Highfield Plumbing and Heating Reviews 

254
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the extremely polite, friendly, and highly knowledgeable staff members who consistently arrive right on time and complete various maintenance and repair jobs very efficiently. Many people note that the team always provides clear communication, transparent pricing, and helpful professional advice throughout the entire project process. Consumers truly appreciate the exceptional workmanship quality, cleanliness, and very reasonable rates offered for all plumbing and heating solutions. Reviewers also highlight the fantastic customer service, overall reliability, and smooth appointment booking experience handled wonderfully by the supportive office personnel.

What people talk about most

Service

Users describe positive interactions with service, highlighting that engineers arrived on time, were very... See more

Staff

Reviewers mention positive feedback about staff, noting that consumers experience exceptional satisfaction... See more

Price

People report positive experiences with price, highlighting highly competitive pricing, fair rates, and... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the immaculate... See more

Customer service

Customers consistently note positive experiences with customer service, praising friendly phone support,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Felix arrived on time. Was able to diagnose the problem with our toilet within 5 minutes. The original installers had been back three times and were unable to fix the problem. He was professional and... See more

Rated 5 out of 5 stars

We had a carbon monoxide sensor alert. Sarah hit the engineer on to it straight away, appointment was set for 2pm and Felix turned up at 2pm. He was a vet polite and knowledgeable young man, did all... See more

Rated 5 out of 5 stars

Only the second time I have used Highfield. After the first boiler service decided to give them another go as impressed with service. Happy to say that their standards and workmanship is still first... See more

Rated 5 out of 5 stars

I was kept informed by text as to the time that the engineer would arrive. Martin, the gas engineer, was very polite and carried out the service of my gas boiler quickly and efficiently. He suggested... See more


Company details

  1. Heating Contractor
  2. also in
  3. Boiler and Heating Service
  4. Boiler Supplier
  5. Gas Engineer
  6. Plumber

Written by the company

Highfield Plumbing and Heating, a Gas Safe registered company, specialist in heating system installations and repairs. We pride ourselves on expert solutions, and outstanding customer satisfaction.


Contact info

4.9

Excellent

TrustScore 5 out of 5

254 reviews

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No recent history of asking for reviews

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4.9

All reviews

(254)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highfield were great’

Highfield were great from start to finish. We had a leak from our shower which meant that our water had to be turned off. We’d been without water for a few days as another tradesperson let us down so we found Highfield on Check a Trade. They did their best to get someone out as soon as possible. They were friendly and helpful from the first point of contact. The job was done within around ten minutes. The workmen were friendly and professional and carried out the job with minimum disruption. I would highly recommend this company and will definitely use again for any future work.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service once again from this…

Excellent service once again from this highly reliable company. Fast efficient service, with good communication. Extremely respectful plumbers which is so reassuring in your home. Cannot recommend them highly enough, and will definitely be using them again.

August 16, 2025
Unprompted review
Rated 5 out of 5 stars

Quick, friendly, definitely recommend

Phoned Friday afternoon, sent someone Monday morning.
So friendly and polite.
Unsure if the parts would fit the shower, but after a call with a colleague worked out a way to make it happen. Worked so quickly. Would definitely recommend.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great company - great service and communication

I had a really good experience with this company and was impressed by their service and communication.

I was able to fully explain the job over the phone when booking the appointment and they even rang me the morning of, to let me know the plumber had a flat tire and might be slightly delayed. I really appreciated their proactiveness, as well as the text with a tracking link when the plumber was on his way.

Martin, who carried out the work, was friendly and professional. He thoroughly discussed the options with me and was upfront about cost. I’m also super happy with the quality of the work he did.

My invoice was sent over promptly, with photo records of the work. I would recommend and will use again in the future.

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

I would definitely use Highfield…

I would definitely use Highfield Plumbing and Heating again. Craig did a job in my kitchen few years ago. That was great. I called them again to install two radiators. They are very professional everything was arranged accordingly Craig had a visit, measured the radiator and job was done. I m sorry I can’t remember the name of the person who did the job. He was very professional, very calm and answered all my inquiries straight away. He did an excellent job, had no mess and very nice person. I think their customer service is very good too. After the job was done, they constantly messaging and inquiring the feedback and any issues of their service. I highly recommend Highfield Plumbing their charges are reasonable and will use for all my future plumbing and heating work.

June 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Quoted me a price over the phone and even though the job came with a couple of unexpected problems through no fault of the plumber I didn’t need to pay any extra. Vance was truly professional and I would highly recommend them.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Good experience

Good experience. Very helpful over the phone. Turned up in plenty of time. Very polite. Did a fantastic job at a fair price
Very happy all round

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great job

Great job. They came when they said they would do, did a good job to a high standard and left everything clean and tidy. Will use again.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Came out within a few days to quote for new boiler instillation. Once the quote was agreed the boiler was fitted the following week. Martin the engineer was pleasant and friendly and very knowledgable, showing me how to set up the new Hive system.
Great service, would definitely use again and recommend.

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

We wanted a couple of radiators removed and new toilet fitted

We wanted a couple of radiators removing, a new toilet installing and the wash basin replacing. We contacted Highfield and they replied very quickly with an on site inspection with the quote following very quickly. This accepted and a date for the job was given.

Vance arrived on the stated day and time and commenced the job. He was very professional and polite at all times. The job was in two parts, radiators first and the toilet and wash basin once our supplier have delivered. When Vance finished the radiators he asked us to inspect the job which was brilliant. Now just waiting for toilet to be delivered and will have Highfield back to complete the whole job.

All the way through the process their communications with us was excellent, far better than any other company we have delt with.

Would highly recommend Highfield Heating And Gas to any one who requires their services.

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy

Had an issue with the cistern of our toilet. Vance was friendly and knowledgeable. We are pleased with the work - its a relief to no longer have a leaking overflow pipe! Thank you Vance!

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Very quick yo get back to my request…

Very quick yo get back to my request and book me in for the job. Get me informed and even apologised when they needed to move my appointment due to another job running over. Lovely friendly staff and a good price

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely first class........leak in…

Absolutely first class........leak in bathroom fixed, drained system down, fitted pipework to new sink.

The guys are returning but not until I'm ready for them, at which time they'll be fitting new radiator.

I'm really pleased with the work as usual.

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

Highfield Plumbing and Heating

I have used Highfield Plumbing and Heating on several occasions and have found them to be excellent in all aspects and very professional.
Should I need a plumber again in the future I would certainly use them again.

April 1, 2025
Unprompted review

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