Hillier Funeral Service Reviews 217

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

My Husband and I arrived earlier than our scheduled appointment, but were made to feel very welcome and at ease from the gentleman that answered the door. Sue Boyce was lovely, excellent in dealing w... See more

Company replied

Rated 5 out of 5 stars

Caring and supportive right from the telephone call to the main office and the referral to the Highworth office and being able to talk to Kelvin. Kelvin's home visit was very professional. I was pleas... See more

Company replied

Rated 5 out of 5 stars

Any personal loss is hard to deal with but with Hilliers you get such professional service from start to finish.my family has used them for decades and wouldn't use anyone else.to me they are the best... See more

Company replied

Rated 5 out of 5 stars

Dad died while we were all sheilding. We decided on a Direct Cremation, with no fuss, no flowers etc and we are going to celebrate his life when we can all be together to do it properly. So Hilli... See more

Company replied

Company details

  1. Funeral Director
  2. Funeral Home

Written by the company

Established in the 1920’s we are proud to be one of the oldest family businesses in Swindon and the surrounding area. Mark Hillier, together with his experienced staff, is dedicated to carrying out a personalised service to meet the individual wishes of each family. Every detail is considered with care when planning the funeral for your loved one.


Contact info

4.8

Excellent

TrustScore 5 out of 5

217 reviews

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Rated 5 out of 5 stars

An excellent service from Hillier's Highworth

On two occasions Hillier's Highworth have given us an excellent service with kind consideration and one hundred per cent attention to detail.
Thank you to the Team, we are most grateful.

February 8, 2021
Unprompted review
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Reply from Hillier Funeral Service

John thank you for leaving such lovely words. It has been a pleasure to help you through the difficult times that you have gone through and ensuring that both funeral services went as you and the family planned. I will pass on your kind words to the team and to Kelvin. Take care and stay safe. Kyle

Rated 5 out of 5 stars

Marie Elizabeth Sarah Anderson

My step-mother Marie Anderson died on 10th January 2021. My first thought was for a simple funeral and I told John Edwards of my wishes. After a couple of days I had received requests from her cousin in Northern Ireland for the funeral to be streamed and, thinking of my sister in Canada, also recorded. I informed the funeral arranger of these requests. Nothing fazed him. He also arranged for a humanist/civil celebrant and his choice could not have been better. The service she gave sounded like she had known Marie for years. There was one strange request from Marie's former carers. They wanted to dress her. No problem. Hillier's forwarded condolence cards from some of Marie's old friends. I was able to let them have details of the webcast. This was much appreciated. In fact everyone who has seen the funeral has said the same thing, "I know I shouldn't say this about a funeral but I really enjoyed it." The carers, who attended the crematorium, all remarked at how well they had been treated. You all did Marie proud. Thank you,

February 8, 2021
Unprompted review
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Reply from Hillier Funeral Service

Thank you Brian for taking the time to leave such lovely words. It has been my pleasure to help you through this difficult time to ensure Marie had the best send off possible. I will pass on your feedback to Claire who officiated Marie's service. I am sure she will be delighted to hear your feedback. Stay safe and take care. John

Rated 5 out of 5 stars

Providing care and support with a personal touch

Becky from Hillier Funeral Service was professional and calming when my parents were planning Peter's funeral. Becky built a trusting relationship straight away and put both Janet and Peter at ease during a difficult and personal first meeting

Becky was great at staying in touch and answering any questions we had before and after the funeral

Michael was fantastic at the funeral. He was both approachable and respectful. He made Janet feel supported during a difficult occasion.

February 3, 2021
Unprompted review
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Reply from Hillier Funeral Service

Thank you Larry for these very kind words. It has been my pleasure to help you through this difficult time. I will be sure to pass on your kind words to the team and to Mike also. Stay safe. Becky.

Rated 5 out of 5 stars

Highly recommend Hilliers

Highly recommend Hilliers. They were so accommodating and understanding at such a difficult time and guided us through the process so that everything ran smoothly. The celebrant matched to our family was perfect.

February 2, 2021
Unprompted review
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Reply from Hillier Funeral Service

Thank you Helen for leaving such a lovely review. I am so glad we were able to help and support you through this difficult time. Stay safe. Becky.

Rated 5 out of 5 stars

Excellent service

Excellent service, John was very good and did all he could to make the funeral and service go smoothly. Thank you.

February 2, 2021
Unprompted review
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Reply from Hillier Funeral Service

Thank you Anthony for taking the time to leave such kind words. It has been my pleasure to make everything go as smooth as possible for you. Stay safe. John

Rated 5 out of 5 stars

Outstanding in their care and Professionalism

I would like to thank Hilliers for taking care of my mother’s funeral throughout a very sad and difficult time. Tracey Hull was kind, compassionate and professional. She guided me through planning the funeral and kept in constant contact with me with regards to progress and updates. On the day of the service I was respectfully looked after and the staff were friendly and sympathetic. Hugh Milsom the funeral celebrant conducted a beautiful service.
Hilliers were absolutely fantastic, very professional, understanding and supportive from the day my mum died through to the funeral service. I would highly recommend Hillier Funeral Service to anyone planning their loved ones funeral.

January 31, 2021
Unprompted review
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Reply from Hillier Funeral Service

Thank you Lucy for your very kind words and for taking the time to leave such a lovely review. It has my pleasure to help and support you through this difficult time. Stay safe. Tracey

Rated 5 out of 5 stars

Kind

Kind, considerate and helpful at all times!

January 28, 2021
Unprompted review
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Reply from Hillier Funeral Service

Thank you for you feedback. Your kind words mean a lot to us.

Rated 5 out of 5 stars

Professional and caring service

All the staff from Hillier’s showed my family and I the kindest care and attention possible. From my first phone call with John we could not have asked for a more professional caring service. Despite lockdown every effort was made to ensure that my father’s wishes were realised. Dignified, very caring and experienced staff every step of the way. Thank you

January 21, 2021
Unprompted review
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Reply from Hillier Funeral Service

Thank you so much for kind words and taking the time to leave a review. It was our pleasure to help and support you and your family through this very difficult time and to ensure dad's wishes were always met. Take care and stay safe. John

Rated 5 out of 5 stars

The Hilliers team were kind

The Hilliers team were kind, thoughtful and professional throughout the process. It’s such a horrible time to go through, that it’s good to have the additional support from the funeral company. They helped with every request and query, making me feel that nothing was a bother. Highly recommend them.

January 12, 2021
Unprompted review
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Reply from Hillier Funeral Service

Thank you for taking the time to leave such kind words. It has been our pleasure to be by your side through it all and help and support you when needed. Take care and stay safe. John

Rated 5 out of 5 stars

Amazing service

From start to finish, I had the most kind sincere, and professional service. Nothing was to much. I cannot recommend Hilliers highly enough.

January 12, 2021
Unprompted review
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Reply from Hillier Funeral Service

Thank you for taking the time to leave such kind words. It is very much appreciated. It was our pleasure to help and support you. Your recommendation is very much appreciated. Take care and stay safe. John

Rated 5 out of 5 stars

Very pleased

We are very pleased with the service and attention that we received and would not hesitate to recommend Hillier Funeral Service to others.

December 30, 2020
Unprompted review
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Reply from Hillier Funeral Service

Thank you for taking the time to leave such kind words. It is very much appreciated. Take care and stay safe. John

Rated 5 out of 5 stars

Exceptional care + attention to detail

My mother, sister and I were extremely grateful for the wonderful service that the staff at Hilliers gave us at every step of the process of my father's funeral. The staff, especially Neil who we mostly dealt with, were professional, empathetic and knowledgeable. They were very patient, answered all of our questions, gave us a range of options and were very reassuring. We were very happy with the funeral service they provided. The staff followed all of our requests and made it possible for us to give Dad the send off he deserved.

December 29, 2020
Unprompted review
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Reply from Hillier Funeral Service

Thank you for taking the time to leave such kind words. All the staff have been informed of the words you have spoken and are very grateful to hear these words. It was our pleasure to hear that dad got the send off he deserved. Stay safe and Take care. John

Rated 5 out of 5 stars

Hilliers are outstanding in their care and professionalism

At an incredibly sad time, Sue from Hilliers was there, Sue listened to what we wanted (which was not the norm) and carried out our wishes to the letter. Thank you all for your kindness and taking such care of my Stepdad x

December 29, 2020
Unprompted review
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Reply from Hillier Funeral Service

Thank you for taking the time to leave such a lovely review. It was our pleasure to help and support you all during this difficult time. Best wishes and keep safe.

Rated 5 out of 5 stars

Thank you very much for your support…

Thank you very much for your support and professional service you provided for us as a church when a member passed away. You acted professinally and anytime we called we had someone on the phone to help even in the evening. Every request we made even last minute ones were honoured. Your professinalism was at it best. Thanks once again

December 23, 2020
Unprompted review
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Reply from Hillier Funeral Service

Thank you for taking the time to leave such a lovely review. It was our pleasure to help and support you all during this difficult time. Best wishes and keep safe.

Rated 5 out of 5 stars

We weren't their top paying customer but you'd never have known

Dad died while we were all sheilding. We decided on a Direct Cremation, with no fuss, no flowers etc and we are going to celebrate his life when we can all be together to do it properly.
So Hilliers werent going to make loads of money from our needs....
This made not one jot of difference!
Their care, compassion and service was everything we would expect if we had been paying for their top funeral package.
we highly recommend them.

November 2, 2020
Unprompted review
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Reply from Hillier Funeral Service

Thank you for taking the time to leave such a lovely review. It was our pleasure to help and support you all during this difficult time. Best wishes and keep safe.

Rated 5 out of 5 stars

Excellent service from Hiller Funeral Services

Excellent service from beginning to end. Every detail covered and we were kept informed at every stage. The representative was first class showing sympathy and patience throughout.

October 25, 2020
Unprompted review
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Reply from Hillier Funeral Service

Thank you for taking the time to leave such a lovely review. It was our pleasure to help and support you all during this difficult time. Best wishes and keep safe.

Rated 5 out of 5 stars

Hillier Funeral Service helped us in…

Hillier Funeral Service helped us in all ways to have a seemless funeral for our father. From the initial meeting to the final burial all was calm and extremely organised. We have dealt with Hillier's over 2 generations of our family.

October 22, 2020
Unprompted review
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Reply from Hillier Funeral Service

Thank you for taking the time to leave such a lovely review. It was our pleasure to help and support you all during this difficult time. Best wishes and keep safe.

Rated 5 out of 5 stars

Professional and caring everything I could have hoped for and more.

This was my first time organising a funeral. I researched locally online. My decision was to go with a family firm. From the very first contact by phone I felt totally reassured that I was in good hands. My choice of further communication was mainly by email (phoning could lead to blubbing when people are so kind) and every small to large query was promptly answered and advice given when needed. The photo slides added in to the service was wonderful. I unreservedly recommend Hillier to anyone planning their loved ones funeral.

October 12, 2020
Unprompted review
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Reply from Hillier Funeral Service

Thank you for taking the time to leave such a lovely review. It was our pleasure to help and support you all during this difficult time. Best wishes and keep safe.

Rated 5 out of 5 stars

In safe hands

I chose Hilliers because of their strong reputation, if you head to the best you expect the best. It is therefore all too easy to overlook just how incredible Hilliers are, my family and I could not have been in safer hands at such a sad and difficult time. The service provided was seamless, their help, advice and support to guide us through arranging my Uncle's funeral was second to none. Thank you to Mr Hillier and your team for your professionalism and care and a special note of appreciation to Sue Boyce for your input, ideas and thoughts.

October 1, 2020
Unprompted review
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Reply from Hillier Funeral Service

Thank you for taking the time to leave such a lovely review. It was our pleasure to help and support you all during this difficult time. Best wishes and keep safe.

Rated 5 out of 5 stars

I couldn’t have chosen a better company

I can’t praise Hillier Funeral Service enough! In the past four months my sisters and myself have used this company to organise services for our aunt and both of our parents. It has been a difficult time!
All of the staff have been kind, considerate, sensitive and understanding throughout.
Kelvin, who we dealt with most of the time, has been absolutely amazing with us. He has ensured that our wishes have been met whilst offering guidance to us to ensure that our relatives get the best service possible.
I have been so impressed that I have decided to purchase pre-paid funeral services for my wife and myself. With so many pressures on young people today it seems right to remove this financial and organisational worry when the time comes. Hopefully in the very distant future!
I recommend Hillier’s to anyone needing the services of a funeral service company.

September 30, 2020
Unprompted review
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Reply from Hillier Funeral Service

Thank you for taking the time to leave such a lovely review. It was our pleasure to help and support you all during this difficult time. Best wishes and keep safe.

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