Love the shoes, but I inadvertently ordered the wrong size on my first pair. Not sure this has been resolved because I emailed a request to exchange for a larger size. Then I sent a second email for... See more
Company replied
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Review summary
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Reviews shaping this summary
We received our original order on 7/24/26 and the shoes received were the wrong stile. We ordered two pair of the HF Stride – Hands-Free & Ergonomic Barefoot Shoes, one woman and one man, but the shoe... See more
Company replied
The return process is a bit cumbersome but doable. My shoes needed to be returned for a larger size so they told me to keep that pair and they would ship me another one if I would pay for the shipp... See more
Company replied
The shoes took a while to arrive but I was kept well informed of the shipping progress. I purchased the elastic lace ones to wear as indoor shoes and they are very comfortable but as the heels are so... See more
Company replied
Company details
About Hike Footwear
Written by the company
About Hike Footwear
At Hike, we prioritize a healthier foot environment. Our footwear stimulates the natural alignment of your feet, preventing and reducing foot pain and deformities. When you choose Hike, you're making a lifelong commitment to the well-being of your feet!
Our Goal
Our mission is simple–it is to alleviate foot pain and improve foot health for our customers through carefully designed and supportive footwear for every season, prioritising the natural alignment of the feet, quality, comfort, and sustainability in every step.
Contact info
United States
- info@hike-footwear.com
- hike-footwear.com
3.5
Average
49K reviews
Asks customers to review
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I cannot get anyone from HIKE to return…
7/26/26 - I cannot get anyone from HIKE to return my emails and I cannot call in or ask for a call back. I'm beginning to thing that this was all a scam and I will need to get my credit card company involved to get my money refunded as the shoes are too big and I need to return them and get my money back.
8/4/2026 Update: I'm so glad that you responded to me. I hope you get my email asking for a full refund and a return address in the USA so that I can return the shoes to your company.
July 26, 2026
Unprompted review
Reply from Hike Footwear
We're sorry for everything you have been through and we truly mean every word of that. Being unable to get a response to your emails and having no way to call in or request a callback while being left with shoes that do not fit is completely and utterly unacceptable.
Please reach out to us one more time at info@hike-footwear.com with your order details and we will personally make your return and refund our absolute top priority right away. We are fully committed to making this right for you immediately and we do not want you to have to involve your credit card company.
You deserve your money back and we are going to make sure that happens.
Hike Footwear
Customer Service
Shoes are too big; -0- customer support
The shoes are too big. I have sent numerous emails requesting instructions to exchange them and got nowhere.
July 27, 2026
Unprompted review
Reply from Hike Footwear
We apologize for the frustration you’ve experienced with your shoes being too large and the difficulty you’ve faced while trying to get assistance with your exchange.
We understand how upsetting it must be to receive a pair that does not fit as expected and then be left waiting for a response when you’re simply trying to resolve the issue.
This is not the experience we want our customers to have, and we appreciate your patience as we work to address your concerns and improve our support process.
Hike Footwear
Customer Service
Reply from Hike Footwear
We truly appreciate you sharing your feedback and understand your request for a larger size. We know how important it is to have more sizing options available to ensure the best possible fit and comfort.
Your suggestion is valuable to us, and we will certainly share it with our team as we continue looking for ways to expand and improve our sizing options in the future.
Hike Footwear
Customer Service
Regained my balance
Regained my balance, toes have stopped hurting and I am sleeping better and I can negotiate the stairs out of my house much better.
July 27, 2026
Unprompted review
Reply from Hike Footwear
Thank you so much for taking the time to share such a meaningful and wonderful experience with us. Hearing that your balance has improved your toes are no longer hurting you are sleeping better and navigating stairs has become so much easier means absolutely everything to our entire team!
Knowing that our shoes are making such a significant positive difference in your overall wellbeing and quality of life is the greatest reward we could ever ask for. Thank you so much for your amazing support.
Hike Footwear
Customer Service
Due to a degenerative back issue I find…
Due to a degenerative back issue I find I need lightweight shoes to wear these days. Also something that felt good on my feet through the day. The Hike footwear fills the bill. I now own several pairs and always check their ads through emails I receive to see new offerings. I found their customer services are spot on. The shoes keep me grounded and so comfortable that I do not have an urgency to remove them as I have done with other shoes. I found their customer help in choosing my style and size was easy. The toe box is comfortable for the width of my foot. I normally wear in a regular shoe a 8.5 wide or 9.0 to accommodate the width of my foot. With Hike it is just ordering 8.5! And go!! Balance with the shoes are great too. For more clarity, I am an 81 year old lady. Ordering and delivery was easy and on time as promised.
March 30, 2026
Reply from Hike Footwear
We are delighted that our footwear has made such a positive difference for you! It truly means so much to know that our shoes are providing the comfort and support you need, especially while helping with your back concerns.
We sincerely appreciate you taking the time to share your experience with us, and we’re thrilled to hear that our customer service team was able to assist you in finding the right fit.
Thank you for your continued support and for allowing us to be part of your journey toward more comfortable steps!
Hike Footwear
Customer Service
The shoes were too small
The shoes were too small, even with countless emails making an offer for resolution, I was not able to actually speak with a live person to answer my questions before accepting the suggested resolution.
YOUR CUSTOMER SERVICE IS LACKING BIG TIME!!
I am chalking this one up to lesson learned!
June 29, 2026
Reply from Hike Footwear
We truly sorry about your experience with the shoe sizing and the difficulties you faced while trying to get assistance. We completely understand how disappointing it must have been to receive shoes that did not fit properly and then be unable to speak with a live representative to have your questions answered before making a decision.
We regret that our communication and support did not meet your expectations. This is not the experience we want our customers to have, and we understand how important it is to feel heard and supported when resolving an issue.
Your feedback regarding our customer service is extremely valuable, and we are taking it seriously as we continue working to improve our processes and provide better assistance.
Hike Footwear
Customer Service
I would prefer that you have an 800#
I would prefer that you have an 800#. I got nervous as the shipping seemed to take forever- close to 2 weeks.
July 29, 2026
Unprompted review
Reply from Hike Footwear
We appreciate you taking the time to share your feedback regarding the shipping timeframe and your suggestion. We understand how important it is to receive your order in a timely manner and how reassuring it can be to have an easy way to reach our team when questions or concerns arise.
Your feedback is valuable to us, and we appreciate your suggestions as we continue looking for ways to improve our communication, support, and overall customer experience.
Hike Footwear
Customer Service
Well the reply to my 1st review must…
Well the reply to my 1st review must have been automated or AI generated, though it appeared to be an apology, nothing was said or a solution offered to correct my problem. As a matter of fact they never asked what the problem was, or how they could make me a happy customer? They just said they were sorry the communication was not satisfactory to me. To clarify 1 thing my money back guarantee has not expired yet. I still don't know how to get this worked out before it expired. So no I do not want to change or edit my 1st review. Unless I can give 1/2 a star just because giving no star would be like not voting.
August 1, 2026
Unprompted review
Reply from Hike Footwear
We apologize that our previous response did not adequately address your concerns or provide the support you needed. We completely understand how frustrating and disappointing it can be to seek a resolution, especially when you are trying to make use of an active money-back guarantee.
We regret that our communication fell short of your expectations and that we did not provide the clarity and assistance you deserved. Your feedback is extremely important to us, and we are taking your concerns seriously as we work to improve our support process and ensure a better experience for our customers.
Hike Footwear
Customer Service
My new shoes These are really comfortable
These are really comfortable. I love wearing them.
August 1, 2026
Unprompted review
Reply from Hike Footwear
We’re happy that you find your shoes comfortable and that you truly enjoy wearing them! It means so much to know that our footwear has become a part of your everyday routine and is helping you stay comfortable throughout your day.
Thank you for taking the time to share your wonderful feedback with us. Your kind words and support truly mean a lot to our entire team. We’re so grateful to be part of your journey and hope your Hike shoes continue to bring you comfort with every step!
Hike Footwear
Customer Service
I needed shoes for my mother and was…
I needed shoes for my mother and was having a hard time finding something to help her not fall. These shoes are working well for her in senior living.
August 1, 2026
Unprompted review
Reply from Hike Footwear
We're delighted that our Hike shoes are working well for your mother and providing the comfort and stability she needs in senior living. Knowing that our footwear is helping her feel more confident and comfortable with her daily steps truly means so much to our entire team.
Thank you for taking the time to share this wonderful experience with us. We sincerely appreciate your trust and support, and we're grateful to be part of your mother's journey toward more comfortable and confident movement.
Hike Footwear
Customer Service
Most Comfortable Shoes Ever!
I absolutely love these shoes! It feels like I am wearing nothing on my feet and that’s exactly what I was looking for! Very lightweight, breathes well, comfortable, great colors. Can’t say enough about them…..I may get more colors!!
July 28, 2026
Unprompted review
Reply from Hike Footwear
We’re thrilled how much you’re loving your new shoes! It’s wonderful to know that they feel lightweight, comfortable, and breathable, giving you that almost “barely there” feeling with every step. We’re also so happy that you’re enjoying the colors and style of your new pair.
Thank you so much for taking the time to share your amazing feedback with us. Your support and kind words truly mean a lot to our team!
Hike Footwear
Customer Service
HIKE GETS NO STARS FOR NO REFUND
HIKE GETS NO STARS
USPO SHOWES YOU RECEIVED ITEMS. I NOTIFIED AND I FOLLOWD INSTRUCTIONS GIVEN TO PROCES THE FOR THE RETURN AND SENT YOU COPIES OF THE RETURN USPO RECEIPT I PAID FOR AND DID NOT REFUND MY MONEY PAID FOR THE 2 PAIRS OF HIKE'S I RETURNED WITH THE THE PROPER TIME FRAME. I HAVE RECACCHED OUT NEUMEROUS TIMES I WANT A REFUND NOT GIT CERT. I DONT LIKE YOU PRODUCTS. SEND ME MY REFUND. $FOR TWO PAIRS
December 20, 2025
Reply from Hike Footwear
We apologize for any inconvenience and frustration you may have experienced. Our customer service team has carefully reviewed your concern and is actively working on a resolution.
Please check your inbox for our response, as we are committed to providing the assistance you need and addressing your concern as promptly as possible. Thank you for your patience, understanding, and the opportunity to help resolve this matter.
Hike Footwear
Customer Service
Reply from Hike Footwear
Thank you so much for your wonderful feedback! We’re thrilled that you’re happy with the quality, comfort, and value of your new shoes. It means a lot to know that your Hike shoes have met your expectations and brought you a positive experience.
Your kind words and support truly make our day, and we appreciate you taking the time to share your thoughts with us. We hope you continue to enjoy every step in your new pair!
Hike Footwear
Customer Service
Hike has partnered with a mobility…
Hike has partnered with a mobility evaluation company that is a scam. They keep you on the phone forever, and when they finally talk you into signing up for a program, they scam your credit card.
August 1, 2026
Unprompted review
Reply from Hike Footwear
We're sorry about the negative experience you had with one of our partner companies and the difficulties you encountered. We understand how frustrating and disappointing it can be when your expectations are not met, and we appreciate you taking the time to bring this matter to our attention.
Please know that we take your feedback seriously and are reviewing the situation to better understand what happened and ensure our partners continue to uphold the standards we expect. Thank you for sharing your concerns and giving us the opportunity to address this.
Hike Footwear
Customer Service
My balance has improved
My balance has improved. And I’ve gotten complimented on the sneakers.
June 29, 2026
Reply from Hike Footwear
It’s wonderful to hear that you’ve noticed an improvement in your balance and that you’re receiving compliments on your sneakers! We’re truly happy to know that our footwear is making such a positive impact and helping you feel more confident with every step.
Thank you so much for taking the time to share your experience and for your continued support. Your kind words mean a great deal to our team, and we’re grateful to be a part of your journey.
Hike Footwear
Customer Service
Great company, great shoe!
A wonderful company. Shoes are great! I ordered the size that I wear but needed to exchange for next size bigger. Exchange was flawless. I have problem feet and these shoes have improved my life 100%.
June 29, 2026
Reply from Hike Footwear
We're absolutely delighted that your Hike shoes have made such a positive difference for your feet! Knowing that you're enjoying your new pair and that the exchange process went smoothly truly means so much to our entire team.
Thank you for taking the time to share your experience with us. We're grateful for your trust and support, and we're so happy we could help you find a pair that works well for you.
Hike Footwear
Customer Service
Comfortable but not easy to slip on.
The shoes took a while to arrive but I was kept well informed of the shipping progress.
I purchased the elastic lace ones to wear as indoor shoes and they are very comfortable but as the heels are soft they do not easily slip on which I found disappointing.
August 1, 2026
Unprompted review
Reply from Hike Footwear
Thank you for taking the time to share your feedback with us! We’re glad to hear that you were kept updated throughout the shipping process and that you’re enjoying the comfort of your shoes, especially for indoor wear.
We appreciate you sharing your thoughts about the soft heels and the difficulty you experienced when slipping them on. Feedback like yours is incredibly valuable and helps us better understand our customers’ needs as we continue working to improve our designs and overall experience.
Hike Footwear
Customer Service
HF Stride
I ordered HF Stride in navy blue. They came about a week ago and I've worn them about 8-10 hrs each day. I actually forget I have shoes on. Ordering was easy. I normally wear a 6 1/2, ordered a 7 which is a good fit. Do plan on getting another pair.
Highly recommend HIKE!
July 27, 2026
Unprompted review
Reply from Hike Footwear
We're thrilled to hear that your HF Stride in navy blue have been such a comfortable fit that you forget you’re even wearing shoes! It’s wonderful to know that the ordering process was smooth and that sizing up helped you find the perfect fit.
We’re happy that you’re considering another pair and truly appreciate your kind recommendation. Thank you for sharing your experience with us and for being part of the Hike Footwear community. Your support means so much to our team!
Hike Footwear
Customer Service
Good shoes, try them
The company kept me updated about shipping but it did take awhile to get the shoes.
They are comfortable and seem supportive enough.
I wore them for an entire day , including playing golf and walking. My feet felt fine.
I love the wide toe box.
July 30, 2026
Unprompted review
Reply from Hike Footwear
We’re happy that your feet stayed comfortable after a full day of wear, including golf and walking, and that you’re enjoying the roomy feel of the wide toe box! It’s wonderful to know that your shoes are providing the comfort and space you need for your daily activities.
We truly appreciate your patience with the shipping time and are glad to hear that you were kept informed throughout the process. Thank you for sharing your experience with us, and we hope your Hike shoes continue to bring you comfort with every step.
Hike Footwear
Customer Service
HORRIBLE CUSTOMER SERRVICE
HORRIBLE CUSTOMER SERRVICE. There is no phone number to call with concerns. I repeatedly tried to do soemthing to my order and received no response til they were shipped. They originally said you could refuse delivery and send back and once they were shipped…they said no. Don’t do it. Shoes came from china, which is fine but i feel this is a TERRIBLE company to deal with. Bordering on fraud on many ways. I tried to block payment and could not.
August 1, 2026
Unprompted review
Reply from Hike Footwear
We are sorry for everything you have experienced and we truly mean every word of that. Repeatedly trying to make changes to your order with no response until after they shipped receiving conflicting information about refusing delivery and then being unable to block payment is completely and utterly unacceptable.
You deserved honest and transparent communication from the very beginning and we failed you in every possible way. We are deeply ashamed of that.
Please contact us at info@hike-footwear.com and we will do everything we can to find a fair resolution for you right away. No more conflicting information and no more being left without answers. We are fully committed to making this right for you immediately.
Hike Footwear
Customer Service
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