Masonsresidential Reviews 41

I just want to say a massive thank you and leave a well-deserved review for our estate agent Jay Mason who truly went above and beyond throughout both our house sale and the purchase of our new home.

From start to finish, nothing was ever too much trouble. Every call and message was answered straight away, and we were kept updated at every stage, which made a huge difference during what can be a very stressful process.

He constantly chased solicitors, pushed things forward when needed, and really took a lot of the pressure off us, easing what could have been a very stressful experience. His professionalism, dedication, and genuine care really stood out.

We honestly couldn’t have asked for better support and would highly recommend Jay to anyone buying or selling a home. Thank you again for everything!

Jay was a great help to us as first time buyers. He even chased up our solicitors when things slowed down. Very straightforward and reliable! Would recommend 🙌🏽

We had a bit of a difficult transaction which couldn’t be helped by any of the parties, throughout this Jay was communicative, helpful, on the ball and always accessible. He worked hard with chasing solicitors and helped get our sale completed before Christmas. He was always there to answer any of my questions and provide reassurance. I would highly recommend Mason’s Residential for anyone wanting a personalised, tailored and efficient service.

Brilliant service from start to finish, Jay was very good he kept me informed at all times, he was always chasing the solicitors on my behalf, he would always reply to my emails and phone calls. He was very friendly and professional excellent service Jay well done 👍

As first time buyers, the process of purchasing a home felt daunting, but Jay turned it into a smooth and genuinely positive experience. We felt genuinely supported throughout the journey, and his commitment to excellent service made all the difference. Cannot thank Jay enough for his work and getting us into our new home.

We bought our first property through Masons, and he was amazing through the whole process going above and beyond. Jay was always available and if the solicitors were not responding quick enoughJay would find out any queries and get back to us within the same day. Jay kept us updated through the whole process. I would highly recommend Jay from Masons's as it was a very positive experience.

We bought our first property through Masons, and the experience was absolutely seamless. Jay was super friendly, professional, and always available whenever we needed an update. His excellent communication and support made the whole journey smooth and stress-free. Highly recommend!. We wouldn’t hesitate to recommend Masons and especially Jay to anyone looking to buy or sell a property. He turned what could have been a stressful process into a really positive and memorable experience.

Jay was great with his communication and was always available (even when on holiday)

I have already been recommending Mason's residential.

Thank you. Five star service.

Jay is very passionate and enthusiastic and we felt he has been genuinely so pleased for us fulfilling our dream and relocating ! He has been available to answer any questions and always called back if messages left
Thank you Jay .

Jay was amazing from day 1 , right til the end . And he had his work cut out with me .
At the end of the phone when ever I called or text him .
Thank you Jay

A seamless purchasing experience!

I'd highly recommend Jay for purchasing a property. He has always been there for communication, very responsive and easy to get hold of at any time of day. Myself and my partner were selling and purchasing at the same time and despite some hold-ups, Jay would constantly chase up solicitors for us and this massively helped push through our purchase and speed things up. We have now moved into our dream home, and this wouldn't of happened without him.

A few delays in the sale but nothing to do with Masons. Any issues along the way were always quickly and effectively addressed by Jay.
I would definitely use Masons in the future

Jay is a great communicator. He is organised and precise.
Always contactable. Many years of experience has enabled him to understand the market.
I would thoroughly recommend.

Having recently purchased a property through Masons estate agents I found Jay and extremely helpful and always available for me to speak to with any questions I had
He was always extremely professional and would reply promptly
I would certainly recommend him to other potential buyers

Jay was helpful and always responsive with our questions. A smooth transaction and I can only recommend. Thank you Jay

Jay has been fantastic to deal with throughout this process. It's been a bit of a rollercoaster of a purchase and sale but Jay has been so helpful and communicative the whole way through. He is excellent at communicating with us and always picks up the phone if you need him. Highly recommend if you're looking for an experienced and capable agent.

We recently bought our new home with the help of Masons Residential and the experience was outstanding from start to finish. They were professional, attentive, and always available to answer our questions, no matter how small. The process felt smooth and stress-free thanks to their clear communication and guidance. We couldn’t be happier with our new home and would highly recommend Masons residential to anyone looking to buy or sell.

Excellent service from Masons Residential. Jay was brilliant throughout — always prompt, professional and supportive throughout the whole process even after completion, made the process buying my first property in Milton Keynes as smooth as possible, highly recommend :)

What more could you need?!
Jay is very knowledgable, smart, and very impressive.
He's been offering advice, insight, and the tools to let us make a decision without any pushing or swayin like you'd find.
He's easy to get a hold of, very responsive and has a great attitude.
Honestly great to work with!

So far so good. Jay has been a breath of fresh air. Having just terminated the contract with another agent (let’s call them Ignorant & Incompetent Ltd) who failed to sell the property in 6 months I engaged the services of Masons on recommendation from a friend. Within 10 days he’s found a buyer and an offer has been accepted.
Jay is enthusiastic, knowledgeable and certainly knows how to sell houses. His communication is first rate and he really puts the effort in.
Just need to get the sale over the line now.