Love the shoes, but I inadvertently ordered the wrong size on my first pair. Not sure this has been resolved because I emailed a request to exchange for a larger size. Then I sent a second email for... See more
Company replied
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Review summary
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Reviews shaping this summary
We received our original order on 7/24/26 and the shoes received were the wrong stile. We ordered two pair of the HF Stride – Hands-Free & Ergonomic Barefoot Shoes, one woman and one man, but the shoe... See more
Company replied
The return process is a bit cumbersome but doable. My shoes needed to be returned for a larger size so they told me to keep that pair and they would ship me another one if I would pay for the shipp... See more
Company replied
The shoes took a while to arrive but I was kept well informed of the shipping progress. I purchased the elastic lace ones to wear as indoor shoes and they are very comfortable but as the heels are so... See more
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Company details
About Hike Footwear
Written by the company
About Hike Footwear
At Hike, we prioritize a healthier foot environment. Our footwear stimulates the natural alignment of your feet, preventing and reducing foot pain and deformities. When you choose Hike, you're making a lifelong commitment to the well-being of your feet!
Our Goal
Our mission is simple–it is to alleviate foot pain and improve foot health for our customers through carefully designed and supportive footwear for every season, prioritising the natural alignment of the feet, quality, comfort, and sustainability in every step.
Contact info
United States
- info@hike-footwear.com
- hike-footwear.com
3.5
Average
49K reviews
Asks customers to review
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I dislike tightening the lace using…
I dislike tightening the lace using your inside to out pattern . It looks nice but is more awkward. I reversed the top three and am happy .
August 2, 2026
Unprompted review
Reply from Hike Footwear
We understand that the inside to out lacing pattern can be less convenient and we are so glad that you found a satisfactory solution by reversing the top three laces. That is such a great tip and we appreciate you sharing that with us!
Your feedback is incredibly valuable and will absolutely be shared with our team as we continue working to improve our products and overall customer experience for all our customers.
Thank you so much for your amazing support and for being such a valued and cherished part of the Hike family. We are always here for you!
Hike Footwear
Customer Service
Awful experience
1st response shorten...I purchased a pair of shoes from this company that I cannot wear because they caused me significant discomfort. Instead of standing behind their 100% satisfaction guarantee, they refused to refund my money. The customer service was disappointing, and I will not purchase from this company again or recommend it to others.
Response to your claim:
Your response states that you sent me an email regarding my complaint and offered a resolution. That is simply not true. The only email I ever received from your company offered me a discount, which I have no interest in using.
Your company advertises a 100% customer satisfaction guarantee, yet you have refused to honor it. I am requesting a full refund because I have never been able to wear these shoes. They caused me significant pain and worsened my condition, and I am still dealing with the effects today.
Your shoes did not perform as advertised for someone with my medical issues, and I believe your satisfaction guarantee should mean something. I am not asking for another discount or future purchase incentive. I am asking you to do the right thing and issue a full refund for a product that I could not use.
January 12, 2026
Reply from Hike Footwear
We apologize for the inconvenience that you may have experienced. We understand how important it is to receive timely support, and we truly appreciate your patience while our team carefully reviews your concern and works toward a resolution.
Please check your inbox for our response, and know that we are committed to assisting you and addressing your issue as quickly and thoroughly as possible. Thank you for giving us the opportunity to help and for your understanding.
Hike Footwear
Customer Service
What made my experience great is the experience of wearing great shoes
What made my experience great is the shoes, and the ease of ordering. The very first time I ordered, I had ordered the wrong size. I emailed that I was sending back the shoes because of wrong size and I gave the correct size I needed. I had just put the pair of shoes in the mail to send back and a few days later I had the new pair. I know they hadn't received the pair I just placed in the mail yet! Another reason, I love these shoes and will never buy another brand shoe, my feet, I find shoes hard to find that are comfortable for my feet and my back. But I finally found that comfort with Hike shoes, my feet and back have absolutely no pain after wearing them all day! To me that is priceless. I'm telling all my friend and family and anybody else I hear complain about their feet hurting! I even bought a couple pair for my 12-year-old grandson, he absolutely loves his shoes. He told his parents they are the best shoes he's ever had.
The cost is not to high considering what a "good" pair of shoes in the store now days can cost so, I'm glad to pay what I do for Hike shoes, they are well worth it!
July 28, 2026
Unprompted review
Reply from Hike Footwear
We're delighted to hear that your Hike shoes have brought such comfort to your feet and back, making a meaningful difference in your daily life! Knowing our footwear has helped improve your overall comfort truly means so much to our entire team.
We're also so happy to hear that your ordering experience was smooth and that we could assist with your size exchange. It means a lot to know the process was easy and efficient for you.
Thank you for sharing your experience with your friends, family, and your grandson as well. Hearing that he loves his shoes too is wonderful! We truly appreciate your kind words about the value, comfort, and quality of our footwear. Your support means the world to us.
Hike Footwear
Customer Service
Horrible customer service
Automated reply, finally had to file a complaint with the Better Business Bureau before they dealt with my return. Horrible costumer service. Do not buy from Hike.
July 27, 2026
Unprompted review
Reply from Hike Footwear
We apologize for any inconvenience and frustration you may have experienced. Our customer service team has carefully reviewed your concern and is actively working to find the best possible resolution.
Please check your inbox for our response, and feel free to provide any additional details that may help us better assist you. Thank you for your patience, understanding, and the opportunity to address your concern.
Hike Footwear
Customer Service
Comfortable shoes
Comfortable shoes, very reasonably priced. Delivered
Promptly
August 2, 2026
Unprompted review
Reply from Hike Footwear
Thank you so much for the wonderful feedback with us! We're delighted that you find your Hike shoes comfortable and that you appreciate the value and reasonable pricing we offer.
We're also so pleased to know that your order arrived promptly and that your overall experience has been a positive one. Your kind words and support truly mean a lot to our entire team.
Thank you again for choosing Hike Footwear. We sincerely appreciate your trust and hope you continue to enjoy many comfortable steps ahead!
Hike Footwear
Customer Service
Fabulous experience
Fabulous experience. Exactly as advertised. Sizing was accurate, but size up for the fleece lined booties if you want to wear a sock with them. Just love these shoes!
December 1, 2025
Reply from Hike Footwear
We're glad that you had such a wonderful experience with your Hike shoes! It's fantastic to know they arrived just as expected, the sizing worked well for you, and you're loving them.
Thank you as well for sharing your helpful tip about sizing up for the fleece-lined booties. Feedback like yours is so valuable and can help other customers make the best choice for their needs. We truly appreciate you taking the time to share your experience and for being part of the Hike Footwear community!
Hike Footwear
Customer Service
Shoes that don't hurt
The size is a fairly comfortable fit. I like them for the way my toes feel when walking. Both of my big toes are hammer toes and most shoes are very uncomfortable. Your design gives the room needed to accommodate this.
August 1, 2026
Unprompted review
Reply from Hike Footwear
Thank you so much for the meaningful and wonderful experience with us. Hearing that our design is providing the comfort and extra room your toes need especially with your hammer toes means absolutely everything to our entire team!
Knowing that our shoes are helping you feel more comfortable and confident with every single step is exactly why we do what we do every single day. Thank you so much for your amazing support and for being such a valued and cherished part of the Hike family.
Hike Footwear
Customer Service
Goodbye shin splints and calf pain!
I’ve been wearing my new Hike shoes for a few weeks now and they’ve been wonderful! The soles are not as thick as other shoes, which has taken some getting used to, but shin splints are no longer an issue so I’m extremely grateful! I can actually enjoy moving my body again and go on all the walks :) Plus the color is cuuuuuute and they are light and airy so my feet don’t overheat!
August 1, 2026
Unprompted review
Reply from Hike Footwear
It means a lot to us that they’ve supported you through your shin splint concerns and allowed you to get back to the activities you love.
We’re also so happy that you’re enjoying the color and the lightweight feel of your shoes. Thank you for taking the time to share your wonderful experience with us. Your kind words and support mean a great deal to our entire team.
Hike Footwear
Customer Service
They look kinda cheap compared to what…
They look kinda cheap compared to what I thought I was getting. My feet hurt the first day I wore them.
July 27, 2026
Unprompted review
Reply from Hike Footwear
We are truly and sincerely sorry that your shoes did not meet your expectations in terms of appearance and that they caused discomfort from the very first day of wear.
Your comfort and satisfaction are extremely important to us, and we deeply regret that we fell short in this instance. We truly appreciate you taking the time to share your feedback, as it helps us better understand our customers’ experiences and continue improving our products.
Hike Footwear
Customer Service
I cannot get anyone from HIKE to return…
7/26/26 - I cannot get anyone from HIKE to return my emails and I cannot call in or ask for a call back. I'm beginning to thing that this was all a scam and I will need to get my credit card company involved to get my money refunded as the shoes are too big and I need to return them and get my money back.
8/4/2026 Update: I'm so glad that you responded to me. I hope you get my email asking for a full refund and a return address in the USA so that I can return the shoes to your company.
July 26, 2026
Unprompted review
Reply from Hike Footwear
We're sorry for everything you have been through and we truly mean every word of that. Being unable to get a response to your emails and having no way to call in or request a callback while being left with shoes that do not fit is completely and utterly unacceptable.
Please reach out to us one more time at info@hike-footwear.com with your order details and we will personally make your return and refund our absolute top priority right away. We are fully committed to making this right for you immediately and we do not want you to have to involve your credit card company.
You deserve your money back and we are going to make sure that happens.
Hike Footwear
Customer Service
Shoes are too big; -0- customer support
The shoes are too big. I have sent numerous emails requesting instructions to exchange them and got nowhere.
July 27, 2026
Unprompted review
Reply from Hike Footwear
We apologize for the frustration you’ve experienced with your shoes being too large and the difficulty you’ve faced while trying to get assistance with your exchange.
We understand how upsetting it must be to receive a pair that does not fit as expected and then be left waiting for a response when you’re simply trying to resolve the issue.
This is not the experience we want our customers to have, and we appreciate your patience as we work to address your concerns and improve our support process.
Hike Footwear
Customer Service
Reply from Hike Footwear
We truly appreciate you sharing your feedback and understand your request for a larger size. We know how important it is to have more sizing options available to ensure the best possible fit and comfort.
Your suggestion is valuable to us, and we will certainly share it with our team as we continue looking for ways to expand and improve our sizing options in the future.
Hike Footwear
Customer Service
Regained my balance
Regained my balance, toes have stopped hurting and I am sleeping better and I can negotiate the stairs out of my house much better.
July 27, 2026
Unprompted review
Reply from Hike Footwear
Thank you so much for taking the time to share such a meaningful and wonderful experience with us. Hearing that your balance has improved your toes are no longer hurting you are sleeping better and navigating stairs has become so much easier means absolutely everything to our entire team!
Knowing that our shoes are making such a significant positive difference in your overall wellbeing and quality of life is the greatest reward we could ever ask for. Thank you so much for your amazing support.
Hike Footwear
Customer Service
Due to a degenerative back issue I find…
Due to a degenerative back issue I find I need lightweight shoes to wear these days. Also something that felt good on my feet through the day. The Hike footwear fills the bill. I now own several pairs and always check their ads through emails I receive to see new offerings. I found their customer services are spot on. The shoes keep me grounded and so comfortable that I do not have an urgency to remove them as I have done with other shoes. I found their customer help in choosing my style and size was easy. The toe box is comfortable for the width of my foot. I normally wear in a regular shoe a 8.5 wide or 9.0 to accommodate the width of my foot. With Hike it is just ordering 8.5! And go!! Balance with the shoes are great too. For more clarity, I am an 81 year old lady. Ordering and delivery was easy and on time as promised.
March 30, 2026
Reply from Hike Footwear
We are delighted that our footwear has made such a positive difference for you! It truly means so much to know that our shoes are providing the comfort and support you need, especially while helping with your back concerns.
We sincerely appreciate you taking the time to share your experience with us, and we’re thrilled to hear that our customer service team was able to assist you in finding the right fit.
Thank you for your continued support and for allowing us to be part of your journey toward more comfortable steps!
Hike Footwear
Customer Service
The shoes were too small
The shoes were too small, even with countless emails making an offer for resolution, I was not able to actually speak with a live person to answer my questions before accepting the suggested resolution.
YOUR CUSTOMER SERVICE IS LACKING BIG TIME!!
I am chalking this one up to lesson learned!
June 29, 2026
Reply from Hike Footwear
We truly sorry about your experience with the shoe sizing and the difficulties you faced while trying to get assistance. We completely understand how disappointing it must have been to receive shoes that did not fit properly and then be unable to speak with a live representative to have your questions answered before making a decision.
We regret that our communication and support did not meet your expectations. This is not the experience we want our customers to have, and we understand how important it is to feel heard and supported when resolving an issue.
Your feedback regarding our customer service is extremely valuable, and we are taking it seriously as we continue working to improve our processes and provide better assistance.
Hike Footwear
Customer Service
I would prefer that you have an 800#
I would prefer that you have an 800#. I got nervous as the shipping seemed to take forever- close to 2 weeks.
July 29, 2026
Unprompted review
Reply from Hike Footwear
We appreciate you taking the time to share your feedback regarding the shipping timeframe and your suggestion. We understand how important it is to receive your order in a timely manner and how reassuring it can be to have an easy way to reach our team when questions or concerns arise.
Your feedback is valuable to us, and we appreciate your suggestions as we continue looking for ways to improve our communication, support, and overall customer experience.
Hike Footwear
Customer Service
Well the reply to my 1st review must…
Well the reply to my 1st review must have been automated or AI generated, though it appeared to be an apology, nothing was said or a solution offered to correct my problem. As a matter of fact they never asked what the problem was, or how they could make me a happy customer? They just said they were sorry the communication was not satisfactory to me. To clarify 1 thing my money back guarantee has not expired yet. I still don't know how to get this worked out before it expired. So no I do not want to change or edit my 1st review. Unless I can give 1/2 a star just because giving no star would be like not voting.
August 1, 2026
Unprompted review
Reply from Hike Footwear
We apologize that our previous response did not adequately address your concerns or provide the support you needed. We completely understand how frustrating and disappointing it can be to seek a resolution, especially when you are trying to make use of an active money-back guarantee.
We regret that our communication fell short of your expectations and that we did not provide the clarity and assistance you deserved. Your feedback is extremely important to us, and we are taking your concerns seriously as we work to improve our support process and ensure a better experience for our customers.
Hike Footwear
Customer Service
My new shoes These are really comfortable
These are really comfortable. I love wearing them.
August 1, 2026
Unprompted review
Reply from Hike Footwear
We’re happy that you find your shoes comfortable and that you truly enjoy wearing them! It means so much to know that our footwear has become a part of your everyday routine and is helping you stay comfortable throughout your day.
Thank you for taking the time to share your wonderful feedback with us. Your kind words and support truly mean a lot to our entire team. We’re so grateful to be part of your journey and hope your Hike shoes continue to bring you comfort with every step!
Hike Footwear
Customer Service
I needed shoes for my mother and was…
I needed shoes for my mother and was having a hard time finding something to help her not fall. These shoes are working well for her in senior living.
August 1, 2026
Unprompted review
Reply from Hike Footwear
We're delighted that our Hike shoes are working well for your mother and providing the comfort and stability she needs in senior living. Knowing that our footwear is helping her feel more confident and comfortable with her daily steps truly means so much to our entire team.
Thank you for taking the time to share this wonderful experience with us. We sincerely appreciate your trust and support, and we're grateful to be part of your mother's journey toward more comfortable and confident movement.
Hike Footwear
Customer Service
Most Comfortable Shoes Ever!
I absolutely love these shoes! It feels like I am wearing nothing on my feet and that’s exactly what I was looking for! Very lightweight, breathes well, comfortable, great colors. Can’t say enough about them…..I may get more colors!!
July 28, 2026
Unprompted review
Reply from Hike Footwear
We’re thrilled how much you’re loving your new shoes! It’s wonderful to know that they feel lightweight, comfortable, and breathable, giving you that almost “barely there” feeling with every step. We’re also so happy that you’re enjoying the colors and style of your new pair.
Thank you so much for taking the time to share your amazing feedback with us. Your support and kind words truly mean a lot to our team!
Hike Footwear
Customer Service
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