My address was not showing as available, although I knew others in my street used Highland Broadband. First line (John) put me through to Sam, who could not have been more helpful. She went the extr... See more
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Review summary
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Superb service on day of installation after a long wait to get set up. Richard and Kenroy arrived 2 hours early and were polite, friendly, efficient and kept everything clean. All up and running in ab... See more
Company replied
Ritchie, Jordon, Chris and Jon were all very helpful and obliging. Installation was smooth and fast with no issues and everything was clearly explained. They also made sure we knew to get in touch if... See more
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What a brilliant experience today. Two friendly and very helpful gentlemen. Installation went smoothly. Explained everything well. Set up devices for me. Connected straight away with super fast speed... See more
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Company details
- Internet Provider
- Internet Service Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Highland Broadband
Written by the company
At Highland Broadband, we believe that connectivity is at the heart of local communities. That’s why, since 2015, we’ve focused on closing the digital divide by rolling out industry-leading gigabit-capable fibre broadband to towns and villages who were otherwise being left behind by other providers. We know that access to ultrafast, reliable broadband is life-changing to so many people – you shouldn’t have to choose between high-quality connectivity or living in the location that you want. Ultrafast broadband gives entire families the freedom to work and play at home, regardless of where home is.
Contact info
Suite 2, Ground Floor Orchard Brae House, 30 Queensferry Road, EH4 2HS, Edinburgh, United Kingdom
- 0330 236 9900
- highlandbroadband.com
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Yasmin was great today on the phone
Yasmin was great today on the phone, knowledgeable, personable. Hopefully HB will provide a proper 4 port normal power router for the house, right now the signal very weak just a fewer meters away from the hall.
March 31, 2026
Unprompted review
Reply from Highland Broadband
Hello Iain,
Thank you for taking the time to submit this lovely review, your feedback is very important to us. We are pleased to hear that you received such friendly and helpful customer service, and we will pass this review along to the team.
We understand that our Customer Care team are currently working on reaching a resolution on the technical issues you are experiencing. If you do wish to discuss anything else in the meantime, just give our friendly team a call on 0330 236 9900.
Best wishes, Highland Broadband
Michael and Jim were excellent
Michael and Jim were excellent,
They explained everything to us and ensured we were fully back up and running before they left.
March 31, 2026
Unprompted review
Reply from Highland Broadband
Hello Helen,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you received such helpful and friendly customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Broadband installation
Michael and Jim came to install broadband today. Fast, friendly and efficient. Explained everything well and cleaned up after themselves.
March 30, 2026
Unprompted review
Reply from Highland Broadband
Hello Mikayla,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Sarah was very helpful and easy to talk…
Sarah was very helpful and easy to talk to
March 30, 2026
Unprompted review
Reply from Highland Broadband
Hello Alistair,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you received such helpful and friendly customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
The installation team did a great job…
The installation team did a great job ensuring the new router was in the best location to get a signal in every room and nearly a month on there have been no problems.
March 4, 2026
Unprompted review
Reply from Highland Broadband
Hello North Coaster,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you are enjoying your new broadband service.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Quick working and friendly team
Quick working and friendly team. Smooth install. Answered all questions and gave great advice. Very good service from Jon and darren.
March 27, 2026
Unprompted review
Reply from Highland Broadband
Hello John,
Thank you for taking the time to write this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
The engineers Darren and John were…
The engineers Darren and John were great and were very persistent to make sure everything was working before leaving. Could not fault them.
March 27, 2026
Unprompted review
Reply from Highland Broadband
Hello Mr Garf,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you received such helpful and friendly customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Michael and Jim showed up early…
Michael and Jim showed up early completed the job quickly and were helpful with the setup and installation, providing helpful advice and guidance, and left the work clean and tidy
March 27, 2026
Unprompted review
Reply from Highland Broadband
Hello Jason,
Thank you for taking the time to write this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Installation service
Steven and Nathan came today to install our broadband and were faced with a bit of a set back at the onset due to the design of the property and then a few issues along the way
They problem solved all the issues and kept us informed of everything they were doing as they went along and happy to answer any questions we had
Friendly and helpful lads and everything working well so far 🙂
March 26, 2026
Unprompted review
Reply from Highland Broadband
Hello Robert,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you received such helpful and friendly customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Michael and Jim did a great job and…
Michael and Jim did a great job and went out of there way to get us connected, up and running ! Thanks lads ,
Great service ..
March 25, 2026
Unprompted review
Reply from Highland Broadband
Hello Julie,
Thank you for taking the time to write this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
The engineer did a good job and was…very impressed with his attitude
The engineer did a good job and was only hampered by a technical issues which your tech department sorted out ,poor man had to battle against weather conditions wind n cold n had to walk to junction box but he did a great job and explained it all with me and was very patient with me as I am not technical minded and suffer from anxiety issues
March 25, 2026
Unprompted review
Reply from Highland Broadband
Hello Davie,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you received such helpful and friendly customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Micheal and jim were fantastic very…
Micheal and jim were fantastic very friendly, took their shoes off inside and were so helpful
March 25, 2026
Unprompted review
Reply from Highland Broadband
Hello Cat,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such helpful and friendly customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Had an installation from John today up…
Had an installation from John today up in Thurso and it went perfectly. Super friendly, helpful and happy to answer questions. Speeds were great and I'm so glad to have made the switch.
March 25, 2026
Unprompted review
Reply from Highland Broadband
Hello Chris,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you are enjoying your new broadband speeds.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Absolutely delighted with the service…
Absolutely delighted with the service received from Alistair the Highland Broadband engineer. He went over and above to resolve our problem . Honestly can’t thank him enough !
March 24, 2026
Unprompted review
Reply from Highland Broadband
Hello Rachael,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such helpful and friendly customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Braodband Installation
Guys came early they were very quiet and neat and tidy. Very helpful with tech. Clearly explained set up and tuned all tvs. All very professional.
March 24, 2026
Unprompted review
Reply from Highland Broadband
Hello Robbie,
Thank you for taking the time to write this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful and professional customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Broadband installation
Stephen and Nathan were very knowledgeable and efficient. A quick trouble free installation of my broadband. Highly recommended
March 23, 2026
Unprompted review
Reply from Highland Broadband
Hello Stuart,
Thank you for taking the time to write this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful and efficient customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Had Michael and Nicky round this…
Had Michael and Nicky round this morning for my installation and both fantastic. Very friendly, very quick installing and getting all setup. I’m all up and running after about an hour of work, really good!
March 23, 2026
Unprompted review
Reply from Highland Broadband
Hello Chris,
Thank you for taking the time to write this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Spoke to Yasmin at HBB with a few…
Spoke to Yasmin at HBB with a few initial queries having just had installation completed this week. She was extremely pleasant and efficient and answered all my questions - so no problems. Would also add the same excellent service provided by the installers.
March 20, 2026
Unprompted review
Reply from Highland Broadband
Hello Andy,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such helpful and friendly customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Perfect service, thank you!
Stephen and Nathan Cruickshanks - what a fantastic service from you both! Thank you for being so prompt, polite, efficient and tidy. The installation was done in less than half the time expected, all sorted and up and running with no hassle whatsoever. You’re both an absolute credit to the company. Thanks to you and to Highland Broadband for providing WiFi for our community hall, it will make a massive difference.
March 20, 2026
Unprompted review
Reply from Highland Broadband
Hello Helen,
Thank you for taking the time to submit this lovely review. We are happy to be supporting local communities and helping initiatives that make a positive impact.
We are pleased to hear the installation went smoothly and you received such accommodating customer service. We will pass this review along to the team.
Best wishes,
Highland Broadband
Never had any bother with it since it…
Never had any bother with it since it was installed and the price is really good
March 19, 2026
Unprompted review
Reply from Highland Broadband
Hello David,
Thank you for taking the time to write this excellent review, your feedback is very important to us. We are delighted to hear that you are enjoying your broadband service, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
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