Love the shoes, but I inadvertently ordered the wrong size on my first pair. Not sure this has been resolved because I emailed a request to exchange for a larger size. Then I sent a second email for... See more
Company replied
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Review summary
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Reviews shaping this summary
We received our original order on 7/24/26 and the shoes received were the wrong stile. We ordered two pair of the HF Stride – Hands-Free & Ergonomic Barefoot Shoes, one woman and one man, but the shoe... See more
Company replied
The return process is a bit cumbersome but doable. My shoes needed to be returned for a larger size so they told me to keep that pair and they would ship me another one if I would pay for the shipp... See more
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The shoes took a while to arrive but I was kept well informed of the shipping progress. I purchased the elastic lace ones to wear as indoor shoes and they are very comfortable but as the heels are so... See more
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Company details
About Hike Footwear
Written by the company
About Hike Footwear
At Hike, we prioritize a healthier foot environment. Our footwear stimulates the natural alignment of your feet, preventing and reducing foot pain and deformities. When you choose Hike, you're making a lifelong commitment to the well-being of your feet!
Our Goal
Our mission is simple–it is to alleviate foot pain and improve foot health for our customers through carefully designed and supportive footwear for every season, prioritising the natural alignment of the feet, quality, comfort, and sustainability in every step.
Contact info
United States
- info@hike-footwear.com
- hike-footwear.com
3.5
Average
49K reviews
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Do not waste your time and money
Do not waste your time and money. I initially ordered a size 9-9.5. That would be a 40 in European sizes. I received a size 36. I offered to send it back, and exchange it for proper size. I was told to keep the shoes and order again. I did order again, but the product is terrible. I wanted to return them, and they refused to accept it and left me with over $100 for shoes I can't wear.
August 3, 2026
Unprompted review
Reply from Hike Footwear
We apologize for the experience. We understand how important it is to receive timely assistance, and we truly regret any delays or difficulties you may have encountered while trying to get support.
Our customer service team has carefully reviewed your concern and is actively working toward a resolution. Please check your inbox for our response, and feel free to provide any additional details that may help us better assist you and address your concern as quickly as possible.
Thank you for your patience, understanding, and for giving us the opportunity to make things right.
Hike Footwear
Customer Service
best shoes for outdoors adventures
best shoes for outdoors adventures. Specially water activities
December 23, 2025
Reply from Hike Footwear
Thank you for your fantastic feedback! We're thrilled to hear that your Hike shoes have become your go-to choice for outdoor adventures.
It's wonderful to know they've been a great companion for your activities, including time around the water. We truly appreciate your support and thank you for choosing Hike Footwear.
Hike Footwear
Customer Service
Unfair return/exchange policy
They have not responded to my request for an exchange. There isn't a telephone number to reach Hike at, so you have to wait for a response from email. Its been over 2 weeks so I reached out in chat and chat ended with not finding my order and specialist will get back to me as soon as they can. I forwarded my initial email, also. Im hoping. I bought 3 pair a size too small. I also bought 2 packs of socks. It was a big order so I'm still hoping they'll response with exchange directions.
Update: Originally I bought one pair for $99 and got 2 'free'. I ordered a size too small. So I have 3 pair that don't fit. There solution is to send me 1 pair for $9.99 after filling out paperwork. They dont do exchanges for free pairs.
August 2, 2026
Unprompted review
Reply from Hike Footwear
We understand how upsetting it is to wait more than two weeks for a response, only to have your chat end without a clear resolution, especially after making a significant purchase and simply trying to get the help you needed.
Please know that your feedback is extremely important to us. We are taking your concerns seriously and are actively working to improve our communication, response times, and customer support processes to provide the level of service our customers deserve.
Thank you for bringing this to our attention and giving us the opportunity to do better.
Hike Footwear
Customer Service
Only worn them twice
Only worn them twice, so far! I love them- very comfortable! I need to re-lace them so I can pull them a bit tighter on my skinny feet!
August 3, 2026
Unprompted review
Reply from Hike Footwear
Thank you for sharing your first impressions! We're so happy to hear that you're already loving your Hike shoes and finding them so comfortable after just a couple of wears.
Adjusting the laces is a great way to get a more personalized fit, especially for narrower feet. We hope they continue to provide you with comfort every time you wear them. Thank you for choosing Hike Footwear!
Hike Footwear
Customer Service
The shoes you sent say they would fit a…
The shoes you sent say they would fit a 10.5. They are too tight.
July 31, 2026
Unprompted review
Reply from Hike Footwear
We’re sorry that the shoes felt too tight despite following the sizing information. We completely understand how frustrating and disappointing it can be when a pair of shoes does not provide the comfort and fit you were expecting.
Thank you for taking the time to share your experience with us. Your feedback is incredibly valuable and helps us continue improving our sizing guidance and products to better serve our customers.
Hike Footwear
Customer Service
They sent the wrong size and I waited…
They sent the wrong size and I waited forever. Will not order anything else from this Company.
April 21, 2026
Reply from Hike Footwear
Apologies for the experience after receiving the incorrect size and having to wait longer than expected. We completely understand how disappointing it must have been to receive an item that did not meet your needs and then experience additional delays in getting the issue resolved.
We regret that your experience fell short of the service and support you deserved. Your feedback is very important to us, and we are committed to improving our processes to provide a smoother experience for our customers. We appreciate your patience and the opportunity to regain your trust.
Hike Footwear
Customer Service
Poor Customer Service
I bought my husband a couple pair of Hike Footwear shoes due to his balance issues that have resulted from a stroke. The soles of his shoes began to pull apart in a few months. I reached out to them. The company has very poor customer service. They will only vouch for their shoes for 30 days or less. Soles should not be pulling apart at the toes in only a few months. I got no response from the company.
August 3, 2026
Unprompted review
Reply from Hike Footwear
We apologize for any inconvenience you may have experienced. Our customer service team has carefully reviewed your concern and is actively working a resolution. Please check your inbox for our response, and feel free to provide any additional details that may help us better assist you.
Thank you for your patience, understanding, and the opportunity to address your concerns. We are committed to helping resolve this matter as quickly and smoothly as possible.
Hike Footwear
Customer Service
Sent my new ones back because they were…
Sent my new ones back because they were to small, said i want a 10 or 10.5. I have not heard from hike what is going on with my order! my order number is 418836 and my name is Jerome Bonneau just want to know when i will get my shoes that I paid for!
June 29, 2026
Reply from Hike Footwear
We apologize about the difficulties you’ve experienced with your recent order and the lack of communication regarding your exchange. We completely understand how frustrating and disappointing it must be to return an item and then be left waiting without updates on your replacement.
We're sorry for the inconvenience, uncertainty, and delay this has caused. This is not the experience we want our customers to have, and we truly appreciate your patience while we work to address your concern and provide the assistance you need.
Hike Footwear
Customer Service
my balance is better.
August 2, 2026
Unprompted review
Reply from Hike Footwear
We're so happy to hear about your experience! Knowing that you're feeling more confident and comfortable while wearing your Hike shoes means a great deal to us.
Thank you for taking the time to share your feedback. We truly appreciate your support and are grateful to have you as part of the Hike community.
Hike Footwear
Customer Service
The shoes are far too small and don't…
The shoes are far too small and don't fit, I would say they are at least two sizes too small
April 18, 2026
Reply from Hike Footwear
We're sorry that the shoes were far too small and did not fit as expected and we genuinely mean every word of that. Receiving an item that is significantly different in size is completely unacceptable and you deserved so much better from us. We take full responsibility for that.
Your feedback is incredibly valuable and we are actively working to improve our sizing accuracy and overall customer experience for all our customers.
Thank you so much for your patience and for giving us the opportunity to do better. We are here for you!
Hike Footwear
Customer Service
Shoes I received were 2 sizes too small
The shoes I received were 2 sizes too small. Once removed from the package I could visually see these just needed to be returned. I went through "their" return process to send the shoes back. I never heard anything from them, so I went of the website to look for a way to email, which I did. Someone replied back to me that I would receive an email from the support team in 2 to 3 days. That never happened, so I sent another email.
They have the worst customer service I have ever encountered. I wasted well over $100, and never received a refund, or an answer from them.
I also didn't like the quality of the shoe. It was flimsy and it looked like it offered no support.
VERY very unhappy with this company.
May 20, 2026
Unprompted review
Reply from Hike Footwear
Apologies for everything you have experienced and we truly mean every word of that. Receiving the wrong size facing difficulties with the return process never receiving a refund or a response and being disappointed with the quality is completely unacceptable. You did everything right and we failed you at every single step. We are deeply ashamed of that.
Please reach out to us at info@hike-footwear.com again and we will personally make your case our absolute top priority right away. You deserve so much better and we are fully committed to making this right for you immediately.
Hike Footwear
Customer Service
I got my shoes and they are so…
I got my shoes and they are so comfortable! I've been wearing them the last few days, and I'm really impressed. I'm planning to order another pair, so I can switch them out.
July 30, 2026
Unprompted review
Reply from Hike Footwear
We're delighted to hear that you're loving your new Hike shoes! It's wonderful to know they've made such a great first impression and have been comfortable from your very first wears.
Knowing that you're already planning to order another pair is one of the greatest compliments we could receive. We truly appreciate your trust and support, and we look forward to keeping you comfortable with every step.
Hike Footwear
Customer Service
I love the shoes I ordered from you
I love the shoes I ordered from you - well, actually, I ordered 2 pair. So comfy, they are my "go to" shoes.
August 6, 2025
Reply from Hike Footwear
Thank you so much for your wonderful feedback! We're thrilled to hear that you loved your Hike shoes so much that you ordered two pairs.
Knowing they've become your go-to shoes is one of the greatest compliments we could receive. We truly appreciate your support and are delighted to be part of your everyday comfort.
Hike Footwear
Customer Service
Poor Customer Service
I have contacted customer service in multiple ways and have yet to get a reply.
August 3, 2026
Unprompted review
Reply from Hike Footwear
We apologize for the inconvenience you may have experienced with our service. We understand how important it is to receive timely support, and we truly regret any delays or difficulties you may have encountered while trying to get assistance.
Our customer service team has carefully reviewed your concern and is actively working to provide a resolution. Please check your inbox for our response, as we are committed to addressing your issue as quickly and smoothly as possible.
Thank you for your patience, understanding, and for giving us the opportunity to assist you.
Hike Footwear
Customer Service
Shoes are comfortable
Shoes are comfortable and seem to be well made I like the wide toe box -lets you feel what you’re stepping on
So you feel more stability
August 3, 2026
Unprompted review
Reply from Hike Footwear
We're so happy to hear that you're enjoying your Hike shoes! It's wonderful to know that you're finding them both comfortable and well made.
It's great to hear that the wide toe box and natural feel have made such a positive difference in your walking experience and helped you feel more stable with every step. We truly appreciate you taking the time to share your thoughts.
Hike Footwear
Customer Service
Once I ordered my shoes
Once I ordered my shoes, the communication about my order was great. I've worn the shoes periodically for a week now. I love the room in the toe box! My strength trainer asked about them. I have yet to do a long walk in them, but I am pleased with their comfort. Very lightweight.
July 29, 2026
Unprompted review
Reply from Hike Footwear
We're so pleased to hear that your experience has been a positive one from start to finish! Knowing that you felt well informed throughout your order and are already enjoying the comfort of your Hike shoes means a lot to us.
We're especially happy that the roomy toe box and lightweight design have made such a great first impression. We hope they continue to provide the comfort you're looking for on all of your future walks.
Thank you for sharing your experience and for choosing Hike Footwear.
Hike Footwear
Customer Service
Reply from Hike Footwear
We're so glad you gave Hike a try based on your friend's recommendation! It means so much to hear that you loved them enough to purchase two different pairs.
Thank you for your wonderful support and for sharing your experience. We're thrilled to have you as part of the Hike community and hope you continue to enjoy every step.
Hike Footwear
Customer Service
I would like to return my order no
I would like to return my order no. 2497619. Have ask twice for your return instuctions and noone has sent them to me. One reason is the shoes have shoe strings and hard for me to tie them. Another reason, had not helped my feet to feel better.
July 26, 2026
Unprompted review
Reply from Hike Footwear
We regret about the difficulties you’ve experienced with your order and the delay in receiving your return instructions. We completely understand how frustrating and disappointing it can be when your footwear does not meet your expectations, especially when comfort and ease of use are so important.
We sincerely apologize for the inconvenience and stress this situation has caused. Your experience matters to us, and we truly appreciate you taking the time to share your feedback. Please know that your concerns are important, and we are continuously working to improve both our products and customer support to better serve you.
Hike Footwear
Customer Service
I wear my shoes daily with minimal foot…
I wear my shoes daily with minimal foot pain. They do not look like formal shoes, but I don’t care. I have had my foot slide off of my car’s foot pedals.
July 31, 2026
Unprompted review
Reply from Hike Footwear
We’re glad that our shoes are helping provide comfort and relief during your daily wear! We truly appreciate you taking the time to share your experience, including your feedback about using the shoes with foot pedals.
Your insights are incredibly valuable and help us better understand our customers’ needs as we continue working to improve our designs and overall experience.
Hike Footwear
Customer Service
Extremely comfortable shoes.
February 6, 2026
Reply from Hike Footwear
Thank you so much for the time to share feedback. Hearing that your Hike shoes are extremely comfortable means absolutely everything to our entire team!
That is exactly what we work so hard for every single day and knowing that we delivered that for you is the greatest reward we could ever ask for. Thank you so much for your amazing support and for being such a valued and cherished part of the Hike family. Enjoy every single comfortable step!
Hike Footwear
Customer Service
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