Hillier Funeral Service Reviews 217

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

My Husband and I arrived earlier than our scheduled appointment, but were made to feel very welcome and at ease from the gentleman that answered the door. Sue Boyce was lovely, excellent in dealing w... See more

Company replied

Rated 5 out of 5 stars

Caring and supportive right from the telephone call to the main office and the referral to the Highworth office and being able to talk to Kelvin. Kelvin's home visit was very professional. I was pleas... See more

Company replied

Rated 5 out of 5 stars

Any personal loss is hard to deal with but with Hilliers you get such professional service from start to finish.my family has used them for decades and wouldn't use anyone else.to me they are the best... See more

Company replied

Rated 5 out of 5 stars

Dad died while we were all sheilding. We decided on a Direct Cremation, with no fuss, no flowers etc and we are going to celebrate his life when we can all be together to do it properly. So Hilli... See more

Company replied

Company details

  1. Funeral Director
  2. Funeral Home

Written by the company

Established in the 1920’s we are proud to be one of the oldest family businesses in Swindon and the surrounding area. Mark Hillier, together with his experienced staff, is dedicated to carrying out a personalised service to meet the individual wishes of each family. Every detail is considered with care when planning the funeral for your loved one.


Contact info

4.8

Excellent

TrustScore 5 out of 5

217 reviews

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Rated 5 out of 5 stars

Staff at Hillier's gave excellent support.

Staff at Hillier's were very supportive throughout the process of organising the funeral.

March 26, 2021
Unprompted review
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Reply from Hillier Funeral Service

Thank you Helen for taking the time to leave such kind words. The team are very appreciative of your feedback. Stay safe and take care. John

Rated 5 out of 5 stars

Hiller's Funeral Service

We as a family turely have only heart felt praise for the professionalism and comfort Hilliers encompass from the start of a diffcult journery when a loveone passes to the on going support through every stage of a difficult and emotional time. Excellent communication and an individaul point of contact lifted a hugh weight of responsibility allowing all to focus on there own wellbeing and of those effected by such loss.

March 26, 2021
Unprompted review
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Reply from Hillier Funeral Service

Thank you for you very kind words, its been a pleasure to help and support you and the family during this difficult time. I will pass your feedback on to the team. Take care, Kyle

Rated 5 out of 5 stars

Excellent Service

I cannot praise the staff and service we received from Hilliers. At a very stressful time they were caring, compassionate and made the whole process as easy as possible. Nick did the arranging for us and he got everything spot on and chose an excellent reader for the actual service. The funeral itself went so smoothly and was a great send off for our beloved mum, she would have approved wholeheartedly. Highly recommend Hilliers Funeral Services.

March 24, 2021
Unprompted review
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Reply from Hillier Funeral Service

Thank you for taking the time to leave such kind words. It has been our pleasure to ensure that everything was just right for a great send off. I will be sure to pass your feedback to Nick and the team who will be very appreciative of your feedback. Stay safe and take care. John

Rated 5 out of 5 stars

I phoned Hilliers to inform them of my…

I phoned Hilliers to inform them of my Husband’s passing I was greeted with a calm professional that put me at ease and explained what was going to happen next! On arrival Hilliers representatives introduced themselves to me and full of empathy and calmness asked me about my Husband as they came over to meet him and when I was ready to let him go I knew he was going to be well looked after ! They told me I could phone anytime and they will let me know when I could go and visit my husband prior Funeral ! The Chapel of Rest is a peaceful and beautiful chapel the service Hilliers provided was first class professionalism! They have been amazing at handling the emotional side of things to the organisation of the Funeral event which was perfect in every way ! Thank you Hilliers
Excellent service from Sue Boyce who organised Funeral, Flowers, Cars and looking after me whilst I was in a mist of emotions Sue made everything ok I didn’t need to worry about anything thank you , Ian who came to the house and headed the Funeral Event thank you for looking after my Husband and me and my family and thank you Mr Mark Hillier who was my first contact thank you!

March 24, 2021
Unprompted review
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Reply from Hillier Funeral Service

Thank you Carmelina for taking the time to leave such lovely words. The team here are very appreciative of your feedback. It has been our pleasure to help and support you through these very difficult times. We needed to make sure everything was just right to make the send off for your husband just as you wished. I will be sure to pass on your feedback to the whole team especially Sue, Ian and Mark. Stay safe and take care. John

Rated 5 out of 5 stars

Cannot fault anything

Cannot fault anything. Hilliers understand how difficult it is for families when someone close dies. From first contact their compassion and professionalism is first class. I cannot thank them enough for what should be a painful experience so painless, special thanks to Kelvin

March 22, 2021
Unprompted review
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Reply from Hillier Funeral Service

Tracey, thank you for taking the time to leave such kind words. It was my pleasure to help you through what was a difficult time and to ensure that your father had the best send off possible. Take care and stay safe, Kelvin

Rated 5 out of 5 stars

Funeral

We used Hilliers for my father's funeral, all the staff were very patient and kind and took the time to talk and explain everything and answer all our questions.
Highly recommended
Thank you so much, especially to Sue and Mike

March 19, 2021
Unprompted review
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Reply from Hillier Funeral Service

Thank you Katie for taking the time to leave such kind words. I will ensure your feedback is passed back to team especially Sue and Mike who will be grateful to hear your words. Stay safe and take care, John

Rated 5 out of 5 stars

Guided through the hole process of…

Guided through the hole process of organising my Sons funeral with care & understanding.Always available to answer any questions I may of had.
Excellent service.

March 16, 2021
Unprompted review
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Reply from Hillier Funeral Service

Thank you Suzan for taking the time to leave such kind words. It has been our pleasure to help and support you through these difficult times. Stay safe and take care. John

Rated 5 out of 5 stars

A wonderfully professional yet personal…

A wonderfully professional yet personal service provided. Nothing too much trouble. They very much helped ease the burden upon us at such a difficult time. We are all truly grateful. Thank you

March 14, 2021
Unprompted review
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Reply from Hillier Funeral Service

Thank you Michael for taking the time to leave such kind words. It has been our pleasure to support you all through these very difficult times. Stay safe. John

Rated 5 out of 5 stars

Hillier's - Thank you

Hillier's Funeral services were nothing other than excellent throughout. They showed care and compassion at all times and totally professional. We have to say a huge Thank you to Sue Boyce for the organizing, assistance and communicating regarding the funeral arrangements, the designed service sheets and tribute slideshow on the day - amazing !. Thanks to all at Hillier's including Ross and Robert. You really did do us proud - THANK YOU

March 9, 2021
Unprompted review
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Reply from Hillier Funeral Service

Thank you Andy for taking the time to leave such kind words. I will ensure the team including Sue, Ross and Robert are made aware of these kind words. Stay safe and take care. John

Rated 5 out of 5 stars

Emotional situation made pain free

Hillier Funeral Service understand how difficult it is for family and friends when someone close dies. From first contact their compassion and professionalism is evident and shines through. The help in choosing the details and making the arrangements was really appreciated with clear and frequent communications about each stage of the process. All costs and expenditure is known from the outset so no surprises when you get the invoice. No pressure to go for the cheapest or dearest options they simply leave that decision to you. At all times they did not loose sight that the funeral is all about the deceased and the family left behind to mourn the loss. I can't thank them enough for what should be a painfull experiences so painless.

March 3, 2021
Unprompted review
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Reply from Hillier Funeral Service

Thank you Pete for taking the time to leave such kind words. I will share this with the team who will be grateful to hear your feedback. Stay safe and take care. Kyle

Rated 5 out of 5 stars

Heartfelt thanks

From the very first phone call I knew that at this tragic time we had found the very best people to take care of my Mum and her funeral. Compassion, care and professionalism were at the heart of everything they did for us. My heartfelt thanks go to Kyle and his team. I have absolutely no hesitation in recommending Hilliers for their outstanding service where they gave freely of their time and afforded us the utmost dignity throughout.

March 3, 2021
Unprompted review
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Reply from Hillier Funeral Service

Thank you for your very kind words, it has been our pleasure to help and support you through this difficult time. Take care and stay safe, Kyle

Rated 5 out of 5 stars

Joan Higgs Funeral

The very professional help and advice given to us at this sad time helped us to plan the funeral to our specific requirements which were so sympathetically implemented

February 28, 2021
Unprompted review
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Reply from Hillier Funeral Service

Thank you George for taking the time to leave such kind words. I will be sure to share this with the team who will be grateful to hear your feedback. Stay safe and take care. John

Rated 5 out of 5 stars

Highly recommend

Hillier’s made the process very easy, led us step by step and supported our ideas to fulfil our ideas for the day. Staff were friendly and approachable. Nothing was too much hassle.

February 20, 2021
Unprompted review
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Reply from Hillier Funeral Service

Thank you for taking the time to leave such kind words. I will ensure your feedback is passed to the whole team. Stay Safe. John

Rated 5 out of 5 stars

Highly commended

Highly commended. Wonderful care and attention to detail. Myself and the family are indebited to John Edwards and the team at Hilliers.

February 19, 2021
Unprompted review
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Reply from Hillier Funeral Service

Thank you john for taking the time to leave such kind words. It has been our pleasure to help and support you through this difficult time. Stay safe and take care. John

Rated 5 out of 5 stars

THANK YOU so much Hillier’s

No parent should have to arrange their 20 year old Daughter’s Funeral. We had no idea where to start.

Hillier’s was so helpful from the first phone call with John, putting us at ease straight away.

Tracey Hull was our funeral arranger and we couldn’t have wished for a nicer person to help guide us throughout.

Tracey helped with ALL the arrangements including a Horse Drawn Hearse to take our Daughter to her final resting place, she also recommended a Florist and the wonderful Celebrant Sharon who delivered such a beautiful Service. Every fine detail was perfect and never any trouble.

On the day of the Funeral all Hillier’s Staff from the Drivers to Pallbearers were so caring and professional. Everything was seamless. The Funeral was perfect from start to finish. Thank you to each and everyone of you.

A special thanks to Rob at the Chapel of Rest, we feel he went that extra mile looking after Our Daughter and being so supportive to all of us as a family, this really helped at such a difficult time.

We would definitely recommend Hillier’s, they exceeded all our expectations.

Thank you to you all once again.
Tracey, Gary and Jayden

February 18, 2021
Unprompted review
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Reply from Hillier Funeral Service

Thank you Tracey for taking the time to leave such kind words. It has been our pleasure to make sure that as a team, everything was as perfect as you wished for at your daughter's service. I will pass your lovely comments on to the whole team who will appreciate your feedback. Stay safe. Tracey and the team.

Rated 5 out of 5 stars

The staff are friendly and fantastic…

The staff are friendly and fantastic always there for you

February 17, 2021
Unprompted review
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Reply from Hillier Funeral Service

Thank you Karl for taking the time to leave such kind words. I will pass your feedback on to the team. Stay safe. John

Rated 5 out of 5 stars

Excellent service at a difficult time

Right from the beginning from the initial contact to Nick from hillier’s has been amazing, he took the time to listen to what I had to say regarding my mothers funeral arrangements. He was very thorough and explained everything to me in detail

February 16, 2021
Unprompted review
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Reply from Hillier Funeral Service

Thank you Greg for taking the time to leave such kind words. It has been our pleasure to make sure everything was just right for your mothers funeral. Stay safe. Nick

Rated 5 out of 5 stars

Friendly but professional…

A very friendly but professional service. From the initial phone call right through to my mum’s cremation and settling the finance, not a single hitch, friendly and very helpful, and everything was taken care of. I certainly would not hesitate in recommending Hilliers - they provided the service and exceeded expectations, right when we needed them. Thank you to Sue and the Hillier team.

February 11, 2021
Unprompted review
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Reply from Hillier Funeral Service

Thank you Nigel for taking the time to leave such great feedback. It has been my pleasure to help you through this difficult time and to ensure that mum has the best send off possible. Stay safe and take care. Sue

Rated 5 out of 5 stars

Hilliers were perfect…

Hilliers were a model of professionalism, courtesy and compassion. They handled everything perfectly and made what was a difficult time much easier to bear. Kelvin McCarthy, who managed and directed our funeral, was outstanding: thoughtful, sympathetic and made sure every detail was as we wanted it. We could not rate them, nor Kelvin, highly enough.

February 10, 2021
Unprompted review
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Reply from Hillier Funeral Service

Stephen, thank you for taking the time to leave such kind words. It has been a pleasure to help you through this difficult time and to ensure that your father had the best send off possible. Take care and stay safe, Kelvin

Rated 5 out of 5 stars

Thank you so much Hillier Funeral Service

I wanted to express my utmost gratitude to Hilllier Funeral Service for the professional and compassionate way they dealt with my wife Maria's funeral, and in such difficult circumstances , it was such a comfort . The process of arranging the funeral, cars, flowers, service card, music, photos was magnificent .The Reverend John Railton was excellent in conducting the service.A lot was done on line and over the telephone , but everything was faultless and went exceptionally well. I cannot thank the Hillier team enough, and I highly recommend them.

February 10, 2021
Unprompted review
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Reply from Hillier Funeral Service

Thank you Lionel for taking the time to leave such kind words. It has been our pleasure to make everything as stress free as possible for you. I will be sure to share your kind words with the team. Stay safe. John

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