Highstreet Outlet Reviews 57

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I am a recent customer to HSO and wish I'd found you before! Really pleased with all the items I have bought and they have all been delivered promptly. The customer service is second to none.

Rated 5 out of 5 stars

I’ve had some great buys from HSO, but sadly my last order didn’t arrive. The delivery tracker showed it was ‘stuck’ at the Evri depot. I emailed HSO who picked up my email quickly. Bella reserved... See more

Rated 1 out of 5 stars

I have bought many lovely items from this company in the past. Unfortunately for the last few months the choice of clothes has been unappealing. The emails showing new items don’t show a good variety... See more

Company replied

Rated 5 out of 5 stars

Excellent company to deal with and always receive great customer service. Overall they offer a great range of clothing items, you just need to get in there quick for sizes before they go!

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4.2

Great

TrustScore 4 out of 5

57 reviews

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Replied to 80% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I’ve ordered so many different kinds of…

I’ve ordered so many different kinds of clothing and have not been disappointed yet. Just recently ordered some men’s socks, cashmere blend, lovely design and fabulous quality. Also ladies t shirt, great quality and delivery was very quick. Jeans and blouses. All fit well true to size and great quality garments.

February 3, 2026
Unprompted review
Rated 1 out of 5 stars

Was about to order from this company…

Was about to order from this company and decided to review its return policy. They will deduct the following: £3.95 postage but also an admin fee of £2.50. Have you ever heard of a clothing company in the uk who deduct an admin fee as well as charge for return posting??? I will go somewhere else….

February 7, 2026
Unprompted review
Highstreet Outlet logo

Reply from Highstreet Outlet

We are sorry that you have misunderstood our return policy and of course we don’t charge £3.95 or a £2.50 admin fee just to return an item 😊 This is a deterrent to returners who use a pre paid Royal Mail label and charge it to us, and not for everyday returns - we definitely do not charge for those. We hope this clarifies our policy, and you decide to give us a go! Best wishes, HSO
Team

Rated 5 out of 5 stars

Amazing Service!

Amazing service, easy to use website, great staff and cloths at prices that can't be beaten elsewhere!

I have shopped online here for some time now and have always been impressed with the quality of clothing, the 'easy to use' website and have picked up some great pieces at a great value. 10/10

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company that I purchase from…

Amazing company that I purchase from often. I have never had a problem with any of my orders, and they are always super helpful if I need any help with anything. I will definitely continue ordering with Highstreet Outlet in future and I have already recommended them to many friends. 😊😊

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience from start to end

Ordered with HSO several times, customer service is amazing as well as fast delivery. Even an option to collect if your local.
Love their website, easy to use and fab bargains.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

What an amazing company Highstreet…

What an amazing company Highstreet Outlet are. I have ordered a few things over the past few years and everything has been fantastic quality, the communication is great and the items are dispatched and delivered quickly. My latest purchase - Sherpa lined coat from yet another excellent brand is fabulous. Well made, warm and cosy - can’t wait for dare I say it, colder weather to experience its full potential. Thank you ladies, keep up the amazing work you do from an extremely satisfied customer 😀

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Orders are sent really quickly

Orders are sent really quickly. I have ordered lots of dresses recently for the summer and loved all of them. Lots of bargains and brands to choose from.

July 24, 2025
Unprompted review
Rated 3 out of 5 stars

The return postage

The return postage, already paid postage to have it delivered as don’t live near where you can pick up, so really disgruntled that items I ordered didn’t fit, then the returns postage !!

July 19, 2025
Unprompted review
Rated 1 out of 5 stars

I cancelled my order within the term o…

I cancelled my order within the term o HSO policy. They blanked my email and responded with encouragement to try the purchase before making my cancellation. I have repeatedly requested they cancel the order before dispatching the items. They continued to blank me. I have repeatedly requested a full refund, but it's like communicating with an imbecile. They don't appear to understand English and have no respect for rights of a customer. NEVER DEAL WITH THEM AGAIN. NOT TO BE TRUSTED

April 18, 2025
Unprompted review
Highstreet Outlet logo

Reply from Highstreet Outlet

This is not one of our customers, we do not have an order in this persons name. Please rest assured that we do answer all of our emails.

Rated 5 out of 5 stars

Such lovely service from this…

Such lovely service from this company-they helped me when I got my order wrong. The dresses were perfect, such bargains. I couldn’t believe they were M&S! I watch the daily lives on Facebook which are really helpful. I have placed another 2orders.

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

I have ordered jeans and cardigans

I have ordered jeans and cardigans from Highstreet Outlet. The jeans were amazing and fitted perfectly (size 12) and the cardigans (a very well known high street brand), were beautiful. I ordered a black cardi and an orange one. The prices were much lower than the shop (that’s why I bought 2!). The delivery was very quick. I will definitely be ordering from them again!

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

I have purchased several items from…

I have purchased several items from HSO, and have always been happy with my purchases.
Earlier this summer I ordered a pair of straight leg jeans, and received skinny leg. This error was promptly put right and the return was free, with no hesitation.
Very happy with this company.

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely clothes

Lovely clothes, I have been very happy with with everything I have bought. A great company that sell good quality clothes at reasonable prices 💕

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

Great items, amazing prices!

As a returning customer, I'm always so pleased with my purchases from HSO. Great pieces, lots of choice, amazing prices! Plus a speedy delivery! Can't recommend this online shop enough!

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

I have purchased quite a few items from Highstreet Outlet.

I have purchased quite a few items from Highstreet Outlet and have never been disappointed. Quality is good, with some really outstanding dresses, bags, jackets etc, and it is beautifully packed and dispatched immediately. If there has been the need to return they refund you immediately and when there was a delivery issue by couriers they rectified it immediately. The ladies there are outstanding in their service. This is my go to company for clothes. Thank you ladies.

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Have ordered from highstreet outlet a couple of times and have always had a great experience. Customer service was great as I am between sizes and was unsure what would fit best. I sent them a message on instagram and had a reply within the hour. The discounts are great and would definitely order from them again.

September 10, 2024
Unprompted review

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