Highfield Plumbing and Heating Reviews 

253
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the extremely polite, friendly, and highly knowledgeable staff members who consistently arrive right on time and complete various maintenance and repair jobs very efficiently. Many people note that the team always provides clear communication, transparent pricing, and helpful professional advice throughout the entire project process. Consumers truly appreciate the exceptional workmanship quality, cleanliness, and very reasonable rates offered for all plumbing and heating solutions. Reviewers also highlight the fantastic customer service, overall reliability, and smooth appointment booking experience handled wonderfully by the supportive office personnel.

What people talk about most

Service

Users describe positive interactions with service, highlighting that engineers arrived on time, were very... See more

Staff

Reviewers mention positive feedback about staff, noting that consumers experience exceptional satisfaction... See more

Price

People report positive experiences with price, highlighting highly competitive pricing, fair rates, and... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the immaculate... See more

Customer service

Customers consistently note positive experiences with customer service, praising friendly phone support,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Felix arrived on time. Was able to diagnose the problem with our toilet within 5 minutes. The original installers had been back three times and were unable to fix the problem. He was professional and... See more

Rated 5 out of 5 stars

We had a carbon monoxide sensor alert. Sarah hit the engineer on to it straight away, appointment was set for 2pm and Felix turned up at 2pm. He was a vet polite and knowledgeable young man, did all... See more

Rated 5 out of 5 stars

Only the second time I have used Highfield. After the first boiler service decided to give them another go as impressed with service. Happy to say that their standards and workmanship is still first... See more

Rated 5 out of 5 stars

I was kept informed by text as to the time that the engineer would arrive. Martin, the gas engineer, was very polite and carried out the service of my gas boiler quickly and efficiently. He suggested... See more


Company details

  1. Heating Contractor
  2. also in
  3. Boiler and Heating Service
  4. Boiler Supplier
  5. Gas Engineer
  6. Plumber

Written by the company

Highfield Plumbing and Heating, a Gas Safe registered company, specialist in heating system installations and repairs. We pride ourselves on expert solutions, and outstanding customer satisfaction.


Contact info

4.9

Excellent

TrustScore 5 out of 5

253 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(253)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well done

Martin turned up on time, did the annual service, no mess no fuss. Nice one👍👍

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Top Notch Experience!

Second time using Highfield and I was equally impressed this time as I was the first time. Felix was on time, friendly and explained everything he needed to do and why. Workmanship was tip top and left the area clean and tidy. Highly recommend. Great company, fantastic team and customer service!

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

great service

Urgent call out with history with Highfield.. engineers were early, polite, stuck with job until it was all sorted.. excellent - I ve signed up for the care plan!

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Intermittent Hot water issue

We had an issue with intermittent hot water for over a year, and a large energy company was unable to resolve it. We then contacted a local company, Highfield Plumbing and Heating, and the difference was night and day.
The problem was quickly diagnosed, parts were ordered, and the issue was resolved — we finally have consistent hot water. The team kept us informed at every stage, were extremely professional, punctual, and their pricing was very reasonable.
We were so impressed that we took out their yearly boiler service plan. I would definitely recommend Highfield Plumbing and Heating.
Thank you to Martin and the team.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Every part of the process went swiftly and smoothly, from the first contact via Checkatrade, to getting the work completed. Just what's needed when you find a water leak in the week before Christmas! I wouldn't hesitate to recommend.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

A company who care about doing a good job

Clear communication, information and prices from a very professional and friendly team from the outset. I’ve had my boilers annual service carried out by Felix who took the time to discuss the boiler and the most efficient temperatures for the CH and water. I’ve since had a sink and toilet removed by Martin, everything was left sealed and he very kindly carried them outside to the back of the drive. The price I was quoted was reduced as it hadn’t taken as long, which was very much appreciated. Lovely experience with engineers who both seemed very happy in their work and I wouldn’t hesitate to recommend them.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Felix at Highfield Heating

Felix, the technician, was very competent, friendly and did a fantastic job of installing o Hive Thermostat and Hub.
He explained about the kit and thought very sensitively as to where things could go to ensure that the receiver was hidden.
The whole experience of dealing with Highfield was excellent, from discussing our requirements through to paying the bill.
We will be using these guys again.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service for Bathroom and Exterior Work

We recently used Highfield Plumbing & Heating for several jobs, including fitting an over the bath shower, installing an outside tap, and replacing a bath panel, and we are incredibly pleased with the results.
The service, from the initial phone call, to the works completion, was great. The office team was helpful in arranging appointments quickly, and communication throughout the process was excellent, with clear and transparent pricing provided upfront.
The engineers who attended were polite, professional, and very knowledgeable. They arrived on time as promised and worked efficiently to complete all the tasks in one visit.
I would recommend Highfield Plumbing & Heating as you first port of call.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great, friendly service

Wanted peace of mind on a new property purchase so booked a boiler service and gas safety.
Arrived on time, very pleasant, knowledgeable and got straight to it. I was almost talked through each stage which was great to understand. Really professional from the offset. Will def recommend and will def use again.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Boiler and 10 radiators replaced

The second time I’ve used Highfield P&H. This time to replace my ancient inefficient boiler and similar radiators. Craig was knowledgeable in what was required, and on the day Martin & Josh quickly got on with it. Despite the hard work and a few issues they were always friendly, polite and overcame all problems, finishing everything to a high standard. Great service, communication and very professional all the way through. Will use them again.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Martin came to do our annual boiler service and did a full strip-down of the boiler and routine maintenance. I am very pleased with the service provided by Highfield, and would recommend them highly

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Pressure drop on boiler

Pressure dropped several times on new boiler. I eventually rang Highfields who sent Martin to deal with it . A small leak was found on an old joint under the floorboards. Martin replaced the joint so hopefully the issue is resolved . Can’t fault this company , they respond very quickly , however minor an issue may be. Feel well supported by them. Wouldn’t hesitate to recommend this company. Great team.

November 17, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look