I am a recent customer to HSO and wish I'd found you before! Really pleased with all the items I have bought and they have all been delivered promptly. The customer service is second to none.
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See what reviewers are saying
I’ve had some great buys from HSO, but sadly my last order didn’t arrive. The delivery tracker showed it was ‘stuck’ at the Evri depot. I emailed HSO who picked up my email quickly. Bella reserved... See more
I have bought many lovely items from this company in the past. Unfortunately for the last few months the choice of clothes has been unappealing. The emails showing new items don’t show a good variety... See more
Company replied
Excellent company to deal with and always receive great customer service. Overall they offer a great range of clothing items, you just need to get in there quick for sizes before they go!
Company details
Contact info
Unit 3 Benridge Business Park, Holyrood Close,, BH17 7BD, Poole, United Kingdom
- enquiries@highstreetoutlet.com
- highstreetoutlet.com
4.2
Great
57 reviews
Replied to 80% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love this company
Love this company. Great discounted clothes, service and the ladies are all great, real people…love their lives everyday and you get to see the clothes on all shape's, size’s and heights. I’m addicted! 🤩
September 10, 2024
Unprompted review
Rubbish !
I'm giving it one as it's the least I can give !
The clothes are poor quality.
The cut of cloth is terrible.
Returns policy is stupid.
Never to use again.
And I suggest you don't either.
September 3, 2024
Unprompted review
Reply from Highstreet Outlet
We have requested further information from this reviewer because we don't have an order in this reviewers name. Just to clarify, we do accept returns within 14 days of receipt, it's really easy to return to us and we pride ourselves on the speed of which we refund returns, we feel this does contribute to the huge number of regular customers that we are fortunate to have. If the customer did place an order in another name, and would like to get in touch, our customer service team are always more than happy to assist on enquiries@highstreetoutlet.com.
Happy bunny here …
Made a few purchases no problems it's a shame disgruntled customers leave poor reviews and really happy customers don't . The company always give clues to what brand you are buying so you know yourself if they run big/ small especially on the live broadcasts on insta Facebook even measuring the garments for you ! I ordered on Monday evening email from Evri Tuesday saying item on way so finding a quick delivery standered £3.99 postage or free if a large spend over £50.00:
Found the company helpful and great value
September 9, 2024
Unprompted review
Great company
Great company, nice clothes and perfect prices!
I have bought a few garments from HSO and everything has always arrived promptly.
My size is between 10 and 12, and buying the right size online is sometimes challenging. However, the staff at HSO have always answered all my questions; they are very helpful.
Thanks HSO.
August 15, 2024
Unprompted review
Sent me an item that had been used…
Sent me an item that had been used denied it but then said they sometimes wash their clothes. Very poor customer service won’t be ordering from them again
September 2, 2024
Unprompted review
Reply from Highstreet Outlet
We were sorry to hear that you were unhappy with your purchase, it is not our policy to wash clothes at all, and we are sorry that our email was misunderstood. All of our clothing is surplus and perfect stock, and you are, of course welcome to return any item for a full refund. We are platinum rated (the highest obtainable) on Feefo, which does give a more balanced reflection of our customer service.
I have purchased items from the website…
I have purchased items from the website a few times, great service. Yes you have to pay for returns but that's the case with lots of online retailers these days including big brands!
July 6, 2024
Unprompted review
Feedback/ observation
It seems if you have a complaint or an issue they will just block you from fb and Instagram, how unprofessional.
April 12, 2024
Unprompted review
Reply from Highstreet Outlet
Thank you for your comment.
Please do allow us to clarify why this review has been left in this instance, and to also highlight that blocking people from our social community is, of course, not our common practice.
The reviewer is associated with a former employee of Highstreet Outlet.
The reviewer is not blocked from our social platforms, and does not follow us on our social platforms.
We do not block customers from our social media channels, and we pride ourselves on our high levels of customer service, for which we have have won awards on the Feefo review platform - where we are Platinum rated. We are also highly rated on Google and Facebook. Please do bear in mind that reviews on this platform are not always from verified customers.
Unfortunately the purchases I bought…
Unfortunately the purchases I bought were wrongly sized ( too small ) it cost me £13 to return of which HSO agreed to pay £5 but then sneakily knocked it off my refund and blocked me on Facebook so I couldn’t contact them. Ummm…….unprofessional and cheats. Sad to see such disingenuous people trading in the fashion industry 😢 I have received a reply, sadly as expected their refund was less the £5 postage they had said they would contribute. The fact of the matter is that high street outlet are selling goods cheaply that are wrongly sized and will not pay for the return postage. HSO admitted in our string of emails that the jeans came up small. This is a genuine review and was not meant to be defamatory. Please note the truth can not be defamatory. Btw I do not live in Jersey! Thanks for getting in contact at this late date HSO.
June 24, 2023
Unprompted review
Reply from Highstreet Outlet
We sadly did have to block this customer from Facebook, after a series of many emails, we very rarely have to block customers, and did not take the decision lightly. The customer received some jeans that did not fit, and as a gesture of good will, we offered to cover some of her return P&P (the customer is a Jersey resident). On receipt of her return we issued a full refund. There was nothing sneaky or cheating, and this is actually untrue and defamatory. We would like to reassure any customers reading this review that we are actually Feefo platinum rated, and really do go out of our way to help our customers. We would advise that if you are ordering from outside of the UK, and items are unsuitable, that the return costs can be considerable and will fall to the customer, unless of course they are faulty in which case we are more than happy to assist and cover the full cost of returning. The jeans are now with us, and are in perfect condition and we are pleased to say that we issued a refund in full to this customer.
Really impressed
Really impressed. Items posted same day as order. Good email communication. Three items arrived, two items were lovely, fitted great and looked amazing, one I didn't like when I tried it on so returned it. Postage wasn't much. Refund processed really quickly. No issues at all. Will use again.
June 27, 2023
Unprompted review
Great company
Great quality clothes with very reasonable prices. Always a good variety to choose from and prompt delivery.
August 16, 2022
Unprompted review
Excellent
Excellent, good prices, great purchases and good at answering any questions. *****
June 29, 2022
Unprompted review
Love Shopping with this Company.
Love Shopping with this Company.. Great Quality and PRICES.. and it feels very Friendly too. Which is nice. what i like is how they Show all the new Arrivals on a Friday so you can view them before and treat yourself. Also one item I returned for an Exchange and this was dealt with very quickly . 10 out of 10. From me. WELL DONE LADIES and the little dog Monty who sometimes makes an appearance on a Friday .
February 7, 2022
Unprompted review
Lovely clothes & CS
Great site offering cheaper & more affordable high street brands for ladies.
Fast delivery & great customer service.
*Only issue is you have to pay return postage fees.
September 11, 2021
Unprompted review
This website isn't badly priced apart…
This website isn't badly priced apart from the delivery charge and also you have to pay for returns.
August 14, 2021
Unprompted review
Reliable seller
Prompt, reliable service.
Items as expected and good value.
No postage charges as spent over £40.
Would certainly not hesitate to use again.
January 15, 2021
Unprompted review
High street brands not high street prices
They have a good selection of ladies wear and accessories brands that you cannot always afford on the high street but there is only one problem, postage! There is only one standard price for postage and it takes so long to get to you. I have bought several thing from this website and love what I have bought but the wait for it to arrive puts me off some times. If you don't mind about a 5 day wait for your item, then have a look.
February 8, 2015
Unprompted review
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