Koala Reviews 79

Entering the details as per cfar refund regulations. Hope to receive it soon.

We initially had a difficult experience with Koala regarding a protection fee refund. The process took longer than expected, and we felt we weren’t getting clear updates, which led us to leave a negative review.
However, Koala has now fully resolved the issue and refunded the protection fee. Their team followed up, clarified the situation, and ensured the refund was processed. We appreciate their effort in addressing our concerns and closing the case properly.
Thank you to the Koala team for resolving this matter.

Amazing experience with Koala I wrote an email and they replied very fast

Thank you so much for your prompt support

It was really easy to fill - I suggest you!

ZERO if I could
I booked insurance with you through RailEurope called CFAR Cancel For Any Reason which through HIKOALA.. The travel is not until December this year. I wanted to add another traveller in our party, 4 adults and 2 children. I was told by RailEurope I could not and that I had to obtain a refund through HIKOALA first- third party, and rebook. I have tried several times to access the HIKOALA form on the link form RailEurope and an error message keeps appearing. I contacted you through contact us and Lorenzo, only name I have asked me to send my details bank account etc by email. I have since asked him to send the form to fill in to request a refund as he did not ask for the train booking etc... I haven't heard from him.
We are flying from Australia and landing in Paris for a few days and had planned to take the train to Köln for a family get together.
I bought your insurance in good faith, we still want to travel by train, we just want to change the booking and add another person.

Very seamless and easy to communicate for a refund which was received quickly.

Your service is simple, fast, and efficient. Excellent service. Thanks.

There are too many steps you have to take to get your refund even with travel protection. The refund should be simple and easy.

It would be helpful if you explained what a BIC/SWIFT # is. It took me quite some time to figure it out and then I had to call my bank.

I have bought a lot of items from you.l which I am very happy with. Often it has said with free gift yet I have never received one

Really fast reaction to situation that happened to us.

I was surprised how fast Koala reacted after my flight delayed. Perfect service.

Easy and fast. Thank yo

Fast communication and response. Very happy thank you so much 😊

Amaizing servis! Thank you Koala, I always trust you! Our flight was delay and we got money back right the way for our tickets.

We work with Koala and it has been a great experience. The team is helpful, honest and super friendly.

I appreciate fast way to solve compensation.

Thank you for your offer and promptness! The experience was tiring. And things was difficult to handle…