Hillandale Caravan Parks Reviews 

142
TrustScore 5 out of 5

4.8

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Rated 4 out of 5 stars

It's a lovely intimate site with friendly, helpful staff and well maintained gardens. The toilet & shower facilities are have everything needed and are spotlessly clean. The location is great for a... See more

Rated 5 out of 5 stars

Stayed at the Hay on Wye site for 7 nights beginning of July 2026 , it’s the second time at this site in our touring caravan. The site is absolutely spotless and well run by Mike and Emma they’re extr... See more

Rated 5 out of 5 stars

Stayed at Lincomb Lock Stourport, quite clean and staff friendly and welcoming. Would definitely stay again in the future.

Rated 5 out of 5 stars

What a fantastic site. Relatively small with room for caravan, motorhome sand tent with a mix of flat hard standing and grass pitches. Also about a dozen permanent caravans with a small shepherds... See more

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4.8

Excellent

TrustScore 5 out of 5

142 reviews

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4.8

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(142)

13 reviews in the last 12 months

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Rated 5 out of 5 stars

We have recently brought a touring…

We have recently brought a touring caravan and this was our first holiday away in it to Lickhill Manor when we arrived we was greeted by a very helpful lady in reception who showed us to our pitch. The campsite was very well maintained from the pitches on site, to the facilities (Toilets, Showers, Pot Wash etc). Our kids made friends with others around site easily and the children’s play park kept them busy as well. Nice walk into Stourport on Seven which has plenty to do as a family. Great having a late checkout time of 12, so we didn’t have to rush about and take it steady. Our eldest is already asking if we can book next year!

Great site and would recommend to anyone!

May 6, 2024
Unprompted review
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Reply from Hillandale Caravan Parks

Dear Mathew,

Thank you for sharing your experience at Lickhill Manor! We're glad to hear that you enjoyed your stay and found the campsite and facilities well-maintained. It's wonderful that your children were able to make friends and that you appreciated the late checkout time. We look forward to welcoming you back next year!

The Team @ Hillandale.

Rated 5 out of 5 stars

Campervan visit to Lickhill Manor

Lovely warm welcome on arrival to Lickhill Manor site. Wardens took us to our pitch and later on bought us a wooden table bench. Very knowledgeable about the local amenities. Pizza van and icecream van visited on 2 nights. Toilets were spotless on our 4 night stay. Beautiful surroundings and lovely walk along river to Stourport. Central location for cycling. Would certainly recommend this site and will return.

May 2, 2024
Unprompted review
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Reply from Hillandale Caravan Parks

Dear Sue,

Thank you so much for your kind review and for taking the time to share your experience you had at Lickhill Manor.

We're pleased to hear that you enjoyed the warm welcome, clean facilities, and beautiful surroundings. We look forward to hosting you again soon!

The Team @ Hillandale.

Rated 1 out of 5 stars

Financially a very bad and unfair…

Financially a very bad and unfair experience. Would not recommend. Very little or no respect for customers.

May 6, 2023
Unprompted review
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Reply from Hillandale Caravan Parks

Dear Mr Phillips,

We are sorry to hear that your experience with our company did not meet your expectations.

Upon reviewing our records, we noted that three years ago, you chose to relocate your holiday home from one of our parks to a coastal location. We accommodated this request, although it involved a complex process. To access your holiday home, we had to disconnect and relocate another customer's holiday home, for which we provided compensation for their inconvenience. Additionally, we incurred expenses for a Gas Safe engineer to reconnect the other customer's holiday home. Subsequently, we provided a quote for our standard disconnection fee to relocate your holiday home, along with accounting for the necessary works on the other customer's holiday home.

During this time, you contacted the National Association of Caravan Owners (NACO), who supported our fee structure. Following this, you accepted the charges, and we completed the service as originally quoted and you relocated your holiday home to its new coastal destination.

We note your disappointment with the outcome, but based on NACO's confirmation, we believe we treated you fairly throughout this process.

Kind regards,

The Hillandale Caravan Parks Team

Rated 1 out of 5 stars

Do not buy a Holiday Home from HILLANDALE CARAVAN PARKS

Do not buy a Holiday Home from this company they will Rob you blind in broad daylight.I bought a Holiday Home less than two years ago with this company and I’ve just been ripped off by the so called manager Director mmmm.More like a Theiving Rat.Unbelievable.Karma will be coming soon. The company Hillandale Holiday Parks.i will try and keep it short and break it down Caravan £30500 Deposit £10500 financed payed over 21 months just under £5000 Plus ground rent and Gas Electric. Its cost me about £17000 plus in 21 months And the THEIVING RAT of a manger have just offered me back £416.75p I can’t say it enough stay clear from this company they are so BAD plus if you have ave any issues with the Caravan and you want to speak to someone at there head office don’t bother there a bunch of Baboons with no people skills whatsoever.I know I’m repeating myself BUT STAY CLEAR go and buy ur Holiday Home with a respectable company that respects there customers. NOT A BUNCH OF ROBBING DOGS.Just replying back to the Hillandale reply now they are saying they offered me £18.000 pounds for the Caravan which is a total lie they are also saying there was a gas and electric bill that wasn’t payed which I can prove all bills was payed before the keys were given back to there head office.So I called there head office which they say in there reply don’t hesitate to contact us I’m still waiting for the so called director to get back to me.. mmm how strange he didn’t coward of a man.This is how they treat there customers total disrespect so please as I’ve said stay clear because this company will ROB YOU BLIND.

April 26, 2024
Unprompted review
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Reply from Hillandale Caravan Parks

Dear Mr. Parker,

We would like to clarify a few important details regarding your experience at Borders Hideaway Holiday Home Park.

As outlined in our Park Rules, which are publicly available on our website (www.hillandale.co.uk), it is specified that holiday homes may not be used as a sole or main residence. However, it came to our attention that during your stay from January 2022 to April 2024, you used the holiday home as your primary residence, which directly violated our Park Rules.

Furthermore, it is important to note that you were purchasing the holiday home through a hire purchase agreement with a finance company. One of the conditions of this agreement was that alterations to the holiday home could not be made until the full payment was completed and you became the owner. Regrettably, you chose to disregard these terms and made significant and potentially dangerous alterations, including concealing electrical switches and isolators behind an unauthorised facade.

Upon your decision to terminate the hire purchase agreement with the finance company, we offered to purchase the holiday home for £18,000. We then viewed the holiday home and found that unsanctioned alterations that were detrimental to the holiday home had been made meaning significant remedial works needed to be accounted for, as well as an unpaid gas and electricity bill. Thereafter, £14,759.73 was paid directly to the finance company and we settled the difference with you.

We assure you that our company operates with transparency, as evident from our website where we clearly display holiday home prices, pitch fees, and park rules for the benefit of all our customers. Our company ensures that every buyer is fully informed of the Park Rules and processes prior to purchase - regrettably, you chose to disregard these, as evidenced by your usage of the holiday home.

If you have further questions or require additional information, please do not hesitate to contact us directly.

Kind regards,

The Hillandale Caravan Parks Team

Rated 5 out of 5 stars

Great caravan park and team

Great caravan park and team ! Well worth a visit, close to Hay on Wye.

April 15, 2024
Unprompted review
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Reply from Hillandale Caravan Parks

Thank you for your review! We're glad you enjoyed your stay at Hay-on-Wye Caravan Park and hope to see you again soon.

The Team @ Hillandale Caravan Parks.

Rated 5 out of 5 stars

Spotless

Excellent site at Hay on Wye The facilities were spotless and wardens very friendly and helpful.

April 8, 2024
Unprompted review
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Reply from Hillandale Caravan Parks

Dear Jonah,

We're delighted to hear you enjoyed your stay at Hay-on-Wye Caravan Park and found our facilities spotless and our wardens friendly. We hope to welcome you back soon.

The Team @ Hillandale Caravan Parks.

Rated 5 out of 5 stars

Our rural retreat

We absolutely love our holiday caravan at Cleobury Mortimer. It is set in a perfect country location, a short walk from shops, pubs and restaurants. The views are beautiful and there are plenty of opportunities for rural walks. The park itself is maintained to an excellent standard, with mature trees, wildflowers and bulbs. All our neighbours take equal pride in maintaining their plots, and it is very quiet and relaxing. The park managers and wardens are very friendly, and will quickly offer help and advice when needed. Couldn’t be more pleased with our rural retreat!

March 3, 2024
Unprompted review
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Reply from Hillandale Caravan Parks

Dear Mr Bridgewater,

Thank you for your wonderful review!

We're so happy to hear that Cleobury Mortimer has been the perfect country escape for you. It's great to know you appreciate the beautiful surroundings, well-maintained park, and helpful staff. We look forward to continuing to provide a relaxing and enjoyable experience for you!

The Team @ Hillandale.

Rated 1 out of 5 stars

I recommend not to buy caravan’s from…

I recommend not to buy caravan’s from big companies like Hillsandale. You can loose a lot of money in a short space of time. There answers to the negative reviews given are to bore you into not taking them seriously. The answers do bore you and if my experience is anything to go by it pure nonsense. Take the negative reviews seriously. There are lots of smaller caravan sites around that will treat you with respect.

January 1, 2023
Unprompted review
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Reply from Hillandale Caravan Parks

Dear Mrs. Philips,

We are sorry to hear that your experience with our company did not meet your expectations.

Upon reviewing our records, we noted that three years ago, you chose to relocate your holiday home from one of our parks to a coastal location. We accommodated this request, although it involved a complex process. To access your holiday home, we had to disconnect and relocate another customer's holiday home, for which we provided compensation for their inconvenience. Additionally, we incurred expenses for a Gas Safe engineer to reconnect the other customer's holiday home. Subsequently, we provided a quote for our standard disconnection fee to relocate your holiday home, along with accounting for the necessary works on the other customer's holiday home.

During this time, you contacted the National Association of Caravan Owners (NACO), who supported our fee structure. Following this, you accepted the charges, and we completed the service as originally quoted and you relocated your holiday home to its new coastal destination.

We note your disappointment with the outcome, but based on NACO's confirmation, we believe we treated you fairly throughout this process.

Kind regards,

The Hillandale Caravan Parks Team

Rated 1 out of 5 stars

Avoid at all costs

Make sure you are 100% certain before buying off these rob dogs . We had to sell back to them due to unforeseen circumstances. After owning our static for just 6 months and leaving it in immaculate condition they wouldn't negotiate and gave us £14000 less than what we paid for it . Just 3 weeks later it is back up for sale at £12000 more than they gave us for it. We also had fishing equipment stolen from under the caravan and when I went in they didn't want to know and told us to call the police . This company are great when they want to take your money but I would advise avoiding at all costs as if anything goes wrong for you they won't hesitate in ripping you off as well .

November 6, 2023
Unprompted review
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Reply from Hillandale Caravan Parks

Dear Mr Barrett

We regret to read of your dissatisfaction on leaving Lickhill Manor Caravan Park, especially as we understand that you enjoyed your short time on the park.

On reading your review, we regret to find that it contains clear inaccuracies.

Firstly, after our initial offer to purchase your holiday home you responded and requested an improved offer, following which we obliged by significantly increasing our offer, which you then accepted. Therefore, it is unfair and untrue to suggest that we weren't willing to ‘negotiate’ and assist you when asked.

It is also erroneous to say that you ‘had’ to sell your holiday home to our Company as you were under no obligation to do so. If you were unhappy with our improved offer, you could have rejected it and sold the holiday home to another buyer, but you decided not to.

As previously discussed, if you had made us aware that you may only be with us for a short time, then we would have recommended delaying purchase until a more appropriate time. As the vast majority of our online reviews show, our holiday home owners enjoy many happy years on our parks and benefit from enhanced recreational and family time.

You previously stated to us that “Our circumstances have changed massively over the last 6 months which I appreciate isn't your fault” but you now appear to hold this company at fault for these circumstances!

Regarding your fishing equipment going missing, thankfully such events are very rare on our parks, however, we do provide lockable storage sheds for customers to keep their valuables in. Unfortunately, you chose not to take advantage of our secure storage and your valuables were left in a vulnerable position. The Park Team was sympathetic with you, however, as it was reported after the fact their options to assist were limited. If belongings disappeared from your house, who would be responsible?

In summary, our Company did all we could to assist you during your time with us and it is unfortunate that your unfair review does not accurately reflect this.

The Team @ Hillandale Caravan Parks

Rated 5 out of 5 stars

River bend touring

Just had 2 nights in our motorhome at river bend. Park & toilets spotlessly clean and tidy. Lovely dog friendly riverside walk. Very friendly park managers. Easy access approx 100yds from the main road. Nearest pub/restaurant on main rd. Beautiful part of Wales. We'll be back. 👍

September 6, 2023
Unprompted review
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Reply from Hillandale Caravan Parks

Hi Andy, thank you for your lovely review! We look forward to seeing you again. The Team @ Hillandale Caravan Parks.

Rated 5 out of 5 stars

The Coppice Leisure Park - Would Recommend

We purchased our holiday home just over two years ago, we took advantage of the interest free payments, so was able to make it our own with adding decking & garden etc, if you are looking for a spotless, peaceful park, with other friendly homeowners, The Coppice is the one for you, the heated pool and children’s play area is a wonderful addition and the woodland walks so dogs can run freely is lovely too.
All the staff work extremely hard to keep the park up to scratch and are always approachable and friendly.
We can only speak as we find and personally we are loving every minute here.

June 25, 2023
Unprompted review
Rated 5 out of 5 stars

A wonderful campsite with a great…

A wonderful campsite with a great playground for the kids, beautiful flat tarmack for the little ones to safely ride their bikes around and well kept grounds

Andy and Jenny were friendly and welcoming.

June 14, 2023
Unprompted review
Rated 5 out of 5 stars

Thoroughly enjoyable weekend away.

Just returned from two nights staying on the Riverside at Lickhill Manor Park in our motohome. Wide open field with extra large pitches and a clear view to the sky. Lovely walk (about 25mins) alongside the river to Stourport. The wardens, Bex and Andy were extremely helpful and friendly, they even loan you a wooden bench table and sun brolly. Would highly recommend staying here, it's like old style camping in a large field with lots of space for children and dogs.

June 17, 2023
Unprompted review
Rated 5 out of 5 stars

Our third year as seasonal customers at Riverbend

Our third year as seasonal customers at Riverbend Caravan-park mid Wales and we have no reason to look anywhere else ! , The park is managed by a lovely couple who work so hard not only to make you feel welcome but also keep the Park in immaculate condition, The wash rooms and toilets are award winning , We are lucky enough to have the beautiful river banwy at the heart of the site with all the nature that comes with it , The grass between pitches is mowed perfectly but there are numerous areas left for wild flowers , plants bee hives, butterfly garden and hedeghog house it really is so idyllic our two Children 8 and 5 love the play park the dog loves the walks , We have made so many friends here ! ..The site is also perfectly placed for days out, We love visiting Barmouth the short drive takes you through the snowdonia national park which is breathtaking I really could go on and on... cant wait for next weekend to be back.

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

Had a great stay at Riverbend Caravan…

Had a great stay at Riverbend Caravan park this weekend. Staff were all very welcoming. Facilities were excellent and a lovely little pub just round the corner. We stayed with young children who really enjoyed the park on site and fishing in the river. Overall a brilliant stay and will definitely be back again

June 9, 2023
Unprompted review
Rated 5 out of 5 stars

Riverbend Caravan Park

Riverbend Caravan Park which is part of the of Hillandale group is amazing. So tranquil. The washroom facilities are second to none. The park wardens Angie and Lindsay are so lovely. Nothing is too much trouble for them. They show such pride in looking after the site and it shines through.
Great location between Welshpool and the coast, pub at the entrance to the site and small shop and cafe just down the road.
Give Riverbend a try you won’t regret it.

June 11, 2023
Unprompted review
Rated 5 out of 5 stars

Just back from a weekend of camping at…

Just back from a weekend of camping at Riverbend caravan park, Welshpool. This is by far one of the best sites we have stayed on. Every pitch had a electric hook up, tap for water and picnic bench. The toilets and showers are immaculate with plenty of toilets and shower available. Shower rooms with toilet inside which are super handy for the family. If you want a site that is very well kept, immaculately clean and run by fantastic people this is the one. With the river on your doorstep it was amazing to let our daughter explore and fish. This is a site we will be booking many more times to come

June 9, 2023
Unprompted review
Rated 5 out of 5 stars

Lovely stay at Lickhill Manor

We have just returned from a 3 night break in Lickhill in our motorhome. This site is like staying in a country park where you feel really close to nature among the trees and lake with its friendly cheeky ducks and other wildlife. It is beautifully maintained and well positioned for riverside walks. All staff are friendly and helpful especially the wardens Andy & Jenny who will do anything they can to ensure your stay is enjoyable.

June 5, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful kept site

Stayed 2 nights at Lickhill. The staff were very welcoming and helpful. The whole grounds are immaculately kept with our pitch directly on one of the little water ways with lots of friendly ducks.
Showers/ toilets spotless. Not many motor homes there at all so very peaceful.

June 9, 2023
Unprompted review

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