not sure of eligible games.. kane from support told me I had not opted in so he had gone and done it for me on my behalf because he knew I was new to site and unaware was his words. Scam
September 28, 2025
Unprompted review
Reply from Highbet
Hi Kong,
We’re really sorry to hear about your experience and understand how frustrating this must be. We do have a support link at the bottom of our footer for direct assistance, and our team is always ready to help resolve issues. To help us investigate your case thoroughly, please share your Username with our Customer Support so they can review the details and ensure the situation is corrected.
We appreciate your patience and want to make sure you get the support you deserve.
Highbet Team
Difficulty in withdrawing and onerous…
Difficulty in withdrawing and onerous offer terms that then get withdrawn.
Avoid, use a UK branded one. Also complained to Facebook who introduced me.
Also - worth noting that the 5 star reviews, filter on them and check how many happen to be there first ever post? Do you think that is real? That, of all the businesses in the world, you would be inclined to review HighBet first of all?
September 16, 2025
Unprompted review
Reply from Highbet
Hi Ben,
We’re sorry to hear about your experience and truly value your feedback. Please reach out to our support team so we can review your withdrawal and promotion concerns and work toward a resolution. As stated in our Terms & Conditions, promotional offers may be withheld at our team’s discretion following a review.
Highbet Team
I have just made a payment for the…
I have just made a payment for the casino offer and the money is not in my account. It has left my bank and apparently disappeared.
Do not join! Is not worth the hassle and they’ve conned me out of my money. Nothing like this has ever happened before!
Wish id read the reviews before hand
September 15, 2025
Unprompted review
Reply from Highbet
Hi Anon,
We’re very sorry to hear about this experience. Please contact our support (support@highbet.co.uk) team immediately with your payment details so we can investigate and resolve the issue as quickly as possible. We take these matters very seriously and want to ensure your funds are properly credited.
Highbet Team
Avoid special offers! Scam!
generally positive experience with this casino until recently. However, I encountered an issue where I wasn't paid for my free spins, which has never happened to me before. It's not a huge amount, but it's still money that should be in my account.
I've contacted customer support multiple times, and each time they assured me that my case was a priority and that I would receive an email update. Unfortunately, that email never arrived.
I've been waiting for weeks to resolve this issue, and it’s frustrating. At this point, I cannot recommend this casino. Avoid, because you might find yourself in a similar situation.
August 1, 2025
Unprompted review
Reply from Highbet
Hi Bio Bio,
We’re very sorry to hear about the delay with your free spins and the frustration it has caused. This is certainly not the experience we aim to provide. Please contact our support team (support@highbet.co.uk) again so we can prioritize your case and ensure it is resolved as quickly as possible. We appreciate your patience and feedback, and we’re committed to making this right.
Highbet Team
Welcome Offer and run......
Absolute joke of an outfit, just take the welcome offer for all you can before they suddenly lock you with no notice,
September 13, 2025
Unprompted review
Reply from Highbet
Hi Tim,
We’re sorry to hear about your experience. We take feedback like this seriously and would like to investigate the issue further. Please contact our support team (support@highbet.co.uk) so we can review your account and clarify any restrictions that were applied. Thank you for bringing this to our attention.
Highbet Team
Lied about my welcome offer
Joined for the 50 free spins welcome offer. I deposited my £20 and wagered it, no free spins. I asked support and was told to wait 24 hours, fair enough. Finally after 48 hours they got back to me a told me I didn't opt into the welcome offer which I know is 100% false. Luckily I had done quite well with my £20 wager and was able to withdraw ok. These companies continue to lie and gaslight customers for the sake of not giving out 50 free spins, stick to the larger more established casinos!
September 8, 2025
Unprompted review
Reply from Highbet
Hi Joseph,
We’re very sorry for the frustration you experienced with the welcome offer. That’s certainly not the experience we want for our players. Please reach out to our support team again with your details so we can review your account and make this right. We value your feedback and will use it to improve our service
Highbet
stay away from their promotions
stay away from their promotions, they promise you free spins but when you meet the criteria they don't give you them, or like the last time they gave me the free 100 spins, but when I tried to play them I kept getting a message saying "engine bonus error", I wrote to them and they acknowledged they knew about the problem and let me know when it was resolved, today they have removed the free spins with no explanation and when you write to them they ignore you, terrible casino, much better out there, stay away
September 1, 2025
Unprompted review
Reply from Highbet
Hi,
We’re very sorry to hear about the difficulties you’ve faced with the free spins promotion. This isn’t the experience we want for our players. To help us investigate and resolve this quickly, could you please provide your name and player ID when reaching out to our support team? We truly appreciate your patience and feedback
Highbet
I didn't want to write a bad review but…
I didn't want to write a bad review but I'm so frustrated sending multiple messages and emails and getting no reply.
Replied straight away when I questioned about signing up but as soon as I asked about a free bet they have totally ignored me.
September 4, 2025
Unprompted review
Reply from Highbet
Hi Kelly,
We’re truly sorry for the frustration you’ve experienced and that your messages haven’t been answered. So we can raise this with our support team and get it resolved for you, could you please share your player ID?
Highbet
Will use VPN as reason to close account
Dreadful company closed account stating I accessed with VPN. This is categorically not the case
September 4, 2025
Unprompted review
Reply from Highbet
Hi Joe,
We’re sorry to hear about your frustration. For security and regulatory reasons, accounts may sometimes be restricted if activity suggests access through a VPN or similar tools. If you believe this was flagged incorrectly, please provide your player ID so we can review your case with our support team and clarify the situation.
Highbet
STAY AWAY! THEY WILL CLOSE YOUR ACCOUNT FOR WINNING
BE WARNED, THEY WILL CLOSE YOUR ACCOUNT IF YOU WIN, AND MIGHT HOLD YOUR WINNINGS WITH VARIOUS T&C REASONS AND ASK FOR INFINITE DOCUMENTS.
Absolute tinpot bookie, closed my account after I won a bet on a horse, and withdrew money. They claimed I broke their T&C's with nonsensical reasons, but it's obvious why they closed it. They don't want you to win, they only want losers as customers to milk you for cash. If you show the smallest sign of having a brain then your account will be closed.
September 3, 2025
Unprompted review
Reply from Highbet
Hi Saul,
We’re sorry to hear about your experience.
Account closures only ever happen in line with our Terms & Conditions and regulatory requirements, never simply for winning. Please reach out to our support team with your details so we can review this directly for you.
Highbet
Avoid this lot at all costs
Opened account for the bet £10 get 2 free £10 bets offer, i should have looked more closely at the T & Cs with regards to the free bets,bets have to be used in 3 days with a pathetic max payout of £40!. with more restrictions on what you can put in those free bets....what a joke!
Navigating the site is far from easy and the layout is terrible.
Most online firms offer BOG on horse racing but these jokers don't!
Lastly, beware, these jokers use the oldest trick in the book, they wait until you deposit and make a bet then the predictable email comes asking for verification of account requiring your ID, POA ,ID SELFIE etc...... [yes i know they are required by law - but this should be done straighaway b4 deposit stage which most firms do, infact some firms dont even bother asking for ID/POA docs..... but not these jokers! they get you to deposit 1st!]
user ID **magnum
August 25, 2025
Unprompted review
Reply from Highbet
Hi Ian,
Thank you for taking the time to share your experience. We’re sorry to hear that our welcome offer and verification process did not meet your expectations.
Our free bet promotions do come with terms and conditions, including time limits and payout restrictions, which are stated during sign-up. That said, we understand your frustration and will share your feedback with our promotions team as we continually review our offers.
Regarding account verification, you are correct that ID and proof of address are legal requirements. We aim to make this process as smooth as possible, but we acknowledge your concern about the timing and will pass this on to our compliance team for review.
As for site navigation and features such as Best Odds Guaranteed, we’re always working on improvements, and your feedback helps highlight where customers would like to see changes.
We value your input and are sorry your experience wasn’t more positive. If you’d like us to take a closer look at your account or discuss your concerns further, please reach out to our customer support team who will be happy to assist.
Highbet
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.