Highfield Plumbing and Heating Reviews 

254
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the extremely polite, friendly, and highly knowledgeable staff members who consistently arrive right on time and complete various maintenance and repair jobs very efficiently. Many people note that the team always provides clear communication, transparent pricing, and helpful professional advice throughout the entire project process. Consumers truly appreciate the exceptional workmanship quality, cleanliness, and very reasonable rates offered for all plumbing and heating solutions. Reviewers also highlight the fantastic customer service, overall reliability, and smooth appointment booking experience handled wonderfully by the supportive office personnel.

What people talk about most

Service

Users describe positive interactions with service, highlighting that engineers arrived on time, were very... See more

Staff

Reviewers mention positive feedback about staff, noting that consumers experience exceptional satisfaction... See more

Price

People report positive experiences with price, highlighting highly competitive pricing, fair rates, and... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the immaculate... See more

Customer service

Customers consistently note positive experiences with customer service, praising friendly phone support,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Felix arrived on time. Was able to diagnose the problem with our toilet within 5 minutes. The original installers had been back three times and were unable to fix the problem. He was professional and... See more

Rated 5 out of 5 stars

We had a carbon monoxide sensor alert. Sarah hit the engineer on to it straight away, appointment was set for 2pm and Felix turned up at 2pm. He was a vet polite and knowledgeable young man, did all... See more

Rated 5 out of 5 stars

Only the second time I have used Highfield. After the first boiler service decided to give them another go as impressed with service. Happy to say that their standards and workmanship is still first... See more

Rated 5 out of 5 stars

I was kept informed by text as to the time that the engineer would arrive. Martin, the gas engineer, was very polite and carried out the service of my gas boiler quickly and efficiently. He suggested... See more


Company details

  1. Heating Contractor
  2. also in
  3. Boiler and Heating Service
  4. Boiler Supplier
  5. Gas Engineer
  6. Plumber

Written by the company

Highfield Plumbing and Heating, a Gas Safe registered company, specialist in heating system installations and repairs. We pride ourselves on expert solutions, and outstanding customer satisfaction.


Contact info

4.9

Excellent

TrustScore 5 out of 5

254 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(254)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The whole process from booking to…

The whole process from booking to completion was slick and efficient.

The support team were very professional and friendly.

The young man who did the plumbing work was friendly and very efficient.

Overall it was a great experience.

I will be using them again for any further work I need doing.

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient service & very polite

Efficient service & very polite. Timescales excellent and engineer thorough. Communication good & kept up to date with details . Price expensive if you only need a small Job doing. Overall a pleasant experience.

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Shower fitting

We needed a new shower fitting as ours was possessed! I used Checkatrade and found Highfield, sent them a message and within 24 hours I had a call from the lovely, cheery Sarah. She booked us in for a couple of days later with Martin who came to us, exactly as planned, and sorted it all really quickly and without any fuss. The price was also really good. I wouldn't hesitate to use these folks again at all.

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Replacement shower

Martin, came to check out why my water system was making lots of noise, he made the right diagnosis and then fitted me a new shower. Very friendly, good workmanship, a good job all round.

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Highfield Plumbing & Heating

Highfield Plumbing & Heating
We've had another year of receiving great service from this company. We were regularly kept informed about the appointment & whether the timing of the engineer on the day was running late or not. Communication is key.
A prompt service of the boiler with no mess. We will definitely use them again & recommend their services to new people. Well done.

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

Boiler Service

Thank you very much for providing a friendly , reliable service.
Also found Martin nice and helpful.
Definitely be using your services again when needed.

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to book and great communication

Easy to book and great communication. Sorted our query fast and gave us honest feedback regarding our underfloor heating. They did say that they would provide a quote for some fusible future work which has not yet been given and will have to chase. Apart from that. Fantastic service. Would recommend

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, I have used Highfield multiple times for boiler repairs, shower install and radiator replacement.

Everytime their communication has been absolutely brilliant, Sarah is fantastic and so helpful with bookings and appointments . All plumbers are respectful and explain everything.

Timings are always flexible and they try to accommodate working hours and the best time for me.

The engineers are always clean and tidy and never leave a mess.

Have already recommended them to family and will use them again for upcoming bathroom renovation.

Thank you 😊

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Boiler replacement - fantastic service

From initial quote to job completion Highfield have been an excellent company to do business with. Always turned up on time across three visits and communication was easy and prompt. Although the team swapping our boiler hit a couple of snags, they remained on site until late in the evening to make sure everything was completed. Highly recommended!

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, arrived an hour after being called on a Sunday morning, after a burst pipe emergency. The issue was identified quickly, rectified and communicated efficiently. Craig was brilliant, highly recommend.

February 9, 2025
Unprompted review
Rated 5 out of 5 stars

I needed a quick boiler service doing…

I needed a quick boiler service doing ready for a house move they were able to get to me very quickly. They kept me notified as to arrival times, et cetera and they completed the job efficiently with a smile. Would definitely recommend.

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Toilet cistern

Having issues with the toilet cistern. Once they were at my flat diagnosed the problem quickly and said they could fix it then and there and we’re done within an hour

January 31, 2025
Unprompted review

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