Steve Mooney who installed our HiHi system was brilliant, explained what he was going to do and once installed explained how everything works. Very professional and extremely polite. He made it a very... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dealing with Mitch today to sort our network and voice service out (Remotely). Superb knowledge, called back when he said he would and took ownership of the problem and more importantly resolved the... See more
Company replied
Jack came after a full day on another job to attend to our call to avoid us having to wait any longer to get our phone working. He got the replacement phone installed and checked the full system and l... See more
Company replied
I experienced an issue with the sound on my HiHi4 phone, whenever I received calls, I couldn’t hear the person on the other end. I explained to Lewis that I had recently switched to a WFH setup, a... See more
Company replied
Company details
Information provided by various external sources
Say Hello to HiHi2 from HiHi; the UK's only Google certified business phone. Discover a world of apps on a truly intuitive and flexible device.
Contact info
United Kingdom
- hihi.co.uk
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The gentleman is called Joshua (Josh)
The gentleman is called Joshua (Josh), guided me through my queries. Very helpful and patience even though I asked many questions and even repeated myself, he was still very gentle and professional with me.
March 25, 2026
Unprompted review
Reply from HiHi Limited
Hi there,
Thank you so much for taking the time to leave this lovely 5‑star review. I’m really pleased to hear that Joshua was able to guide you through your queries so patiently. It’s wonderful to know he stayed helpful, gentle and professional throughout, even with repeated questions — that’s exactly the level of support we aim to provide.
Kind Regards,
Kelly
Friendly and patient staff
Friendly and patient staff. Took time to go through all changes with new phones
March 25, 2026
Unprompted review
Reply from HiHi Limited
Hi Julie,
Thank you so much for taking the time to leave this lovely 5‑star review. I’m really pleased to hear that our team were so friendly and patient, and that they took the time to guide you through all the changes with your new phones. It’s great to know you felt well supported throughout.
Mitchell did a great job of resolving…
Mitchell did a great job of resolving our company wide issue. He was proactive, polite, knowledgable and we're all very grateful for his support. Thank you Mitchell
March 24, 2026
Unprompted review
Reply from HiHi Limited
Hi Sharon,
Thank you so much for taking the time to leave this fantastic 5‑star review. I’m really pleased to hear that Mitchell was able to resolve your company‑wide issue and did so with such a proactive, polite and knowledgeable approach. It’s great to know his support made such a positive impact for your whole team.
Kind Regards,
Kelly
Devante sorted our system out promptly…
Devante sorted our system out promptly and how we needed it to work whilst we went on holiday.
March 24, 2026
Unprompted review
Reply from HiHi Limited
Hi there,
Thank you so much for taking the time to leave this lovely 5‑star review. I’m really pleased to hear that Devante was able to get everything sorted promptly and set up just how you needed it before your holiday. It’s great to know his support made things run smoothly for you.
Kind Regards,
Kelly
Quick hassle free resolution by Jordan
Jordan understood my issue and resolved it in double quick time.
March 24, 2026
Unprompted review
Reply from HiHi Limited
Hi Ann,
Thank you so much for taking the time to leave this lovely 5‑star review. I’m really pleased to hear that Jordan understood your issue straight away and was able to resolve it so quickly. It’s great to know the support was hassle‑free for you.
Kind Regards,
Kelly
Very helpful Tech support from Tom…
Very helpful Tech support from Tom Perkins, thank you.
March 23, 2026
Unprompted review
Reply from HiHi Limited
Hi Sian,
Thank you so much for taking the time to leave this lovely 5‑star review. I’m really pleased to hear that Tom was able to support you so helpfully — it’s great to know his tech assistance made a positive difference.
Reply from HiHi Limited
Hi Gillian,
Thank you so much for taking the time to leave this lovely 5‑star review. I’m really pleased to hear that you received such helpful support from Zack — it’s great to know he was able to assist you so effectively.
Kind Regards,
Kelly
Upgrade of phones
Elliot upgraded our existing system and was very courteous and informative ensuring he covered all aspects of use answering questions and explaining.
March 23, 2026
Unprompted review
Reply from HiHi Limited
Hi there,
Thank you so much for taking the time to leave this positive 5‑star review. I’m really pleased to hear that Elliot was able to upgrade your system smoothly and take you through everything in such a courteous and informative way. It’s great to know he covered all aspects and answered your questions clearly.
Kind Regards,
Kelly
Kevin Marques was really helpful
Kevin Marques was really helpful, and set up new logins for our team by return
March 23, 2026
Unprompted review
Reply from HiHi Limited
Hi there,
Thank you so much for taking the time to leave this positive 5‑star review. I’m really pleased to hear that Kevin was able to help so quickly and get the new logins set up for your team straight away. It’s great to know the support made things easy for you.
Kind Regards,
Kelly
George I
George Ioakeim was very helpful and spend two hours to get us online.
Thank you George
March 21, 2026
Unprompted review
Reply from HiHi Limited
Hi Manpreet,
Thank you so much for taking the time to leave this lovely 5‑star review. I’m really pleased to hear that George was able to spend the time needed to get everything back online for you. It’s great to know his support made such a positive difference.
Kind Regards,
Kelly
Rich Smith - great service!
Rich came and fitted our new phones promptly and was really friendly and informative in the process. He went through a thorough demo on the phones and we are really happy with the service and our new phones! Thank you Rich :)
March 20, 2026
Unprompted review
Reply from HiHi Limited
Hi Holly,
Thank you so much for taking the time to leave this brilliant 5‑star review. I’m really pleased to hear that Rich was able to get your new phones fitted promptly and make the whole process clear and enjoyable. It’s great to know the demo was helpful and that you’re happy with both the service and your new phones.
Kind Regards,
Kelly
Zack C-Bennett was very helpful in…
Zack C-Bennett was very helpful in customer service and sorted my issues straight away.
March 20, 2026
Unprompted review
Reply from HiHi Limited
Hi Neil,
Thank you so much for taking the time to leave this lovely 5‑star review. I’m really pleased to hear that Zack was able to help you so quickly and get everything sorted straight away. It’s great to know his support made such a positive difference.
Chris
Chris, the engineer who came to do training was excellent at explaining how the system worked.
Could not have been more helpful
March 19, 2026
Unprompted review
Reply from HiHi Limited
Hi Una,
Thank you so much for taking the time to leave this lovely 5‑star review. I’m really pleased to hear that Chris was able to explain everything clearly and make the training so helpful for you. It’s great to know the experience felt supportive from start to finish.
Kind Regards,
Kelly
We had problems with our phone system…
We had problems with our phone system and George Loakeim got straight on to it, organised engineers and ordered new phones. The whole problem was sorted out efficently and promply with George getting in touch after the job was completed to make sure everything was good.
March 18, 2026
Unprompted review
Elliot is the best
We had Elliot at our site today and what a delight he was. He was very professional, and took his time to show me the HIHI phones and how they worked.
Elliot was very prompt with his arrival and was early and not late so even better for us.
thank you Elliot
March 18, 2026
Unprompted review
Reply from HiHi Limited
Hi,
Thank you for taking the time to leave such a lovely review. It’s wonderful to hear how positive your experience with Elliot was. His professionalism, clear explanations and the time he took to walk you through the HiHi phones clearly made a real difference. The fact he arrived early and was such a delight to have on site really speaks to the level of service he provides.
I’ll make sure your thanks and kind words are passed on to him — they’ll mean a lot.
Kind Regards,
Kelly
Excellent Experience
Chris arrived on time and was courteous and very knowledgeable about the products and services and was able to answer all questions.
Polite and friendly.
March 18, 2026
Unprompted review
Reply from HiHi Limited
Hi,
Thank you for taking the time to leave such a positive review. I’m really pleased to hear that Chris arrived on time and made such a great impression with his courtesy, product knowledge and ability to answer all your questions. Polite and friendly engineers make all the difference during an installation, and it’s lovely to know that’s exactly the experience you had.
Kind Regards,
Kelly
Excellent service quick & very helpful…
Excellent service quick & very helpful with all the information I requested
Thank you :)
March 18, 2026
Unprompted review
Reply from HiHi Limited
Hi Tania,
Thank you for taking the time to leave such a positive review. I’m really pleased to hear that you received excellent, quick service and that all the information you needed was provided so helpfully. It’s great to know the experience was so smooth for you.
Kind Regards,
Kelly
Getting a new phone system from HIHI
Getting a new phone system from HIHI , Chris the engineer was very helpful and professional, explained the system well, really nice chap
March 17, 2026
Unprompted review
Reply from HiHi Limited
Hi Stewart,
Thank you for taking the time to leave such a positive review. I’m really pleased to hear that your new HiHi system installation went so well. Chris’s professionalism, clear explanations and helpful approach clearly made the experience smooth and straightforward, and it’s great to know he left such a good impression.
I’ll make sure your kind feedback is passed on to him.
Kind Regards,
Kelly
Logged an issue with my Teams app on my…
Logged an issue with my Teams app on my tablet which I needed to use within the hour. Adelaide called me within this time frame which she managed to resolve and I was back up and running straight away - Thank you so much
March 17, 2026
Unprompted review
Reply from HiHi Limited
Hi Caren,
Thank you for taking the time to leave such a lovely review. I’m really pleased to hear that Adelaide was able to get back to you so quickly — especially with such a tight timeframe — and that she managed to resolve the Teams issue straight away so you could carry on with what you needed to do.
It’s great to know her support got you back up and running without any delay. I’ll make sure your thanks are passed on to her.
Kind Regards,
Kelly
Wonderful speedy resolution
The speed as to how quickly my phone call was answer was wonderful, not being held on hold for ages was a blessing as it took 5 mins out of my working day rather than 30 minuets.
Summer was a lovey lady she found my issue within a moment and rectified this straight away, also tested the out of office answer message, to ensure it was correct and then followed up with an email.
March 16, 2026
Unprompted review
Reply from HiHi Limited
Hi Rebecca,
Thank you for taking the time to leave such a lovely review. It’s great to hear how quickly your call was answered — saving time in the middle of a working day makes such a difference. I’m really pleased that Summer was able to pinpoint the issue straight away, get everything resolved on the spot, and even test your out‑of‑office message to make sure it was perfect. Her follow‑up email is exactly the kind of thorough support we aim for.
I’ll make sure your kind feedback is passed on to her.
Kind Regards,
Kelly
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.