My address was not showing as available, although I knew others in my street used Highland Broadband. First line (John) put me through to Sam, who could not have been more helpful. She went the extr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Superb service on day of installation after a long wait to get set up. Richard and Kenroy arrived 2 hours early and were polite, friendly, efficient and kept everything clean. All up and running in ab... See more
Company replied
Ritchie, Jordon, Chris and Jon were all very helpful and obliging. Installation was smooth and fast with no issues and everything was clearly explained. They also made sure we knew to get in touch if... See more
Company replied
What a brilliant experience today. Two friendly and very helpful gentlemen. Installation went smoothly. Explained everything well. Set up devices for me. Connected straight away with super fast speed... See more
Company replied
Company details
- Internet Provider
- Internet Service Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Highland Broadband
Written by the company
At Highland Broadband, we believe that connectivity is at the heart of local communities. That’s why, since 2015, we’ve focused on closing the digital divide by rolling out industry-leading gigabit-capable fibre broadband to towns and villages who were otherwise being left behind by other providers. We know that access to ultrafast, reliable broadband is life-changing to so many people – you shouldn’t have to choose between high-quality connectivity or living in the location that you want. Ultrafast broadband gives entire families the freedom to work and play at home, regardless of where home is.
Contact info
Suite 2, Ground Floor Orchard Brae House, 30 Queensferry Road, EH4 2HS, Edinburgh, United Kingdom
- 0330 236 9900
- highlandbroadband.com
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Michael
Michael, Stephen and kris were very professional and guided me through the whole process, after discussion wall boxed placed exactly were I required it, even though it was more difficult
April 13, 2026
Unprompted review
Reply from Highland Broadband
Hello Emma,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such professional and helpful customer service, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Reply from Highland Broadband
Hello JJ,
Thank you for taking the time to write this excellent review, your feedback is very important to us. We are delighted to hear that you are enjoying your broadband service, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Richie and Darren did a great job…
Richie and Darren did a great job installing my new internet.Very friendly and did very tidy job.Explained everything I'd needed to know that's easy to understand.Cant believe how fast my internet is.Definately recommend
April 10, 2026
Unprompted review
Reply from Highland Broadband
Hello,
Thank you for taking the time to write this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Ritchie,Darren and Stuart all arrived…
Ritchie,Darren and Stuart all arrived on time to do my installation today. Absolutely delighted with the team's friendly and efficient service . They completed the job without issue and left the place looking like they had never been there .. Now up and running and delighted with the speeds ..
April 10, 2026
Unprompted review
Reply from Highland Broadband
Hello Robert,
Thank you for taking the time to write this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Hassle free installation and great…
Hassle free installation and great connection,recommended.
April 2, 2026
Reply from Highland Broadband
Hello Paul,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you are enjoying your new broadband service.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Problems after Installation
Out printer would not work after installation. It took us 5 days to get it to work. Call to HHband did not help.
We had to call the helpline to cancel our previous ISP and buy out our contract which was promised to us at the first visit of salesman and supervisor..
March 30, 2026
Reply from Highland Broadband
Hello Malcolm,
Thank you for taking the time to write this review, your feedback is very important to us.
We're eager to get this matter resolved for you as quickly as possible. Our Customer Care team have advised that they have been trying to get in contact with yourself.
At your earliest convenience, please give us a call-back on 0330 236 9900 so we can assist you further.
Thanks and best wishes, Highland Broadband
Michael and Stephen done a fantastic…
Michael and Stephen do e a fantastic job friendly and efficient.
April 6, 2026
Unprompted review
Reply from Highland Broadband
Hello Lee,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such friendly and efficient customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Darrin was very professional
Darrin was very professional, gave very good advice and talked me through everything. Would highly recommend
April 3, 2026
Unprompted review
Reply from Highland Broadband
Hello Sandra,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received professional customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
They literally suck, especially for PC players
They came over to our house, convinced us they were better, but ive had nothing but issues. My 3k PC wouldn't connect tirelessly to it, and neither would me sister's. We all had to get ethernet cables because the ones provided to us were short as hell, and then I finally got it connected, and it was working fine for 2 days, and now I can't even load up discord, but it'll let me watch youtube and Google shit. Like, really? Why is it so hard to make a decent internet. Charging us 50 pound a month for shitty wifi? They told us apparently this wifi we are on used to be 99 pound, but they lowered it to 50, because, and I quote "no one would pay for it." Yeah, probably because your wifi sucks and we've had nothing but issues for our PC's.
April 3, 2026
Unprompted review
Reply from Highland Broadband
Hello Klaus,
Thank you for taking the time to write this review, your feedback is very important to us. We of course want all our customers to always enjoy the fastest and most reliable full-fibre service and are sorry to hear that you are experiencing these issues.
For us to fully explore this we do need more details, if you could please call us on 0330 236 9900, so that we can identify your account and resolve this issue?
Thanks and best wishes, Highland Broadband
Happy customer
Michael and Jim was here, they were super friendly and helpful, work was carried out fast and professionally and everything was explained on how to use the router app, thank you lads, really appreciate it
April 3, 2026
Unprompted review
Reply from Highland Broadband
Hello Josh,
Thank you for taking the time to write this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Flawless installation
Flawless installation; Richard was very helpful and completed the installation in no time. I am now getting super fast internet, cheers.
April 3, 2026
Unprompted review
Reply from Highland Broadband
Hello Chas,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
John Chisolm arrived and installed our…
John Chisolm arrived and installed our router, and hb service in a timely fashion, efficiently and without mess. He explained everything about the lights on the router, and assisted us to connect our mobiles and computer to the system.
John was very polite, friendly and professional in carrying out the work and an excellent representative for hb, thank you.
April 3, 2026
Unprompted review
Reply from Highland Broadband
Hello Patricia,
Thank you for taking the time to write this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Michael and Jim installed my Internet
Michael and Jim installed my Internet, fast efficient, tidied up after themselves and now I have great internet. Highly recommend
April 3, 2026
Unprompted review
Reply from Highland Broadband
Hello Bruce,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Based in Scotland
Pleasant and attentive contact centre staff. However communications beyond that invariably involved waiting for a call back.
April 2, 2026
Reply from Highland Broadband
Hello Chris,
Thank you for taking the time to write this review, your feedback is very important to us.
We're eager to get this matter resolved for you as quickly as possible. Our Customer Care team have advised that they have been trying to get in contact with yourself.
At your earliest convenience, please give us a call-back on 0330 236 9900 so we can assist you further.
Thanks and best wishes, Highland Broadband
Michael and Jim were really helpful and…
Michael and Jim were really helpful and kind as well as knowledgeable, thanks to them for their patience and expertise
April 2, 2026
Unprompted review
Reply from Highland Broadband
Hello Ros,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such helpful and friendly customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Efficient and tidy workers and took…
Efficient and tidy workers and took time to explain how to work items and connect to system.
April 2, 2026
Unprompted review
Reply from Highland Broadband
Hello Fiona,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such professional and helpful customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Great service
Michael and Jim had things up and running in not much time at all. Handled everything and took me through the setup process. Very pleased.
April 2, 2026
Unprompted review
Reply from Highland Broadband
Hello Douglas,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Michael and jim
Very friendly men, wasn't ment to be getting it till the 30th April but we they picked up to do that day as an extra so was brilliant to get it in early thanks lads 😊
April 1, 2026
Unprompted review
Reply from Highland Broadband
Hello Danni,
Thank you for taking the time to write this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Great
Courteous installers
Helpful
Knowledgeable
Help set up other gadgets
Polite customer service people
Easy to get hold of
Kind
Would recommend
August 6, 2025
Unprompted review
Reply from Highland Broadband
Hello Karen,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such helpful and friendly customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Excellent speed and customer service improved
We were on fibre to the cabinet previously with BT like most of us are still. The speed was very slow and often if someone was watching Netflix or any high bandwidth application it would effect everyone else on the network.
I went with Highland Broadband as soon as they were available in our area as I know how much faster fibre to the premise really is. I went for the starting package and it’s leagues faster than my old connection. Even upload speed is very good and symmetric with the download.
Now, I like to use my own network gear as I find it to be more reliable and gives me more control than ISP provided gear.
They do require PPPoE details that need to go into your Gateway or Router, so I gave them a call and the guy gave me the details. Worked like a charm and now everything is up and running with the whole house getting WiFi.
All in all very good ISP. Keep in mind if you need to host servers like games you’ll need to pay extra each month for a static IP. They don’t have IPv6 yet and are using CGNAT. If you know what all this means then you probably need a static IP.
April 1, 2026
Unprompted review
Reply from Highland Broadband
Hello Andrew,
Thank you for taking the time to write this excellent review, your feedback is very important to us. We are delighted to hear that you are enjoying your broadband service, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
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