Love the shoes, but I inadvertently ordered the wrong size on my first pair. Not sure this has been resolved because I emailed a request to exchange for a larger size. Then I sent a second email for... See more
Company replied
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Review summary
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The return process is a bit cumbersome but doable. My shoes needed to be returned for a larger size so they told me to keep that pair and they would ship me another one if I would pay for the shipp... See more
Company replied
The company kept me updated about shipping but it did take awhile to get the shoes. They are comfortable and seem supportive enough. I wore them for an entire day , including playing golf and walki... See more
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The shoes took a while to arrive but I was kept well informed of the shipping progress. I purchased the elastic lace ones to wear as indoor shoes and they are very comfortable but as the heels are so... See more
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Company details
About Hike Footwear
Written by the company
About Hike Footwear
At Hike, we prioritize a healthier foot environment. Our footwear stimulates the natural alignment of your feet, preventing and reducing foot pain and deformities. When you choose Hike, you're making a lifelong commitment to the well-being of your feet!
Our Goal
Our mission is simple–it is to alleviate foot pain and improve foot health for our customers through carefully designed and supportive footwear for every season, prioritising the natural alignment of the feet, quality, comfort, and sustainability in every step.
Contact info
United States
- info@hike-footwear.com
- hike-footwear.com
3.5
Average
49K reviews
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Hike is very unbusiness like
Hike is very unbusiness like. The shoes they sent were uncomfortable. I tried to get a refund without success. They are very difficult to deal with. I was unable to return the shoes. They would not give me authorization to do so or the address to send them to. I ended up getting a $23 refund and having to keep a pair of shoes that I didn't want. So I lost $40. They tried to sweet talk me with every message. Their response time was also horrible, taking weeks, instead of days responding.
April 29, 2026
Reply from Hike Footwear
Apologies for the experience you’ve had with both our shoes and customer service. We know how upsetting it must be to receive shoes that were uncomfortable, then face difficulties with the return process and long delays when trying to get help.
You deserved prompt, caring, and straightforward support from us, and we sincerely regret that we fell short. We truly appreciate you sharing your experience, and we are taking your feedback seriously as we work to improve our products, communication, and overall customer experience.
Hike Footwear
Customer Service
Everything about my experiences with…
Everything about my experiences with Hike Footwear has fine. The only problem is the shoes do not fit well. I have too much of the toe area of the shoe hanging off the front of both the right and left shoes. The extra fabric and sole catch and drag on the carpets and floor when I've tried them. I have only used them inside the house. Please advise.
August 6, 2026
Unprompted review
Love their barefoot shoes
Love their barefoot shoes! Super light weight and easy travel shoes!
September 30, 2025
Absolutely love these shoes
Absolutely love these shoes! So comfortable and make my back not hurt so bad after wearing them for 8+ hours!! Highly recommend!
August 23, 2025
customer service was awful
June 29, 2026
Reply from Hike Footwear
We're sorry that your customer service experience was awful and we mean every word of that. You deserved warm helpful and responsive support from the very beginning and we completely failed to provide that. We take full responsibility for that.
Please reach out to us at info@hike-footwear.com with your order details and we will personally step in and make sure everything is properly resolved for you right away. We are fully committed to doing so much better for you.
Thank you so much for bringing this to our attention and for giving us the opportunity to improve. We are here for you!
Hike Footwear
Customer Service
Do not do business with this company.
Do not do business with this company.
This is my 4th post about our experience.
The shoes are poor quality, and the sizing is inaccurate.
We asked to return the shoes, and it took weeks before they agreed to a return. We sent the shoes and insoles back. We followed up in 7 days, and they wanted proof of the return, which we provided. Then they refunded part of the amount due. We email again ,and they sent the balance of the credit to our credit card. Before the original credit posted to our account they withdrew it.
These people are impossible to do business with.
This merchandise and company are from China. They operate like a scam. If you are smart, you will get shoes from another company that offers free returns!!
Poor quality shoes!!
August 13, 2026
Unprompted review
Reply from Hike Footwear
Apologies for the frustration and inconvenience you’ve experienced. We understand how disappointing it can be when an issue isn’t resolved as smoothly or quickly as expected. Our customer service team has carefully reviewed your concern and is actively working to make things right.
Please check your inbox, including your spam or junk folder, for our response. We sincerely appreciate your patience and the opportunity to resolve this for you.
Hike Footwear
Customer Service
Loved my sneakers and they run very…
Loved my sneakers and they run very true to size if you order a size 7
August 30, 2025
The return policy is terrible
The return policy is terrible. Customer service - might as well not have one. Shoes are one size too small and wanted me to enroll (and pay) in some kind of a group to get my exchange.
August 12, 2026
Unprompted review
Reply from Hike Footwear
We're sorry for the experience with the sizing of your shoes, our return policy, and the exchange process. We completely understand how upsetting it is when your shoes don’t fit as expected, only to then face additional difficulties while simply trying to get assistance.
You deserved a much smoother, clearer, and more supportive experience from us, and we sincerely regret that we fell short. Your concerns are important to us, and we truly appreciate you sharing your experience as we work to improve both our processes and the care we provide to our customers.
Hike Footwear
Customer Service
These shoes were horrible
These shoes were horrible! Absolutely no support of any kind. Not worth the money. Very uncomfortable!
August 14, 2025
Reply from Hike Footwear
Apologies that the shoes were horrible and did not provide the support or comfort you expected and we genuinely mean every word of that. You deserved a product that truly met your needs from the very first step and we are deeply sorry for falling so far short of that.
Your feedback is incredibly valuable and we are actively working to improve our products for all our customers. Thank you so much for taking the time to share your experience and for giving us the opportunity to do better. We are here for you!
Hike Footwear
Customer Service
I wear a 10 1/2 men's shoe these are too small.
I wear a 10 1/2 E. These do not fit me like a 10 1/2 E. My toes are cramped in the front of the shoes. This problem is making my feet hurt. Because of my cramped and blistered toes, I cannot wear them though I tried wearing them every day for 8 days. I know they would be great if I
had the right size.
Robert Ford
July 31, 2026
Unprompted review
I wear my bike footwear everyday
I wear my bike footwear everyday, everywhere and they feel great! I have ordered 2 more pair. They are different colors.
August 13, 2026
Unprompted review
Comfort and price
January 30, 2026
Ver Pleased
I was shocked at how comfortable these shoes are. I’m 77 and have a difficult time finding shoes that are comfortable. These do the trick. I’m very pleased with my purchase.
December 27, 2025
I have fallen in love with HIKE shoes
I have fallen in love with HIKE shoes, so much so that I gave away all my other shoes and only wear HIKE. I now have 12 pairs in every color and style needed for my life style. I no longer have aching pain in my toes (I have neuropathy) 5 minutes after I put on my shoes. I can walk all day (6 miles at Disney 12 days hiking around Scandinavia) without a single minute of discomfort. And, I feel that my balance and gait are highly improved. I am a true believer in these shoes! Another new pair of green no touch slip ons will arrive today! I can't wait!
April 26, 2026
These Hike shoes are the BEST shoes…
These Hike shoes are the BEST shoes I've ever worn. I had to use orthotics due to multiple surgeries on my left foot and a broken bone on my right. Now no more orthotics. My feet feel so good!! I highly recommend these shoes!
August 3, 2026
Unprompted review
Obtuse aggravative aggressive customer service
I tried to make a return and instead I got over 6 (and counting) back-and-forth emails where the agent ignored my direct request and aggressively kept trying to offer "replacements" and "partial refunds". Never in my life in hundreds of consumer experiences have I experienced such obtuseness and aggravation.
August 13, 2026
Unprompted review
Reply from Hike Footwear
We're sorry for everything with your return, and we understand how exhausting this must have been. We regret that we did not provide that experience from the beginning.
Please reach out to us at info@hike-footwear.com, and we will personally step in to ensure your return request is handled promptly and clearly, without any further runaround or unwanted offers. We truly appreciate the opportunity to make this right.
Hike Footwear
Customer Service
Hike doesn’t respond to multiple emails.
They were of no help with getting the shoes returned for a smaller size. I had to go through PayaPal to get a refund & then had to pay $19.99 to return the shoes that didn’t fit. So, I essentially got a partial refund through PaPal after having to eat the return shipping costs.
June 29, 2026
Reply from Hike Footwear
We're sorry for any inconvenience this has caused you and we genuinely mean every word of that. Your concern matters deeply to us and our team has thoroughly reviewed your case and is actively working right now to make sure this gets resolved for you properly and without any further delay.
Please take a moment to check your inbox for our response and do not forget to check your spam or junk folder just in case. If you need any further assistance please do not hesitate to reach out to us at info@hike-footwear.com and we will be happy to help right away.
Thank you so much for your patience and understanding. It truly means everything to us and we are fully committed to getting this resolved for you as quickly as possible.
Hike Footwear
Customer Service
I would give zero stars if it was an…
I would give zero stars if it was an option.
My Mother-In-Law purchased these shoes from an add on social media. They did not fit, I emailed for return instructions and they offered to give her two free pair and she could keep the old ones. We said no thank you and they quit responding. There is no way to contact them via phone.
This is a complete scam and it is targeted to the elderly, this is not only sad and horrible it is elder abuse.
Do NOT purchase these it is a complete scam.
August 5, 2026
Unprompted review
Reply from Hike Footwear
We are so sorry for everything you and your mother-in-law have been through and we truly mean every word of that. Receiving shoes that did not fit being offered two free pairs instead of a simple return and then being completely ignored with no phone support is completely inexcusable. We are deeply ashamed of that.
We also take your concerns about our advertising targeting elderly customers extremely seriously. Every customer regardless of age deserves to be treated with complete honesty and respect and we deeply regret that your mother-in-law did not experience that from us.
Please reach out to us at info@hike-footwear.com with her order details and we will personally make her concern our absolute top priority right away. We are fully committed to making that happen immediately.
Hike Footwear
Customer Service
Hike please respond to my email
Hike please respond to my email. Still waiting for a refund 5 months later and need a QR code to return as I don't have a printer and im not getting a email back about this. I'm so disappointed as I thought this was finally getting sorted!
August 12, 2026
Unprompted review
Reply from Hike Footwear
We’re truly sorry for the experience, and we understand how disappointing this situation has been. Our customer service team has carefully reviewed your concern and is actively working to make things right.
Please take a moment to check your inbox, including your spam or junk folder, for our response. We genuinely appreciate your patience and the opportunity to resolve this for you.
Hike Footwear
Customer Service
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