Hillmalaya Reviews 

37
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Super speedy delivery (1 day after ordering), excellent value for money, TA gels are love at first taste! Most flavours are surprisingly yummy, esp salted watermelon🍉😋 with 33g carbs, 500mg BCAA, an... See more

Rated 1 out of 5 stars

I am extremely disappointed with my experience dealing with Hillmalaya. I purchased six pairs of Feetures socks, and two arrived with visible pulled knit loops and loose yarns. When I raise... See more

Rated 5 out of 5 stars

I bought a pair of vivobarefoot primus trail flow mens two weeks ago. Informed the shop of a defect and after asking a few fair questions to establish whether it is wear and tear, they agreed it is a... See more

Rated 5 out of 5 stars

Great offer and follow up experience. The product I was after came up at a great price - well below any other supplier. The ordering, tracking and delivery were all very positive. And the product was... See more

Company details

  1. Shoe Store
  2. Bag Shop
  3. Outdoor Sports Store
  4. Running Store
  5. Sportswear Store

Written by the company

Hillmalaya offers a wide range of trail or road running shoes: Altra, Hoka, Topo, NNormal, Salomon. All items are sourced from authorised channel to guarantee best prices and quality. Hillmalaya also offers free shipping and hassle-free returns.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

37 reviews

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4.5

All reviews

(37)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Lured in by low price. Faulty product!

Having been lured in by the low price I accepted that postage would take longer. I bought a Fenix HM65R-DT head torch from Hillmalaya. Right from the start it didn’t charge properly, would run out of battery quickly and during use it would cut out randomly then turn back on (not what you want from a head torch when you’re out in the pitch black in the middle of nowhere!).
I found it hard to find a way to contact the company. When I did get an email in response asking for more information I would reply but there would be no response to this so I would have to set up a new message starting all over again (no thread). I was asked if I wanted to return the head torch and that if no fault was found I would be charged an extra £20. This seemed strange to me as why would I return a head torch all the way to Hong Kong if it wasn’t faulty? I don’t trust this company, they have had every chance to help me and replace the faulty product but have not been forthcoming and have not made it easy for me.
I now wish I had paid the extra and bought the head torch from a UK supplier.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Speedy delivery, value for money

Super speedy delivery (1 day after ordering), excellent value for money, TA gels are love at first taste! Most flavours are surprisingly yummy, esp salted watermelon🍉😋 with 33g carbs, 500mg BCAA, and electrolytes! Good things come in small packages. Will be back for more!

November 10, 2025
Rated 5 out of 5 stars

Great offer and follow up experience.

Great offer and follow up experience.
The product I was after came up at a great price - well below any other supplier. The ordering, tracking and delivery were all very positive. And the product was perfect.

September 10, 2025
Rated 5 out of 5 stars

Very good customer service

I bought a pair of vivobarefoot primus trail flow mens two weeks ago. Informed the shop of a defect and after asking a few fair questions to establish whether it is wear and tear, they agreed it is a defect and gave me a refund very promptly. Very good service.

August 7, 2025
Unprompted review
Show reviews in all languages. (37 reviews)

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