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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and effectiveness, noting improvements in skin hydration, softness, and overall appearance. Many appreciate the luxurious feel of the products and the positive impact they have on their skin, even during challenging times like cancer treatment. The service is also frequently highlighted as excellent, with many consumers appreciating the prompt and helpful responses from the company. However, some customers experienced issues with certain products, such as eye creams containing fragrance causing irritation or face creams leading to dryness. A few reviewers also reported receiving faulty batches of products or encountering difficulties with customer service when trying to resolve these issues.

What people talk about most

Product

Clients share positive opinions on product quality and effectiveness. Many reviewers praise the products,... See more

Quality

People report positive experiences with quality, praising the products for making their skin feel hydrated,... See more

Service

Users describe positive interactions with service. Many customers praise the prompt and personal service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I found the company difficult to review because my experience was mixed. I took advantage of an offer on skincare. The products arrived on time. I found them to be ok, but not necessarily markedly bet... See more

Rated 4 out of 5 stars

I love the night elixir and imperial moisturiser - they're really great quality moisturisers for older skin. The eye cream rather unwisely contains fragrance and caused severe irritation... See more

Rated 5 out of 5 stars

I LOVE these products! I am currently undergoing immunotherapy & chemotherapy for breast cancer & needed something special for my skin which was crying out for nourishment. I’m so glad that I fo... See more

Rated 5 out of 5 stars

Skin feels amazing after a couple of weeks using Highborn products. Has definitely made a difference during my cancer medication treatment which takes a toll on skin and hair. The shampoo and conditio... See more


Company details

  1. Beauty Product Supplier

Written by the company

HighBorn is for discerning women who want to empower and release their own natural beauty with an honest, natural and realistic approach. No matter what you're facing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

383 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Very disappointed

I ordered 4 moisturisers from this company and was excited to receive them. However after 7 days my skin was breaking out in spots which I never suffer with and the eye gel burned.

I have emailed customer services several times and used Messenger but to no avail. It is quite apparent that Highborn respond only to positive feedback. They are far from proactive when there’s a problem. I wanted to return my items, they advertised full refund, however this is clearly not the case.

Would not use this company again, very disappointed!!

August 3, 2023
Unprompted review
highbornlondon logo

Reply from highbornlondon

Dear Tina, I'm very sorry to hear this but very glad you let me know here. I have found your order and asked Liz to contact you today to get this fixed immediately. I've found your initial enquiry and it is marked as responded on our chat but this clearly wasn't your experiencve so I'll also be investigating why your enquiry was not responded to initially - this was not good enough and clearly an error somehwere. THANK YOU for raising it here. Very best wishes, Tracey

Rated 5 out of 5 stars

Thank you Highborn London

Excellent service
Have purchased 4piece collection,
The New Moisure Burst and Mascara.
Every product does what it says Love Love Love Every one.
If your thinking about buying do try you won't be disappointed.
Thank you Highborn x

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant skin care products

I have just started using the highborne products & must say they are all amazing. My skin feels really soft & glowing. Have just received a few days ago the new Moisture burst it is marvellous have never used anything like it I am most impressed. Everyone should try these fabulous skin care products

February 5, 2024
Unprompted review
Rated 5 out of 5 stars

I ordered the superior lip balm and it…

I ordered the superior lip balm and it arrived way before the expected date.
Lovely size tub of silky goodness
I seriously cannot recommend this enough. For myself and the family this is our golden treasure we absolutely adore!
Order now and you won’t be disappointed! X

February 3, 2024
Unprompted review
Rated 5 out of 5 stars

The packages arrive carefully packed…

The packages arrive carefully packed and using recyclable packaging. The contents, the ones I have received are amazing. The night and day cream serum and eye cream make my skin look and feel great. I really enjoy this product.

January 17, 2024
Unprompted review
Rated 5 out of 5 stars

Transformed my skin

Finally, a skin care product that is not full of nasties and actually works! My skin has been transformed by these products. They're a pleasure to use, smell incredible and do exactly what they promise. Excellent support available too....thank you Liz! Can't recommend these products highly enough. Unable to pick a favourite as I've loved everything I've tried so far!

January 13, 2024
Unprompted review
Rated 5 out of 5 stars

Highborn - Exceptional

Beautiful products delivered with a heartwarming letter in relation to the inception of Highborn products. I am really impressed with the quality of the creams and serums and the smell is divine. The customer service is absolutely superb with friendly notes advising when the order has been received to the after sales information.In addition yesterday I received through the post a beautiful letter of thanks for my order. I have worked in customer service in the past and Highborn is outstanding. I cannot rate this company highly enough

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

Cant possibly get any better

From service to ease of order to how beautifully every item is packed! It is by far the best products I have ever bought! I am not normally a "loyal" customer I jump from brand to brand.. That will no longer happen I have found my forever brand!

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

Products that smell good and work effectively

Great products packed in strong cardboard so they arrived undamaged, and packaging could be recycled. I haven't used them for long, but can already see a difference. I like the fact that Highborn run promotions so you can restock at a lower price.

December 31, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent products and service

Excellent products and service. My skin has been rejuvenated without any nasty chemicals and the products feel so luxurious, a real treat and don't cost the silly prices that other, less effective, health compromising products do. Fabulous value as well as creating a fabulous complexion. The products also smell beautiful.

October 20, 2023
Unprompted review

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