Highfield Plumbing and Heating Reviews 

254
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the extremely polite, friendly, and highly knowledgeable staff members who consistently arrive right on time and complete various maintenance and repair jobs very efficiently. Many people note that the team always provides clear communication, transparent pricing, and helpful professional advice throughout the entire project process. Consumers truly appreciate the exceptional workmanship quality, cleanliness, and very reasonable rates offered for all plumbing and heating solutions. Reviewers also highlight the fantastic customer service, overall reliability, and smooth appointment booking experience handled wonderfully by the supportive office personnel.

What people talk about most

Service

Users describe positive interactions with service, highlighting that engineers arrived on time, were very... See more

Staff

Reviewers mention positive feedback about staff, noting that consumers experience exceptional satisfaction... See more

Price

People report positive experiences with price, highlighting highly competitive pricing, fair rates, and... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the immaculate... See more

Customer service

Customers consistently note positive experiences with customer service, praising friendly phone support,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Felix arrived on time. Was able to diagnose the problem with our toilet within 5 minutes. The original installers had been back three times and were unable to fix the problem. He was professional and... See more

Rated 5 out of 5 stars

We had a carbon monoxide sensor alert. Sarah hit the engineer on to it straight away, appointment was set for 2pm and Felix turned up at 2pm. He was a vet polite and knowledgeable young man, did all... See more

Rated 5 out of 5 stars

Only the second time I have used Highfield. After the first boiler service decided to give them another go as impressed with service. Happy to say that their standards and workmanship is still first... See more

Rated 5 out of 5 stars

I was kept informed by text as to the time that the engineer would arrive. Martin, the gas engineer, was very polite and carried out the service of my gas boiler quickly and efficiently. He suggested... See more


Company details

  1. Heating Contractor
  2. also in
  3. Boiler and Heating Service
  4. Boiler Supplier
  5. Gas Engineer
  6. Plumber

Written by the company

Highfield Plumbing and Heating, a Gas Safe registered company, specialist in heating system installations and repairs. We pride ourselves on expert solutions, and outstanding customer satisfaction.


Contact info

4.9

Excellent

TrustScore 5 out of 5

254 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(254)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Felix arrived on time

Felix arrived on time. Was able to diagnose the problem with our toilet within 5 minutes. The original installers had been back three times and were unable to fix the problem. He was professional and the job was completed in no time at all. Would thoroughly recommend. Must say we have issued Highfield Heating on numerous occasions for differing jobs and have never had a problem.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Ball valve in my water tank wasn't…

Ball valve in my water tank wasn't working properly, leaking out of the overflow pipe and soaking the wall outside. Put my problem on Checkatrade site on the Sunday evening, the first to reply was Highfield plumbing and heating, spoke to them Monday morning, the plumber named Felix arrived Wednesday and only took half an hour to replace. Was impressed with their communication and very impressed with Felix the plumber, overall a very satisfied customer, would recommend

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Very courteous

Very courteous, quick work, no mess.
More than one reminder was sent to me, including an E.T.A. text on the day. Very professional. I hope I don't have to use them again, but I will if any more problems occur. Thank you Sarah, Martin, Josh and Felix.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient, effective, courteous

While trying to service my boiler the technician detected some problems that would be very expensive to repair. Having decided to get a new boiler instead, Highfield Plumbing and Heating turned out to be an highly efficient and helpful provider. Communication with them was efficient. When the day of the installation arrived a young technician arrived who was obviously very well trained and highly knowledgeable of his trade. Not only did he install the new boiler, but he also optimised the settings of the radiators throughout the house, making the system as a whole work better than it had for quite a few years. Highly recommended.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Highfield plumbing and heating offer an excellent service.

Highfield plumbing and heating offer an excellent service from the initial phone call, to the work carried out, by Craig and Joshua, fixing a leaking pipe and bath, . They are friendly and professional - went above and beyond. They found and dealt with the problem quickly and efficiently. Excellent service!
I have no hesitation in recommending them.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Thorough

Craig was thorough and took the time needed to service our boiler which required quite a lot of TLC and parts.
The efficiency has improved significantly since.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great Company.

I messaged out of hours due to having a boiler failure, I received a quick response and Craig attended the next afternoon. He identified two issues and resolved these. Sadly, the boiler did then have another issue after the previous two got resolved, but Craig attended promptly and sorted the boiler out again. No issues since, great communication, great workmanship and organised service. I’ve now taken out a boiler service plan due to Craig’s reliability and reassurance.

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Quick professional service

Used online enquiry form, very quick to respond back and arrange an appointment.
Arrived on time, completed the service, emailed the certificate and paperwork.
Would use again.

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

gas service

Craig did our gas service, he was efficient friendly and helpful, explaining everything I asked and I always have questions!
Wouldn't have a problem using them again even thinking of signing up to their service plan.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Friendly and fast to respond when booking. Message when close to arriving. Quickly diagnosed the problem, and went out to acquire the part. Price for service and part very well priced.

October 9, 2025
Unprompted review

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