Higson Homes Sales & Lettings Reviews 397

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

My experience with Georgia Taylor was fantastic. I was shown around a property and she had all the answers for me. 5 star for Georgia and Higson Kev

Rated 5 out of 5 stars

From the point of application it took less than a week to get the tenancy agreement sorted out. Communication with Higson Homes is great, little to no wait to receive a response. Thanks for all y... See more

Company replied

Rated 5 out of 5 stars

The service provided from higson homes is absolutely fabulous from start to finish. All the staff are incredibly friendly and very helpful, I would like to say a special thank you to Emily who has bee... See more

Company replied

Rated 5 out of 5 stars

Great company. Have dealt with Higson Homes for years for lettings and sales. Their support and guidance has been invaluable. Locally we wouldn’t use any other estate agent. Lovely friendly staff, v... See more

Company replied

Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Rental Agency
  4. Serviced Accommodation

Written by the company

Higson Homes are a family run business located in the heart of Chanterlands Avenue in Hull. We are slightly different from other local estate and letting agents as we are educated in many property and investment strategies.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

397 reviews

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Rated 5 out of 5 stars

Great Experience; Megan Sanderson

Megan Sanderson helped me find a flat and onboard in under a week, she dealt with my urgent emails and got me sorted out with a viewing immediately. Super grateful and so easy to contact and communicate with, great people, definitely recommend if you need trusted landlords and a lovely place to live.

August 23, 2023
Unprompted review
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Reply from Higson Homes Sales & Lettings

Thank you so much for sharing your feedback with us, we really appreciate it :)

Rated 5 out of 5 stars

My first experience with Higson Homes

I am in india now but the company realy helped me to find an accomadation easily.The communication was great and in a timely manner.Any queries related to the the accomation answered promptly and clearly.
I am so happy that I was able to find an accomadation in UK before I travel.I am thankful to the company for that.

August 15, 2023
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Reply from Higson Homes Sales & Lettings

Thank you so much for sharing your feedback with us, we really appreciate it :)

Rated 5 out of 5 stars

smooth

The entire process was smooth. Sasha rendered an excellent service

August 14, 2023
Unprompted review
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Reply from Higson Homes Sales & Lettings

Thank you so much for sharing your feedback with us, we really appreciate it :)

Rated 1 out of 5 stars

Higsons are cowboys.

Higsons are cowboys.
Should be minus 5
Forearmed is forewarned?
Joni the owner says I only speak to the owner and owner only.so not me.well if you are name is on the mortgage .what does that make me?ain't rocket science.?My wife sent numerous emails to higsons.To say get in touch with my husband only.Then guess what they get in touch with her.
They employ a guy called des brown to repair. He supposed to be a master craftsman.Aka bodge it and scarper ..takes no photos of the damage.he makes up jobs.
You supposed to get two quotes for a job.to see if one is robbing you.higsons one and one only.
No quote just do the job.and pay the bill?
He I am sure a timed served master butcher.he has memory problems.he dont know the difference between a hinge and lock.he cannot finde work in grimsby.he needs glasses.what a mess he makes.
He has no landline or address.
Just email and mobile number.
Please keep away from these two.
Higsons .you sign a contract to say to get consent.it is like talk to the hand because their heads don't want to know.
Please as a landlord avoid these like the plague.dick Turpin had a mask their have a smile.
How they have not been looked into is unbelievable.mark in the office arrogant.he never answers the phone. A junior assistant always takes his calls.he can talk the talk.but no good in delivering.He says your wife agreed by email for the jobs.so prove it.6 weeks later on
Still not proved it.And no apologies? and Rachel is arrogant. She changes the stories from day to day.her and des cannot get their stories straight.Des is that qualified ?
In nothing still awaiting his safety accessors number.claiming to be something but he is not
I believe is a fraud.he not even had a dbs check.and he works in houses.His favorite saying it was a safety issue?He amazed me he not had one complain in 25 years?
Miracle to be precise .You get his worked checked.The person checking it says cannot see what he has done?Or for 25 years experience he butchered it.?
He will tell you he will see a solicitor if you doubt his work?
And he will come around to see you?
Joni remember I have emails to prove everything.
You terminated the contact due to I
Catching up with you.
Do you remember you saying .on an email I speak to the owner and owner only.the mortgage papers say I a own the property as well
Or you forget you sent it.
I await your reply.or you lieing again?
Memory lapse.
Once again speak to the hand because the don't want to know.

I would say accurate

Music to my ears when they ripped up contract.why would any want to do buisness when they go into your house and invent jobs.
Still awaiting a reply.
Remember answers have to tally up with the emails you sent.
Just keep away from this company.
As far as you can.joni hope you get the help you need .remember liars always get caught out.
Hope you can sleep at night saying me and my wife's experience with you are inaccurate.
Remember emails tell the truth
Still awaiting mark to produce the email.from two months ago
Higsons gave me a bill included a new hinge.rachel then told me in an email it was the barrel of the lock.so I emailed bodge it and scarper .said I have a problem .I have been down to the house my key fits the new lock.how is this possible.he said I have changed the hinge but not the lock.
How two stories are not the same here.
But joni will say you are lieing but I have two emails off these two people saying it.
Please keep away it starts at the top and filters down

August 18, 2023
Unprompted review
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Reply from Higson Homes Sales & Lettings

Gary, we terminated our contract with you for very good reason. Your inaccurate ramblings above only serve to reassure us that we made the correct decision (as do the 29 emails that have arrived in both ours and our contractors email inbox over Friday and the weekend). We wish you well for the future and genuinely hope you get the help that you need.

Rated 5 out of 5 stars

Got to keep my rented home ive been in…

Got to keep my rented home ive been in for 13 years as Higson homes helped find a new landlord to buy of my old landlord, during a stressfull time they honestly was so helpfull and kept me updated.

August 17, 2023
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Reply from Higson Homes Sales & Lettings

Thank you so much for taking the time to leave us a review, we really appreciate it! :)

Rated 5 out of 5 stars

Well done

I was working with Sasha Aramuch , had a lovely experience she was patient and explaining what I needed to know on time. Thank you Sasha

August 16, 2023
Unprompted review
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Reply from Higson Homes Sales & Lettings

Hi and thank you for taking the time to share feedback on our colleague Sasha, we're really happy you had a good experience with Higson homes :)

Rated 4 out of 5 stars

Great customer service experience.

Spoke on the phone with Megan Sanderson and she was so cheerful and helpful. My inquiries was answered speedily without any delay and she was open to any further information i might need answers to. She spoke in a clear and concise way for me to understand as English is not my first language.

August 16, 2023
Unprompted review
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Reply from Higson Homes Sales & Lettings

Thank you so much for sharing your feedback, we're really happy you had a good experience with Higson Homes

Rated 1 out of 5 stars

Should be zero stars

Should be zero stars. This agency will actually not listen to your complaint, they will do nothing to help you. They will not attempt solving your complaints instead they will indirectly call you stupid cause apparently it’s “just you” noticing something wrong, even if that thing will make your life miserable.
Rent with them at your own peril, I effed up the moment I didn’t view the house before paying and moving in.

August 7, 2023
Unprompted review
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Reply from Higson Homes Sales & Lettings

Ibiso, we appreciate your feedback, however, there is no issue with the oven. It has been checked and is in full working order. This has also been confirmed with other tenants in the property who are all using the oven with no problems. We will always do our best to resolve a genuine complaint, but in this case there is not a problem.

Rated 1 out of 5 stars

Poor experience with Higson Homes

Poor experience with Higson Homes. Slow on application but quick to cancel application even after holding deposit and having a move in date. It's so disappointing because you don't care about the mental health of applicants and I sense being racist too

August 6, 2023
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Reply from Higson Homes Sales & Lettings

Hello Abisola,

We are very disappointed that you have given us a 1 star review. False information was provided to us by yourselves on 2 occasions for referencing purposes. As stated in our terms and conditions in these circumstances you would not be entitled to a refund of your administration fee.
To suggest that we do not care for the mental health of our tenants or that we are racist because of this is completely baseless and untrue. Using this type of language can be very damaging for a small business.

Rated 5 out of 5 stars

I had molds in my bathroom that came up…

I had molds in my bathroom that came up because of my faults. I didn’t realize I caused them, so I reached out to Higson Homes to help me clear them.

They explained to me the things I did to cause the molds to come out and what I shouldn’t be doing, but still helped to clear them as swiftly as possible.

I’m grateful for that

August 3, 2023
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Reply from Higson Homes Sales & Lettings

Hi, thank you so much for sharing your feedback, we really appreciate it :)

Rated 5 out of 5 stars

Inventory Enquiry

Megan Sanderson attended to my enquiry within a short amount of time and got my issue sorted

August 3, 2023
Unprompted review
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Reply from Higson Homes Sales & Lettings

Hi, thank you so much for your feedback, so glad you are happy with the service you received :)

Rated 5 out of 5 stars

Emily Walker has been very helpful and…

Emily Walker has been very helpful and accommodating whilst I have been searching for a property to rent. I am constrained by time and they have managed to fit viewings around me which has been incredible.

August 2, 2023
Unprompted review
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Reply from Higson Homes Sales & Lettings

Hi there, just a little note to say thank you so much for taking the time to leave us this lovely review, we really appreciate it! :)

Rated 5 out of 5 stars

The house was lovely and the gentleman…

The house was lovely and the gentleman that showed us around was brilliant and answered all of our questions. Will definately look at more properties with them

August 1, 2023
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Reply from Higson Homes Sales & Lettings

Hi, thank you so much for the feedback. Glad you were happy with our service :)

Rated 5 out of 5 stars

Excellent service from Higson Homes.

I have only had my property with Higson Homes for a short time and the efficiency and speed they have found a tenant has been excellent. A special thanks to Sasha and Emily who have both made my life hassle free and they are credit to themselves and the agents.

August 1, 2023
Unprompted review
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Reply from Higson Homes Sales & Lettings

Hi there, just a little note to say thank you so much for taking the time to leave us this lovely review, we really appreciate it! :)

Rated 4 out of 5 stars

Their coordinator has being of immense…

Their coordinator has being of immense help to me, mostly Sasha Aramuch. They called, and also direct me on what to do next. She also aided me with a link to get a proof to rent.
I will say the whole process is a seamless one.

August 1, 2023
Unprompted review
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Reply from Higson Homes Sales & Lettings

Hi there, just a little note to say thank you so much for taking the time to leave us this lovely review, we really appreciate it! :)

Rated 5 out of 5 stars

Fantastic

Fantastic! Very helpful and understanding lady

July 28, 2023
Unprompted review
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Reply from Higson Homes Sales & Lettings

Hi, thank you so much for your feedback :)

Rated 5 out of 5 stars

Emily walker was quick on the ball to…

Emily walker was quick on the ball to respond to my recent enquiry regarding a property. polite and listened to my needs looking forward to viewing property soon

July 27, 2023
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Reply from Higson Homes Sales & Lettings

Hi, thanks so much for taking the time to leave a review. It is much appreciated :)

Rated 5 out of 5 stars

Higson Homes Sales & Lettings is very…

Higson Homes Sales & Lettings is very good in service and will respond to you according to what they emailed to you, especially Emily Walker who will immediately provid all the requirements needed and questions to answer. She also responds very fast to all the queries and do her best if you have to reschedule the house viewing. She is the best.

July 27, 2023
Unprompted review
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Reply from Higson Homes Sales & Lettings

Hi there, just a little note to say thank you so much for taking the time to leave us this lovely review, we really appreciate it! :)

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